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    Ambitious Entrepreneurs
    The ambitious entrepreneur usually has their dream in place and now just has to concentrate on reaching their vision and making it become a reality. Life is exciting and success is just a grasp away, it is not a matter of if, but rather when.The idea behind the business, be it a product or service you are going to offer fills you with passion and the will to succeed. It is your dream now and you are going to take that dream and breathe life into it to turn it into a successful business. Now you just have to get it off the ground then manage your business the right way to make it successf
    on to use your professional relationships to get the job for them. Five years in this “training ground” is approximately the right length of time. If the potential successor can earn two or more promotions in a non-family environment, the odds increase that he or she has developed the confidence and the “right stuff” to successfully take over the management of the family business.

    2. Before promoting a successor to CEO, insist that he or she first achieve measurable success in purchasing, sales, operations, and financial planning.

    Until an owner actually o

    A New Way To Handle Complaints, Or Is It?
    What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction.They will think very hard before they complain again.This approach is working already.Fifteen Years ago I moved up to the West Coast of Scotland. After three years of the Highlands I decided to make it my permanent home and settled down to live in the most be
    The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control. To perpetuate a business, the current owners and managers must first identify and then prepare a successor to take the reins.

    There are exceptions, of course, but most owners have difficulty developing their own offspring into qualified managers. They’re usually too emotionally involved. And don’t forget mom; she has more influence over how the kids are dealt with than most owners would ever be willing to admit.

    Some of the most effective owner managers I’ve known are not nearly as adept at teaching management principles as they are at implementing them. Let’s face it, some of us are simply better doers than we are teachers. But when this is the case, the successor and the business frequently suffer.

    If you are the current leader of a family business and you have yet to name a successor, here are my recommendations based on the most successful management transitions I have observed.

    1. Don’t allow offspring to join the family business as full-time employees until they have achieved measurable success in another business.

    Take it from me -- a son-of-the-boss myself -- no matter how hard your kids try, and no matter how effective they are, to the other employees they will always be the owner’s kids. It’s an old saying, but extremely applicable here, that “It’s difficult to be a prophet in your own land.” The same concept holds true for taking over the family business.

    The employees who were coworkers last week (the same ones who “taught you everything you know”) are suddenly subordinates. In one fell swoop, the “kid” makes the leap from part-time summer worker to full-time executive. Ask anyone who has ever done it and they’ll tell you that it’s not an easy transition.

    Before joining the family business, insist that each potential successor get a job in a highly profitable, well-managed business (with a similar product mix and similar customer mix of your own business) in another city. Most importantly, resist the temptation to use your professional relationships to get the job for them. Five years in this “training ground” is approximately the right length of time. If the potential successor can earn two or more promotions in a non-family environment, the odds increase that he or she has developed the confidence and the “right stuff” to successfully take over the management of the family business.

    2. Before promoting a successor to CEO, insist that he or she first achieve measurable success in purchasing, sales, operations, and financial planning.

    Until an owner actually ob

    7 Questions You Must Answer Before You Pursue a Job
    The first two questions below are self-assessment questions that address your interests, motivations, and potential. The last five questions are company-specific and must be answered separately for each company you approach.What is your dream job?Whether or not you know the answer to this question, you owe it to yourself to talk with as many people in as many different careers as possible. If you can, focus on people who love their jobs. They can teach you the most about what to look for in a career because, in all likelihood, they didn’t start out in a job they love. They worked
    emotionally involved. And don’t forget mom; she has more influence over how the kids are dealt with than most owners would ever be willing to admit.

    Some of the most effective owner managers I’ve known are not nearly as adept at teaching management principles as they are at implementing them. Let’s face it, some of us are simply better doers than we are teachers. But when this is the case, the successor and the business frequently suffer.

    If you are the current leader of a family business and you have yet to name a successor, here are my recommendations based on the most successful management transitions I have observed.

    1. Don’t allow offspring to join the family business as full-time employees until they have achieved measurable success in another business.

    Take it from me -- a son-of-the-boss myself -- no matter how hard your kids try, and no matter how effective they are, to the other employees they will always be the owner’s kids. It’s an old saying, but extremely applicable here, that “It’s difficult to be a prophet in your own land.” The same concept holds true for taking over the family business.

    The employees who were coworkers last week (the same ones who “taught you everything you know”) are suddenly subordinates. In one fell swoop, the “kid” makes the leap from part-time summer worker to full-time executive. Ask anyone who has ever done it and they’ll tell you that it’s not an easy transition.

    Before joining the family business, insist that each potential successor get a job in a highly profitable, well-managed business (with a similar product mix and similar customer mix of your own business) in another city. Most importantly, resist the temptation to use your professional relationships to get the job for them. Five years in this “training ground” is approximately the right length of time. If the potential successor can earn two or more promotions in a non-family environment, the odds increase that he or she has developed the confidence and the “right stuff” to successfully take over the management of the family business.

    2. Before promoting a successor to CEO, insist that he or she first achieve measurable success in purchasing, sales, operations, and financial planning.

