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    What to Do When Trust is Low
    Trust is essential. You can’t run a business without it. Customers leave. Risk taking evaporates. You find yourself surrounded by naysayers – or worse – yes men and women. No one dares tell the truth. Departments put up barricades creating fortresses inside your castle.The Warning SignsEmployees Leave. When turnover is higher than the industry average, it could be a sign that people lack trust in your organization. While there could be other reasons – low pay, a very attractive job market, better day-to-day benefits such as parenting leave – consider the possibility that mistrust may be the primary reason. By the way, they won’t tell you this during exit interviews. You’ll need to find other ways to get at the truth.Customers leave. Customers leave when they no longer h
    against each of these 10 categories.

    Table 2 shows what each of Ekvall’s 10 dimensions would mean in an extremely creative and a powerfully uncreative climate:

    -Dimension: Creative Organisation-->Uncreative Organisation

    -Challenge: Energetic-->Indifferent

    -Freedom: Independent Initiative-->Rule-Bound

    -Dynamism: Excitedly Busy-->Boring/Slow

    -Openness: Trust & Failures Accepted-->Failure Punished

    -Idea Time: Off Task Play-->Little Off Task Play

    -Playfulness: Happy & Humorous-->Dull & Serious

    -Confl

    How To Get More Interviews In Your Job Search
    Richard Bolles, job search guru and author of What Color Is Your Parachute? predicts that you can expect to search for work 1-2 months for every $10,000 you hope to earn. So, if you’re looking for a $40,000 a year position, you may search for 4-8 months to land it. Back when the economy sizzled, that job search length would have seemed outrageous, but now, many people would be thrilled to only search for 4-8 months. Now the question is: How can you limit your job search length regardless of what’s happening with the local economy? The answer to that question depends on the strength of your job search campaign. Take a look at these common job search problems. If your campaign is suffering from any of these symptoms, try one or more of the tips suggested for each. <
    Creativity Starts Here!

    The ability of an organisation to create new products/services and innovate new processes is an essential skill providing a sustainable form of competitive advantage.

    Given that organisations need to be creative, why are only a few really good at it and why are only a few individuals perceved as creative?

    In this article we will examine the theories that underpin creative organisations and the attributes of the managers and individuals who work within them.

    Individualism

    Theories of why one individual may be more creative than another have changed dramatically over the last 50 years. In the 1950’s it was considered that individuals with creative flair were ‘born’ not ‘bred’ and as such the hunt was on for people with these elusive skills. This theory evolved during the 1960’s but the feeling was still that individuals could not be trained to be creative.

    In the 1980’s and 90’s two new theories came to dominate the discussion surrounding creativity, these being ‘intrinsic motivation’ (how much the individual wants to be creative) and the ability of the working environment to either stifle or promote creativity, so called ‘climate’.

    Table 1 – Summary of thinking on Creativity

    - 1950’s – Creativity is an ability that you either have or don’t have

    - 1960’s – Creativity is a function of how mentally flexible you are

    - 1970’s – Creativity can only flourish if you have relevant experience

    - 1980’s – You must be intrinsically motivated to be creative

    - 1990’s – Creativity exists only in the right climate

    - 2000's - Innovation is a combination of skills, motivation and climate

    The intrinsic motivation, or desire, of an individual to be creative is linked to both their personal values and drives, tempered by the environment in which they work and we need to examine the drivers of the organisational environment next.

    Environmental Trauma!

    Research undertaken by Ekvall defined 10 dimensions, or characteristics, of a creative working environment. Each dimension has a scale that extends from very uncreative through to very creative and the aim is that through both observation and questionnaires the climate of a business is plotted against each of these 10 categories.

    Table 2 shows what each of Ekvall’s 10 dimensions would mean in an extremely creative and a powerfully uncreative climate:

    -Dimension: Creative Organisation-->Uncreative Organisation

    -Challenge: Energetic-->Indifferent

    -Freedom: Independent Initiative-->Rule-Bound

    -Dynamism: Excitedly Busy-->Boring/Slow

    -Openness: Trust & Failures Accepted-->Failure Punished

    -Idea Time: Off Task Play-->Little Off Task Play

    -Playfulness: Happy & Humorous-->Dull & Serious

    -Confli

    No Vacancy for Customer Service
    When I first started staying at the Neptune Motel, they had a decent continental breakfast with a good selection of donuts, bread for toast, muffins, fresh fruit and more. My favorite items where the orange juice and the little packets of Carnation Hot Chocolate that I would mix with my coffee.The motel rooms were nice and new, the towels fluffy. I even liked the hand lotion. It didn’t dry my hands like some alcohol based lotions and it didn’t make them feel greasy . . . they felt just right after rubbing on the lotion.In the three years or so that I’ve been staying there, a couple times a month or so, things have changed. The carpets are showing stains, the towels seem thinner and so is the hand lotion. The selection for breakfast has dwindled. There are no more donuts. The hot chocolate is gone,
    more creative than another have changed dramatically over the last 50 years. In the 1950’s it was considered that individuals with creative flair were ‘born’ not ‘bred’ and as such the hunt was on for people with these elusive skills. This theory evolved during the 1960’s but the feeling was still that individuals could not be trained to be creative.

