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Casual Articles - Solving the Marketing Puzzle
A New Wave Of Call Center Technology
Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call ¬ but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers. These are peo
thCall centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call ¬ but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers. These are peo
Cleaning up a Car Wash Fundraiser Event
So many groups in our community like to do carwash fundraisers. In fact you can find carwash fundraisers on a sunny Saturday in almost any city in the United States. Unfortunately, what we do not see a lot of is post cleanup after the car wash fundraiser events. Having been the carwash industry for 27 years I am always interested in carwash fundraisers and often I will stick around and talk to people who are putting them on and find out a little bit about their nonprofit group.Sometimes I am amazed that e
Imagine thaSo many groups in our community like to do carwash fundraisers. In fact you can find carwash fundraisers on a sunny Saturday in almost any city in the United States. Unfortunately, what we do not see a lot of is post cleanup after the car wash fundraiser events. Having been the carwash industry for 27 years I am always interested in carwash fundraisers and often I will stick around and talk to people who are putting them on and find out a little bit about their nonprofit group.Sometimes I am amazed that e
Why Do Managers Find It Difficult To Fire Poor Performers?
This is a problem common to managers in every industry. Here are a few of the reasons.Human beings, managers and otherwise, simply don't like confrontation and all the things that go with firing involve confrontation. In fact, managing people is really the art of controlled confrontation. For that you need training in how to talk to people who work for you about their performanceAlas, managers get very little good training in anything about their leadership role. There is very little training at all
agine thThis is a problem common to managers in every industry. Here are a few of the reasons.Human beings, managers and otherwise, simply don't like confrontation and all the things that go with firing involve confrontation. In fact, managing people is really the art of controlled confrontation. For that you need training in how to talk to people who work for you about their performanceAlas, managers get very little good training in anything about their leadership role. There is very little training at all
Can You Please Transfer this Call?
Like so many other people these days, I like to pay bills on the phone whenever possible. It's usually quick and easy and big companies have well-structured telephone networks ready to take your money the moment you give Credit Card details.Recently, it was time to renew my automobile insurance and I phoned the company to pay. Evidently, I pressed a wrong button and when I stated the nature of my call the voice at the end of the telephone informed me he was only dealing in Life Assurance payments."S
ine thLike so many other people these days, I like to pay bills on the phone whenever possible. It's usually quick and easy and big companies have well-structured telephone networks ready to take your money the moment you give Credit Card details.Recently, it was time to renew my automobile insurance and I phoned the company to pay. Evidently, I pressed a wrong button and when I stated the nature of my call the voice at the end of the telephone informed me he was only dealing in Life Assurance payments."S
Branding Development Techniques: Be Unique; But Recognizable
Developing a business brand can be one of the most rewarding and challenging of experiences. The rewards of a successfully orchestrated brand identity can be found in that feeling of complete accomplishment. Yet, the challenges of this brand building experience can make any business owner give up before they have even begun. So, how does one avoid the pitfalls and shame of a butchered brand that so often consumes a company's meager marketing budget? Even the largest companies make the worst branding mis
e thDeveloping a business brand can be one of the most rewarding and challenging of experiences. The rewards of a successfully orchestrated brand identity can be found in that feeling of complete accomplishment. Yet, the challenges of this brand building experience can make any business owner give up before they have even begun. So, how does one avoid the pitfalls and shame of a butchered brand that so often consumes a company's meager marketing budget? Even the largest companies make the worst branding mis
Choosing an Employer-Think About Your Welfare!
However, working for an employer that does not consider your welfare as a human being can outweigh the financial advantages of even the best salary package. Our needs as individuals don’t simply evaporate because we are paid a good salary.Who is the employer?The employer is the organisation for whom you work, but in reality your manager or supervisor is the visible face of your employer. Have you been in a situation where your work group is full of tension and unhappiness whilst another group
that I hand
However, working for an employer that does not consider your welfare as a human being can outweigh the financial advantages of even the best salary package. Our needs as individuals don’t simply evaporate because we are paid a good salary.Who is the employer?The employer is the organisation for whom you work, but in reality your manager or supervisor is the visible face of your employer. Have you been in a situation where your work group is full of tension and unhappiness whilst another group
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