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Casual Articles - AWOL or Added Value: Attract, Retain and Train Employees through Volunteering
Customer relationship management, or CRM, refers to reliable systems, processes, and procedures that allow companies to better manage customer relationships. It is a corporate level strategy that focuses on creating and maintaining effective communication with its customers. Ideally, a sound CRM strategy should develop an end-to-end process that encompasses sales, customer service, and marketing.A successful customer relationship plan can manage all business-related operations and interactions with customers simultaneously. It often includes special software programs, called CRM programs, which aid companies in tracking and organizing their customer base.Customer relationship management is just that: learning ways to manage the happiness of your customers by giving them what they want, increasing the effectiveness and profitability of your product or service by adapting them to customer preferences, and creating communication channels between sales reps, sales managers, and the customers they serve.What are some ideas for successfully implementing a customer relationship ma
We need more people to choose nursing as a career. There is a national shortage, so the career choice would guarantee future employment fresh out of school.Just last week, as I was taking care of a patient of mine, a doctor asked, "Kim, how did you decide to become a nurse?" That question caused me to reflect over nearly 25 years, and it still causes me to wonder sometimes. You see, I was not one of those little girls that wished to be a nurse, although I really liked the head nurse on Emergency. I told her, "You know, I think nursing chose me."I went on to explain that I had changed my career path my freshman year of college. I was taking courses that I found to be interesting, along with the 'basics'. After a year of not committing to a degree plan, my dad put his foot down and he strongly encouraged me to find some direction.I remember thumbing through the college catalog and finding the degree plan for nursing. I was surprised to see that I had taken nearly every prerequisite course except for anatomy and physiology. I applied to the program, was accepted and the rest i
Meanwhile, the project end looms. The reporting deadlines approach. The quarter is ending. The customer gets more impatient. Not a great time to be down heads and hands, is it? If you are like many managers and business owners, wouldn't you rather dump the whole idea, rather than release your people for a "feel-good" day off?
Think again. Studies and the experiences of a number of successful companies are showing that the AWOL employee may actually be adding value to the company in the areas of recruitment and retention, morale, and skill building. Unless you have a community affairs department helping you with this kind of strategic thinking, you may be missing the boat on some hidden benefits of employee volunteering.
New Generations, New Expectations
The fastest way to an employee's heart is no longer through the wallet. That honor is fast coming to belong to, well... the heart.
Studies are showing that a striking number of potential hires are filtering their decision to accept a position through the lens of a company's community involvement reputation. One study by Cone Research pegged that number at 87% -- that is, nearly nine out of every ten applicants will decide whether or not to work for your company
From postcards on the table at your favorite restaurant to letters after a brief hospital stay tucked in with your prescriptions, surveys represent the most effective way to secure an honest answer to: How did we do? More recently, these surveys have made their way into the workplace, providing a method of gauging employee attitudes at the office.Spending 40 hours or more every week with the same people, there’s no question what type of outlook you want these people to have. A positive employee with a can-do attitude takes the prize every time, and not just because of how pleasant it makes things in the workplace. Happy employees create a more efficient office, primarily by sticking around.Toby Velte, former CEO of FireSummit, Inc., knew the way to his employees’ heart, and it wasn’t increased pay. He recognized that his employees were after more than just compensation; they wanted to be happy while they were at the office. He obliged with supplying a game room, free soda, and network video game sessions."We paid 15 percent less than other companies," said Velte. "But
Think again. Studies and the experiences of a number of successful companies are showing that the AWOL employee may actually be adding value to the company in the areas of recruitment and retention, morale, and skill building. Unless you have a community affairs department helping you with this kind of strategic thinking, you may be missing the boat on some hidden benefits of employee volunteering.
New Generations, New Expectations
The fastest way to an employee's heart is no longer through the wallet. That honor is fast coming to belong to, well... the heart.
