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Casual Articles - Conquering the Number One Problem in Business--Poor Communication
Work Life Balance - CareersCoach of a reduction in the quality of customer service (automated answering systems that require us to listen through lengthy menus of numerical options is a perfect example of this), they are seeing a loss in morale in the work place causing staff to resist change at every turn, they are seeing a loss in productivity because of exhaustion, and they are seeing a large percentage of burned-out and frustrated employees.Today many of us work in highly competitive environments where we are constantly striving to achieve greater and greater success. As a result we are pressured to work longer hours. According to the Australian Institute, Aussie’s are working longer hours than our counterparts in Europe. Even worse research shows that 41% of Australian women do not even take their full annual leave entitlements in many cases claiming time constraints as the major reason. But the consequences of this for Aussie women just like you, is that you have less time for love, less time for friends, less time for your family and risk Career Burnout.Take care of yourself and follow our CareersCoach tips to achieving a better work/life balance:Tip 1. Hi Companies that recognize this negative trend are making changes. They’re placing more emphasis on relationships among employees at all levels of the hierarchy, encouraging flexibility and camaraderie, and placing more value on quality than quantity.< The 5 Obsessions of a Passionate Employee The Number One problem in business is poor communication: between coworkers, with clients, across functional areas, up the food chain. When I ask anyone I meet “What’s the one thing that causes problems in your company?” the answer is always Communication: poor communication in relaying instructions, miscommunication because of irresponsible delivery, too little information when conveying changes in policies or procedures, not enough exchange of information when relaying new concepts or ideas.A recent report entitled “How Google Grows…and Grows…and Grows” stated that the 650 people that work at Google are the most passionate bunch of geeks in the high tech industry. Google was also recently called the fastest growing company in history. To mimic their growth and success, passion must be injected into every level of your organization. The quickest and easiest way to do this is to hire passionate people.Passion is an easy thing to spot once you know where to look. By understanding the 5 following characteristics you can develop an eye for passion and begin surrounding yourself with it.Voluntarily Working OvertimePassionate employees see the end of the work day as an interruption rather than a relief. The result of every one of these communication down-falls is misunderstandings, missed deadlines, hurt feelings, and a lot of wasted time. Consider this ideal world: you have ample time to ask questions and deliver feedback; you have full support from management for taking time to slow down and consider the receiver of the messages you send; you are encouraged to write your letters and emails from the perspective of your audience rather than from the perspective of your company position; your management values the time you take to talk with staff, coworkers, and clients one-on-one and face-to-face rather than relying on mass communication sent via cryptic emails. While email has become the unofficial standard of communicating in our business environments, it’s not always the best choice. We need the opportunity to have spontaneous feedback that can only come from a one-on-one conversation—especially when relaying instructions or attempting to win over associates to a new way of doing things. We need to encourage questions and take time to respond in order to ensure cooperation and support. We need to slow down and build relationships rather than simply force-feed our ideas to an unreceptive or resistant audience. Okay, you say these are great ideas and would certainly help; but who has time? Consider these questions: • How much time are you wasting every day cleaning up the messes of your associates because others in your organization didn’t take the time necessary to get their ideas across clearly? • Are you spending time answering questions your peers have about something they’ve been asked to do? • Do you find yourself being a sounding board for disgruntled associates who feel they’ve been bitten by a shark simply because they are trying to do their jobs? If you answer “yes” to any of these questions, then you are on the receiving end of the Number One problem in business. While the trend in business for the last three to five years has been to do more with fewer resources—and do it faster, companies are seeing the negative effects of that trend. They are recognizing the loss of committed clients because of a reduction in the quality of customer service (automated answering systems that require us to listen through lengthy menus of numerical options is a perfect example of this), they are seeing a loss in morale in the work place causing staff to resist change at every turn, they are seeing a loss in productivity because of exhaustion, and they are seeing a large percentage of burned-out and frustrated employees. Companies that recognize this negative trend are making changes. They’re placing more emphasis on relationships among employees at all levels of the hierarchy, encouraging flexibility and camaraderie, and placing more value on quality than quantity. Getting Started: 5 Things You Need to Decide When You Get Started with a Job Search d: you have ample time to ask questions and deliver feedback; you have full support from management for taking time to slow down and consider the receiver of the messages you send; you are encouraged to write your letters and emails from the perspective of your