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  • Casual Articles - Business Needs Vs. Network Performance: Critical Challenges Facing Network Managers

    7 Things You Should Never Say to a Potential Customer
    Don’t scare away your customers by saying the wrong thingsCustomers expect a certain kind of behaviour from companies and if we want to stay in business, it is our job as service providers or manufacturers to stand up to those expectations. There are certain things that are a total no-no while communicating with a customer. It will be a good idea to remember these things and have them as a ready checklist with you, always1. Never say to a potential customer: We don't accept credit cards. As a business entity you are expected to accept credit card payments. Your inability to accept credit card payment may disappoint your customers and they may move to another supplier. As a business entity you can get your own merchant account to process credit card payments.Bottom line - Accepting and processing credit card payments is a real must for any business and you must have a provision to
    hese challenges, it quickly becomes evident that conventional production network management tools alone are no longer sufficient for today’s networking teams. These tools are great for monitoring the production network and discovering certain types of problems – but they don’t enable network managers to validate new technologies and applications before they’re deployed on the production network. They also force network managers to solve problems that should have been addressed in application design.

    Conventional tools aren’t very helpful for troubleshooting intermittent and/or transient network problems either, since they don’t provide a means of reconstructing and analyzing such intermittent conditions. Nor do they help accelerate production roll-outs, facilitate experimentation with “what-if” scenarios, or support formulation of network contingency plans.

    So what’s an overworked, under-resourced network manager to do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, technologies and problem-solving strategies can be safely and thoroughly evaluated. Because they allow an a

    Name Disputes -- Who Won? Who Lost?
    Companies invest a lot of money in naming their products and services – trying to achieve a distinctive and memorable name that conveys their brand image to the market place. Name disputes arise when someone else uses a name that is “confusingly similar” and seems to “trade off” the established business name. The cases below highlight some name disputes. Test yourself – who do you think won these disputes? Answers are below.(1) Federal Express v. Federal Expresso?Federal Expresso, a coffee shop/espresso machine importer picked the name when considering a location near the Federal building. Federal Express, the overnight shipping service, objected.Who won?(2) Prozac v. Herbrozac?Eli Lilly objected to the name Herbrozac, an herbal product, designed to achieve similar results to Eli Lilly’s antidepressant Prozac.Who won?(3) Spam (by Hormel) v. Spa
    Networking is getting tougher. Networks must deliver a growing range of services, from ERP, CRM and email to VoIP and web services applications, each of which has its own idiosyncrasies and requirements. Each new service introduced onto the network contends for available resources with every other service, impacting the network’s ability to support the business.

    Meanwhile, the network itself is constantly changing. New locations are added – some of which may be in another country or on another continent. Equipment is upgraded and/or re-configured. New management and/or security tools may themselves impact service performance. Decisions about data center consolidation and business re-organization also affect the network in different ways. All of this makes the network a highly dynamic environment where even subtle changes can have a major, unforeseen impact on application performance and availability.

    Yet business users expect this complex environment to be as reliable as electricity – despite the fact that networking budgets are not being increased in proportion to these growing challenges. So network managers can’t simply over-provision network infrastructure to make sure every service has all the bandwidth it needs. Moreover, over provisioning may not even solve the problem and/or ensure the required level of performance.

    That’s why network managers are facing many challenges, including:

    1) Pinpointing potential network performance issues early in the development lifecycle

    Ideally, the impact of the network on a new application or service should be dealt with from the very beginning of the development process – when potential problems are much easier and less expensive to fix. Unfortunately, this is rarely the case. Problems with an application’s “networkability” are typically discovered only after its roll-out into the production environment is initiated. At that point, it’s usually too late to make any significant changes in the application’s design. So the problem gets pushed onto the shoulders of the networking team. That’s why, in ’05, smart network managers will focus on nipping these problems in the bud.

    2) Validating new or modified applications and infrastructure before they are deployed in production

    As the network becomes more complex and more critical to the day-to-day-operation of the business, network performance related risks associated with application and infrastructure change are continuing to rise. In fact, some of the worst business interruptions that companies have historically experienced have not been the result of unexpected equipment failure. They’ve been the unexpected consequence of a planned modification. Networking teams must therefore implement change management best practices in ’05 that prevent them from having to put out fires that they accidentally started themselves.