    In the 1980’s and 90’s two new theories came to dominate the discussion surrounding creativity, these being ‘intrinsic motivation’ (how much the individual wants to be creative) and the ability of the working environment to either stifle or promote creativity, so called ‘climate’.

    Table 1 – Summary of thinking on Creativity

    - 1950’s – Creativity is an ability that you either have or don’t have

    - 1960’s – Creativity is a function of how mentally flexible you are

    - 1970’s – Creativity can only flourish if you have relevant experience

    - 1980’s – You must be intrinsically motivated to be creative

    - 1990’s – Creativity exists only in the right climate

    - 2000's - Innovation is a combination of skills, motivation and climate

    The intrinsic motivation, or desire, of an individual to be creative is linked to both their personal values and drives, tempered by the environment in which they work and we need to examine the drivers of the organisational environment next.

    Environmental Trauma!

    Research undertaken by Ekvall defined 10 dimensions, or characteristics, of a creative working environment. Each dimension has a scale that extends from very uncreative through to very creative and the aim is that through both observation and questionnaires the climate of a business is plotted against each of these 10 categories.

    Table 2 shows what each of Ekvall’s 10 dimensions would mean in an extremely creative and a powerfully uncreative climate:

    -Dimension: Creative Organisation-->Uncreative Organisation

    -Challenge: Energetic-->Indifferent

    -Freedom: Independent Initiative-->Rule-Bound

    -Dynamism: Excitedly Busy-->Boring/Slow

    -Openness: Trust & Failures Accepted-->Failure Punished

    -Idea Time: Off Task Play-->Little Off Task Play

    -Playfulness: Happy & Humorous-->Dull & Serious

    -Confl

    Staff Retention - is It a Big Issue for Employers?
    A Big IssueBig Issues are those that cost your organisation money – lots of money. On that criterion, staff retention is, for many companies, right up there with the biggest of their big issues. And, given the current vacancy and staff turnover levels in many organisations, it has the potential to become an ever bigger issue. Unless you do something positive about it now.Let’s look at some numbers;Our ‘typical’ business services firm employs around 1,000 people and has a staff turnover of 15% per annum. We have developed a Financial Impact Model which enables us to assess the impact of losing and replacing staff. This is clearly most accurate when using specific company figures, but still gives useful input at a more generalised level.Applying the model, we estimate that the tot
    nvironment to either stifle or promote creativity, so called ‘climate’.

    Table 1 – Summary of thinking on Creativity

    - 1950’s – Creativity is an ability that you either have or don’t have

    - 1960’s – Creativity is a function of how mentally flexible you are

    - 1970’s – Creativity can only flourish if you have relevant experience

    - 1980’s – You must be intrinsically motivated to be creative

    - 1990’s – Creativity exists only in the right climate

    - 2000's - Innovation is a combination of skills, motivation and climate

    The intrinsic motivation, or desire, of an individual to be creative is linked to both their personal values and drives, tempered by the environment in which they work and we need to examine the drivers of the organisational environment next.

    Environmental Trauma!

    Research undertaken by Ekvall defined 10 dimensions, or characteristics, of a creative working environment. Each dimension has a scale that extends from very uncreative through to very creative and the aim is that through both observation and questionnaires the climate of a business is plotted against each of these 10 categories.

