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Casual Articles - Hiring Mistakes: Find and Fix Them Fast!
6 Must-Have Elements of a Powerful Brochure e the employee.Most brochures that businesses put out today end up doing little to impact the sales of that business. By applying the 6 must-have elements listed below you will transform you brochure from trash can lining into a powerful sales tool.1. A Benefit-Filled Headline. On the cover of most brochures you’ll usually find nothing more than the company name, logo, and maybe a quick slogan like “committed to excellence”. This isn’t horrible, but there is a much better way to enhance your brochure. If you want to turn your brochure into a powerful sales tool you need to grab your prospects attention immediately. You do that through a benefit-loaded headline.A benefit-loaded headline is a headline that clearly and powerfully communicates a desirable be Third, in most jurisdictions you can terminate an employee during their 90-day probationary period with little risk of a wrongful dismissal suit. In most jurisdictions, if you do not terminate an employee during their probationary period, the rules change dramatically on day 91 and they usually change in a way that is NOT good for employers. Therefore, it is critical that you remember to do the 45-day and 85-day reports ON TIME or even a few days early. Write this important task in your day-timer on your new employee’s first day! If more than a small percentage of your new employees prove to be hiring mistakes, then your process is flawed. Why use a flawed process when you know that even one hiring mistake can cost you a fortune? Obviously, the best way to deal with problem employees is to NOT hire them in the first place. Remember, you always have the staff you deserve. If you think you deserve better, find and acquire a powerful recruiting, interviewing, hiring, and training process. It will pay you huge dividends for the rest of your business Q & A How to Find a Great Search Firm Let’s assume you’ve completed your hiring process, your new employee is on the job, and training is underway.Q & AQ: Are people sometimes cautious of ‘headhunters’?A. Yes. However the industry has evolved over the last decade and steadily gained more respect. Now recruiters go to the same lengths that other professionals do to be certified by obtaining a Certified Personnel Consultant (CPC) designation.Q: Is it appropriate to approach a professional recruiter or should the recruiter pursue the job seeker?A: It is very common for both to occur. Our search firm, FGP International (Find Great People) has been building its own proprietary database of candidates and contacts for nearly 22 years. This has been done by active contact on our part as well as by referrals from those who respect our approach. If you contact a firm directly you need Wouldn’t it be wonderful if there were a tool you could use that would let you know for certain whether each new employee was a hiring mistake or a hiring success? Well, there is such a tool and I’m going to share it with you right now. It’s called the Success Predictor Tool and it consists of a checklist that you will review at 45 days and 85 days of employment. The Success Predictor Tool lists 19 of your new employee’s key behaviors and characteristics. You will rate each one as either ‘satisfactory’ or ‘unsatisfactory’. It’s important to be clear about the meaning of ‘satisfactory’ and ‘unsatisfactory’ in this context so let’s take a closer look at how we define these terms. ‘Satisfactory’ means your new employee’s behavior is good, considering the training he or she has received. Satisfactory is simply the passing grade and a pass is a pass. Whether it is a solid pass or a fantastic pass is not terribly important when using the Success Predictor Tool. This is no time for rose-colored glasses—call each category of behavior exactly like you see it. Do NOT rationalize poor performance out of misguided kindness or because some of the other categories are exceptionally strong. If you find yourself agonizing about how to rate a category, ask yourself this, “If the performance in this category NEVER improved, would I be happy with it?” If you wouldn’t, rate the category ‘unsatisfactory’. By the way, if others are training or supervising the new employee, ask them to help you with the checklist. Try not to think about each behavior too long. Your first instincts are usually the most accurate when using this tool. Here is the list of behaviors that you will rate as either satisfactory or unsatisfactory, given the training and job experiences of the new employee to date: 1. Number of times late. 2. Number of times absent. 3. Quality of work. 4. Quantity of work. 5. Response to training and ability to learn. 6. Overall level of knowledge and skill. 7. Respects authority. 8. Follows safety procedures. 9. Follows company rules, regulations, processes and procedures. 10. Cooperates with and is generally liked by coworkers. 11. Achieves (internal or external) customer service standards. 12. Exhibits a positive mental attitude. 13. Exhibits internal motivation and initiative. 14. Exhibits persistence in the face of challenges or problems. 15. Likes the work—is a good fit. 16. Exhibits integrity. 17. Achieves acceptable standards of organization, neatness, and cleanliness. 18. (Optional for supervisory, management, or leadership positions) Exhibits an acceptable level of management/leadership knowledge and skill. 