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Casual Articles - Passion for Profits
This Thing Called Quality- Getting It Right the First Time e quite good at the things that they’re the most passionate about.The late Phil Crosby of the Zero Defects fame tells of how as quality manager he once spent time explaining to his boss in sophisticated statistical terms how the defects they found in the shipments to a customer (which had resulted in complaints by the customer, and the need for field repairs) were inevitable and indeed much lower than their competitors could manage. As the story goes, the boss had patiently listened to his excuses and explanations and when he had finished replied, "Philip, somewhere in this world there is a quality manager who can get me p If managers are passionate about profitability, I’ve noticed that they almost always generate a top-notch bottom line. If salespeople are passionate about new business, they bring a lot of new accounts. Or if they are passionate about producin Where Do You Begin? Begin With the End in Mind! Business owners and managers are busier than ever. As their businesses grow and become more complex, they find that they don’t have the time to be all things to all people. In the early stages of a business, the owner or manager waits on customers, does the buying, collects past due accounts, supervises just about everyone on staff and may even stay late to stuff the monthly statements.I know that many of you want to make things better at your site—make things safer, have your chronically ill patients become much healthier, get home on time from the office consistently, and much more. So, where do you begin?!! I like the answer given by Stephen Covey in “The 7 Habits of Highly Effective People (if you haven’t read it yet, I highly recommend it). He says to Begin with the End in Mind. What can this mean? He states that all things are created twice—first mentally and then physically. So, the first step is to have a vision o At each stage of business growth, managers must muster the discipline to delegate more and personally perform fewer and fewer job functions to give them time to think and plan. This is not easy. After all, the business is their baby. They oftentimes gave birth to it and have nurtured it to this point, so trusting someone else to assume accountability for key jobs can often feel somewhat like separation anxiety. The problem in life is that it’s too short to be good at a lot of different things. How many things can you be really good at? If you’re great at sales, odds are you are not terrific at collecting. If you’re entrepreneurial, odds are that you’re not attentive enough to detail to be really good at administrative tasks. And so on. An observation I have made from performing over a hundred consulting assignments is that most owners, managers and salespeople are quite good at the things that they’re the most passionate about. If managers are passionate about profitability, I’ve noticed that they almost always generate a top-notch bottom line. If salespeople are passionate about new business, they bring a lot of new accounts. Or if they are passionate about producing Franchises - A Proven Business System one on staff and may even stay late to stuff the monthly statements.Franchises offer the first time business owner a proven and successful business opportunity. If you are looking to start your own business for the first time, franchises provide you with the greatest opportunity for success. When you purchase a franchise from the "Franchisor", and become a "Franchisee", you are not only purchasing a business, but a complete business system.Franchises have over a 90% success rate, compared to about a 15% success rate for those indidviduals starting their own businesses from scratch. Franchises have spent years developi At each stage of business growth, managers must muster the discipline to delegate more and personally perform fewer and fewer job functions to give them time to think and plan. This is not easy. After all, the business is their baby. They oftentimes gave birth to it and have nurtured it to this point, so trusting someone else to assume accountability for key jobs can often feel somewhat like separation anxiety. The problem in life is that it’s too short to be good at a lot of different things. How many things can you be really good at? If you’re great at sales, odds are you are not terrific at collecting. If you’re entrepreneurial, odds are that you’re not attentive enough to detail to be really good at administrative tasks. And so on. An observation I have made from performing over a hundred consulting assignments is that most owners, managers and salespeople are quite good at the things that they’re the most passionate about. If managers are passionate about profitability, I’ve noticed that they almost always generate a top-notch bottom line. If salespeople are passionate about new business, they bring a lot of new accounts. Or if they are passionate about producin Customer Care Strategy imes gave birth to it and have nurtured it to this point, so trusting someone else to assume accountability for key jobs can often feel somewhat like separation anxiety.Monitoring and evaluation - Customer care is ongoing and needs to be monitored carefully. It is important for all staff to see it is continually being monitored. It can let you know if you need to develop training further. It can help you identify the strengths and weaknesses in your organisation. Also it gives you a basis for checking that objectives are met, like reducing complaints and ultimately raising your organisations revenue.Organisational Policy - setting out your Mission Statement pointing out your reason for existence. In your missi The problem in life is that it’s too short to be good at a lot of different things. How many things can you be really good at? If you’re great at sales, odds are you are not terrific at collecting. If you’re entrepreneurial, odds are that you’re not attentive enough to detail to be really good at administrative tasks. And so on. An observation I have made from performing over a hundred consulting assignments is that most owners, managers and salespeople are quite good at the things that they’re the most passionate about. If managers are passionate about profitability, I’ve noticed that they almost always generate a top-notch bottom line. If salespeople are passionate about new business, they bring a lot of new accounts. Or if they are passionate about producin In a Perfect World Everyone would be Employed sales, odds are you are not terrific at collecting. If you’re entrepreneurial, odds are that you’re not attentive enough to detail to be really good at administrative tasks. And so on.In the United States of America the unemployment rate is down around 4.7% and by historical records that is one of the lowest unemployment rates ever in the history of our nation. Of course even with such low unemployment rates some folks still are complaining. In a perfect world everyone would be employed, but this is not a perfect world and many people are not perfect and don't want to work.In fact many people would rather sit home and do nothing and work just enough to get by or not work at all if that is possible. Indeed some people collect che An observation I have made from performing over a hundred consulting assignments is that most owners, managers and salespeople are quite good at the things that they’re the most passionate about. If managers are passionate about profitability, I’ve noticed that they almost always generate a top-notch bottom line. If salespeople are passionate about new business, they bring a lot of new accounts. Or if they are passionate about producin Non-Profits are Inefficient and Most Entrepreneurs Refuse to Work that Way e quite good at the things that they’re the most passionate about.Many entrepreneurs refuse to run their businesses or endeavors as a non-profit. Some say that non-profits are generally inefficient, bureaucratic and often ignored. Indeed this is the case much of the time and thus refusing to participate in them may make some sense to an entrepreneurial mind.So when a business type states; Non-Profits are inefficient and they refuse to work that way, well generally they mean it. "Refuse" is an interesting word isn't it? Bill Gates is now non-profit; is he being ignored? No one cares what you think until you do someth If managers are passionate about profitability, I’ve noticed that they almost always generate a top-notch bottom line. If salespeople are passionate about new business, they bring a lot of new accounts. Or if they are passionate about producing above average gross margins, they find a way to effectively deal with pricing issues. When executives and salespeople are passionate about golf, skiing, tennis, travel, community or church-related activities, then they tend to excel in those areas, and sometimes to the detriment of their accountabilities on the job. If you are serious about excelling at something — at anything -- the main question you need to ask yourself is: “Where does my passion lie?” I have one client whom I especially admire. He is extremely passionate about two things: his business and his family. He spends the great majority of his waking hours dedicated to these two passions. Like many owners and general managers, he often puts in ten-to-twelve-hour days. But he rarely misses any of his kid’s activities. Whenever possible, he manages his business appointments around his family and their needs. On several occasions, I’ve heard him make appointments around hockey games, school plays, Little League baseball games, etc. But when it comes to business, he is incredibly passionate about earning a satisfactory return on his investment. To show you just how profitable he has been, over the past five years he has funded the assets required to support a substantial sale
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