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    Basic Training for Your Customers
    If you want to stay healthy as a business, it is necessary to provide some basic training to your customers on how they should do business with you.Let's look at an example of how we train our customers to create problems for us. Suppose you have a policy of invoicing your customers on the first of the month and your terms are "Due Upon Receipt."Very rarely does a customer drop everything and write a check that moment. A bill that is due upon receipt is already late, so a few more days won't make a big difference. When the customer gets around to writi
    s relevant in today’s business world as they were then.

    Top executives understand that getting bogged down in everyday, mundane tasks and details drastically reduces their effectiveness as a decision maker for their company. Committees, meetings, memos, phone calls - these are all obstacles to true leadership and should be delegated at every opportunity. To be a better and far more fearless executive, focus more on the future and delegate that which will impede your doing so. In sports, top head coaches surround themselves with even better assistant coaches - and it is the assistant coaches who take care of the mundane and decidedly boring tasks, such as travel arrangements, banquet preparations, recruiting schedules, etc. This allows them to focus on how to build a better team tomorrow, and to take action on their ideas and plans.

    In business, t

    Taking Charge Of Your Files
    One of the first steps is to box up last years files. However, before you do that be sure to go through your files and clean them out. The files that can take up a lot of space during the year, can be easily tossed. For example, your correspondence file, newsletter files, chron files. You can also combine your completed client files for the year, both seller and tenant buyers. After you have gone through the paper file cabinet, be sure to do the same with your computer files. Years ago when computer memory was at a premium, people did not keep all the extraneou
    In my work with business executives, I have come to the conclusion that most individuals in positions of influence got there accidentally. This may sound harsh to those of you in the business world reading this article, but the truth CAN be harsh, much like the medicine our mothers gave us as young children. There is a bright side, however, to this fact: Those of you who put in the effort can rise far above the average executive. Here are three tips to do that, and quickly:

    1. Learn to love responsibility

    As strange as this may sound, to be a better executive in the business world, you have to want to assume more responsibility - not only for your actions but for the actions of those you lead. This means taking on tough assignments early in your career (or all the time)- the ones that nobody wants. It also means that you must learn to make decisions, and make them quickly and effectively. To do this, most executives follow a two step process.

    A. They figure out what data they need to make their decision. I always ask those that I’m coaching or working as a consultant with the following question: “What do you need to know in order to make the decision?” This serves to focus their mind quickly on the solution to whatever dilemma they are facing.

    B. They find someone who has that data. Once they know what data they are looking for, top leaders and executives in the business field search for the person who can deliver that data, quickly. It might be the head of the division, or it might be a mid-level manager. It might be the front desk staff.

    Once they get the data they need from the correct person or position within the company, top executives quickly move ahead with their decisions. Not all decisions work out, but top executives waste far fewer hours struggling with and lamenting decisions they’ve made. They understand that it goes with the territory of being near the top of the company pyramid.

    2. Never let your head get bigger than the doorway

    The higher up an executive is, the fewer cell phones and pagers he has on his or her person. Really! I have found top CEO’s far more approachable and amiable to discussion than mid-level managers. They simply don’t take themselves too seriously, even though they are serious about their jobs and careers. This may be due in part to the fact that many top CEO’s were once mailroom clerks or the like, and they understand that where you’ve come from is just as important as where you have ended up currently. Perhaps it is also due to a tendency to welcome opposing opinions as opportunities to learn rather than subjects to attack. Strong executives - those that lead fearlessly - learn just as much from their interactions as they teach.

    If you find that your head no longer fits through your office doorway, you’ve got problems. Learn what top executives already know - learning is a continual process, and people are the most important assets any company will have. Keeping these things in mind allows them to gain a proper perspective on business and life.

    3. Envision the future, delegate the mudane

    Top leaders in every field master this principle quickly. Many executives wallow in mediocrity due to a lack of understanding of this principle. Warren Bennis, one of the foremost experts on leadership, wrote about this principle in the book, The Unconscious Conspiracy, over thirty years ago, though the ideas in his book are just as relevant in today’s business world as they were then.

    Top executives understand that getting bogged down in everyday, mundane tasks and details drastically reduces their effectiveness as a decision maker for their company. Committees, meetings, memos, phone calls - these are all obstacles to true leadership and should be delegated at every opportunity. To be a better and far more fearless executive, focus more on the future and delegate that which will impede your doing so. In sports, top head coaches surround themselves with even better assistant coaches - and it is the assistant coaches who take care of the mundane and decidedly boring tasks, such as travel arrangements, banquet preparations, recruiting schedules, etc. This allows them to focus on how to build a better team tomorrow, and to take action on their ideas and plans.