audience rather than from the perspective of your company position; your management values the time you take to talk with staff, coworkers, and clients one-on-one and face-to-face rather than relying on mass communication sent via cryptic emails.There are few things more frustrating for a headhunter than asking a person basic questions that revolve around what you as a job hunter are looking for in a job and being given uncertain answers. I’m not talking about salary; that’s a question where a wise person states a target objective and is flexible enough to let the market decide their value.I’m speaking about these basic questions:1. What is your current compensation? The three wrong answers are: (1) a lie (A lie will be found out generally after you’re hired. You know what happens then? While you’re out to lunch or have gone home one day, your ability to login while be terminated and security will be waiting for you at your desk with your personal items packed to While email has become the unofficial standard of communicating in our business environments, it’s not always the best choice. We need the opportunity to have spontaneous feedback that can only come from a one-on-one conversation—especially when relaying instructions or attempting to win over associates to a new way of doing things. We need to encourage questions and take time to respond in order to ensure cooperation and support. We need to slow down and build relationships rather than simply force-feed our ideas to an unreceptive or resistant audience. Okay, you say these are great ideas and would certainly help; but who has time? Consider these questions: • How much time are you wasting every day cleaning up the messes of your associates because others in your organization didn’t take the time necessary to get their ideas across clearly? • Are you spending time answering questions your peers have about something they’ve been asked to do? • Do you find yourself being a sounding board for disgruntled associates who feel they’ve been bitten by a shark simply because they are trying to do their jobs? If you answer “yes” to any of these questions, then you are on the receiving end of the Number One problem in business. While the trend in business for the last three to five years has been to do more with fewer resources—and do it faster, companies are seeing the negative effects of that trend. They are recognizing the loss of committed clients because of a reduction in the quality of customer service (automated answering systems that require us to listen through lengthy menus of numerical options is a perfect example of this), they are seeing a loss in morale in the work place causing staff to resist change at every turn, they are seeing a loss in productivity because of exhaustion, and they are seeing a large percentage of burned-out and frustrated employees. Companies that recognize this negative trend are making changes. They’re placing more emphasis on relationships among employees at all levels of the hierarchy, encouraging flexibility and camaraderie, and placing more value on quality than quantity.< Use the Want Ads to Find Hidden Jobs. spontaneous feedback that can only come from a one-on-one conversation—especially when relaying instructions or attempting to win over associates to a new way of doing things. We need to encourage questions and take time to respond in order to ensure cooperation and support. We need to slow down and build relationships rather than simply force-feed our ideas to an unreceptive or resistant audience.And you thought the Want Ads were a waste of time. How many times have you applied for a job in the want ads only to receive the "Sorry, we'll keep your resume on file" form letter? Or to find out that you were one of hundreds of applicants?Today, you'll learn an easy way to use CareerBuilder or other want ads to find possible hidden jobs. You’ll learn how to use those same want ads to tap into dozens of possible HIDDEN JOBS and find yourself in the enviable position of being the only applicant for the job you really want with no other competition!This is simple. Go where others don't go. Just because a company is not listing a job this week, or this month that you would qualify for, does not mean they don't need Okay, you say these are great ideas and would certainly help; but who has time? Consider these questions: • How much time are you wasting every day cleaning up the messes of your associates because others in your organization didn’t take the time necessary to get their ideas across clearly? • Are you spending time answering questions your peers have about something they’ve been asked to do? • Do you find yourself being a sounding board for disgruntled associates who feel they’ve been bitten by a shark simply because they are trying to do their jobs? If you answer “yes” to any of these questions, then you are on the receiving end of the Number One problem in business. While the trend in business for the last three to five years has been to do more with fewer resources—and do it faster, companies are seeing the negative effects of that trend. They are recognizing the loss of committed clients because of a reduction in the quality of customer service (automated answering systems that require us to listen through lengthy menus of numerical options is a perfect example of this), they are seeing a loss in morale in the work place causing staff to resist change at every turn, they are seeing a loss in productivity because of exhaustion, and they are seeing a large percentage of burned-out and frustrated employees. Companies that recognize this negative trend are making changes. They’re placing more emphasis on relationships among employees at all levels of the hierarchy, encouraging flexibility and camaraderie, and placing more value on quality than quantity.