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    The Moment of Truth
    Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations. Customers who experience a Moment of M
    ou have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OP

    What Makes An Entreprenuer Tick?
    It is only natural when you start a business, you are doing something different than most people. They will not only look at you because you stick out like a sore thumb, but human nature will cause people to naturally ridicule what you are doing. They will tell you all types of things like: "You're not business material" "You can't make a living working for yourself" "You'll fail because nobody can ever make any money that way."Entreprenuership is not just about having a lot of
    The Structure Problem

    Structure is an issue that most self-employed service providers struggle with. ADD coaches, in particular, often suffer from self-imposed pressure to always "be there" for the client. ADDers frequently need accountability and follow-ups, and many coaches fall into the trap of thinking that in order to be a good coach, they have to be available all the time.

    This is simply not true. The first rule of being a 'good' coach is to be a 'good' person!

    In order to be a 'good' coach, you must feel good about yourself and your life. You must be a happy, fulfilled person who has a surplus of positive energy. You cannot serve your clients well if you are overwhelmed and over-scheduled. You have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OP

    The Death of the Loyal Customer
    One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to turn “first time” buyers into repeat customers. This is not a new concept. We’ve all heard the term “the customer is always right”. And then there is the movie we watch every Christmas where Macy tries to out “customer satisfaction” Gimbel. I prefer to take that concept one step further with
    o always "be there" for the client. ADDers frequently need accountability and follow-ups, and many coaches fall into the trap of thinking that in order to be a good coach, they have to be available all the time.

    This is simply not true. The first rule of being a 'good' coach is to be a 'good' person!

    In order to be a 'good' coach, you must feel good about yourself and your life. You must be a happy, fulfilled person who has a surplus of positive energy. You cannot serve your clients well if you are overwhelmed and over-scheduled. You have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OP

    Making Money On The Web By Selling Cars Online
    Making money on the web by selling cars online is not just a pipe dream. There are people making good money by selling cars online.At first glance some may think that this is difficult or requires special skills. In fact it is possible to learn selling cars online techniques in a short time. Then it's a matter of applying what you have learned to the real world.Many people are surprised that selling cars online is a big business on the Internet. After all who would buy a c
    o be available all the time.

    This is simply not true. The first rule of being a 'good' coach is to be a 'good' person!

    In order to be a 'good' coach, you must feel good about yourself and your life. You must be a happy, fulfilled person who has a surplus of positive energy. You cannot serve your clients well if you are overwhelmed and over-scheduled. You have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OP

    Make Your Bank A Welcome And Willing Partner In Your Business
    Many business owners do not consider their banks as welcome and willing partners in their business. Yet it is an important relationship that will often affect your ability to grow and to survive periods of financial stress. You want to treat your bank like your best customer, not your worst supplier.Working with an unwilling and unwelcome partner is obviously not a very constructive relationship. A more effective partnership with your bank can be built on some of the following
    ut yourself and your life. You must be a happy, fulfilled person who has a surplus of positive energy. You cannot serve your clients well if you are overwhelmed and over-scheduled. You have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OP

    How Executives Betray the Honor Code - Nu Leadership Series
    “ Choosing one's leaders is an affirmation that the person making the choice has inherent worth.” Linda ChavezAs I glanced at the news, I was reminded of the ugliness of humanity. Do we really need another ethical scandal in America? Bernie Ebbers, WorldComm founder, started a 25-year sentence for an $11 billion account fraud. Likewise, HP had its own embarrassing moment with scandals. Recently, HP decided to keep Board Chairman Dunn after the chairman was discov
    ou have to have a life outside of work. And in order to do this, you must have boundaries in the business.

    Business boundaries come in the form of schedules. The business is OPEN certain days of the week, and CLOSED other days of the week. On those OPEN days, the business has certain operating hours.

    No matter how great a coach you are, no matter how many people you are helping, and no matter how much good you are doing in the world, you cannot forget that your ADD coaching practice is a business, and businesses need boundaries.

    If you forget this fact, you will struggle both emotionally and financially.

    What To Do

    First, decide what your working days are. What days of the week will your business be OPEN? What holidays will you have off? How much vacation time will you allow yourself?

    Then, decide what your working hours will be. Establish your operating hour

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