There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

Criteria Summary Category 7 – Business Results

The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

1. customer satisfaction
2. product and service performance
3. financial and marketplace performance
4. human resource results
5. operational performance

Common Strengths

1. Positive trend on many key results in product and service, financial and operational performance.
2. Several point for financial and operational performance out-performed competitors
3. Customer Satisfaction result begins to show positive trend

Common Area for Improvement

1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer loyalty etc.
3. Human Resource Performance
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   ia summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

   There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

   Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

   Criteria Summary Category 7 – Business Results

   The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

   1. customer satisfaction
   2. product and service performance
   3. financial and marketplace performance
   4. human resource results
   5. operational performance
   Also examined are performance levels relative to those of competitors.

   Common Strengths

   1. Positive trend on many key results in product and service, financial and operational performance.
   2. Several point for financial and operational performance out-performed competitors
   3. Customer Satisfaction result begins to show positive trend

   Common Area for Improvement

   1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
   2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer loyalty etc.
   3. Human Resource Performance
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      | Business Results

      Criteria Summary Category 7 – Business Results

      The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

      1. customer satisfaction
      2. product and service performance
      3. financial and marketplace performance
      4. human resource results
      5. operational performance
      Also examined are performance levels relative to those of competitors.

      Common Strengths

      1. Positive trend on many key results in product and service, financial and operational performance.
      2. Several point for financial and operational performance out-performed competitors
      3. Customer Satisfaction result begins to show positive trend

      Common Area for Improvement

      1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
      2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer loyalty etc.
      3. Human Resource Performance
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         I am about to share with you 8 quick ideas and suggestions to dramatically help you improve your copywriting skills as you get going.You can use these tips when it comes to creating offers, E-mails and sales letters that grab people’s attention.So without further ado, here they are!Number one: Always write your sales letter with the individual in mind.Whenever you’re writing a s
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      Also examined are performance levels relative to those of competitors.

      Common Strengths

      1. Positive trend on many key results in product and service, financial and operational performance.
      2. Several point for financial and operational performance out-performed competitors
      3. Customer Satisfaction result begins to show positive trend

      Common Area for Improvement

      1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
      2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer loyalty etc.
      3. Human Resource Performance
         Franchising Business Plan
         You can't wait any longer to fire your boss? Are you in hurry to be your own boss? Instead of starting from scratch, you can always take the short cut of buying a franchise.Franchising is an arrangement whereby one party (the franchiser), which has established a proven way of running and managing a business, licenses another party (the franchisee) and gives him the rights to operate in the same busi
         p>Common Area for Improvement
         1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
         2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer loyalty etc.
         3. Human Resource Performance is way below target and no indication of improvement

         In summary, having understood the core value and concepts of Malcolm Baldrige, leaders of company would have a better idea TQM success may be represented by Malcolm Baldrige Assessment. Its assessment report both Strengths and Area for Improvement is a value-added feedback moving forward. This issue of article concludes the seven categories of Baldrige Assessment. More detail of cast studies are available at author's website.

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