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Casual Articles - What Working Women Want
One of the Secrets of a Great Customer Experience t size job I can manage while parenting them. You, as my boss, have nothing to do with it.A few weeks ago we conducted our annual “Customer Experience Study Tour” in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience. Companies include Pr?t-a-manger, Virgin Atlantic, Mandarin Oriental Hyde Park, Dell Computers, T-Mobile, Lexus Cars, AOL and Microsoft. As we travelled around these companies on the luxury coach, I pondered what the common traits are of companies who provide a great Customer Experience. Undoubtedly one of these traits is “attention 8) Don't dismiss my non-linear judgment. It's well established that women's and men's brains operate differently. But there's a great tendency in the corporate world to pooh-pooh and belittle the non-linear, intuitive decision-making that so many women are so good at. If I'm getting the right answer most of the time, I deserve to get airtime: even if I don't lay out my argument in your favored Powerpoint-style, data-driven format. 9) Don't freak out when I get emotional. Look, male managers pound their fists on the table and everyone's supposed to deal with it. But let a woman show a little mist in her eyes, and people say "She's emotional," "She's hysterical" and "She's not playing fair." You've got y What is Your Tempo for Time Women have been in the white-collar workforce for a generation, but plenty of things about them still puzzle many a male manager. As an HR leader and working women for a generation myself, I've compiled this Top Ten list of tidbits that the women in your workplace would love for you to know.What is your time tempo? Are you impatient when people who use the express lane have one item over the limit? Do you leave for a destination with just enough time to arrive? Then maybe your time tempo is faster than many people who are in your life. We live in a world with different time zones, but what we don’t realize is that the tempo of time is different around the world. Culture shapes the way we approach time and spend time. Our inner clocks dance to the tempo that we are raised with. According to a study done by Professor Robert Levine with the University of Fresno in California, Japan has one of the f 1) View me as myself, not a stand-in for The Working Woman. Women tell stories, when they get together, about being the token woman in the management meeting, the only woman in the sales meeting, the only woman on the business trip. That's not the bad part - the bad part is being viewed as a specimen, representative, and spokesperson for the entire gender. 2) Don't compliment me by saying that you wish you could compliment me. Ten years ago, it was irritating to have to listen to boorish male co-workers say "Gee, that skirt really shows off your legs." Today, it's almost worse to hear them say "I'd tell you that you look great in that skirt, but I'd get in trouble!" Just can it - the lame disclaimer doesn't help. 3) Don't assume that I don't know what I'm doing. It shouldn't happen, after all these years, but female software engineers still report that their male colleagues say things like "Check her code again, just in case." Because she's a woman. And it shouldn't happen, but when a woman gets promoted, someone is sure to say "Well, they must have needed more women in management." What if she's just, well, qualified? Can we assume that men and women are equally equipped to do their jobs? 4) Don't ask me about my child-bearing plans. If you and I are friends, that's one thing. But if we're not, you have exactly no right to ask me a) whether I plan to have children; b) whether I plan to have another one, once I've had one child; or c) anything else relating to my family planning. Why do some managers assume, that because my three-month absence for maternity leave might have some impact on the business at some point (if I'm still working here, when I have kids, if I even make that choice) that they have a right to know about it? 5) Don't put me in the Girl Ghettos. If I apply for a job in PR, Marketing or HR, that's your cue that I'm interested in one of those jobs. If I don't, please don't jump to the conclusion that I need to work in one of the designated Female departments. If I'm succeeding as a mechanical engineer or the Director of IT, that's because I like the work. Let me succeed or fail in it! 6)Don't get freaked out when two of us arrive. Many a female manager has noticed that as long as she's the only woman in the group, her male co-workers do okay. But when the second women leader shows up, people get nervous....as in, The Women Are Taking Over! That's ridiculous. Men still rule the roost in corporate America, for better or worse, and two (or three, or four) women in leadership does not a coven make. 7) Don't worry about my family - they're fine. Working women report being caught in a vise - when they're going great guns at work, their bosses still give them less challenging assignments or stall their career growth "for the sake of your kids." They're my kids, for Pete's sake! I'm perfectly capable of deciding how many hours at the office, how much travel, and what size job I can manage while parenting them. You, as my boss, have nothing to do with it. 8) Don't dismiss my non-linear judgment. It's well established that women's and men's brains operate differently. But there's a great tendency in the corporate world to pooh-pooh and belittle the non-linear, intuitive decision-making that so many women are so good at. If I'm getting the right answer most of the time, I deserve to get airtime: even if I don't lay out my argument in your favored Powerpoint-style, data-driven format. 