19. Makes me look forward to having this person on my team long term. (Really trust your instincts on this one!) Now let’s assume you’ve completed the checklist. How do you interpret the results and what should you do with them? First, accept the fact that a good employee will be satisfactory in EVERY category. Normally the ratings would NOT be discussed with an employee. This tool is for the use of management. If one or more of the checklist behaviors is clearly ‘unsatisfactory’ at the 45-day or 85-day mark, you should terminate the employee—he or she was NOT a good hire. If you think that is too harsh, review the behaviors and select those you believe truly can be unsatisfactory in a good employee. When my clients do this exercise they almost always say, “I see. If I truly want a great team, there are no behaviors on the list that I would be willing to tolerate as unsatisfactory over the longer term.” The quicker you part company with a problem employee—the sooner you correct a hiring mistake—the better it will be for you, your team, your customers, and your business. Why must the report be done at 45 days and AGAIN at 85 days? First, you want to review your hiring decision at least twice because hiring decisions are so important. Second, sometimes it is difficult to get a clear enough picture in just 45 days. However, if you are clear that a hiring mistake was made at 45 days or even before that, by all means, terminate the employee. Third, in most jurisdictions you can terminate an employee during their 90-day probationary period with little risk of a wrongful dismissal suit. In most jurisdictions, if you do not terminate an employee during their probationary period, the rules change dramatically on day 91 and they usually change in a way that is NOT good for employers. Therefore, it is critical that you remember to do the 45-day and 85-day reports ON TIME or even a few days early. Write this important task in your day-timer on your new employee’s first day! If more than a small percentage of your new employees prove to be hiring mistakes, then your process is flawed. Why use a flawed process when you know that even one hiring mistake can cost you a fortune? Obviously, the best way to deal with problem employees is to NOT hire them in the first place. Remember, you always have the staff you deserve. If you think you deserve better, find and acquire a powerful recruiting, interviewing, hiring, and training process. It will pay you huge dividends for the rest of your business Job Search Got You Twisting in the Wind? A customer recently emailed us about his job search success.“After landing a job in just 2 weeks, I realize now that finding a job is really a very simple process. You just have to realize that someone is out there with a job, waiting for you to come along. All I had to do was to get the two of us together.”Knowing there’s a job out there just waiting for you sounds great. Unless you’re TWISTNG IN THE WIND because you can’t get hooked up with the right position.Maybe you’ve been fired and you’re getting desperate. Maybe you’re jammed up in your current job with no moves left. Or you’ve faithfully followed a lot of traditional job search advice and nothing works.There are few of us who don’t worry about our job. And with good This is no time for rose-colored glasses—call each category of behavior exactly like you see it. Do NOT rationalize poor performance out of misguided kindness or because some of the other categories are exceptionally strong. If you find yourself agonizing about how to rate a category, ask yourself this, “If the performance in this category NEVER improved, would I be happy with it?” If you wouldn’t, rate the category ‘unsatisfactory’. By the way, if others are training or supervising the new employee, ask them to help you with the checklist. Try not to think about each behavior too long. Your first instincts are usually the most accurate when using this tool. Here is the list of behaviors that you will rate as either satisfactory or unsatisfactory, given the training and job experiences of the new employee to date: 1. Number of times late. 2. Number of times absent. 3. Quality of work. 4. Quantity of work. 5. Response to training and ability to learn. 6. Overall level of knowledge and skill. 7. Respects authority. 8. Follows safety procedures. 9. Follows company rules, regulations, processes and procedures. 10. Cooperates with and is generally liked by coworkers. 11. Achieves (internal or external) customer service standards. 12. Exhibits a positive mental attitude. 13. Exhibits internal motivation and initiative. 14. Exhibits persistence in the face of challenges or problems. 15. Likes the work—is a good fit. 16. Exhibits integrity. 17. Achieves acceptable standards of organization, neatness, and cleanliness. 18. (Optional for supervisory, management, or leadership positions) Exhibits an acceptable level of management/leadership knowledge and skill. 