< Career In Telemetry Nursing et their ideas across clearly?Most people have a lot of nice things to say about nursing. This could be one of the things that made nursing an interesting career option. But, did you know that there are a lot of areas of specialization in the big world of nursing?Having a career in the field of nursing can take you to a wide selection of various specialization. If you dream of becoming a nurse, then you should start choosing what to specialize on the soonest possible time in order for you to have ample time to consider where to focus on your studies. But if you are a registered nurse already, you may want to put some spice on your career and explore one of the most rewarding specialization in the field of nursing, which is telemetry nursing.Telemetry n • Are you spending time answering questions your peers have about something they’ve been asked to do? • Do you find yourself being a sounding board for disgruntled associates who feel they’ve been bitten by a shark simply because they are trying to do their jobs? If you answer “yes” to any of these questions, then you are on the receiving end of the Number One problem in business. While the trend in business for the last three to five years has been to do more with fewer resources—and do it faster, companies are seeing the negative effects of that trend. They are recognizing the loss of committed clients because of a reduction in the quality of customer service (automated answering systems that require us to listen through lengthy menus of numerical options is a perfect example of this), they are seeing a loss in morale in the work place causing staff to resist change at every turn, they are seeing a loss in productivity because of exhaustion, and they are seeing a large percentage of burned-out and frustrated employees. Companies that recognize this negative trend are making changes. They’re placing more emphasis on relationships among employees at all levels of the hierarchy, encouraging flexibility and camaraderie, and placing more value on quality than quantity.< Opening A Dollar Store - Focus on Payroll Cost Reduction of a reduction in the quality of customer service (automated answering systems that require us to listen through lengthy menus of numerical options is a perfect example of this), they are seeing a loss in morale in the work place causing staff to resist change at every turn, they are seeing a loss in productivity because of exhaustion, and they are seeing a large percentage of burned-out and frustrated employees.For the entrepreneur who is opening a dollar store cost reduction is an ongoing challenge. It is a challenge that needs to be addressed in every aspect of the business. One of the most important areas of focus is payroll.Payroll cost reduction can be extremely difficult to achieve without an ongoing plan. If you are opening a dollar store that plan needs to focus on anticipated sales, with total payroll being a percentage of the projected sales. A monthly payroll target can be established against anticipated sales for the upcoming month. As weekly sales goals are achieved, small adjustments can be made to the next week’s payroll target.Two words of caution are warranted however. Don’t allow an extreme change in sales eithe Companies that recognize this negative trend are making changes. They’re placing more emphasis on relationships among employees at all levels of the hierarchy, encouraging flexibility and camaraderie, and placing more value on quality than quantity. While what I’m suggesting in this article may not yet be the culture of your company, you can begin to adopt some principles for your own personal performance now that will help you be more effective in your work today and in the future. Three things you can do now are: • Choose to call people on the phone or see them face to face rather than communicate via email all the time • Give people the “why” along with the “what” when you are giving them instructions or asking them to adopt a new procedure or policy • Listen to people when they speak Email is a fine tool to use for communicating—as long as it’s balanced with some actual human contact. And that human contact comes through most clearly face to face. Your second best option is to use the telephone. When we talk to people face to face, they get the opportunity to notice our body language and hear our vocal inflections. Both of these give them a sense of our personality. People do business with people they like. Give people an opportunity to get to know you, and they’ll be more cooperative in the long run. No one likes to be told what to do. In fact, most often when people are told what to do in a directive fashion their gut reaction is to rebel. Resistance and negativity come from a lack of understanding and buy-in. When we simply deliver the “what” of the message, people begin formulating a stance to protect themselves. This is usually labeled defensiveness. We can begin helping them reduce their defensiveness and resistance by giving them enough information (the “why”) to help them understand the “what.” Unfortunately, when we’re in a hurry this is the part we most often leave out. Most of us think we’re pretty good listeners. In reality, we’re pretty good hearers. We hear the words people are saying, but we fail to listen with our eyes and ears; then we miss out on their inflection and body language signals. These signals tell us when we’re facing resistance and when the people we’re talking to are confused by our messages. Rather than assuming we’re completely clear in our communications, we can listen attentively to what people are actually saying to see where our communications might be unclear—and then clarify as necessary. Each of the three things I suggest above requires time. But this investment of time is worthwhile. In the long run, you’ll accomplish more with fewer disruptions because you’ll have • Built solid relationships • Eliminated misunderstandings • Cultivated cooperation I guarantee you'll notice results.
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