y day, every visit. Take these people for granted and down the street they will go. Be "wow," unique, and memorable, but only after you have earned the guests' trust by executing the basics --- quick, quality food served accurately by a friendly employee.

Taking a page from 50 First Dates is not only an effective employee retention strategy,

If you saw the Drew Barrymore/Adam Sandler movie, 50 First Dates, a few years ago, Drew's character lost her memory each night so when she woke up, her boyfriend, played by Adam Sandler, had to make her fall in love with him every day.

Perhaps managers and franchise owners should take a page from the script. No, we don’t want employees to fall in love with managers or owners personally, but we do want them to fall in love with working for the concept. We want our guests to fall in love with us so they return everyday.

Each day you get started, you need to do whatever you can to make both the employees and guests fall in love with you again. For employees, start with basics such as greeting them when they arrive; having all the tools they need to do their job; having high standards and a clean, well-maintained facility; appreciating their efforts; providing ongoing training, cross-training or development; and thanking them when they leave.

As often happens in personal relationships, these things are taken for granted and people leave. Hence, think 50 First Dates when you see your employees for the first time each day --- appreciate what they are doing for you every day so they won’t go elsewhere.

For guests, again, start with the basics --- greet them, remember them, smile, check back, thank them, and offer them an occasional random act of kindness…every day, every visit. Take these people for granted and down the street they will go. Be "wow," unique, and memorable, but only after you have earned the guests' trust by executing the basics --- quick, quality food served accurately by a friendly employee.

Taking a page from 50 First Dates is not only an effective employee retention strategy,

ll in love with managers or owners personally, but we do want them to fall in love with working for the concept. We want our guests to fall in love with us so they return everyday.

Each day you get started, you need to do whatever you can to make both the employees and guests fall in love with you again. For employees, start with basics such as greeting them when they arrive; having all the tools they need to do their job; having high standards and a clean, well-maintained facility; appreciating their efforts; providing ongoing training, cross-training or development; and thanking them when they leave.

As often happens in personal relationships, these things are taken for granted and people leave. Hence, think 50 First Dates when you see your employees for the first time each day --- appreciate what they are doing for you every day so they won’t go elsewhere.

For guests, again, start with the basics --- greet them, remember them, smile, check back, thank them, and offer them an occasional random act of kindness…every day, every visit. Take these people for granted and down the street they will go. Be "wow," unique, and memorable, but only after you have earned the guests' trust by executing the basics --- quick, quality food served accurately by a friendly employee.

Taking a page from 50 First Dates is not only an effective employee retention strategy,

as greeting them when they arrive; having all the tools they need to do their job; having high standards and a clean, well-maintained facility; appreciating their efforts; providing ongoing training, cross-training or development; and thanking them when they leave.

As often happens in personal relationships, these things are taken for granted and people leave. Hence, think 50 First Dates when you see your employees for the first time each day --- appreciate what they are doing for you every day so they won’t go elsewhere.

For guests, again, start with the basics --- greet them, remember them, smile, check back, thank them, and offer them an occasional random act of kindness…every day, every visit. Take these people for granted and down the street they will go. Be "wow," unique, and memorable, but only after you have earned the guests' trust by executing the basics --- quick, quality food served accurately by a friendly employee.

Taking a page from 50 First Dates is not only an effective employee retention strategy,

d and people leave. Hence, think 50 First Dates when you see your employees for the first time each day --- appreciate what they are doing for you every day so they won’t go elsewhere.

For guests, again, start with the basics --- greet them, remember them, smile, check back, thank them, and offer them an occasional random act of kindness…every day, every visit. Take these people for granted and down the street they will go. Be "wow," unique, and memorable, but only after you have earned the guests' trust by executing the basics --- quick, quality food served accurately by a friendly employee.

Taking a page from 50 First Dates is not only an effective employee retention strategy,

y day, every visit. Take these people for granted and down the street they will go. Be "wow," unique, and memorable, but only after you have earned the guests' trust by executing the basics --- quick, quality food served accurately by a friendly employee.

Taking a page from 50 First Dates is not only an effective employee retention strategy, it’s an effective guest retention strategy. Look in the mirror before the next shift and ask yourself, "What am I doing today to make our people fall in love with our brand?"