Tags |
|
|
Links |
|
|
Casual Articles - Instantly Uncover Your Corporate Culture
STOP and picture what it would be like to have TOTAL Financial Freedom, or to be Rich or Wealthy and have FULL CONTROL over your life. Certainly financial freedom is something we are all striving for... right!?! I mean who wants to work for the rest of your life and have nothing to show for it?...or... Who is happy living paycheck-to-paycheck and having someone else control how much money you can make?...or... Who likes being told what time you have to wake up every morning, what you must do everyday, and what time you can go home in the evening?...or... Who enjoys earning just enough to pay off your bills, but never having enough left over to build savings or even
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine rest
Many companies think that Customer Service is simple and indeed it could be argued that good service is simple from the customer's perspective. But a proper customer service strategy is hardly simple. You must take stock of your entire organization and find out all the points where your company interacts with your customers. Where you interact with your vendors and how you can improve all this interaction.Making it easier for customers to do business with you is a key, but so is making it pleasurable. This is why often business are advised to get smart about their customer service and hire a professional. Someone who can literally come in and audit all your customer contact points and see
If you ask 10 people to define “organizational culture,“ you will get 11 different answers!
Fortunately, from my consulting and writing on leadership and organizational change, I created my definition of organizational culture:
“Corporate culture is how every employee knows she or he must act – even if no one is watching.”
Knowing your company’s culture proves crucial for multiple reasons, including:
+ Only organizational changes that fit into your company’s culture will succeed.
Changes not fitting into the culture will fail and not achieve desired results.
+ Hire employees who fit into the corporate culture. That is, “Do not try to fit a square peg into a round hole!”
Fastest Way to Uncover Your Organization’s Culture
From my consulting experience, I devised a super-quick way to uncover an organization’s culture: Discover the story all employees know and tell other employees. In fact, hearing the company’s signature story is a right-of-passage for new employees. Hearing the story implicitly tells a new employee the actions and values the organization expects.
Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine resta
Fluid solidifiers are a common industrial general purpose absorbent. These solutions have ‘encapsulation technology’ that impedes the activity of fluid spills that can be up to more than 100 times its own weight. Fluid solidifiers are sprinkled onto a spill and the granules absorb the fluid rapidly, turning it into an easy-to-scoop granulated gel that can be disposed of properly.There are of course other fluid solidifiers on the market, all which act and react in a similar fashion. Usually a granular substance that can be sprinkled or dumped into a spill, the industrial general purpose absorbents encapsulate the spill immediately and begin to soak it up into its pores. Then one can easily
Knowing your company’s culture proves crucial for multiple reasons, including:
+ Only organizational changes that fit into your company’s culture will succeed.
Changes not fitting into the culture will fail and not achieve desired results.
+ Hire employees who fit into the corporate culture. That is, “Do not try to fit a square peg into a round hole!”
Fastest Way to Uncover Your Organization’s Culture
From my consulting experience, I devised a super-quick way to uncover an organization’s culture: Discover the story all employees know and tell other employees. In fact, hearing the company’s signature story is a right-of-passage for new employees. Hearing the story implicitly tells a new employee the actions and values the organization expects.
Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine rest
Over the last few days we’ve learned that you can’t just go out and work hard to get rich. You need to work smart too. You do this by putting effort into projects that will earn you passive-leveraged income.The downside is that this kind of money is tricky to make because you’ll put in a lot of work up front before you ever make a dime. Hopefully, you’ve been thinking “What can I do today to start building passive income so I can get rich?”As I alluded to, there are a lot of good opportunities out there. I’m going to list a few to hopefully get your mind thinking:Internet Businesses – This is single best place where you can start building a passive income stream. You can
Fastest Way to Uncover Your Organization’s Culture
From my consulting experience, I devised a super-quick way to uncover an organization’s culture: Discover the story all employees know and tell other employees. In fact, hearing the company’s signature story is a right-of-passage for new employees. Hearing the story implicitly tells a new employee the actions and values the organization expects.
Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine rest
Advantages (Objectives of Trial Balance)1. It ensures that the transactions recorded in the books of accounts have identical debit and credit amount.2. Balance of each ledger account has been computed correctly.3. Balance of each and every ledger account has been transferred accurately and on the correct side of the sheet on which trial balance has been prepared.4. The debit and the credit columns of trial balance have been added up correctly.5. Preparation of final accounts is not possible without preparing trial balance first.6. Agreed trial balance is a prima facie evidence of the arithmetical accuracy of the accounting books maintaine
Here are two examples taken from my book entitled, Absolutely Fabulous Organizational Change™: Strategies for Success from America’s Best-Run Companies.
1st Story: Ritz-Carlton-Hotel Company
Leonardo Inghilleri, senior vice president of The Ritz-Carlton-Hotel Company, told me this story often is repeated among his company’s employees.
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine rest
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.MeetingsIn most organizations it’s easy to deliver additional value around meetings, because statistically, most companies run meetings poorly. Capture important notes during your meetings and then deliver your neatly typed notes consistently with your client’s format. Not only will it allow you to capture the main ideas and benefit of important discussions, but it will almost always be appreciated by your client’s team members. Send this as soon after the meeting as possible.Proactively help to defin
“Ladies & Gentlemen Serving Ladies & Gentlemen”
When he was 14 years old, Horst Schulze -- currently president of The Ritz-Carlton Hotel Company -- worked in as an apprentice waiter in a very fine restaurant in his native Germany. Initially, he saw himself as a “servant.”
Then, he realized the fine restaurant was staffed by highly skilled professionals. For example, he looked in awe as he repeatedly saw the ma?tre d' chat with and entertain the diners. In fact, the ma?tre d' spoke many languages. So, he spoke German to the German diners, French to the French guests, and English to the English customers. He also expertly helped diners with their food and wine choices.
From this experience, it dawned on Horst Schulze that a luxury establishment is composed of ladies and gentlemen serving ladies and gentlemen. He instilled this insight into The Ritz-Carlton Hotel Company where he now is president.
Ritz-Carlton’s Culture
Company president Horst Schulze’s experience gives rise to The Ritz-Carlton Hotel Company’s customer care motto which precisely expresses its corporate culture: “We Are Ladies and Gentlemen Serving Ladies and Gentlemen.” Note: The company’s culture perfectly dovetails with Ritz-Carlton’s big, exciting, compelling vision: “Our key goal is to be the premier worldwide provider of luxury travel and hospitality products and services.”
2nd Story: Intuit
Brooks Fisher, vice president and general manager of Intuit’s consumer internet business, told me Intuit’s signature story is the following:
“Follow Me Home”
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/23968/casualarticles-Instantly-Uncover-Your-Corporate-Culture.html">Instantly Uncover Your Corporate Culture</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/23968/casualarticles-Instantly-Uncover-Your-Corporate-Culture.html]Instantly Uncover Your Corporate Culture[/url]
Related Articles:
Customer Service for Customer Service Consultants
Work At Home Moms - Their Numbers Grow
Bookmark it:
|