19. Makes me look forward to having this person on my team long term. (Really trust your instincts on this one!) Now let’s assume you’ve completed the checklist. How do you interpret the results and what should you do with them? First, accept the fact that a good employee will be satisfactory in EVERY category. Normally the ratings would NOT be discussed with an employee. This tool is for the use of management. If one or more of the checklist behaviors is clearly ‘unsatisfactory’ at the 45-day or 85-day mark, you should terminate the employee—he or she was NOT a good hire. If you think that is too harsh, review the behaviors and select those you believe truly can be unsatisfactory in a good employee. When my clients do this exercise they almost always say, “I see. If I truly want a great team, there are no behaviors on the list that I would be willing to tolerate as unsatisfactory over the longer term.” The quicker you part company with a problem employee—the sooner you correct a hiring mistake—the better it will be for you, your team, your customers, and your business. Why must the report be done at 45 days and AGAIN at 85 days? First, you want to review your hiring decision at least twice because hiring decisions are so important. Second, sometimes it is difficult to get a clear enough picture in just 45 days. However, if you are clear that a hiring mistake was made at 45 days or even before that, by all means, terminate the employee. Third, in most jurisdictions you can terminate an employee during their 90-day probationary period with little risk of a wrongful dismissal suit. In most jurisdictions, if you do not terminate an employee during their probationary period, the rules change dramatically on day 91 and they usually change in a way that is NOT good for employers. Therefore, it is critical that you remember to do the 45-day and 85-day reports ON TIME or even a few days early. Write this important task in your day-timer on your new employee’s first day! If more than a small percentage of your new employees prove to be hiring mistakes, then your process is flawed. Why use a flawed process when you know that even one hiring mistake can cost you a fortune? Obviously, the best way to deal with problem employees is to NOT hire them in the first place. Remember, you always have the staff you deserve. If you think you deserve better, find and acquire a powerful recruiting, interviewing, hiring, and training process. It will pay you huge dividends for the rest of your business Managing by Fact - Values and Concepts of the Malcolm Baldrige Criteria Part 8 Follows safety procedures.In this issue, I will share my experience acquired from the conglomerate and its operating companies. For the purpose of this article, I will articulate the Managing by Fact which is one of the Eleven Values and Concepts in Malcolm Baldrige Criteria. As before, I will use case studies to show how some of the companies implement them.To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:- Visionary Leadership Customer-Driven Excellence Organizational and Personal Learning Valuing Employees and Partners Agility Focus on the Future Managing for Innovation Management by Fact Public Responsibility and Citizenship Focus on Results and Creating Value < 9. Follows company rules, regulations, processes and procedures. 10. Cooperates with and is generally liked by coworkers. 11. Achieves (internal or external) customer service standards. 12. Exhibits a positive mental attitude. 13. Exhibits internal motivation and initiative. 14. Exhibits persistence in the face of challenges or problems. 15. Likes the work—is a good fit. 16. Exhibits integrity. 17. Achieves acceptable standards of organization, neatness, and cleanliness. 18. (Optional for supervisory, management, or leadership positions) Exhibits an acceptable level of management/leadership knowledge and skill. 19. Makes me look forward to having this person on my team long term. (Really trust your instincts on this one!) Now let’s assume you’ve completed the checklist. How do you interpret the results and what should you do with them? First, accept the fact that a good employee will be satisfactory in EVERY category. Normally the ratings would NOT be discussed with an employee. This tool is for the use of management. If one or more of the checklist behaviors is clearly ‘unsatisfactory’ at the 45-day or 85-day mark, you should terminate the employee—he or she was NOT a good hire. If you think that is too harsh, review the behaviors and select those you believe truly can be unsatisfactory in a good employee. When my clients do this exercise they almost always say, “I see. If I truly want a great team, there are no behaviors on the list that I would be willing to tolerate as unsatisfactory over the longer term.” The quicker you part company with a problem employee—the sooner you correct a hiring mistake—the better it will be for you, your team, your customers, and your business. Why must the report be done at 45 days and AGAIN at 85 days? First, you want to review your hiring decision at least twice because hiring decisions are so important. Second, sometimes it is difficult to get a clear enough picture in just 45 days. However, if you are clear that a hiring mistake was made at 45 days or even before that, by all means, terminate the employee. Third, in most jurisdictions you can terminate an employee during their 90-day probationary period with little risk of a wrongful dismissal suit. In most jurisdictions, if you do not terminate an employee during their probationary period, the rules change dramatically on day 91 and they usually change in a way that is NOT good for employers. Therefore, it is critical that you remember to do the 45-day and 85-day reports ON TIME or even a few days early. Write this important task in your day-timer on your new employee’s first day! If more than a small percentage of your new employees prove to be hiring mistakes, then your process is flawed. Why use a flawed process when you know that even one hiring mistake can cost you a fortune? Obviously, the best way to deal with problem employees is to NOT hire them in the first place. Remember, you