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Casual Articles - Losing Your Shirt On Print Yellow Pages?
Change Management: Training Is Not Enough
It is difficult to find organisations that would say, "We find that training has little impact on our bottom line year on year".Is this because organisations know exactly what return they get from training? The answer to that question is a clear no. The American Society for Training and Development reported that only 3% of organisations measure what happens to their bottom line as a result of training.Or is it that
is the big plaIt is difficult to find organisations that would say, "We find that training has little impact on our bottom line year on year".Is this because organisations know exactly what return they get from training? The answer to that question is a clear no. The American Society for Training and Development reported that only 3% of organisations measure what happens to their bottom line as a result of training.Or is it that
The Lift Lesson
It's been a long working day today for me, especially after Valentine's Day. And there are just too much work for me to finish today at my office.At 8.00 PM, I left the office.When I got back to my apartment, I can't enter the lift. The lift was 'booked' because there was a smart guy moving into one of the apartment's units. Yeah, at night.The other lift was 'holding' on level 12.What the h
When discussing the impending demise of print advertising, it is the big playIt's been a long working day today for me, especially after Valentine's Day. And there are just too much work for me to finish today at my office.At 8.00 PM, I left the office.When I got back to my apartment, I can't enter the lift. The lift was 'booked' because there was a smart guy moving into one of the apartment's units. Yeah, at night.The other lift was 'holding' on level 12.What the h
Tittle's Top Ten: Ways To Get Fired
Face it. At least for a while, it's a buyer's market when it comes to hiring and firing. Here are some sure-fire ways to stand out from the crowd when management decides who will stay and who will go: Use the office phones and Internet access for lots of personal use; after all, you have a life too. And when you talk with your friends, use the speakerphone so you'll have your hands free to shop online. Take publi
the impending demise of print advertising, it is the big plaFace it. At least for a while, it's a buyer's market when it comes to hiring and firing. Here are some sure-fire ways to stand out from the crowd when management decides who will stay and who will go: Use the office phones and Internet access for lots of personal use; after all, you have a life too. And when you talk with your friends, use the speakerphone so you'll have your hands free to shop online. Take publi
Training That Sticks: 5 Secrets For Making Sure Your People Use What They Learn
For training to work, it has to stick. "Sticky" training provides people with knowledge and skills that significantly improve their work product, productivity and success. Workshops, lectures and training sessions are wonderful, time-tested training tools. You know they work, but now you may be looking for something a little different. Following are five secrets for increasing the odds your people use what they lear
demise of print advertising, it is the big plaFor training to work, it has to stick. "Sticky" training provides people with knowledge and skills that significantly improve their work product, productivity and success. Workshops, lectures and training sessions are wonderful, time-tested training tools. You know they work, but now you may be looking for something a little different. Following are five secrets for increasing the odds your people use what they lear
Top 6 Ways to Get An Angry Customer To Back Down
1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet car
advertising, it is the big pla1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault. Certainly, the apology needs to be carefully worded. Here’s an example of a sincere, yet car
TQM Success Measurement - Holistic Measures to Business Results in Baldrige Assessment Category 7
In my previous article entitled: Process Management - Baldrige Assessment Case Studies for Category 6, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Business Results of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year
is the big players - newspapers, magazines and Yellow Pages – that first com
In my previous article entitled: Process Management - Baldrige Assessment Case Studies for Category 6, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Business Results of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year
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