Casual Articles - Business

The Papers You Can Find May Make a Difference!
Let’s face it! Most of us know there are important information and records we should have readily available at our fingertips, If you had five minutes to evacuate your home, what would you take with you? What are your wishes in case of a life- threatening medical emergency? Where is the safe deposit box key? Who should your spouse contact in your company in case of a disaster? Even if you know where to find the information, could someone else if you were not available? Libraries and websites are full of recommendations about crucial records – but how many of us ever get down to organizing what we have? For many people in the “sandwich generatio

g until they give up or fall through the cracks.

Train employees to believe that once a customer has been sent somewhere they are in the clear and their job is done. Soon enough they will realize that the goal is to send the customer along and not actually provide a solution. No follow up internally or externally is necessary.

Focus on where the customer is wrong and keep hammering away at those points.

Make sure that each new person the client speaks to has a different story and a healthy portion of blame for someone or something else. As an extra bonus send them back to the original person they spoke to.

By all means DO NOT allow anyone the opportunity to fix a small issue before it becomes a big problem. Make your employees as well as customers jump through hoops of fire if they want satisfactory service.

Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organiza

15 Tips for Writing Winning Resumes
The thought of writing a resume intimidates almost anyone. It's difficult to know where to start or what to include. It can seem like an insurmountable task. Here are 15 tips to help you not only tackle the task, but also write a winning resume.

Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy.

• Don’t listen to what your clients are saying.

You are the expert and prospects should be happy that you have been able to set aside some time for them. Spend your time talking more than asking questions and listening. Try to not answer as many of their questions and concerns as possible, this turns the focus away from you and on to the customer. Above all keep talking up the features of what you are offering as one of them may somewhat meet the client’s needs.

• Don’t target your customers effectively

Selling is a game of numbers although some odds may be higher than others. To that end remember each lead is as good as another. Dealing only with qualified and interested prospects increases sales, revenue, and profit ratios but cuts down on prospecting time, prospecting of course being the name of the game. Kudos to whoever realized that prospecting should be 75%-80% of your career and actually selling should be 20%-25%. This may seem backwards and counterproductive if you really examine this formula but the founder of this principle is a genius I am sure.

• Work towards improving your situation and not the client’s

Listen, you wouldn’t be in business if clients didn’t exchange their money for your services. Knowing that, make as much money as you can from the client in as short a time as possible. Sell them, and then sell them some more regardless of its usefulness to the client. Don’t be concerned with the future relationship or business. We can almost guarantee that you will not see this customer in the long term so no time like the present. If their checking account can handle it then have them buy it. It’s about you not them.

• Focus on how great you are and not how you can improve the clients situation in some way.

Unleash a barrage of information on the prospect regarding your awards, world class customer service, cutting edge this and that, and every other self determined worthwhile achievement that you can think of. If the prospect tries to interrupt with anything resembling a “what’s in it for me” attitude pour on some more. They have not been sufficiently impressed by you and are still concerned with what they want, use, and can afford. Sooner or later they will realize that it is all about you and will send you on your way. CONGRATULATIONS!! There is another inflow of revenue lost. You are well on your way.

• Force referrals from clients at inappropriate times

Ask for referrals before the client is comfortable with you or what you offer. If they seem reluctant make them feel guilty. Not only are you sure to not receive any referrals then but you will probably not get them at all.

• Think of all customer interactions as battles

The more you think of clients as adversaries and less as collaborators the better the chance you have of losing them. One simple exercise is to firmly believe that it is impossible for you and the client to get what both of you want. One of you has to lose in order for the other to win. Organizations that employ this method are realizing substantial revenue loss and client defection daily.

• Make it hard for customers to do business with you

This by far is the best, most easily implemented, and widely used method for sales, revenue, and profit degeneration. As this method can take many different routes to the end result you may have already implemented some portions without realizing it. Are any of these already hard at work undermining your organization?

Do not return phone calls or emails in a timely manner or at all in some cases.
Whether a customer wants to use your service, ask a question, or solve an issue pass them along until they give up or fall through the cracks.
Train employees to believe that once a customer has been sent somewhere they are in the clear and their job is done. Soon enough they will realize that the goal is to send the customer along and not actually provide a solution. No follow up internally or externally is necessary.
Focus on where the customer is wrong and keep hammering away at those points.
Make sure that each new person the client speaks to has a different story and a healthy portion of blame for someone or something else. As an extra bonus send them back to the original person they spoke to.
By all means DO NOT allow anyone the opportunity to fix a small issue before it becomes a big problem. Make your employees as well as customers jump through hoops of fire if they want satisfactory service.

Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organizat

The 9 Golden Rules to Successful Sales
1. Put yourself in your client’s shoes Understanding as much about your clients perspective is vital in developing rapport. Growing a strong & positive relationship where you focus on your clients needs, problems, challenges & desires will ultimately lead to the successful matching of your products or services…and for the best possible motives...THE WELFARE OF YOUR CLIENT. Be sure to use ‘YOU’ language – this is where you talk about them and not yourself. As soon as you hear yourself saying ‘we’ or ‘I’ you need to switch. This will be much more engaging for your client and they’ll feel you are more interested in them than selling yourself.<

time, prospecting of course being the name of the game. Kudos to whoever realized that prospecting should be 75%-80% of your career and actually selling should be 20%-25%. This may seem backwards and counterproductive if you really examine this formula but the founder of this principle is a genius I am sure.

