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Casual Articles - Conflict Resolution
What’s the Impression You Leave?
Will your customer’s first experience be their last or the beginning of something great?Since moving to Oregon we have had numerous out-of-town visitors. Invariably, we take them out to eat. One of my favorite places to eat is a tiny caf? in Pleasant Hill. The Sunrise Caf? is a “blink and you miss it” kind of place. Tucked away between the local feed store and next to the one gas station in town, the Sunrise Caf? is a local favorite.From the first time I stepped foot in this nostalgic eatery, I had such an incredible experience that I return often. Each time I have out-of-town guests, I make sure to take them to the Sunrise Caf? for an experience they are sure to remember for years to come.What makes the Sunrise Caf? so special? The food is better than mom’s home cooking; full of great taste, v
the art and science of conflict resolution.Will your customer’s first experience be their last or the beginning of something great?Since moving to Oregon we have had numerous out-of-town visitors. Invariably, we take them out to eat. One of my favorite places to eat is a tiny caf? in Pleasant Hill. The Sunrise Caf? is a “blink and you miss it” kind of place. Tucked away between the local feed store and next to the one gas station in town, the Sunrise Caf? is a local favorite.From the first time I stepped foot in this nostalgic eatery, I had such an incredible experience that I return often. Each time I have out-of-town guests, I make sure to take them to the Sunrise Caf? for an experience they are sure to remember for years to come.What makes the Sunrise Caf? so special? The food is better than mom’s home cooking; full of great taste, v
How many times over the years h
How to Get Working Capital with Invoice Financing
Do you have clients that pay your invoices in 30, 45 or even 60 days? If so, then you are aware of how their slow can drain your working capital. Unless your company has a nice cash cushion in the bank, paying suppliers or even employees can become a problem.Asking your customers to pay your invoices quickly will not help either. Paying invoices in 30 to 60 days is an industry standard. And, if you work with large or midsize companies, you'll be expected to offer 30 days terms if you want to keep their business. There is no alternative.So what can a business owner do? Going to the bank may help some, but not most. Before providing financing, banks will require that you provide them with three years of audited financials. They may also require that you have stellar personal credit. So if you cannot get
Conflict Resolution is a skill set necessary for survival in today’s business world. The ability to recognize conflict, understand the nature of conflict and to be able to bring swift and fair resolution to conflict will serve you well as a senior executive or entrepreneur. In today’s blog post I’ll share my perspective on the art and science of conflict resolution.Do you have clients that pay your invoices in 30, 45 or even 60 days? If so, then you are aware of how their slow can drain your working capital. Unless your company has a nice cash cushion in the bank, paying suppliers or even employees can become a problem.Asking your customers to pay your invoices quickly will not help either. Paying invoices in 30 to 60 days is an industry standard. And, if you work with large or midsize companies, you'll be expected to offer 30 days terms if you want to keep their business. There is no alternative.So what can a business owner do? Going to the bank may help some, but not most. Before providing financing, banks will require that you provide them with three years of audited financials. They may also require that you have stellar personal credit. So if you cannot get
How many times over the years ha
Entrepreneurship Story; Over Regulation in Franchising Part I
Jim and Sally run a successful auto business, which they have built up over two decades and have expanded to three stores and many of their friends keep saying, “You should Franchise.” They think about this for about five years read a few books, like “Franchising for Dummies,” The “E-Myth”, “The Franchising Bible” and many others on the shelves of the new big book store in town with the coffee shop inside. They finally decide that it makes sense especially as they have friends and loyal employees who wish to be associated with them and even own the first franchises. So they set out to franchise. They visit an attorney since that says in all the books to do. Most books about franchising are, at least in part if not whole, written by S2D2s (lawyers: S2P2s; Self-Serving Parasites of Planet) anyway, so they take t
ld. The ability to recognize conflict, understand the nature of conflict and to be able to bring swift and fair resolution to conflict will serve you well as a senior executive or entrepreneur. In today’s blog post I’ll share my perspective on the art and science of conflict resolution.Jim and Sally run a successful auto business, which they have built up over two decades and have expanded to three stores and many of their friends keep saying, “You should Franchise.” They think about this for about five years read a few books, like “Franchising for Dummies,” The “E-Myth”, “The Franchising Bible” and many others on the shelves of the new big book store in town with the coffee shop inside. They finally decide that it makes sense especially as they have friends and loyal employees who wish to be associated with them and even own the first franchises. So they set out to franchise. They visit an attorney since that says in all the books to do. Most books about franchising are, at least in part if not whole, written by S2D2s (lawyers: S2P2s; Self-Serving Parasites of Planet) anyway, so they take t
How many times over the years h
If You Want to Hire Frogs, All You Have to Do is Croak
I was talking with a friend recently about Customer Service personnel and what makes a good person become great in the Customer Service field.I thought about it and narrowed it down to 3 basic things.Friendliness.Intelligence.Training.Then he asked me how would I attract a friendly, intelligent and trainable person. I told him I would write an ad, and then he could use it, if he wished.I then proceeded to read about oh, 1000 or so Customer Service ads on various job boards to see if there was one that I thought would work. I did not find many.Most were something like this. “Rare (unique, unusual, unbelievable) opportunity for hard working (dedicated, industrious, diligent) individual looking for exciting (unbelievable, fantastic, wonderful) career with our company.