always have the staff you deserve. If you think you deserve better, find and acquire a powerful recruiting, interviewing, hiring, and training process. It will pay you huge dividends for the rest of your business Dress to Get Hired yee. This tool is for the use of management.Dressing down, business casual and the like, which are sometimes described as benefits by companies, are not appropriate for job interviews. Many of the “rules” established nearly three decades ago in business literature still apply when it comes to interview attire. Whether what one wears to an interview should matter will not be debated here. Rather, it should be assumed by anyone interviewing for a job, whether a newly minted college graduate or a veteran to working world, proper attire still does matter for first impressions.For men, the interview outfit has changed little over the years. Suit: Traditional navy or gray two or three button. Only button the top for two button suits or only the middle button for three button suits. 100% wool is best If one or more of the checklist behaviors is clearly ‘unsatisfactory’ at the 45-day or 85-day mark, you should terminate the employee—he or she was NOT a good hire. If you think that is too harsh, review the behaviors and select those you believe truly can be unsatisfactory in a good employee. When my clients do this exercise they almost always say, “I see. If I truly want a great team, there are no behaviors on the list that I would be willing to tolerate as unsatisfactory over the longer term.” The quicker you part company with a problem employee—the sooner you correct a hiring mistake—the better it will be for you, your team, your customers, and your business. Why must the report be done at 45 days and AGAIN at 85 days? First, you want to review your hiring decision at least twice because hiring decisions are so important. Second, sometimes it is difficult to get a clear enough picture in just 45 days. However, if you are clear that a hiring mistake was made at 45 days or even before that, by all means, terminate the employee. Third, in most jurisdictions you can terminate an employee during their 90-day probationary period with little risk of a wrongful dismissal suit. In most jurisdictions, if you do not terminate an employee during their probationary period, the rules change dramatically on day 91 and they usually change in a way that is NOT good for employers. Therefore, it is critical that you remember to do the 45-day and 85-day reports ON TIME or even a few days early. Write this important task in your day-timer on your new employee’s first day! If more than a small percentage of your new employees prove to be hiring mistakes, then your process is flawed. Why use a flawed process when you know that even one hiring mistake can cost you a fortune? Obviously, the best way to deal with problem employees is to NOT hire them in the first place. Remember, you always have the staff you deserve. If you think you deserve better, find and acquire a powerful recruiting, interviewing, hiring, and training process. It will pay you huge dividends for the rest of your business Are You Pulling in the Same Direction? e the employee.am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside.When fragmentation on the inside is experienced by customers on the outside, real trouble is brewing for the brand.My student, KP, bought a new notebook computer at his nearby Mega-Mall. He was already brand-loyal – this was his fourth computer in a row from the same company.The notebook came with automatic one-year coverage. KP paid $1,300 extra for an extended three-year warranty.Unfortunately, someone smashed the window of his car and stole the new computer within a few months of purchase.The next day, KP saw the same computer advertised in the newspaper and called the telephone number listed. T Third, in most jurisdictions you can terminate an employee during their 90-day probationary period with little risk of a wrongful dismissal suit. In most jurisdictions, if you do not terminate an employee during their probationary period, the rules change dramatically on day 91 and they usually change in a way that is NOT good for employers. Therefore, it is critical that you remember to do the 45-day and 85-day reports ON TIME or even a few days early. Write this important task in your day-timer on your new employee’s first day! If more than a small percentage of your new employees prove to be hiring mistakes, then your process is flawed. Why use a flawed process when you know that even one hiring mistake can cost you a fortune? Obviously, the best way to deal with problem employees is to NOT hire them in the first place. Remember, you always have the staff you deserve. If you think you deserve better, find and acquire a powerful recruiting, interviewing, hiring, and training process. It will pay you huge dividends for the rest of your business life. Now let’s think about a hiring success—a new employee who rates satisfactory in all the basic behaviors! At the end of the 90-day probationary period, have a celebration for your new team member! How? Well, you could provide a ‘Welcome’ cake at coffee time with a short welcoming speech. A celebration reinforces the fact that team membership has been earned and the company takes their culture, rules, processes, and the progress of its team members very seriously. This is also a great time to have some fun and bind the new person to the team and the company in a special way.
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