• Work towards improving your situation and not the client’s

• Focus on how great you are and not how you can improve the clients situation in some way.

• Force referrals from clients at inappropriate times

• Think of all customer interactions as battles

• Make it hard for customers to do business with you

Do not return phone calls or emails in a timely manner or at all in some cases.
Whether a customer wants to use your service, ask a question, or solve an issue pass them along until they give up or fall through the cracks.
Train employees to believe that once a customer has been sent somewhere they are in the clear and their job is done. Soon enough they will realize that the goal is to send the customer along and not actually provide a solution. No follow up internally or externally is necessary.
Focus on where the customer is wrong and keep hammering away at those points.
Make sure that each new person the client speaks to has a different story and a healthy portion of blame for someone or something else. As an extra bonus send them back to the original person they spoke to.
By all means DO NOT allow anyone the opportunity to fix a small issue before it becomes a big problem. Make your employees as well as customers jump through hoops of fire if they want satisfactory service.

Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organiza

Buying a Business? Think Due Diligence
Congratulations. You have just decided to purchase a business, merge with another company or invest in a someone else's company. Exciting, isn't it?You have probably been busy learning the business, talking to the seller about the operation, conducting market research and planning how can you run it better than the previous owner.It does not matter if you are buying a small cell phone store, a large high-tech company or investing in a friend's "next big thing". There is one thing you should seriously consider: a due diligence.What is a due diligence and why is it so important?One (very technical and boring) definition of

tuation in some way.

• Force referrals from clients at inappropriate times

• Think of all customer interactions as battles

• Make it hard for customers to do business with you

Do not return phone calls or emails in a timely manner or at all in some cases.
Whether a customer wants to use your service, ask a question, or solve an issue pass them along until they give up or fall through the cracks.
Train employees to believe that once a customer has been sent somewhere they are in the clear and their job is done. Soon enough they will realize that the goal is to send the customer along and not actually provide a solution. No follow up internally or externally is necessary.
Focus on where the customer is wrong and keep hammering away at those points.
Make sure that each new person the client speaks to has a different story and a healthy portion of blame for someone or something else. As an extra bonus send them back to the original person they spoke to.
By all means DO NOT allow anyone the opportunity to fix a small issue before it becomes a big problem. Make your employees as well as customers jump through hoops of fire if they want satisfactory service.

Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organiza

Are Your Customers Keeping Score? You'd Better Believe It!
I had traveled last week and wanted to share one of my experiences with you. I had completed a series of seminars on Business Writing and finished in Oakland, Ca. That happens to be near where my brother lives and I took the opportunity to visit him over the weekend.We went to dinner on Saturday evening at a restaurant that was right down the street from his house. Here is where the story becomes about Customer Service. Since it was very near his house, my brother is a regular. You can always tell you are a regular if the owner greets you by name and gives you a hug.We signed on the waiting list, (it was very busy) and proceeded to ogl

p>The more you think of clients as adversaries and less as collaborators the better the chance you have of losing them. One simple exercise is to firmly believe that it is impossible for you and the client to get what both of you want. One of you has to lose in order for the other to win. Organizations that employ this method are realizing substantial revenue loss and client defection daily.

• Make it hard for customers to do business with you

Do not return phone calls or emails in a timely manner or at all in some cases.
Whether a customer wants to use your service, ask a question, or solve an issue pass them along until they give up or fall through the cracks.
Train employees to believe that once a customer has been sent somewhere they are in the clear and their job is done. Soon enough they will realize that the goal is to send the customer along and not actually provide a solution. No follow up internally or externally is necessary.
Focus on where the customer is wrong and keep hammering away at those points.
Make sure that each new person the client speaks to has a different story and a healthy portion of blame for someone or something else. As an extra bonus send them back to the original person they spoke to.
By all means DO NOT allow anyone the opportunity to fix a small issue before it becomes a big problem. Make your employees as well as customers jump through hoops of fire if they want satisfactory service.

Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organiza

Incentive Pay No Substitute for Strong Management
Productivity is the key to just about everything when it comes to making a satisfactory profit in today’s business environment.Years ago, incentive programs became especially popular as a technique to help employees think like managers. Incentives were originally designed to exploit the “what’s in it for me” mindset many of us were born with. Immediately following the installation of an incentive plan, however, many managers make the mistake of believing that they no longer have to manage.This is a huge mistake! Incentive plans are no substitute for established management techniques. But when incentive programs are combined with q

g until they give up or fall through the cracks.

Focus on where the customer is wrong and keep hammering away at those points.

Using any of these seven methods will turbo charge the process of “Going Out of Business” for your organization. The use of more than one increases your chances exponentially.

This is an opportune time to evaluate how many of these your organization uses everyday. Remember the more of these you use the faster you get results. Lowered market share, lost revenue, poor sales performance, and unhealthy profits are easily realized with this model.

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When it comes to achieving success in a job interview, there are two big steps to make: you need to practice the interview technique and research the company you hope will employ you. Take both steps and achieve interview success.

Think out side of the box when it comes to fundraising. The old traditional ways to fundraise were great for your grandmother but now is the time to look for change. We are living in a face paced and dynamic society that expects a lot of fun, glitz and glamour with every thing they do. This includes fundraising. Look for ways to shake up the old school and turn out a new hip and exciting fundraising campaign.

How can you manage your time so well? My clients ask as I juggle three tasks and chatter away on the phone. It isn't hard, I smile, knowing they can't see what I'm doing. Phone or email? Which do you use most and why?

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