    In business, th

    Can You Use Customers' Names Too Many Times?
    When I worked in guest services at The Ritz Carlton, I noticed some employees had a tendency to overuse guests' names. Unfortunately, after a certain point, it worked in reverse. (Especially in conversations under 7 minutes)Name overkill doesn't just happen in the hotel industry - it's everywhere. Sure, we know people love to hear their names more than any word in the dictionary. But there comes a point where customers are thinking to themselves, "Alright, I got it. You know my name. That's enough!"Each point on this graph represents a single
    ons, and make them quickly and effectively. To do this, most executives follow a two step process.

    A. They figure out what data they need to make their decision. I always ask those that I’m coaching or working as a consultant with the following question: “What do you need to know in order to make the decision?” This serves to focus their mind quickly on the solution to whatever dilemma they are facing.

    B. They find someone who has that data. Once they know what data they are looking for, top leaders and executives in the business field search for the person who can deliver that data, quickly. It might be the head of the division, or it might be a mid-level manager. It might be the front desk staff.

    Once they get the data they need from the correct person or position within the company, top executives quickly move ahead with their decisions. Not all decisions work out, but top executives waste far fewer hours struggling with and lamenting decisions they’ve made. They understand that it goes with the territory of being near the top of the company pyramid.

    2. Never let your head get bigger than the doorway

    The higher up an executive is, the fewer cell phones and pagers he has on his or her person. Really! I have found top CEO’s far more approachable and amiable to discussion than mid-level managers. They simply don’t take themselves too seriously, even though they are serious about their jobs and careers. This may be due in part to the fact that many top CEO’s were once mailroom clerks or the like, and they understand that where you’ve come from is just as important as where you have ended up currently. Perhaps it is also due to a tendency to welcome opposing opinions as opportunities to learn rather than subjects to attack. Strong executives - those that lead fearlessly - learn just as much from their interactions as they teach.

    If you find that your head no longer fits through your office doorway, you’ve got problems. Learn what top executives already know - learning is a continual process, and people are the most important assets any company will have. Keeping these things in mind allows them to gain a proper perspective on business and life.

    3. Envision the future, delegate the mudane

    Top leaders in every field master this principle quickly. Many executives wallow in mediocrity due to a lack of understanding of this principle. Warren Bennis, one of the foremost experts on leadership, wrote about this principle in the book, The Unconscious Conspiracy, over thirty years ago, though the ideas in his book are just as relevant in today’s business world as they were then.

    Top executives understand that getting bogged down in everyday, mundane tasks and details drastically reduces their effectiveness as a decision maker for their company. Committees, meetings, memos, phone calls - these are all obstacles to true leadership and should be delegated at every opportunity. To be a better and far more fearless executive, focus more on the future and delegate that which will impede your doing so. In sports, top head coaches surround themselves with even better assistant coaches - and it is the assistant coaches who take care of the mundane and decidedly boring tasks, such as travel arrangements, banquet preparations, recruiting schedules, etc. This allows them to focus on how to build a better team tomorrow, and to take action on their ideas and plans.

    In business, t

    Industrial Fasteners Hold It All Together
    Ever stop to consider what keeps everything from airplane walls to computer cases held together correctly? Without a reliable industrial fastener few things would function as they should. From nuts and bolts to screws and rivets, these fasteners are the unsung heroes of the technological, mechanical and even the home and commercial construction worlds.Industrial fasteners are considered so important for keeping it all together, in fact, the industry itself is taken pretty seriously. It even has its own professional organization where manufacturers of all types o
    ions. Not all decisions work out, but top executives waste far fewer hours struggling with and lamenting decisions they’ve made. They understand that it goes with the territory of being near the top of the company pyramid.

    2. Never let your head get bigger than the doorway

    The higher up an executive is, the fewer cell phones and pagers he has on his or her person. Really! I have found top CEO’s far more approachable and amiable to discussion than mid-level managers. They simply don’t take themselves too seriously, even though they are serious about their jobs and careers. This may be due in part to the fact that many top CEO’s were once mailroom clerks or the like, and they understand that where you’ve come from is just as important as where you have ended up currently. Perhaps it is also due to a tendency to welcome opposing opinions as opportunities to learn rather than subjects to attack. Strong executives - those that lead fearlessly - learn just as much from their interactions as they teach.