    3) Improved troubleshooting of intermittent/transient network problems

    One of the most frustrating things for a network manager is dealing with a problem that keeps disappearing before it can be adequately understood and remedied. However, as the business’s tolerance for network interruptions continues to drop, these intermittent problems will become a bigger management issue. So this year, network management teams need to develop more effective methods for capturing transient network conditions and discovering the root causes of these problems.

    4) Accelerated time-to-benefit for new and/or upgraded applications

    When C-level executives decide to make investments in new applications and services, they want to see those investments pay off quickly. That’s why the slow, staged production roll-outs of the past won’t cut it anymore. Instead, networking teams need to be able to quickly deploy new applications across the enterprise. This can only happen if caution and uncertainty about the actual behavior of these applications in the production environment is replaced by confidence and certainty in ’05.

    5) More intelligent planning for and support of business growth

    Network managers constantly have to cope with change. They have to determine how increases in network utilization will affect application performance. They have to decide how to best engineer the network to support business expansion, re-organization or mergers and acquisitions. However, they can only do so if they have an effective means of performing capacity planning tasks and assessing a full range of “what-if” scenarios. Such scenarios are also critical for formulating realistic contingency plans that can ensure business continuity under a variety of possible conditions.

    Looking at these challenges, it quickly becomes evident that conventional production network management tools alone are no longer sufficient for today’s networking teams. These tools are great for monitoring the production network and discovering certain types of problems – but they don’t enable network managers to validate new technologies and applications before they’re deployed on the production network. They also force network managers to solve problems that should have been addressed in application design.

    Conventional tools aren’t very helpful for troubleshooting intermittent and/or transient network problems either, since they don’t provide a means of reconstructing and analyzing such intermittent conditions. Nor do they help accelerate production roll-outs, facilitate experimentation with “what-if” scenarios, or support formulation of network contingency plans.

    So what’s an overworked, under-resourced network manager to do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, technologies and problem-solving strategies can be safely and thoroughly evaluated. Because they allow an a

    Do You Have The Right Focus To Make Your Dream A Business Instead Of A Hobby?
    We'd all love to make a fabulous living doing what we love to do. And often it's really possible.Yet, I was speaking with someone who wanted to make a living as an artist. This isn't any particular person, because I've had this conversation with folks numerous times. And, it's not always about art. Sometimes it's about coaching. Sometimes it's about cooking. Sometimes it's about walking dogs.They spoke to me at length about how much they loved doing art, and how it fed their soul, and how important it was to their well-being. Very inspiring stuff, and it felt great. But, when I asked them, "How do you want to help other people with your artwork?" they couldn't answer me."It's art! It exists for its own sake. It should have value in and of itself."This person was right. Art does exist for its own sake. And it does have value in and of itself. But, there is a difference betw
    frastructure to make sure every service has all the bandwidth it needs. Moreover, over provisioning may not even solve the problem and/or ensure the required level of performance.

    That’s why network managers are facing many challenges, including:

    1) Pinpointing potential network performance issues early in the development lifecycle

    Ideally, the impact of the network on a new application or service should be dealt with from the very beginning of the development process – when potential problems are much easier and less expensive to fix. Unfortunately, this is rarely the case. Problems with an application’s “networkability” are typically discovered only after its roll-out into the production environment is initiated. At that point, it’s usually too late to make any significant changes in the application’s design. So the problem gets pushed onto the shoulders of the networking team. That’s why, in ’05, smart network managers will focus on nipping these problems in the bud.

    2) Validating new or modified applications and infrastructure before they are deployed in production

    As the network becomes more complex and more critical to the day-to-day-operation of the business, network performance related risks associated with application and infrastructure change are continuing to rise. In fact, some of the worst business interruptions that companies have historically experienced have not been the result of unexpected equipment failure. They’ve been the unexpected consequence of a planned modification. Networking teams must therefore implement change management best practices in ’05 that prevent them from having to put out fires that they accidentally started themselves.

    3) Improved troubleshooting of intermittent/transient network problems

    One of the most frustrating things for a network manager is dealing with a problem that keeps disappearing before it can be adequately understood and remedied. However, as the business’s tolerance for network interruptions continues to drop, these intermittent problems will become a bigger management issue. So this year, network management teams need to develop more effective methods for capturing transient network conditions and discovering the root causes of these problems.

    4) Accelerated time-to-benefit for new and/or upgraded applications

    When C-level executives decide to make investments in new applications and services, they want to see those investments pay off quickly. That’s why the slow, staged production roll-outs of the past won’t cut it anymore. Instead, networking teams need to be able to quickly deploy new applications across the enterprise. This can only happen if caution and uncertainty about the actual behavior of these applications in the production environment is replaced by confidence and certainty in ’05.

