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Casual Articles - Five Tips for Tact
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area left much to desire as far as service I gave the students an extra fifteen minutes for lunch.Sure enough a group of four students came rushing into the classroom with their lunches in hand. They apologized and quickly explained that they received poor service at a restaurant (This restaurant is part of a national chain. Hint: The restaurant's name references a day in the week. I can’t give you the complete answer). T
•“Here are some opportunities for growth…”
•“Some future suggestions are…”
•I’ve made a few observations that I have some questions about…
As the leader, it’s your job to critique and it’s a good idea to offer part of the solution or to support them in their improvement. However if this is a business associate it’s best to use wisdom when off
The terms merger and acquisition are frequently used as if they are synonyms, but have different implications. The major difference between a merger and an acquisition is their mode of finance.Mergers as well as acquisitions involve one or many companies purchasing all or part of another company. A merger is a result of two firms, often of similar size, agreeing to move ahead and exist as a single new company. This sort of action in particular is referred to as a "merger of equals." Mergers are mostly financed by a stock swap. In a stock swap, owners of st
Criticize in private
Don’t criticize in public or in front of anyone other than the person you are addressing. This sounds simple enough, but private means no one else but you and the person you are critiquing. I once heard someone say to another person, “There are several broken links on your web page.” The problem was that they said this in front of three of this person’s business associates. While it wasn’t in front of a crowd it was still embarrassing for everyone at the table. There are instances where it’s important to give immediate feedback. For example at a company awards banquet several years ago I noticed an associate with a price tag hanging from her new sweater. I passed her a handwritten note telling her I would meet her in the restroom to cut the tag.
Use Evaluation Language
If you are challenged and need some coaching a good idea is to join Toastmasters. As you learn how to critique by using ‘evaluation language’ you become skilled at how to ‘take evaluation’ as well. Some examples of evaluation language is:
•“The report just needs a little tweaking…”
•“Here are some opportunities for growth…”
•“Some future suggestions are…”
•I’ve made a few observations that I have some questions about…
As the leader, it’s your job to critique and it’s a good idea to offer part of the solution or to support them in their improvement. However if this is a business associate it’s best to use wisdom when offe
To be able to carry out a certain project or endeavor, an individual or group of individuals-usually in organizations-need funds. Needless to say, funds are the lifeblood or any organization for without it, no project shall be carried out.As defined, fundraising refers to the process of soliciting or gathering money or other incentives and gifts in kind by the party requesting for it. These parties usually include individuals, businesses, charitable foundations, and governmental agencies that request donations and assistance from other organizations to be a
Criticize in private
Don’t criticize in public or in front of anyone other than the person you are addressing. This sounds simple enough, but private means no one else but you and the person you are critiquing. I once heard someone say to another person, “There are several broken links on your web page.” The problem was that they said this in front of three of this person’s business associates. While it wasn’t in front of a crowd it was still embarrassing for everyone at the table. There are instances where it’s important to give immediate feedback. For example at a company awards banquet several years ago I noticed an associate with a price tag hanging from her new sweater. I passed her a handwritten note telling her I would meet her in the restroom to cut the tag.
Use Evaluation Language
If you are challenged and need some coaching a good idea is to join Toastmasters. As you learn how to critique by using ‘evaluation language’ you become skilled at how to ‘take evaluation’ as well. Some examples of evaluation language is:
•“The report just needs a little tweaking…”
•“Here are some opportunities for growth…”
•“Some future suggestions are…”
•I’ve made a few observations that I have some questions about…
As the leader, it’s your job to critique and it’s a good idea to offer part of the solution or to support them in their improvement. However if this is a business associate it’s best to use wisdom when off
As a psychologist and career counselor, I have worked with thousands of people over the years who are choosing or changing careers, and who are wondering whether they would really like to be in a particular career. Based on this experience, I believe that most people who want to go into a career they think they’d like do not really explore the questions they need to in order to be sure that it’s the right career for them. Here is a list of 20 questions to find answers to before concluding that a career you think you’d like is really right for you, follo
Use Evaluation Language
If you are challenged and need some coaching a good idea is to join Toastmasters. As you learn how to critique by using ‘evaluation language’ you become skilled at how to ‘take evaluation’ as well. Some examples of evaluation language is:
•“The report just needs a little tweaking…”
•“Here are some opportunities for growth…”
•“Some future suggestions are…”
•I’ve made a few observations that I have some questions about…
As the leader, it’s your job to critique and it’s a good idea to offer part of the solution or to support them in their improvement. However if this is a business associate it’s best to use wisdom when off
How To Gain FREE Advertising That Will Make You Rich!Okay-Just What Exactly Is “Free Advertising”???Before I get into the specifics of actually HOW to get free advertising - it’s important for you to completely understand exactly what free advertising is.“Free Advertising” is any mention, listing or “blurb” about your product in a magazine, newsletter, book, manual, directory etc. You see, advertising does not have to be paid for. There are tons of ways in which you can attract public attention to your product or business…and never pay a penn
Use Evaluation Language
If you are challenged and need some coaching a good idea is to join Toastmasters. As you learn how to critique by using ‘evaluation language’ you become skilled at how to ‘take evaluation’ as well. Some examples of evaluation language is:
•“The report just needs a little tweaking…”
•“Here are some opportunities for growth…”
•“Some future suggestions are…”
•I’ve made a few observations that I have some questions about…
As the leader, it’s your job to critique and it’s a good idea to offer part of the solution or to support them in their improvement. However if this is a business associate it’s best to use wisdom when off
Small businesses have a myriad of forms, financial reports, payroll, and other necessities that may require a bookkeeping service. If you are the owner of a small business and aren't sure if a bookkeeping service is right for you, the following five reasons may help you decide if investing in one is right for your business:1. Save your time for what you do best! You are not an accountant; you are an entrepreneur. You have a great idea for your business and have a background in your product or service. You may not be trained to do bookkeeping. Do no w
•“Here are some opportunities for growth…”
•“Some future suggestions are…”
•I’ve made a few observations that I have some questions about…
As the leader, it’s your job to critique and it’s a good idea to offer part of the solution or to support them in their improvement. However if this is a business associate it’s best to use wisdom when offering free advice. Be sure to ask if they want feedback or suggestions rather than making the assumption that they want your advice. Notice what is already excellent and comment on past improvements. It helps soften the criticism.
Use pronouns effectively
Use the pronoun ‘you’ when complimenting and avoid using ‘you’ when you are giving critical review. Which sounds better: “I enjoyed reading your report,” or “you wrote a great report.” The pronoun ‘you’ gives a sense of ownership, therefore it is harsh when used prior to criticism. Which sounds worse: “I observed a few grammatical errors on the report.” Or, “You made several grammatical errors on the report.”
Make observations not judgments
If you must criticize, your statements should be based on facts and observations instead of judgments. A judgment indicates there is something moral or immoral and it speaks more about your own perception of what you believe to be the other person’s intentions. Consider the difference in these two statements said to a person who continually interrupts:
“You think what you say is more important than what I have to say.” (Judgment) Or, “I’ve noticed that when I start to speak, I am not allowed to finish my sentence.” (Observation.) Observations are based on evidence or facts and judgments are based on internal values, beliefs and morals. To paraphrase famous author Wayne Dyer, “your judgments do not define anyone else but you.”
Avoid “if I were you” statements
The most absurd statement that often precedes advice giving is “If I were y
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