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  • Casual Articles - Examining the Relationship Between Employee Satisfaction and Customer Satisfaction

    Truck Technician Shortages and Certified Maintenance Professionals
    Many folks know that there is a shortage of auto mechanics, because they have to wait to get their cars worked on. Everyone who works in the Auto Industry knows all too well the problems this is causing. But it is not just in Auto Maintenance, as there are shortages in Aviation, Heavy Equipment and Truck Maintenance too.On the truck side of the equation there are some serious issues to consider and one is the challenge to meet the demand of having trained technicians for all these new vehicles, which include Hybrid Trucks and even the coming Fuel Cell semi-trucks.Technicians will need to get certified on the new equip
    tely, the organization's profit and growth. This belief in practical management is reinforced by a growing body of empirical research. These all-important "links" comprise what is generally termed the "value profit chain."

    A recent Gallup survey of 55,000 employees matched the following attitudes with higher profits:

    • Employe
      The Role of a Medical Assistant in a Modern Medical Practice
      Many physicians are unsure of what tasks are appropriate to assign to a Medical Assistant. It is important to remember Medical Assistants are not licensed to make independent medical assessments or give advice. Although many Medical Assistants may have advanced training in certain clinical areas it is ultimately the responsibility of the supervising physician or other licensed health care provider to assure that their staff and Medical Assistants working in the office are performing duties in compliance with all governing laws.Physicians must determine the skill level and capabilities of each Medical Assistant they supervise
      Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability.

      In a recent study for an international computer firm, the data reinforced the crucial link between customer satisfaction, employee satisfaction and profitability. Some of the key factors they found:

      • Profit and growth are stimulated primarily by customer satisfaction and loyalty.
      • Employees who are satisfied in their jobs provide higher levels of customer service.
      • Employee satisfaction results primarily from internal high-quality support services and policies that enable employees to deliver results to customers.

      Putting employee and customer satisfaction in the spotlight when planning strategy is one of the top priorities for organizations committed to continuous improvement, both internally and externally. Maintaining a continuous flow of information from both employees and customers is how successful organizations are able to continually maintain their high rankings in the marketplace.

      At the heart of these endeavors is a strong belief that today's employee satisfaction, loyalty and commitment influence tomorrow's customer satisfaction, loyalty and commitment-and, ultimately, the organization's profit and growth. This belief in practical management is reinforced by a growing body of empirical research. These all-important "links" comprise what is generally termed the "value profit chain."

      A recent Gallup survey of 55,000 employees matched the following attitudes with higher profits:

      • Employee
        How to Lose Friends and Make Enemies
        Over the past five years an epidemic of rudeness has swept America. Here's how to perpetuate the disease.1) Ignore people. Don't return phone calls. Never answer the phone. Don't listen when people talk to you. Talk on your cell phone when with others, especially in restaurants or other public places. Don't acknowledge that others exist. The greatest insult that you can give someone is to ignore the person. If you excel at this skill you can skip the next four paragraphs.2) Show disrespect. Make fun of others. Assign stupid nicknames or deliberately mispronounce names. Make people wait for you. Laugh at other people's
        en customer satisfaction, employee satisfaction and profitability. Some of the key factors they found:

        • Profit and growth are stimulated primarily by customer satisfaction and loyalty.
        • Employees who are satisfied in their jobs provide higher levels of customer service.
        • Employee satisfaction results primarily from internal high-quality support services and policies that enable employees to deliver results to customers.

        Putting employee and customer satisfaction in the spotlight when planning strategy is one of the top priorities for organizations committed to continuous improvement, both internally and externally. Maintaining a continuous flow of information from both employees and customers is how successful organizations are able to continually maintain their high rankings in the marketplace.

        At the heart of these endeavors is a strong belief that today's employee satisfaction, loyalty and commitment influence tomorrow's customer satisfaction, loyalty and commitment-and, ultimately, the organization's profit and growth. This belief in practical management is reinforced by a growing body of empirical research. These all-important "links" comprise what is generally termed the "value profit chain."