    5) More intelligent planning for and support of business growth

    Network managers constantly have to cope with change. They have to determine how increases in network utilization will affect application performance. They have to decide how to best engineer the network to support business expansion, re-organization or mergers and acquisitions. However, they can only do so if they have an effective means of performing capacity planning tasks and assessing a full range of “what-if” scenarios. Such scenarios are also critical for formulating realistic contingency plans that can ensure business continuity under a variety of possible conditions.

    Looking at these challenges, it quickly becomes evident that conventional production network management tools alone are no longer sufficient for today’s networking teams. These tools are great for monitoring the production network and discovering certain types of problems – but they don’t enable network managers to validate new technologies and applications before they’re deployed on the production network. They also force network managers to solve problems that should have been addressed in application design.

    Conventional tools aren’t very helpful for troubleshooting intermittent and/or transient network problems either, since they don’t provide a means of reconstructing and analyzing such intermittent conditions. Nor do they help accelerate production roll-outs, facilitate experimentation with “what-if” scenarios, or support formulation of network contingency plans.

    So what’s an overworked, under-resourced network manager to do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, technologies and problem-solving strategies can be safely and thoroughly evaluated. Because they allow an a

    Jobs Seeker Tips: You Need a Plan
    As a jobs seeker, you need to prepare. The first step is to put together a plan. Experts recommend that you expect to spend at least 6 to 9 months on a job search. You'll need to have a solid understanding of what you have to offer an employer, the job market you seek to enter, and strong job hunting skills.Here are the basic steps you'll need to include as you develop your job search plan. Assess your values, interests and skills. It's important to know what you want in a job, the kind of company culture you'll be comfortable in, and what particular job skills you excel in or need to improve.Investigate your particular career options. Once you know more about who you are and what you want in a career, then you'll be ready to learn more about what careers might be a good match for what you're looking for and what you have
    ay-to-day-operation of the business, network performance related risks associated with application and infrastructure change are continuing to rise. In fact, some of the worst business interruptions that companies have historically experienced have not been the result of unexpected equipment failure. They’ve been the unexpected consequence of a planned modification. Networking teams must therefore implement change management best practices in ’05 that prevent them from having to put out fires that they accidentally started themselves.

    3) Improved troubleshooting of intermittent/transient network problems

    One of the most frustrating things for a network manager is dealing with a problem that keeps disappearing before it can be adequately understood and remedied. However, as the business’s tolerance for network interruptions continues to drop, these intermittent problems will become a bigger management issue. So this year, network management teams need to develop more effective methods for capturing transient network conditions and discovering the root causes of these problems.

    4) Accelerated time-to-benefit for new and/or upgraded applications

    When C-level executives decide to make investments in new applications and services, they want to see those investments pay off quickly. That’s why the slow, staged production roll-outs of the past won’t cut it anymore. Instead, networking teams need to be able to quickly deploy new applications across the enterprise. This can only happen if caution and uncertainty about the actual behavior of these applications in the production environment is replaced by confidence and certainty in ’05.

    5) More intelligent planning for and support of business growth

    Network managers constantly have to cope with change. They have to determine how increases in network utilization will affect application performance. They have to decide how to best engineer the network to support business expansion, re-organization or mergers and acquisitions. However, they can only do so if they have an effective means of performing capacity planning tasks and assessing a full range of “what-if” scenarios. Such scenarios are also critical for formulating realistic contingency plans that can ensure business continuity under a variety of possible conditions.

    Looking at these challenges, it quickly becomes evident that conventional production network management tools alone are no longer sufficient for today’s networking teams. These tools are great for monitoring the production network and discovering certain types of problems – but they don’t enable network managers to validate new technologies and applications before they’re deployed on the production network. They also force network managers to solve problems that should have been addressed in application design.

    Conventional tools aren’t very helpful for troubleshooting intermittent and/or transient network problems either, since they don’t provide a means of reconstructing and analyzing such intermittent conditions. Nor do they help accelerate production roll-outs, facilitate experimentation with “what-if” scenarios, or support formulation of network contingency plans.

