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Casual Articles - Managing by Fact - Values and Concepts of the Malcolm Baldrige Criteria Part 8
How to Be Customer UnfriendlyOne of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at various times of the day, and put long recorded messages on the system to ‘educate’ passengers while they wait.I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears are listening to long messages. I am still trying to figure out which menu works at which time of day and which buttons I need to push.A similar experien riteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal L
How Budegeting Correctly Can Help You Get Money For A Small BusinessMany entrepreneurs launch a new business without carefully analyzing their financial prospects in advance. They think all they need to do is sell enough of a wonderful product to create a profitable business, but this is rarely the case.A budget, when done correctly, is a powerful tool that will help you make better decisions, and give you a picture of what you what you money is necessary in order to be a successful business in the next 6 months, 12 months and longer. Understanding and having a close control over the money needs of your small business is the key to that success and learning how to prepare an accurate budget i In this issue, I will share my experience acquired from the conglomerate and its operating companies. For the purpose of this article, I will articulate the Managing by Fact which is one of the Eleven Values and Concepts in Malcolm Baldrige Criteria. As before, I will use case studies to show how some of the companies implement them.To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal Le
5 ways to Raise Capital for your BusinessRaising capital to start a new business may seem like a daunting task, but it need not be overwhelming if you follow a few basic business practices. If you have a viable idea that will net a return for your investors and prepare a compelling business plan the chances are good that you can find investors to join you.If you're thinking about getting outside or equity capital to help fund your business, there are some things you need to do first, that can make your business more attractive to investors. Follow these simple ideas, and you'll be well on your way to raising the money you need.First, always talk to a qualified business e purpose of this article, I will articulate the Managing by Fact which is one of the Eleven Values and Concepts in Malcolm Baldrige Criteria. As before, I will use case studies to show how some of the companies implement them.To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal L
Incentivize Employees - The Internal MarketersAs chains and independents continue to battle for
market share and the consumer’s dollar, focusing
inward can provide a more profitable approach.
Instead of continually trying to attract new
guests, incentivize the employees to keep the
ones we already have and perhaps get those
guests to spend a little more.Coupons, fliers, commercials, billboards and door
hangers may get the message out and the instore
signage may plant another seed, but it is
ultimately up to the employee talking with the
Guest to ‘seal the deal.’ How many times do we drop the ball after all our
other efforts? Today’s employees need an extra incentive to i s and Concepts in Malcolm Baldrige Criteria. As before, I will use case studies to show how some of the companies implement them.To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal L
The Single Most Important Advice for the Candidate Beginning a Job Search!The most important advice I can offer the candidate is: that the vast majority of jobs are found and secured via referral and networking. In other words - talk to everyone you know about your job search. Don't keep it a secret. You never know who might know of an appropriate job opening or who might have a personal friend that knows someone who is hiring. And don't forget your past professional associates.During this time of job searching, you have now become a salesperson. Someone once said: "If you were arrested and brought to trial for being a salesperson, would there be enough evidence to convict you?" Remember, there are companies implement them.To recap, below are the Eleven Core Values and Concepts of Baldrige Criteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal L
Could Franchising Be The Business For Me?Most people are familiar with franchising. For the benefit of those who are not, according to wikipedia.com franchising is the system of doing business wherein a franchisor licenses trademarks of a product and tested methods of doing business to a franchisee to receive payment like a percentage from gross per sales or gross profits as well as the annual fees agreed upon, as compensation for the trade secrets shared as part of the franchising agreement. Sometimes legal contracts may vary as to the terms of franchise and may not fit the definition above. Sometimes, the methods on how to do the business may not be part of the franchise or other riteria:-
- Visionary Leadership
- Customer-Driven Excellence
- Organizational and Personal Learning
- Valuing Employees and Partners
- Agility
- Focus on the Future
- Managing for Innovation
- Management by Fact
- Public Responsibility and Citizenship
- Focus on Results and Creating Value
- Systems Perspective
I will deal with the one of the Value in bold letters in this article as below:-Articulated Managing by Fact Organizations rely on measurement and analys
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