    Table 2 shows what each of Ekvall’s 10 dimensions would mean in an extremely creative and a powerfully uncreative climate:

    -Dimension: Creative Organisation-->Uncreative Organisation

    -Challenge: Energetic-->Indifferent

    -Freedom: Independent Initiative-->Rule-Bound

    -Dynamism: Excitedly Busy-->Boring/Slow

    -Openness: Trust & Failures Accepted-->Failure Punished

    -Idea Time: Off Task Play-->Little Off Task Play

    -Playfulness: Happy & Humorous-->Dull & Serious

    -Confl

    Top Ten Tips on Starting a Business
    Did you know that you can start a legitimate business with little or no money? Do you want to be your own boss and become financially independent? Many people are beginning to start and operate their own business as large companies are downsizing and we face job uncertainties. During an informal survey, some of the reasons given as to why people start a business are to increase their income, get more control over their time, tax advantages, job security, service to the community, enjoyment of working with people, self-responsibility, self-reliance, success, and the flexibility to make changes.Listed below are tips:1) To be my own boss 2) To become financially independent 3) To get out of the 9 to 5 job routine 4) To have more freedom and control over my own life 5)
    intrinsic motivation, or desire, of an individual to be creative is linked to both their personal values and drives, tempered by the environment in which they work and we need to examine the drivers of the organisational environment next.

    Environmental Trauma!

    Research undertaken by Ekvall defined 10 dimensions, or characteristics, of a creative working environment. Each dimension has a scale that extends from very uncreative through to very creative and the aim is that through both observation and questionnaires the climate of a business is plotted against each of these 10 categories.

    Table 2 shows what each of Ekvall’s 10 dimensions would mean in an extremely creative and a powerfully uncreative climate:

    -Dimension: Creative Organisation-->Uncreative Organisation

    -Challenge: Energetic-->Indifferent

    -Freedom: Independent Initiative-->Rule-Bound

    -Dynamism: Excitedly Busy-->Boring/Slow

    -Openness: Trust & Failures Accepted-->Failure Punished

    -Idea Time: Off Task Play-->Little Off Task Play

    -Playfulness: Happy & Humorous-->Dull & Serious

    -Confl

    Inventory Optimization Addresses the Challenges of Overseas Sourcing
    Anyone who watches or reads the news today hears about how the sourcing of materials from overseas, particularly from Asia, has impacted the amount of manufacturing jobs available in America. What manufacturing insiders worry about the most when it comes to sourcing from overseas is more closely related to inventory levels. While purchasing material overseas may bring a company advantages in terms of lower prices, the negative impact is the growth of inventory carried on the balance sheet. For large manufacturing firms with the financial scale to absorb an increase in inventory, this may not present itself as an issue. However for manufacturing firms, the stress on working capital and the inventory turn rate can be significant.The other issue related to inventory and sourcing from overseas is the variati
    against each of these 10 categories.

    Table 2 shows what each of Ekvall’s 10 dimensions would mean in an extremely creative and a powerfully uncreative climate:

    -Dimension: Creative Organisation-->Uncreative Organisation

    -Challenge: Energetic-->Indifferent

    -Freedom: Independent Initiative-->Rule-Bound

    -Dynamism: Excitedly Busy-->Boring/Slow

    -Openness: Trust & Failures Accepted-->Failure Punished

    -Idea Time: Off Task Play-->Little Off Task Play

    -Playfulness: Happy & Humorous-->Dull & Serious

    -Conflicts: Debated with Insight-->Warfare

    -Support: People Listen-->Negative/Critical Comments

    -Debates: Contentious Ideas Voiced-->Little Questioning

    -Risk Taking: Act on New Ideas-->Detail & Committees

    From experience, few businesses define themselves as having a highly creative environment as many of the characteristics in this area go against cultural norms for business in many Western cultures, but the best are working toward the creative end of the scale, whilst the norm tends to be toward an environment that stifles creativity.

    Having used Ekvall to assess the ability of an organisation to be sustain a creative environment, to then change the environment we need to look at the things that create, or drive, the organisational environment and the biggest driver of all is the prevailing management style.

    Management Creativity!

    In this context, a Creative Manager is not one who is themselves creative, but one who is able to manage the creativity of others and capable of building a creative environment.

    Many researchers have analysed the attributes of such a person. Morgan stated that Creative Managers require 5 skills:

    1. They must be proactive and flexible, not tied to rigid methods of working.

    2. They must have high levels of Emotional Intelligence (see later).

    3. They must possess good man-management skills.

    4. They must be able to create a vision of the future for others.

    5. They must have a series of competences enabling them to cope with different situations, for example in a single day they may be required to be a friend, a counsellor, a technical wizard as well as a manager.

    Morgan refers to Emotional Intelligence as a key skill of the Creative Manager. Emotional Intelligence was popularised by Goleman and consists of 5 main elements:

    • Self Awareness – Managers who are self-aware understand what their motivations are and why they get stressed by certain situations and people. Self awareness can be achieved through psychometric profiling.

    • Self-Regulation – Sometimes you can cut the office environment with a knife when the boss is annoyed! Self-regulation is concerned with ensuring that the display of emotions are suited to the situati

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