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  • Casual Articles - Employee Turnover: Is It Eating Up Your Profits?

    Your Restaurant Staff Are Your Greatest Asset
    Your staff are many things:they are your front line PR organisation they are your sales force they are your restaurant critic ….and many other things too.Always hire employees who like people. You want people that are enthusiastic and fun. Restaurant people need to be ‘people people’. You do not hire people that are just looking for a job and after the money that goes with it. That will be a recipe for disaster for any restaurant. You want people that want that job because it’s what they enjoy.As a restaurant owner you will always want to make sure that there are some things that cannot be tau
    nd it can cost up to five times annual salary if you are looking at the intellectual capital – what a key person knows –
    Customer Service - Where did it go?
    I recently attended a seminar on Customer Service. My expectations were that it would be filled with tips to help employees become better at providing customer service. My expectations were blown away. The gentleman who led the seminar was fantastic. I thought I would share one of the topics covered during the seminar as it applies to everyone no matter what you do for a living.One section from the seminar was entitled, "Quality Customer Service is ATTITUDE". Whatever you do, do it with a positive attitude. If you don't enjoy what it is you do, then do something else. Life is too short to be miserable at a job
    Keeping the cost of doing business down, yet providing a quality product or service, is one of the most critical components of success for today’s leader. What many fail to realize is that employee turnover can represent a very substantial price tag to a company's productivity and its bottom line.

    Turnover is costly – just how costly? Research studies have shown that the cost of replacing a professional or managerial employee runs 1.5 to 3.0 times his or her annual salary. And it can cost up to five times annual salary if you are looking at the intellectual capital – what a key person knows – w

    What is Lean Six Sigma
    Lean Six Sigma combines the quality improvements that come from using Six Sigma with the speed improvements that come from using Lean manufacturing principles . Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process -- from manufacturing to transactional and from product to service. Lean manufacturing focuses on improving the speed of a process and the elimination of waste primarily by eliminating non-value added steps. Lean Flow and Six Sigma are strongly compatible. Combining these two powerful process improvement methods are combining the contents of two toolboxes t
    ts of success for today’s leader. What many fail to realize is that employee turnover can represent a very substantial price tag to a company's productivity and its bottom line.

    Turnover is costly – just how costly? Research studies have shown that the cost of replacing a professional or managerial employee runs 1.5 to 3.0 times his or her annual salary. And it can cost up to five times annual salary if you are looking at the intellectual capital – what a key person knows –

    Would You Like Fries with That? Is Your Graphic Designer Just an Order Taker
    Business owners waste thousands of dollars every year on web sites, brochures, sales flyers, etc. that don’t work. Sadly, these are often projects that shouldn’t have been started in the first place, but no one on their team (or their outsourced graphic designer) advised them it was a bad move. As a result, business owners waste money and eventually become discouraged with taking a proactive approach to attracting new customers – “marketing”. This article focuses on helping you make wiser choices and not wasting time and money when it comes to hiring the right designer for you. Here
    ce tag to a company's productivity and its bottom line.

    Turnover is costly – just how costly? Research studies have shown that the cost of replacing a professional or managerial employee runs 1.5 to 3.0 times his or her annual salary. And it can cost up to five times annual salary if you are looking at the intellectual capital – what a key person knows –

    The Dolly Parton Business Model
    So I’m talking business models and you have a one person web site or a part time business. So how does this affect you?It does affect you - because the internet is a very large and very unforgiving business environment. Regardless of how many people tell you how you can make thousands every month, for every eBay there are millions of sites just taking a few $'s a month.So where does Dolly Parton come into it, I hear you say? Well I also went to the Dolly Parton Dinner Show just before Christmas, which I highly recommended. Having just finished writing for my latest information product - the Entrepre
    shown that the cost of replacing a professional or managerial employee runs 1.5 to 3.0 times his or her annual salary. And it can cost up to five times annual salary if you are looking at the intellectual capital – what a key person knows –
    Communicating for Profit and Customer Satisfaction
    The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ‘this was to be expected in large organizations’. Well, that clears everything up. Many retail executives don’t believe that communication is important enough to get it right by coming up with a methodology that will ensure accurate and timely communication to field personnel. They don’t think communication is an issue that will affect the business one way or the other. They readily accept mediocrity in their communication methods because their organization is ‘large’. How interesting. You’ve g
    nd it can cost up to five times annual salary if you are looking at the intellectual capital – what a key person knows – when he or she walks out the door.

    For example, to replace a $50,000 top notch sales person with a large customer base can cost you $171,500. And a $150,000 technical manager can ultimately cost $380,000 to replace. That’s no small pocket change.

    Therefore, in almost any business situation —g rowth, downturn, merger, or even stability — it makes business sense to retain your best people. Here are four steps to get you started:

    1. Calculate the True Costs

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