9) Don't freak out when I get emotional. Look, male managers pound their fists on the table and everyone's supposed to deal with it. But let a woman show a little mist in her eyes, and people say "She's emotional," "She's hysterical" and "She's not playing fair." You've got yo How To Invest Properly To Keep Your Business Growing say "Gee, that skirt really shows off your legs." Today, it's almost worse to hear them say "I'd tell you that you look great in that skirt, but I'd get in trouble!" Just can it - the lame disclaimer doesn't help.Investing for a business can have varied meanings. You have probably heard the term investing in your future. Investing in your future to businesses may pertain to the amount of investments necessary to keep the business running and headed towards a profit.Often businesses need to invest in products for their company to help insure proper growth of the company. For instance, upgrading computer systems may cost a lot of funds however having access to better computer programs is an investment. Computer programs that are current can allow the company to track spending, manage inventory and process informa 3) Don't assume that I don't know what I'm doing. It shouldn't happen, after all these years, but female software engineers still report that their male colleagues say things like "Check her code again, just in case." Because she's a woman. And it shouldn't happen, but when a woman gets promoted, someone is sure to say "Well, they must have needed more women in management." What if she's just, well, qualified? Can we assume that men and women are equally equipped to do their jobs? 4) Don't ask me about my child-bearing plans. If you and I are friends, that's one thing. But if we're not, you have exactly no right to ask me a) whether I plan to have children; b) whether I plan to have another one, once I've had one child; or c) anything else relating to my family planning. Why do some managers assume, that because my three-month absence for maternity leave might have some impact on the business at some point (if I'm still working here, when I have kids, if I even make that choice) that they have a right to know about it? 5) Don't put me in the Girl Ghettos. If I apply for a job in PR, Marketing or HR, that's your cue that I'm interested in one of those jobs. If I don't, please don't jump to the conclusion that I need to work in one of the designated Female departments. If I'm succeeding as a mechanical engineer or the Director of IT, that's because I like the work. Let me succeed or fail in it! 6)Don't get freaked out when two of us arrive. Many a female manager has noticed that as long as she's the only woman in the group, her male co-workers do okay. But when the second women leader shows up, people get nervous....as in, The Women Are Taking Over! That's ridiculous. Men still rule the roost in corporate America, for better or worse, and two (or three, or four) women in leadership does not a coven make. 7) Don't worry about my family - they're fine. Working women report being caught in a vise - when they're going great guns at work, their bosses still give them less challenging assignments or stall their career growth "for the sake of your kids." They're my kids, for Pete's sake! I'm perfectly capable of deciding how many hours at the office, how much travel, and what size job I can manage while parenting them. You, as my boss, have nothing to do with it. 8) Don't dismiss my non-linear judgment. It's well established that women's and men's brains operate differently. But there's a great tendency in the corporate world to pooh-pooh and belittle the non-linear, intuitive decision-making that so many women are so good at. If I'm getting the right answer most of the time, I deserve to get airtime: even if I don't lay out my argument in your favored Powerpoint-style, data-driven format. 9) Don't freak out when I get emotional. Look, male managers pound their fists on the table and everyone's supposed to deal with it. But let a woman show a little mist in her eyes, and people say "She's emotional," "She's hysterical" and "She's not playing fair." You've got y Tips On Writing a Successful Ad not, you have exactly no right to ask me a) whether I plan to have children; b) whether I plan to have another one, once I've had one child; or c) anything else relating to my family planning. Why do some managers assume, that because my three-month absence for maternity leave might have some impact on the business at some point (if I'm still working here, when I have kids, if I even make that choice) that they have a right to know about it?When knowledge is based on truth it is powerful!When it is critical knowledge, its presence can drive our success, while its absence may contribute to our failure. I will attempt to convey in this report some useful and practical knowledge about how to write awesome ads for the World Wide Web. It is my sincere belief that; if you act upon the suggestions that will be presented here, you may well be taking steps which will give your ad greater pulling power.Web advertising takes many forms; web pages, classified ads, e-mail responses, news group postings, and even your signature file. No matter w 5) Don't put me in the Girl Ghettos. If I apply for a job in PR, Marketing or HR, that's your cue that I'm interested in one of those jobs. If I don't, please don't jump to the conclusion that I need to work in one of the designated Female departments. If I'm succeeding as a mechanical engineer or the Director of IT, that's because I like the work. Let me succeed or fail in it! 6)Don't get freaked out when two of us arrive. Many a female manager has noticed that as long as she's the only woman in the group, her male co-workers do okay. But when the second women leader shows up, people get nervous....as in, The Women Are Taking