Studies are showing that a striking number of potential hires are filtering their decision to accept a position through the lens of a company's community involvement reputation. One study by Cone Research pegged that number at 87% -- that is, nearly nine out of every ten applicants will decide whether or not to work for your compan
Rude Callers! If you have been in Customer Service for at least 10 minutes you have had a Rude Caller. We all have had them! If you can master the rude call, you can become the KING or QUEEN of Customer Service!Many people ask, “Why Bother?” with rude callers? Just put them on permanent hold, or better yet, transfer them directly to the Manager. "I'm sending you right into Barbara's office" or "Let me see if Bob is available right now." If they call back again give them some more hold, right! The third time around, transfer them directly to Satan. "Satan, pick up line one, Satan." (That actually came from a recent seminar participant)It’s because once you win them over they will be your best customers! For Life! And they will tell all of their close friends and relatives about you. And even better, recommend that those people only do business with you.Fail and they will be your worst customers and they will tell everyone they ever knew about you! Even people they don’t know. Ever overhear a conversation that started with “I know exactly what you mean, I went there once…” b
New Generations, New Expectations
The fastest way to an employee's heart is no longer through the wallet. That honor is fast coming to belong to, well... the heart.
Studies are showing that a striking number of potential hires are filtering their decision to accept a position through the lens of a company's community involvement reputation. One study by Cone Research pegged that number at 87% -- that is, nearly nine out of every ten applicants will decide whether or not to work for your compan
Relatively few companies own their offices and the reason is obvious, they do not want to invest in offices and buildings, they want to invest in their prime business. Another reason is that expanding companies will need more and more space so the office managing will take to much resources. It is simply easier to rent an office.Office rental also gives you more options to choose and we can now find companies that provides offices not only to most states but also to most countries in the world.What kind of offices can you rent? There are companies that can provide your business with exactly the office space you need, when you need it. They have professionally appointed offices and executive suites feature like, receptionist and welcoming area with on site center manager. Telephone answering is very common and fully furnished meeting and video conference rooms are available. You also get common areas, fully stocked kitchen and private, secure work areas.In some offices you can also include printers, fax machines, scanners and copiers as well as mail delivery and postage machi
New Generations, New Expectations
The fastest way to an employee's heart is no longer through the wallet. That honor is fast coming to belong to, well... the heart.
Studies are showing that a striking number of potential hires are filtering their decision to accept a position through the lens of a company's community involvement reputation. One study by Cone Research pegged that number at 87% -- that is, nearly nine out of every ten applicants will decide whether or not to work for your compan
Why do people leave jobs? This is a question a manager has to confront everyday. A better understanding of the reasons why people leave may make the manager retain employees better. At the least they may be able to show the right perspective for an employee wanting to leave.Now here a few of the reasons people give for leaving jobs.I am not progressing in this organizationThat perhaps may be right from the employees view. However no one can stop the growth of effective and talented people if they truly deserve it. More often than not one may take a decision to change thinking that one is ready for the next level and end up not living up to the responsibilities. Every organization needs people to better positions by taking more responsibilities once they are ready. If you are truly ready you will progress. It may only be a few months away.I am getting paid betterSalaries are the biggest lure to attract people. However when you get paid more, expectations are more and you need to deliver fast. Moving to a new job for higher pay may not be
This is becoming even more the case with younger workers. Starting with Gen X, employees from each successive generation expect volunteering to be more and more a part of organizational life. The reason: in the late seventies and early eighties, the institutions in young people's lives started pushing youth and school-based volunteering.
Today, students have service learning courses, service hour graduation requirements, service clubs, days of service, and a host of other opportunities to give back. Whether it is because students are rewarded with grades, admission to college, a scholarship, or the feeling they got when done with a project, younger workers have made volunteering -- and expect volunteering to be -- a part of their lives.
The lesson for business owners and managers who supervise workers 40 and under is: be prepared for this challenge from them -- "give me service opportunities, or I'll go somewhere where they do".
The Pause that Refreshes
Aside from the pressure to respond to worker expectations, there are even stronger reasons to go with this trend. There are a
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