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Casual Articles - Quality Improvement is Free
Service Innovation
This is not for those people who think that Innovation is about boffins in laboratories or selling technology from academic institutions into industry. As the UK becomes even more dependent on service industries a new type of innovation is emerging. Beware traditional gurus and business consultants, as there is competition out there.I had the good fortune to b
er, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorThis is not for those people who think that Innovation is about boffins in laboratories or selling technology from academic institutions into industry. As the UK becomes even more dependent on service industries a new type of innovation is emerging. Beware traditional gurus and business consultants, as there is competition out there.I had the good fortune to b
Concierge Service: Give a Little, Get a Great Return
Kathy has a problem. She has a huge project proposal due on Wednesday. However, her daughter, Tina, has dance practice this afternoon, Fido has to stay on his feeding schedule, and she has to have her suit dry cleaned in time for a presentation on Thursday. Her car is due for an oil change, and the grocery shopping has not been done for the week.Kathy’s situat
The point of a quality improvement program should not only be to improve a
product or the delivery of healthcare but it should also be to save time and money by reducing or eliminating waste or errors. For example, a doctor or nurse practitioner writes a prescription. We wouldn’t deliver some of the best quality pills along with a few randomly chosen pills and we wouldn’t completely incorrectly fill the prescription. To do either could create serious consequences. Rather, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorrKathy has a problem. She has a huge project proposal due on Wednesday. However, her daughter, Tina, has dance practice this afternoon, Fido has to stay on his feeding schedule, and she has to have her suit dry cleaned in time for a presentation on Thursday. Her car is due for an oil change, and the grocery shopping has not been done for the week.Kathy’s situat
Touchless Technology Helps Keep Your Restrooms Clean and Healthy
Are you tired of cleaning grimy fingerprints off restroom faucets and soap dispensers? Indeed. One of the major sources of customer complaints is restroom cleanliness. The reasons for this go beyond the abilities of your cleaning staff. The more traffic a building gets the harder it is to keep high cleaning standards, especially if you are cleaning the building onl
it should also be to save time and money by reducing or eliminating waste or errors. For example, a doctor or nurse practitioner writes a prescription. We wouldn’t deliver some of the best quality pills along with a few randomly chosen pills and we wouldn’t completely incorrectly fill the prescription. To do either could create serious consequences. Rather, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorAre you tired of cleaning grimy fingerprints off restroom faucets and soap dispensers? Indeed. One of the major sources of customer complaints is restroom cleanliness. The reasons for this go beyond the abilities of your cleaning staff. The more traffic a building gets the harder it is to keep high cleaning standards, especially if you are cleaning the building onl
Executives and Elevators: Perfecting That Pitch
If you’re an executive, you probably already know the value of a powerful ‘elevator pitch’; that thirty second dazzling display of verbal brilliance designed to deftly sum up your position, your product, your qualifications or your company. You also know just how tough it is to master the art of explaining your “unique selling proposition” in the time it takes an e
actitioner writes a prescription. We wouldn’t deliver some of the best quality pills along with a few randomly chosen pills and we wouldn’t completely incorrectly fill the prescription. To do either could create serious consequences. Rather, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorIf you’re an executive, you probably already know the value of a powerful ‘elevator pitch’; that thirty second dazzling display of verbal brilliance designed to deftly sum up your position, your product, your qualifications or your company. You also know just how tough it is to master the art of explaining your “unique selling proposition” in the time it takes an e
Believe In Miracles? Then See The Google Adwords Miracle
Marketing, brand awareness and advertising has long been the domain of the multinational companies. Everybody reading this article is familiar with brand names such as Coca-Cola or Microsoft, and this is no accident. Advertising gurus allocate millions to familiarise us with their products.But then Google came along. Another household name and another multi
ills and we wouldn’t completely incorrectly fill the prescription. To do either could create serious consequences. Rather, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorMarketing, brand awareness and advertising has long been the domain of the multinational companies. Everybody reading this article is familiar with brand names such as Coca-Cola or Microsoft, and this is no accident. Advertising gurus allocate millions to familiarise us with their products.But then Google came along. Another household name and another multi
Incorporate
A natural person is one who is born in a land and enjoys the civil rights of the society where he or she is living. Before the industrial revolution, man depended on farms and crafts for a living. The advent of the industrial revolution and the discovery of new lands opened up opportunities for new ways of living. One struggled hard, ventured to form new businesses,
er, we want to only deliver the best quality. But there is another side to not achieving the best quality. If we incorrectly fill the prescription, even if there is no patient harm, there
is waste. Once the error is found, the prescription must be refilled and paperwork redone. Wasted time and money for the healthcare provider!A natural person is one who is born in a land and enjoys the civil rights of the society where he or she is living. Before the industrial revolution, man depended on farms and crafts for a living. The advent of the industrial revolution and the discovery of new lands opened up opportunities for new ways of living. One struggled hard, ventured to form new businesses,
Quality projects build processes that prevent errors and waste. In fact, the main goal of lean healthcare is to eliminate waste in a structured approach. The Japanese use the term kaisen event. They use this idea to eliminate waste in any environment,
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