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Casual Articles - Managing People Problems
When I was Vice President of Sales for a New York based computer services company, I walked by one of my salesperson’s desk when the phone began to ring and picked up the phone to answer the call. It was one call that tested my customer service skills.It was a call from a Senior Vice President for Chase Manhattan Bank, N.A. She was not happy with the service our representative wa
Cell phone users, all around the world, love their phones for a number of different reasons. One of those reasons is because many come equipped with voicemail. Voicemail is similar to an answering machine. The only difference is that many voicemails can be retrieved from a number of different locations. If you are a small business owner, you may want to examine what a voice m
“We are instructed to lock the door and begin the meeting,” one manager responded. I asked if locking the door increases productivity. “To be honest, we don’t look at it like that,” another manager replied, “we simply adhere to the company policy.”
Tardiness, procrastination, gossip, absenteeism—common office problems are often the result of poor communication. Managers need to learn how to communicate, which is a complex issue because each person has a different, preferred style of communicating. What is the most effective method for resolving people problems? Tapping into certain stylistic communicative resources is what I call the “Key” concept. My back and front door keys look alike and both enter the cylinder, but only one key opens the door. Symbolically, each word in verbal communication represents a notch on the key, and only the right combination of words will open the door to t
Project managers and those associated with projects typically like to measure things. You use words like tons-per-day; cubic-feet-per-minute; megabits-per-second; and so on.Here is a new one for you. Would you be interested in knowing the team building success potential index (TSPI) of your next project? If so, here is a non-scientific, but very pragmatic, way to predict
“We are instructed to lock the door and begin the meeting,” one manager responded. I asked if locking the door increases productivity. “To be honest, we don’t look at it like that,” another manager replied, “we simply adhere to the company policy.”
Tardiness, procrastination, gossip, absenteeism—common office problems are often the result of poor communication. Managers need to learn how to communicate, which is a complex issue because each person has a different, preferred style of communicating. What is the most effective method for resolving people problems? Tapping into certain stylistic communicative resources is what I call the “Key” concept. My back and front door keys look alike and both enter the cylinder, but only one key opens the door. Symbolically, each word in verbal communication represents a notch on the key, and only the right combination of words will open the door to
The Gallup Organization surveyed 200,000 individuals in 36 organizations, across 21 industries about their level of engagement. Only 29% of employees reported that they were engaged or highly engaged at work. An astounding 55% reported that they were not engaged (think of their attitude as “wait-and-see”) and an even more revealing 16% reported that they were actively disengaged (think
Tardiness, procrastination, gossip, absenteeism—common office problems are often the result of poor communication. Managers need to learn how to communicate, which is a complex issue because each person has a different, preferred style of communicating. What is the most effective method for resolving people problems? Tapping into certain stylistic communicative resources is what I call the “Key” concept. My back and front door keys look alike and both enter the cylinder, but only one key opens the door. Symbolically, each word in verbal communication represents a notch on the key, and only the right combination of words will open the door to
With the number of consumers in the marketplace continuing to increase and new businesses sprouting like mushrooms all over to respond to everyone's needs, coming up with new advertising and marketing plans can become a pain for business owners who are trying to make their enterprises stand out in the crowd.As customers come and customers go and attention spans get shorter and s
There are many aspects to our careers and it is having the whole package that leads to satisfaction. We will experience fulfillment and success to the extent that our needs in the 4 key areas are met.Step 6 – At this point you must work to identify all of the benefits you would like to receive from your job financially, emotionally, intellectually, and spiritually.I
Unfortunately, most people in power communicate in ways that make themselves feel comfortable, such as through intimidation, threats, or some form of punishment—forms of communication that obviously fail to build trusting relationships, motivate employees, increase productivity and improve behavior.
How To Resolve Tardiness
At the insurance agency, while we waited for the last manager to arrive, one manager explained that I would probably be unsuccessful in changing his behavior, because he’s the number one manager and has access to his boss’s office. The manager arrived twelve minutes late and tippy-toed to his chair. I greeted him and asked, “How can I help you be on time?” The top manager was reticent, and while he sat speechless, another manager responded, “Pick him up in the morning!” Although the manager was being glib with his suggestion, I enthusiastically countered that this was an excellent idea. Dismayed, the ma
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