Over! That's ridiculous. Men still rule the roost in corporate America, for better or worse, and two (or three, or four) women in leadership does not a coven make. 7) Don't worry about my family - they're fine. Working women report being caught in a vise - when they're going great guns at work, their bosses still give them less challenging assignments or stall their career growth "for the sake of your kids." They're my kids, for Pete's sake! I'm perfectly capable of deciding how many hours at the office, how much travel, and what size job I can manage while parenting them. You, as my boss, have nothing to do with it. 8) Don't dismiss my non-linear judgment. It's well established that women's and men's brains operate differently. But there's a great tendency in the corporate world to pooh-pooh and belittle the non-linear, intuitive decision-making that so many women are so good at. If I'm getting the right answer most of the time, I deserve to get airtime: even if I don't lay out my argument in your favored Powerpoint-style, data-driven format. 9) Don't freak out when I get emotional. Look, male managers pound their fists on the table and everyone's supposed to deal with it. But let a woman show a little mist in her eyes, and people say "She's emotional," "She's hysterical" and "She's not playing fair." You've got y Put On Your Leaders Hat And Watch Their Attitude Change r fail in it!People are the biggest cost to any organisation and their performance has a direct impact on your bottom line. The most successful organisations are the ones that can get the people right and in turn get the culture right. It’s not enough to have the right products or services you need the right people with the right attitude!Let’s face it, not all staff have attitudes that are productive. So how do you change their attitude? You start by changing yours. If you change your attitude to them, you will change their attitude to work!Let’s take a look at some typical workplace attitudes of managers a 6)Don't get freaked out when two of us arrive. Many a female manager has noticed that as long as she's the only woman in the group, her male co-workers do okay. But when the second women leader shows up, people get nervous....as in, The Women Are Taking Over! That's ridiculous. Men still rule the roost in corporate America, for better or worse, and two (or three, or four) women in leadership does not a coven make. 7) Don't worry about my family - they're fine. Working women report being caught in a vise - when they're going great guns at work, their bosses still give them less challenging assignments or stall their career growth "for the sake of your kids." They're my kids, for Pete's sake! I'm perfectly capable of deciding how many hours at the office, how much travel, and what size job I can manage while parenting them. You, as my boss, have nothing to do with it. 8) Don't dismiss my non-linear judgment. It's well established that women's and men's brains operate differently. But there's a great tendency in the corporate world to pooh-pooh and belittle the non-linear, intuitive decision-making that so many women are so good at. If I'm getting the right answer most of the time, I deserve to get airtime: even if I don't lay out my argument in your favored Powerpoint-style, data-driven format. 9) Don't freak out when I get emotional. Look, male managers pound their fists on the table and everyone's supposed to deal with it. But let a woman show a little mist in her eyes, and people say "She's emotional," "She's hysterical" and "She's not playing fair." You've got y How To Fire Someone t size job I can manage while parenting them. You, as my boss, have nothing to do with it.If you manage people for any length of time, it's likely that, at some stage, you'll need to let one or more people go.It might be because they aren't performing to your expectations; because you no longer need their role performed; or because they've breached the law or a company policy.Whatever the circumstances, firing or retrenching someone is a confronting and often stressful task.Here are some suggestions to make the process easier and less traumatic -- for you as well as the person you need to dismiss.Depending on why you need to let someone go -- whether it's due to 8) Don't dismiss my non-linear judgment. It's well established that women's and men's brains operate differently. But there's a great tendency in the corporate world to pooh-pooh and belittle the non-linear, intuitive decision-making that so many women are so good at. If I'm getting the right answer most of the time, I deserve to get airtime: even if I don't lay out my argument in your favored Powerpoint-style, data-driven format. 9) Don't freak out when I get emotional. Look, male managers pound their fists on the table and everyone's supposed to deal with it. But let a woman show a little mist in her eyes, and people say "She's emotional," "She's hysterical" and "She's not playing fair." You've got your emotional expression, and we've got ours. We're tired of hearing that our hard-wired emotional reaction to an emotionally tough stimulus is any less PROFESSIONAL than yours is. 10) Don't make me your mother, or your child. It happens every day: a working woman realizes that her male boss or co-worker has substituted her for his mom or daughter, to her utter dismay. If you're treated with respect, kid gloves, deference and have no influence in decisions - and are "protected" from bad news - then you're Mom. If you're treated graciously and carefully and kept out of difficult or thorny situations, you're somebody's surrogate daughter. Women won't tolerate that. We are just who we are - women that you hired, women who will make your company thrive and flourish, if you let us.
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