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Casual Articles - Seeking Disagreement - How We Use Questions To Get More Commitment, Learning And Better Results
"If we lived in a perfect world, there wouldn't be a need for managers." - Bryce's LawINTRODUCTIONI recently had a good friend experience a troubling termination of an employee. This was for a national retail distribution company where my friend serves as Sales Manager for one of the company's regional outlets. The prob
We suggested a different way of thinking: if they genuinely wanted
I am blessed to have some of the best bosses coach me when I first entered the working world. They passed to me what seemed like, at that time - pretty obvious things one would do when in the working world. What seemed pretty obvious as habits for career success isn’t always so. As you start on your career path you begin to forget so
Two weeks ago, Sue McKinney, Peg Carlson and I spent four days training a group of internal Continuous Improvement consultants. They noticed two things about us and our approach:
-We ask a lot of genuinely curious questions
-We actively seek disagreement and difference
Many of them noticed the opposite patterns in themselves! As they practiced their newfound skills, we all noticed that they would often advocate for something and then ask questions like "Are you ok with that?", "Am I right?" or "Do you agree?" We also noticed they were silently hoping that they'd get quick agreement so they could move on.
We talked with them about their questions. We decided that their questions were likely to solicit agreement or similar views. They also made it harder for others to openly disagree.
We suggested a different way of thinking: if they genuinely wanted
Before any one begins organizing a fundraising activity there are a number of things that they should consider.1. In what way will the activity be carried? So what type of activity are you looking to do and what equipment if any will you need for it?2. What help will you need in order to get this organized and set up?
-We ask a lot of genuinely curious questions
-We actively seek disagreement and difference
Many of them noticed the opposite patterns in themselves! As they practiced their newfound skills, we all noticed that they would often advocate for something and then ask questions like "Are you ok with that?", "Am I right?" or "Do you agree?" We also noticed they were silently hoping that they'd get quick agreement so they could move on.
We talked with them about their questions. We decided that their questions were likely to solicit agreement or similar views. They also made it harder for others to openly disagree.
We suggested a different way of thinking: if they genuinely wanted
Most people will work hard for money if properly motivated. Though it may help, more money is not the key to making your employees more passionate. It is a myth to think that you do not need passion if only you have good staff and pay them well. It helps to have good people and to pay them well. However, passion needs to be embedded i
We talked with them about their questions. We decided that their questions were likely to solicit agreement or similar views. They also made it harder for others to openly disagree.
We suggested a different way of thinking: if they genuinely wanted
While it may not seem as important as a resume, most people don’t realise that a badly filled out job application can be much more costly than a bad resume. A recruiter will see hundreds of application forms, so any that are filled in badly will stand out for all the wrong reasons. These tips should help you avoid problems like that and sho
We talked with them about their questions. We decided that their questions were likely to solicit agreement or similar views. They also made it harder for others to openly disagree.
We suggested a different way of thinking: if they genuinely wanted
Whenever we think we’ve lost a customer, instantly we fear that our loss will be our archrival’s gain.That happens a lot. But it’s not the worst scenario.Bill, who owns his own consulting business, was never that fond of flying. Even being bumped up to first-class and being plied with liquor, lost its cache for him.Then
We suggested a different way of thinking: if they genuinely wanted solutions that people were internally committed to and they wanted them quickly, they would be better off saying what they were thinking, then actively seeking disagreement.
Time and again, we've learned that if people disagree or see things differently, we save time by discovering their views as quickly as possible. We suggest you ask questions that actively seek disagreement or that encourage people to respond with whatever they're naturally thinking. Here are some examples of each:
"Seeking Disagreement" questions:
"I'd like to use [x] as a vendor. Do you have any concerns about [x]?"
"I'd like to... Does anyone see any problems with what I'm suggesting?"
"I think you have concerns about this project. Am I off base?"
"I think we'd
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