    Until an owner actually o

    The Challenge Of Getting A Job
    The majority of people in the world rely on a job, but each year seems to get more difficult to get a well paying job. The Global economy should have helped to solved the problem, however it's getting more difficult. Companies downsize thousands of employees every year and machines are replacing employees.The Global economy has increase the competition big foreign companies come to the country and crash small businesses and a lot of people loss their jobs. And is not going to get better anytime soon, competition is going to be harder, small businesses will struggle and getting a job wil
    sed on the most successful management transitions I have observed.

    1. Don’t allow offspring to join the family business as full-time employees until they have achieved measurable success in another business.

    Take it from me -- a son-of-the-boss myself -- no matter how hard your kids try, and no matter how effective they are, to the other employees they will always be the owner’s kids. It’s an old saying, but extremely applicable here, that “It’s difficult to be a prophet in your own land.” The same concept holds true for taking over the family business.

    The employees who were coworkers last week (the same ones who “taught you everything you know”) are suddenly subordinates. In one fell swoop, the “kid” makes the leap from part-time summer worker to full-time executive. Ask anyone who has ever done it and they’ll tell you that it’s not an easy transition.

    Before joining the family business, insist that each potential successor get a job in a highly profitable, well-managed business (with a similar product mix and similar customer mix of your own business) in another city. Most importantly, resist the temptation to use your professional relationships to get the job for them. Five years in this “training ground” is approximately the right length of time. If the potential successor can earn two or more promotions in a non-family environment, the odds increase that he or she has developed the confidence and the “right stuff” to successfully take over the management of the family business.

    2. Before promoting a successor to CEO, insist that he or she first achieve measurable success in purchasing, sales, operations, and financial planning.

    Until an owner actually o

    Worksheets to Determine Your Brand
    Brand Worksheet #1 Circle the best description of your company for each line:1. Large company Small or specialized company2. Formal Casual3. Well Established New4. Fun Subdued5. Innovative Traditional6. Economical Expensive7. Classic Contemporary Brand Worksheet #2 Assessing where your brand is today: Determine all the places your brand touches your customer. Make an exhaustive list. Determine all the places your brand touches your internal customer (you and yo

    The employees who were coworkers last week (the same ones who “taught you everything you know”) are suddenly subordinates. In one fell swoop, the “kid” makes the leap from part-time summer worker to full-time executive. Ask anyone who has ever done it and they’ll tell you that it’s not an easy transition.

    Before joining the family business, insist that each potential successor get a job in a highly profitable, well-managed business (with a similar product mix and similar customer mix of your own business) in another city. Most importantly, resist the temptation to use your professional relationships to get the job for them. Five years in this “training ground” is approximately the right length of time. If the potential successor can earn two or more promotions in a non-family environment, the odds increase that he or she has developed the confidence and the “right stuff” to successfully take over the management of the family business.

    2. Before promoting a successor to CEO, insist that he or she first achieve measurable success in purchasing, sales, operations, and financial planning.

    Until an owner actually o

    Use Exit Interviews To Dramatically Reduce Staff Turnover
    What is the first thing you would do if you started losing your key customers to your competitors?Well the simplest way to find out why they are leaving and stop the loss of business is to obviously ask them. To find out what made them leave you and what attracted them to another supplier.In the same way, you should make ‘exit interviews’ with employees who leave your business a standard part of your procedures.Usually conducted in their last few days, an exit interview is a conversation between you and the person who is le
    on to use your professional relationships to get the job for them. Five years in this “training ground” is approximately the right length of time. If the potential successor can earn two or more promotions in a non-family environment, the odds increase that he or she has developed the confidence and the “right stuff” to successfully take over the management of the family business.

    2. Before promoting a successor to CEO, insist that he or she first achieve measurable success in purchasing, sales, operations, and financial planning.

    Until an owner actually observes potential successors performing key job functions, it’s difficult to determine where their talents lie. Depending on the size of the business, even the president may be required to personally perform one or more key jobs in the company. On the other hand, general managers of larger companies usually have the luxury of concentrating almost exclusively on top management tasks.

    3. Recognize that while ownership is inherited, management skill may not be.

    When you select a successor, make sure your business goals are clear -- to perpetuate the family business. Just because your children are your flesh and blood doesn’t mean that they possess the natural talent or inclination to manage the family business. It’s no disgrace for potential successors to come to the realization that they would be happier teaching school, coaching football or playing music for a living.

    Everyone loses should the owner use guilt to entice family members to make a career choice that they will forever regret.

    4. Don’t allow your ego to kill the golden goose.

    If a family member is currently unavailable to assume the top job, be realistic enough to hire a professional manager to run the business in the interim. This choice will allow the business to perpetuate while a family member develops.

    In this situation, it is also wise to make the development of family members in training as part of the professional manager’s job description and accountability. You want to make sure that the professional manager you hire understands his or her role from the outset.

    5. Set a retirement date.

    If the owner doesn’t possess the personal discipline to set a retirement date, succession rarely occurs in an orderly manner. Don’t be guilty of hanging on so long that your successor loses the fire in his belly and never has an opportunity to implement changes in the organization.

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