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Casual Articles - Marketing - Effective Outgoing Voice-Mail Tactics, a 20-Minute Message That Works
Do you sometimes feel that all your time is focused on dealing with problem employees? It seems that when you're not addressing performance or discipline issues, you're creating new policies, procedures, and work rules that are geared to correct the bottom 10% of your workforce. In all my years in consulting, working with large organizations and small, I regularly hear this from executives
Today, the te
How do you, or would you, communicate in a chaotic environment?That question was put to me by a reader who works in big, frantically-paced telecommunications company. Many projects operate at the same time, and many connections exist among the project teams.In this environment, teams work independently, but at the same time depend on each other for critical information. Without
"I'm either on the phone, or away from my desk" is the same as saying, "Leave a message and have fun twisting in the wind until I call you back." Even worse is, "I’m either out of the office or away from my desk." Yep. That’s helpful. Reaaal helpful. About the only thing that overused, trite and cliche outgoing voice mail message tells me is that you're not really sure where you are. And it certainly doesn't give me any indication of when I can expect you to call me back. I'd like some predictability.
Today, the te
Practicing Altruism The 'Golden Rule' occurred in the Greek and Chinese cultures thousands of years before the Christian era: "Do unto others as you would have them do unto you." The spirit of the Golden Rule is one of generosity and altruism and is at the heart of any personal networking and 'right' living. Ralph Waldo Emerson said 'To have a friend, you h
"I'm either on the phone, or away from my desk" is the same as saying, "Leave a message and have fun twisting in the wind until I call you back." Even worse is, "I’m either out of the office or away from my desk." Yep. That’s helpful. Reaaal helpful. About the only thing that overused, trite and cliche outgoing voice mail message tells me is that you're not really sure where you are. And it certainly doesn't give me any indication of when I can expect you to call me back. I'd like some predictability.
Today, the te
Assuming I make it through the next day and a half without saying anything really stupid, tomorrow, at exactly 6:00 pm, my wife Linda and I will have been married for 17 years (in a row).Frankly, and despite the frequent company of three children, two mothers-in-law and one dog, I’m not all that surprised that we’ve made it this far. I must say, we’re a pretty good match.
Today, the te
It is sometimes valuable to bring the sales manager into this step of the collection process. Information concerning the delinquency can often be obtained from the sales department. Tips for Commercial Collection Letters: When writing commercial collection letters, these points should be considered:Include all basic information.The commercial collections letter should state h
Today, the te
Here are some interview questions not to ask during a job interview:An interview question not to ask is one that discusses the issue of salary. You don’t want to appear money-motivated since this is usually a big turnoff for interviewers. Let the interviewer broach the issue of money/compensation first.Related to the above point, another interview question not to ask
Today, the technology exists so that we don't have to leave people twisting in the wind. Giving customers, clients and prospects some idea of when they’ll hear from you, shows them that you are mindful of their need or want to get a hold of you. Here’s how I handle it.
About 9 years ago I discovered a little thing called busy call forwarding. If I’m talking on the phone the call is forwarded to a message that says, "Thank you for calling. I’m in the office but I’m on the phone. Please leave a message and in most cases I’ll call you back in 20 minutes." I get lots of compliments on my 20 -minute message. And, it impresses people when I
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