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Casual Articles - Leadership Nonsense
I was thinking this morning about rockets, the “space race” and Customer Service Management. (I dated myself with the “space race”, didn’t I. But it really happened.) I know that the two subjects seem completely unrelated. Not even in the same Encyclopedia volume.And I submit for your consideration that driving a rocket in the space race and good Customer Service Management are exactly the same. Let me explain why.Your business is your rocket ship. In this ship is everything you need to survive when venturing into the hostile environme
Many college students have the challenge of paying their own carer expenses and others want to start earning some money to cover their living expenses as college students, but sometimes it seems difficult to find a decent paying job for a student and you just have limited time to work.But there is a way to start saving money and increasing your income while you are in college. There are different work at home jobs for college students that can be done part time, without living home or in your free time.You might have heard of some work a
"We've got to make our workers happy so they'll be productive." I've searched for years and I can't find evidence to support that. I can find evidence for the statement that: "Productive workers are more likely to be happy workers"
In other words, concentrate on doing the things that make folks productive and they're more likely to be happy at work. As it turns out, we know how to do that. Gallup's research and my own years of consulting and training convince me that your immediate boss has the biggest impact
There’s no denying that the Internet is allowing more and more entrepreneurs to start their own businesses and effectively market their new products. However, there seems to be an increasingly common misconception when these businesses try to generate media attention and publicity for their products or businesses. Over the past several years, I have had more than a few clients come to me seeking “a PR” to get people interested in their products/businesses. That’s right a "PR". Contrary to what some people think, PR is NOT an acronym for “Press Release
"We've got to make our workers happy so they'll be productive." I've searched for years and I can't find evidence to support that. I can find evidence for the statement that: "Productive workers are more likely to be happy workers"
In other words, concentrate on doing the things that make folks productive and they're more likely to be happy at work. As it turns out, we know how to do that. Gallup's research and my own years of consulting and training convince me that your immediate boss has the biggest impact
Do you spend every waking minute at work? Do you find it difficult to take time out for you? Are you constantly working in a mess?The Small Business OwnerThese people tend to be involved in every aspect of their business from being the bookkeeper, marketer, human resources manager, mediator, customer liaison officer and cleaner.The smaller the business the harder it is for the owner to delegate these functions because they dislike spending any money and, in fairness, the dollars can be much tighter. However, many fail to realize t
In other words, concentrate on doing the things that make folks productive and they're more likely to be happy at work. As it turns out, we know how to do that. Gallup's research and my own years of consulting and training convince me that your immediate boss has the biggest impact
Like huge anchors on cruise ships, other people can hold you down. Not intentionally, but their negativity impacts you. It’s hard to be winning at working when you’re anchored in place. It’s hard to see the next great idea and enthusiastically embrace it, when you’re feeling a sticky heaviness. And it’s hard to think creativity when you’re feeling empty.
ppy workers"
In other words, concentrate on doing the things that make folks productive and they're more likely to be happy at work. As it turns out, we know how to do that. Gallup's research and my own years of consulting and training convince me that your immediate boss has the biggest impact
Have you ever wondered, how come the other guy got the business? Great Biz Relationships are the answer.You know that, your product is as good, your service is as good and your price is as good as the other guy’s. But, you didn’t get the business—Biz Relationships again. Today, ya gotta have a tiebreaker to get the business, and outstanding Biz Relationships is a magnificent tiebreaker. Let’s look at this from the perspective of you being the customer.So many business owners have told me, “When it all goes to crap, that’s when I know who
Now for another one: "We need more leaders." Another version of this is: "We need more leaders and less managers."
Nonsense. We've got plenty of leaders.
If you're in a job where you're responsible for the performance of a group, then you're a leader because the folks who work for you treat you that way. They listen to what you say. They watch what you do. And what you say and what you do influences what the folks who work for you do and say.
You don't have a choice about this. The only choice you have is whether you're
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