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Casual Articles - All Systems Go
Job Market TrendsFor the past decade it has been common knowledge that the average worker will no longer have the same lifetime job security that s/he had fifty years ago. Today’s workers are more likely to move between jobs, and to be involved in more projects and businesses over the course of their careers. Even in 1982 the average work
Have you ever wondered if it would be possible to find the career of your dreams? What if you could --- without consideration to the education, talent, or attributes you feel might be needed --- design a future for yourself and your loved ones that included everything you ever wanted to accomplish in a career? Well . . . the good news is . . . it’s possi
Not only was the show full of vendors and exhibits, but there were also a number of educational programs from which these gems were taken. The common thread? It’s all about creating systems that can be replicated shift to shift, store to store.
Thom Crosby, president of Pal’s Sudden Service (and 2001 Malcolm Baldrige Quality Award Winner). Pal’s is all about systems --- to the tune of an average 18-second time to pay and pick up the food at their drive-thru. The secret? System after system. Systems to train their people (www.sysdine.com) and systems for each step of the order and preparation process. Employees are required to create enhancements to the systems and get them test
Okay, I wasn’t really buying lemons. I had just finished a round of golf and had stopped off at a produce stand for some fresh fruit and veggies to take home.I made my selections and was in line checking out. When the total was rung up, I realized that I was several dollars short. Usually, I pretty much know what I have for funds in my pocket, but s
Thom Crosby, president of Pal’s Sudden Service (and 2001 Malcolm Baldrige Quality Award Winner). Pal’s is all about systems --- to the tune of an average 18-second time to pay and pick up the food at their drive-thru. The secret? System after system. Systems to train their people (www.sysdine.com) and systems for each step of the order and preparation process. Employees are required to create enhancements to the systems and get them tes
The dictionary defines logistics as ?The time related positioning of resources.? Hence, logistics can be considered as an implement for getting resources such as products, people, and services as and when they are needed. It is not easy to manufacture any product or promote it without proper logistical support. Business Logistics entails the amalgamation o
Thom Crosby, president of Pal’s Sudden Service (and 2001 Malcolm Baldrige Quality Award Winner). Pal’s is all about systems --- to the tune of an average 18-second time to pay and pick up the food at their drive-thru. The secret? System after system. Systems to train their people (www.sysdine.com) and systems for each step of the order and preparation process. Employees are required to create enhancements to the systems and get them tes
In infomercial creation, there are a number of different options available to you. You can hire someone to do the work for you or you can do it yourself. There is much to consider about this process though so taking the time to plan and execute each step of it will help you to better achieve the results that you are looking for. For many, infomercial cr
Many businesses are looking at this year as the year when they finally ramp up their service delivery. They have realized that service is the great differentiator in business. They understand that the products or services they offer are available from a variety of other sources. They know that if they want customers to return, and to bring their friends,
John DiJulius, author of Secret Service. As a salon owner who has seen his business grow to staggering heights, John recommends “secret” systems --- i.e., invisible to the guest --- that help employees customize or personalize the experience. Think about all the opportunities you have to build systems to help your employees enhance service. A few ideas that came to my mind: a button on the POS system to identify first-time guests or those celebrating an occasion, a database to track repeat guests, a “rolodex” where guests keep their favor
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