Casual Articles - Business

Three Steps to Welcome
What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures – and different points of view.We talked about the service we received at retail stores, banks, restaurants, hotels and airlines around the world. We each had very different opinions about what constitutes ‘good service’.The logistics guy likes fast and efficient; pleasantries are incidental. The entertainer wants time to browse before she is approached, and feels ‘hurried’ if someone comes too close, too soon. The Australian feels just the opposite. She wants attention right away or she walks right out the door. And me? I like the ‘human touch’: a smile, friendly tone of voice, a twinkle in the eye.Our differences are not surprising given our backgrounds. But what a challenge for committed service providers!Should your service be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? Should you initiate contact and offer immediate help, or wait discreetly until you are asked?What pleases one customer may easily disturb another. But you’ve got to do something. So what should you d

pilot…I tried all…but I failed. Now, I am living…so need to do some work to earn and grow hence at last I joined HR”.

What others think about this profession?

1) “Oh, your job is not that difficult. What you people does, anybody can do and for that you don’t even need MBA. Even a graduate can do this job.

2) “Oh, ok, so you job is that Na…which involves filling so many forms, maintaining files and settling the claims”.

3) “Ok, so you give the salary”

4) These days HR is a Synonym of recruitment. Tell anybody that you are in HR and they will reply, “Oh, ok so you are a recruiter”.

5) There was one CEO (my friend) looking for HR Manager for his company (He is a CEO of one IT company, where they have 150+ employees) and he asked me to help him in finding a right person. They one day he said, “Sanjeev, I have dropped the idea of hiring a HR-Manager, Admin guy is doing the “HR Work” and he is handling it in a better manner. Now the things are running smooth and I don’t want to complicate the process by hiring a HR Manager. Earlier, I had one HR Manager and at that time my organization was in mess”.

Conclusion

Image of HR Profession in the public or in the corporate world is not very good and we are not

International Trade Impact
International trade has become increasingly important to the world economy as well as the U.S. economy. Trade accounts for about 25 percent of U.S. and world gross domestic product (GDP). It is growing at twice the rate of any other economic sector. In terms of the United States, one-third of the small firms that make an exportable product and would like to export do not presently export what they manufacture. Of the small U.S. firms that do export, nearly two-thirds export to only one country.The international flows of goods and capital that underlie international finance are critically important to the well-being of the world's nations. United Nations statistics show that the ratio of world exports to total gross domestic product has consistently increased since 1970. Much of this growth in world trade can be attributed to the liberalization of trade and investment because of reductions in tariffs, quotas, currency controls, and other restrictions on the flow of international payments. In addition, the advances in communications and transportation facilities and their concomitant reductions in cost have also facilitated the growth in international trade. Much of the trade liberalization has been accomplished by the implementation of several regiona

Profession of Human Resource Management and Development (HRM & D), call it by any name - HR Operations, HR-Generalist, Recruitment, Talent Management, Training and Development, Employee Relations, Industrial Relations, Organization Development, Performance Management or Compensation and Benefits...they all come under the umbrella of HRM & D. So, let me start with one question for HR Professionals across the globe, why you joined HR Profession? Was it your first choice or you joined because you didn't had any other choice? I like to ask the HR aspirants, why they want to join this profession? What do they think is the skill required to enter into this profession and excel in this profession? Is it that anybody or everybody can join this profession and there are some qualities that one must posses before even thinking of joining this profession? Recently we had discussion that many people hate HR, so what you have in you…as a professional that people should love you and this profession.

These and many more similar questions just stormed into my mind and I thought of discussing these questions with you. Let’s start with a set of skills which, I think a HR Professional should posses, first do be in this profession and secondly to excel in this profession.

Why should you join HR Profession? Who should join?

One should join HR profession, if they have any of the following qualities:

1) You are very good in legal aspects particularly Labour Laws. You have thorough knowledge about various provisions of Labour Laws, Various forms associated with those laws and implications.

2) You are excellent in Database Management and can Generate N number of reports in just fraction of seconds.

3) You are very good with Number- statistical tools, Mathematical Formulae, Income Tax Provisions (particularly those related to Salary), Costing (Cost Analysis).

