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    glance at someone can tell them you’re displeased and he should get back to work.

    Likewise, a smile can serve as a small reward to acknowledge that someone is doing

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    The other day I came across an online issue of Foreign Policy magazine, and its author said there are two ways to dramatically reduce oil consumption:

    (1) Use railways instead of trucking to ship commodities more than 100 miles; and

    (2) Distribute the workforce by allowing individuals to labor off-site, mostly from home.

    Telecommuting has been tried, with only partial success. Why hasn’t it really taken hold?

    I believe it hasn’t caught on because we’re used to managing personalities instead of results.

    Take a call center as an example.

    Walk through it and you can see who is on the line, engaged with customers and who is goofing off. A stern glance at someone can tell them you’re displeased and he should get back to work.

    Likewise, a smile can serve as a small reward to acknowledge that someone is doing

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    ys instead of trucking to ship commodities more than 100 miles; and

    (2) Distribute the workforce by allowing individuals to labor off-site, mostly from home.

    Telecommuting has been tried, with only partial success. Why hasn’t it really taken hold?

    I believe it hasn’t caught on because we’re used to managing personalities instead of results.

    Take a call center as an example.

    Walk through it and you can see who is on the line, engaged with customers and who is goofing off. A stern glance at someone can tell them you’re displeased and he should get back to work.

    Likewise, a smile can serve as a small reward to acknowledge that someone is doing

    Photocopiers Today - An Imaging System at the Heart of Your Workgroup
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    elecommuting has been tried, with only partial success. Why hasn’t it really taken hold?

    I believe it hasn’t caught on because we’re used to managing personalities instead of results.

    Take a call center as an example.

    Walk through it and you can see who is on the line, engaged with customers and who is goofing off. A stern glance at someone can tell them you’re displeased and he should get back to work.

    Likewise, a smile can serve as a small reward to acknowledge that someone is doing

    Business Process Management and 6 Sigma
    Six Sigma is powered by principles which are governed by continuous improvement. In pure terms, Six Sigma helps manufacturing organizations reduce the number of errors or reduce the number of defective products manufactured by them. This is achieved by a r
    nstead of results.

    Take a call center as an example.

    Walk through it and you can see who is on the line, engaged with customers and who is goofing off. A stern glance at someone can tell them you’re displeased and he should get back to work.

    Likewise, a smile can serve as a small reward to acknowledge that someone is doing

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    glance at someone can tell them you’re displeased and he should get back to work.

    Likewise, a smile can serve as a small reward to acknowledge that someone is doing the right thing.

    While there are ways to monitor electronic activity remotely, they’re not as effective as “eyeballing” your associates.

    Without the ability to be in a worker’s immediate presence, managers feel at a loss, and if someone is out of view, he could be doing anything with his time. This is, at present, organizationally unacceptable.

    We need to define work carefully in terms of results if we want to manage telecommuters.

    That call center can be distributed, and today, many are, with associates making their calls from home. If reps are being asked to set appointments, their productivity is easily measured, using traditional means such as dete

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