    So what’s an overworked, under-resourced network manager to do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, technologies and problem-solving strategies can be safely and thoroughly evaluated. Because they allow an a

    How Important are Your Customers?
    Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That investment is their employees. I've said before that your employees can make or break your company, and recently I ran into a very poinient example of that fact.I was on the telephone with UPS trying to track down a shipment that had to be intercepted so that we could get it to a client sooner. I spoke to a woman at UPS about this and she took all the necessary steps to make it happen. After two hours had passed and I had not received a phone call saying where we could meet the driver to get the packages, I called UPS back. This time I spoke to a gentleman who seemed to be new. He insisted on telling me all the reasons that this could not be done. Fortunately I had dealt with this situation before and knew that it could. After a great deal of frustration I end

    When C-level executives decide to make investments in new applications and services, they want to see those investments pay off quickly. That’s why the slow, staged production roll-outs of the past won’t cut it anymore. Instead, networking teams need to be able to quickly deploy new applications across the enterprise. This can only happen if caution and uncertainty about the actual behavior of these applications in the production environment is replaced by confidence and certainty in ’05.

    5) More intelligent planning for and support of business growth

    Network managers constantly have to cope with change. They have to determine how increases in network utilization will affect application performance. They have to decide how to best engineer the network to support business expansion, re-organization or mergers and acquisitions. However, they can only do so if they have an effective means of performing capacity planning tasks and assessing a full range of “what-if” scenarios. Such scenarios are also critical for formulating realistic contingency plans that can ensure business continuity under a variety of possible conditions.

    Looking at these challenges, it quickly becomes evident that conventional production network management tools alone are no longer sufficient for today’s networking teams. These tools are great for monitoring the production network and discovering certain types of problems – but they don’t enable network managers to validate new technologies and applications before they’re deployed on the production network. They also force network managers to solve problems that should have been addressed in application design.

    Conventional tools aren’t very helpful for troubleshooting intermittent and/or transient network problems either, since they don’t provide a means of reconstructing and analyzing such intermittent conditions. Nor do they help accelerate production roll-outs, facilitate experimentation with “what-if” scenarios, or support formulation of network contingency plans.

    So what’s an overworked, under-resourced network manager to do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, technologies and problem-solving strategies can be safely and thoroughly evaluated. Because they allow an a

    Setting Up Your Home Office- Things to Consider
    With the number of telecommuters increasing every year and the amount of workers who bring work home with them at night or on weekends, it's no surprise that more and more folks are setting up an office at home.For some, putting together a home office is as simple as purchasing a laptop and having a free outlet. They can work anywhere. For others, it isn't quite that easy.What you'll need for a home office depends on a number of things: how your office will be used, how often you'll be using the space, specific job requirements, family circumstances, space limitations, and budget. For some, inevitably, other considerations will arise during the planning phase.Perhaps most important is to consider how your office will be used. Someone setting up a home office to pay bills and write letters will have considerably different needs from someone planning to work at home full time.
    hese challenges, it quickly becomes evident that conventional production network management tools alone are no longer sufficient for today’s networking teams. These tools are great for monitoring the production network and discovering certain types of problems – but they don’t enable network managers to validate new technologies and applications before they’re deployed on the production network. They also force network managers to solve problems that should have been addressed in application design.

    Conventional tools aren’t very helpful for troubleshooting intermittent and/or transient network problems either, since they don’t provide a means of reconstructing and analyzing such intermittent conditions. Nor do they help accelerate production roll-outs, facilitate experimentation with “what-if” scenarios, or support formulation of network contingency plans.

    So what’s an overworked, under-resourced network manager to do? The answer is to look at network modeling technologies. These technologies provide an environment in which new applications, technologies and problem-solving strategies can be safely and thoroughly evaluated. Because they allow an application’s network behavior to be fully validated before it’s deployed in the production environment, these technologies also empower network managers to perform more rapid, glitch-free roll-outs. Plus, modeling technologies are uniquely able to provide insight into any number of “what-if” scenarios – so network managers can make plans for growth, corporate re-structuring and/or disaster recovery.

    “Empirical” modeling solutions offer today’s network management teams particularly excellent business value, because of their accuracy and relative ease of implementation. This accuracy and ease is achieved by running the actual applications against a model that uses captured conditions from the production environment. The result is a clear understanding of the user experience well ahead of deployment.

    To learn more, visit www.shunra.com. Shunra empowers enterprise organizations and technology vendors to eliminate the risks associated with rolling out complex, distributed, applications and services. The Shunra Virtual Enterprise (Shunra VE) solution provides accurate, highly granular insight into how networked applications will function, perform and scale for remote end-users. It creates an exact replica of the production network environment, allowing users to safely develop, test and experiment with applications and infrastructure in a lab environment before deployment in production.

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