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Casual Articles - A Strategic View of Changing Customer Complaints Into Customer Compliments
I have seen way too many discouraged job seekers in recent years. And not just here at home, in Detroit, where the auto industry is truly shaken. Certainly the economy is troubling, but that’s not the main reason I find job seekers are discouraged. I think the internet has created a 'monster' of a problem for job seekers.The beauty of internet job search sites is that they give you instant access to a large list of opportunities. The ease factor is very appealing. You can upload your resume and pop your resume off to dozens of potential e
You may be aware that in a basketball game the assistant coaches keep an almost unending list of personal statistics for each player. Rebounds, assists, points, minutes played, etc. Why is that? Because they know that these individual statistics all add up to the bottom line. The final score. If they can achieve even a small incremental improvement in these individual statistics for each player this will have a compound affect on the final score. And of course, it help
Yes, I know that I just asked you many questions and you are probably saying what Ronald Reagan became accustomed to saying, “There you go again.” Well, in coaching, questions lead to answers and so there are many questions needed to find answers. And there are answers to the above ques
Imagine having to think this to yourself :"Last couple of job interviews I've noticed that I'm not getting any call backs after I submit my references. I'm beginning to wonder if the references my past employers and supervisors are offering are not as positive as I was led to believe they may be. How can I verify what my past employers are saying about me? If it is knocking me out of the hiring process, what can I do about it? What can I do to fix this?"The circumstance described happens all the time. Sometimes past supervisors or co-
Yes, I know that I just asked you many questions and you are probably saying what Ronald Reagan became accustomed to saying, “There you go again.” Well, in coaching, questions lead to answers and so there are many questions needed to find answers. And there are answers to the above que
It's hard to avoid certain mistakes, especially when you face a situation for the first time. In fact, many of the following mistakes are hard to avoid even if you're an old hand. Of course, these are not the only mistakes CEOs make, but they sure are common enough. Take the following self assessment: give yourself ten points for each of these entrepreneurial blunders you are in the process of making. Deduct five points for those you have narrowly avoided. Your score, of course, will be kept confidential, but do seek help. Fast!1. Bi
Yes, I know that I just asked you many questions and you are probably saying what Ronald Reagan became accustomed to saying, “There you go again.” Well, in coaching, questions lead to answers and so there are many questions needed to find answers. And there are answers to the above que
Willie Sutton was a notorious bank robber of 1920's, 30's and 40's America. He was famous for the fact that even though he would inevitably get caught (then escape), he kept on robbing banks over and over again.At the end of his long career as a thief, he was asked why he kept robbing banks even though somewhere, somehow he was sure to get caught again. His answer was:"Because that's where the money is."We can learn from Willie. Yes, he was morally wrong, but he certainly understood his chosen profession.The question is,
Recently, I’ve written some articles blasting customer service units that don’t provide service.I chronicle how I haven’t been able to get a capable service technician out to repair a brand new clothes dryer, and we’re going on three weeks, two missed appointments, and about eight loads of laundry that had to be transported and then retrieved several miles away, just so I could use them.I mentioned that there are ten major LIES that service folks tell, ranging from “Your call is important to us,” to “I’m the supervisor.”I earn
Did you know that 70% of dissatisfied customers will return if their complaint is resolved favorably? Did you know that 95% of dissatisfied customers will return if you resolve thei
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