e able to bring swift and fair resolution to conflict will serve you well as a senior executive or entrepreneur. In today’s blog post I’ll share my perspective on the art and science of conflict resolution.I was talking with a friend recently about Customer Service personnel and what makes a good person become great in the Customer Service field.I thought about it and narrowed it down to 3 basic things.Friendliness.Intelligence.Training.Then he asked me how would I attract a friendly, intelligent and trainable person. I told him I would write an ad, and then he could use it, if he wished.I then proceeded to read about oh, 1000 or so Customer Service ads on various job boards to see if there was one that I thought would work. I did not find many.Most were something like this. “Rare (unique, unusual, unbelievable) opportunity for hard working (dedicated, industrious, diligent) individual looking for exciting (unbelievable, fantastic, wonderful) career with our company.
How many times over the years h
Plastic Corrugated and Lean Manufacturing
How a Simple Packaging Product Can Greatly Enhance Your BusinessModern manufacturers are under more pressure than ever to make their operation run smoothly, efficiently and economically. An increase in the number of competitors, higher supply prices, and a growing emphasis on cost cutting have all led manufacturers to seek new, ingenious methods to increase the productivity and profitability of their business.One such method is lean manufacturing, a revolutionary business philosophy that focuses on enhancing product quality, cutting costs, executing more efficient delivery methods, and employing personnel in the most productive manner possible so as to maximize profitability and performance. Industry giants like Toyota and General Electric have instituted lean manufacturing principles and have
ior executive or entrepreneur. In today’s blog post I’ll share my perspective on the art and science of conflict resolution.How a Simple Packaging Product Can Greatly Enhance Your BusinessModern manufacturers are under more pressure than ever to make their operation run smoothly, efficiently and economically. An increase in the number of competitors, higher supply prices, and a growing emphasis on cost cutting have all led manufacturers to seek new, ingenious methods to increase the productivity and profitability of their business.One such method is lean manufacturing, a revolutionary business philosophy that focuses on enhancing product quality, cutting costs, executing more efficient delivery methods, and employing personnel in the most productive manner possible so as to maximize profitability and performance. Industry giants like Toyota and General Electric have instituted lean manufacturing principles and have
How many times over the years h
Which of these 4 Advertising Sins are You Guilty of?
Advertising is a very precise science. It finds its bases in many different fields including copywriting, psychology and even math. In recent decades, we have observed a slow but steady beautification of advertising. For marketing experts this can work. For less savvy advertisers, it is a huge pitfall that draws attention away from the much more important aspects of a successful selling proposition. Faulty advertising costs its makers billions of dollars a year, and almost all are guilty of it, even the huge corporations.For the sake of clarity, let us define advertising as a call to action, that action being a purchase, a contact for more information or a clickthrough. This distinguishes the former from marketing at large including branding and awareness campaigns, which serve more to build a basis fo
the art and science of conflict resolution.Advertising is a very precise science. It finds its bases in many different fields including copywriting, psychology and even math. In recent decades, we have observed a slow but steady beautification of advertising. For marketing experts this can work. For less savvy advertisers, it is a huge pitfall that draws attention away from the much more important aspects of a successful selling proposition. Faulty advertising costs its makers billions of dollars a year, and almost all are guilty of it, even the huge corporations.For the sake of clarity, let us define advertising as a call to action, that action being a purchase, a contact for more information or a clickthrough. This distinguishes the former from marketing at large including branding and awareness campaigns, which serve more to build a basis fo
How many times over the years have you witnessed otherwise savvy professionals self-destruct because they wouldn’t engage out of a fear of conflict? Putting one’s head in the sand and hoping that conflict will pass you by is not the most effective methodology for problem solving. Conflict rarely resolves itself…In fact, conflict normally escalates if not
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