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Casual Articles - Accountable or Responsible - That is the Question
It doesn’t matter much if you think your customer care is good. What do your customers think? Do you know at the beginning of the selling process that your customer is going to be satisfied? The experience that your customer has with yo
I was managing things, not people.
In fact, I was the doer of much of the stuff in the business and not managing my people to do the stuff they we
Offshore Construction Field Engineer is another key position in the Project Management Team. Listed here is the Roles and Responsibilities and the qualification required.Offshore Construction Field Engineer Ro
And it was a shock, I can tell you.
I got myself offered a great promotion, as a result of some big-time management shuffling at the top and a restructure. It was a big business and a very big change in culture for me.
Think country bumpkin to big city. It was like 'Mr Smith Goes to Washington' - and more.
After six months I was exhausted and crawled back to my boss to admit defeat. I wanted out and back to where I was comfortable.
He was having none of that and, (very nicely and very firmly), pushed me back into the frying pan - it was that hot!
Then, one day, a realisation struck me.
I was managing things, not people.
In fact, I was the doer of much of the stuff in the business and not managing my people to do the stuff they wer
Electronic mail has revolutionised business communication, while computerisation in general has defined a new era in the management of information.With the electronic mail revolution and with computerisation in general, business
Think country bumpkin to big city. It was like 'Mr Smith Goes to Washington' - and more.
After six months I was exhausted and crawled back to my boss to admit defeat. I wanted out and back to where I was comfortable.
He was having none of that and, (very nicely and very firmly), pushed me back into the frying pan - it was that hot!
Then, one day, a realisation struck me.
I was managing things, not people.
In fact, I was the doer of much of the stuff in the business and not managing my people to do the stuff they we
I am going to begin this article by sharing a shocking fact...Did you know that if you opened the door on every single budgie cage around the world (and we are talking a lot of cages here...) fewer than 5% of our imprisoned feath
After six months I was exhausted and crawled back to my boss to admit defeat. I wanted out and back to where I was comfortable.
He was having none of that and, (very nicely and very firmly), pushed me back into the frying pan - it was that hot!
Then, one day, a realisation struck me.
I was managing things, not people.
In fact, I was the doer of much of the stuff in the business and not managing my people to do the stuff they we
Gold metal detectors are used to find small and large gold nuggets. Small and slightly small gold nuggets can be detected at medium depths. Large gold nuggets are the most difficult to search and locate. Gold metal detectors have ground
He was having none of that and, (very nicely and very firmly), pushed me back into the frying pan - it was that hot!
Then, one day, a realisation struck me.
I was managing things, not people.
In fact, I was the doer of much of the stuff in the business and not managing my people to do the stuff they we
Are you a Los Angeles homeowner? If so, do you currently have a mold problem? Even if you don’t have a mold problem right now, there may come a time when your home develops one in the future. Although mold is often talked about in a n
I was managing things, not people.
In fact, I was the doer of much of the stuff in the business and not managing my people to do the stuff they were eminently qualified to do.
Immediately, I spent time developing the capabilities of my people, investing time in them rather than doing all the jobs myself.
And things started to turn around.
This brings me to the difference between 'accountable' and 'responsible'.
Whilst I had the energy and capacity in a much smaller business, I could keep each plate spinning myself. I was responsible for all of it and the often much of the 'doing' too. I worked hard and could cope with it.
When the business became much bigger, I found out that I couldn't do it all any more.
Whilst I was accountable for the performance of my business, it became time to give away responsibility
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