    If you find that your head no longer fits through your office doorway, you’ve got problems. Learn what top executives already know - learning is a continual process, and people are the most important assets any company will have. Keeping these things in mind allows them to gain a proper perspective on business and life.

    3. Envision the future, delegate the mudane

    Top leaders in every field master this principle quickly. Many executives wallow in mediocrity due to a lack of understanding of this principle. Warren Bennis, one of the foremost experts on leadership, wrote about this principle in the book, The Unconscious Conspiracy, over thirty years ago, though the ideas in his book are just as relevant in today’s business world as they were then.

    Top executives understand that getting bogged down in everyday, mundane tasks and details drastically reduces their effectiveness as a decision maker for their company. Committees, meetings, memos, phone calls - these are all obstacles to true leadership and should be delegated at every opportunity. To be a better and far more fearless executive, focus more on the future and delegate that which will impede your doing so. In sports, top head coaches surround themselves with even better assistant coaches - and it is the assistant coaches who take care of the mundane and decidedly boring tasks, such as travel arrangements, banquet preparations, recruiting schedules, etc. This allows them to focus on how to build a better team tomorrow, and to take action on their ideas and plans.

    In business, t

    The Key to Effective Leadership: Defining Roles, Relationships, and Responsibilities
    Well, you’ve read keys to leadership before, probably enough to fill a sizeable key ring! But let’s face it, leadership is about people – who else would you lead? So if it is about people, there ought to be a way to systematically become more effective. And I’m not just talking about folks at work, but also about leadership with your spouse and children.So what’s the scoop?The key, as in almost any worthwhile endeavor, has to do with having a plan. In this case the plan involves defining three important “people area questions”: “What are my roles?”
    ties to learn rather than subjects to attack. Strong executives - those that lead fearlessly - learn just as much from their interactions as they teach.

    If you find that your head no longer fits through your office doorway, you’ve got problems. Learn what top executives already know - learning is a continual process, and people are the most important assets any company will have. Keeping these things in mind allows them to gain a proper perspective on business and life.

    3. Envision the future, delegate the mudane

    Top leaders in every field master this principle quickly. Many executives wallow in mediocrity due to a lack of understanding of this principle. Warren Bennis, one of the foremost experts on leadership, wrote about this principle in the book, The Unconscious Conspiracy, over thirty years ago, though the ideas in his book are just as relevant in today’s business world as they were then.

    Top executives understand that getting bogged down in everyday, mundane tasks and details drastically reduces their effectiveness as a decision maker for their company. Committees, meetings, memos, phone calls - these are all obstacles to true leadership and should be delegated at every opportunity. To be a better and far more fearless executive, focus more on the future and delegate that which will impede your doing so. In sports, top head coaches surround themselves with even better assistant coaches - and it is the assistant coaches who take care of the mundane and decidedly boring tasks, such as travel arrangements, banquet preparations, recruiting schedules, etc. This allows them to focus on how to build a better team tomorrow, and to take action on their ideas and plans.

    In business, t

    Ensuring the Legal Standard of Health & Safety in Your Business
    Whether you’ve recently launched a new business or just taken over from a previous owner, it’s likely you’re floundering amidst the multitude of regulations and requirements the law bestows upon you. Perhaps the worst mistake of all is complete ignorance – something which is hard to avoid when there are several hundred issues vying for your attention.So what exactly do you need to cover in your workplace? It’s all very well putting the equipment and workers you need into a room with some desks, but just like setting up a hamster cage – you need to be aware of sa
    s relevant in today’s business world as they were then.

    Top executives understand that getting bogged down in everyday, mundane tasks and details drastically reduces their effectiveness as a decision maker for their company. Committees, meetings, memos, phone calls - these are all obstacles to true leadership and should be delegated at every opportunity. To be a better and far more fearless executive, focus more on the future and delegate that which will impede your doing so. In sports, top head coaches surround themselves with even better assistant coaches - and it is the assistant coaches who take care of the mundane and decidedly boring tasks, such as travel arrangements, banquet preparations, recruiting schedules, etc. This allows them to focus on how to build a better team tomorrow, and to take action on their ideas and plans.

    In business, the exact same process occurs. Learn to better focus your energies on the leadership duties that will position the company better tomorrow rather than keep the company where it is today.

    Copyright (2005) Leif H. Smith, Psy.D. All Rights Reserved.

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