        A recent Gallup survey of 55,000 employees matched the following attitudes with higher profits:

        • Employe
          Why Your MLM Support System Gives You A 90% Chance Of Being A Failure!
          One of the biggest reasons why I see network marketers drop like flies is because of the support system. Yes you heard that right, your support system TRULY stinks! But I am not telling you to get you mad, but help you realize that by "plugging into the system" with blind faith is a huge mistake.Sure you may feel a temporary high after listening to your big time upline repeat these lines. But have you actually taken into consideration if it has actually helped you become richer and more successful? Probably not. See if you can relate:Upline: You can do it winner! You: Yeah, yeah I heard that a billion timesinternal high-quality support services and policies that enable employees to deliver results to customers.

        Putting employee and customer satisfaction in the spotlight when planning strategy is one of the top priorities for organizations committed to continuous improvement, both internally and externally. Maintaining a continuous flow of information from both employees and customers is how successful organizations are able to continually maintain their high rankings in the marketplace.

        At the heart of these endeavors is a strong belief that today's employee satisfaction, loyalty and commitment influence tomorrow's customer satisfaction, loyalty and commitment-and, ultimately, the organization's profit and growth. This belief in practical management is reinforced by a growing body of empirical research. These all-important "links" comprise what is generally termed the "value profit chain."

        A recent Gallup survey of 55,000 employees matched the following attitudes with higher profits:

        • Employe
          Factoring & Account Receivables
          All too often, small businesses that are just starting out experience cash flow issues that make it difficult for them to meet their financial obligations. Creditors are less lenient with new businesses than they are with businesses that have been established for an extended period of time.Entrepreneurs that are just embarking into the business emporium are dependent on their account receivables for their business to thrive, it’s crucial to the life of their business. Most creditors or vendors, offer very short payment terms to new businesses, others work strictly on a C.O.D. basis. When account receivables don’t get paid
          low of information from both employees and customers is how successful organizations are able to continually maintain their high rankings in the marketplace.

          At the heart of these endeavors is a strong belief that today's employee satisfaction, loyalty and commitment influence tomorrow's customer satisfaction, loyalty and commitment-and, ultimately, the organization's profit and growth. This belief in practical management is reinforced by a growing body of empirical research. These all-important "links" comprise what is generally termed the "value profit chain."

          A recent Gallup survey of 55,000 employees matched the following attitudes with higher profits:

          • Employe
            Employee Committment: Modern Tribes and The Death Of Entitlement
            In many parts of the world, people still band together in primitive tribes. They work in unison and do whatever is necessary to survive. Life is harsh. When they make mistakes, they die. We are lucky in that for our modern tribes or companies the consequence of failure is rarely death. Of all similarities between tribes, primitive and modern, it is the ability to maintain battle readiness during times of prosperity that is most critical.When the living is easy, the opportunities to work in harmony under stress are infrequent. Teamwork skills soften. There is very little need for personal sacrifice, as success is abundant. Ho
            tely, the organization's profit and growth. This belief in practical management is reinforced by a growing body of empirical research. These all-important "links" comprise what is generally termed the "value profit chain."

            A recent Gallup survey of 55,000 employees matched the following attitudes with higher profits:

            • Employees felt they had an opportunity every day to do what they do best
            • They believed their opinion counted
            • They sensed that their co-workers were committed to quality
            • There was a direct connection between their work and the company's mission statement

            Yes, it’s true that people need to feel as if they are fairly compensated; but they also want to feel like they are a part of the company and that their ideas and suggestions are important. They also like to feel that they add value and aid in the company's growth.

            According to many management experts, the single greatest key to productivity is employee happiness. Satisfied employees are usually energetic and tend to be highly motivated. But, determining what makes workers happy can be a mind-stretching exercise. For years, the belief was that money was the source of employee happiness and retention. While there is no question that money is important, management studies show that it does not buy employee satisfaction. While employees want to be fairly compensated for their efforts, they also want to be challenged and treated with respect.

            Here are some suggestions on how organizations can increase employee satisfaction:

            Understand why people are working and commit to helping them achieve their goals on the job. Develop a plan that will assist them in getting where they wa

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