4) You have a sharp eye for recognizing the talent, talent identification, talent management and talent development. (Just like Bhuvan did in movie Lagan - Oscar Nominated Movie)

5) You are great negotiator and can negotiate a best deal with management and employees (Read it as Trade Unions)

6) You are an excellent motivator and can motivate any person to get best out of him. You have a talent to motivate and inspire a non-performer in such a way that over a period of time that person gets counted in the high-performers of your organization and starts getting rewards for his performance.

7) You are a great strategist. You can think like “Chankaya”; you are clever “Birbal” (Both are characters from Indian History) and an Cajole people like Lord Krishna (A mythological Character) 8) You are much matured. You don’t think from your heart but you are empathetic. You are not emotional but can understand the way people think. You can solve any work related or professional problem of any of your employee, without getting carried away.

9) You are great in crisis management. If there is any incident or accident in the organization; if there is any rumour in the organization or any crisis…you can ensure that a minimum possible damage is caused…keeping in mind the interests of the organization and its people.

10) You have deep knowledge about various industries. You are like a knowledge hub. You know all about who’s who in the field; business models; success stories (case studies) and best practices being adopted by different companies in different industries.

11) You are not a great leader but an excellent leader, who can inspire their team and can get best out of them. No one wants you to be Mahatma Gandhi or Nelson Mandela but yes, you need to be like Ricky Pointing or Steve Waugh (Cricket Captain of Australia ) or like Hansie Cronje (Former Cricket Captain of South Africa) or like Saurav Ganguly (Former Cricket Captain of India).

12) They are life long learners. They never think that…it’s enough. They keep on learning…new HR related Techniques, HR Strategist, about new-new businesses etc.

But, why people join this profession?

A. I spoke to few people, those who are freshers or who are just pursuing their MBA’s with specialization in HR and they mentioned that they want to be in this profession because it is a “Tension Free Profession”.

B. Most of the females join this profession for following reasons:

a) Of course they want to work and this is the only “decent job” in corporate world which, gives them respect and dignity.

b) They don’t want to join “field jobs” (Marketing).

c) They hate mathematics so don’t like finance and

d) This is the only profession where time suits them…as per the family needs and restrictions.

C. Some people say “we tried to get into many professions…my father wanted me to be a doctor; my mother wanted me to be an engineer; my brother wanted me to be a Chartered Accountant and I wanted a scientist; my brother asked me try in Hotel Management and my uncle who is a Air force wanted me to be a pilot…I tried all…but I failed. Now, I am living…so need to do some work to earn and grow hence at last I joined HR”.

What others think about this profession?

1) “Oh, your job is not that difficult. What you people does, anybody can do and for that you don’t even need MBA. Even a graduate can do this job.

2) “Oh, ok, so you job is that Na…which involves filling so many forms, maintaining files and settling the claims”.

3) “Ok, so you give the salary”

4) These days HR is a Synonym of recruitment. Tell anybody that you are in HR and they will reply, “Oh, ok so you are a recruiter”.

Conclusion

Image of HR Profession in the public or in the corporate world is not very good and we are not d

Where to Advertise Your Small Business Online…Without Paying a Penny
From start-up costs to paying employees, entering the world of small business is not an easy journey for your bank account. After all of the hassles of figuring out how to pay for your initial costs of expenses such as office space and supplies, one large question remains. How do you reach potential consumers? Without a large budget to accommodate the overwhelming costs of advertising in print publications, attracting the attention of buyers can be a serious challenge.However, advertising can be much cheaper than you expect. Any way in which you reach the eyes and ears of an audience is a form of advertising, and you have an audience of millions waiting on the other end of your computer. The cost of reaching them: zero dollars.As Internet use continues to soar, buying, selling and advertising online do, too. Advertising banners and site space will incur another expense on your small business, but there are many opportunities to avoid these costs while still putting your business’ name on the map.The Internet continues to be the primary outlet for people in search of new friends and acquaintances. Consider the number of host sites that operate on networks of people tied together via a common thread.

profession.

Why should you join HR Profession? Who should join?

One should join HR profession, if they have any of the following qualities:

1) You are very good in legal aspects particularly Labour Laws. You have thorough knowledge about various provisions of Labour Laws, Various forms associated with those laws and implications.

2) You are excellent in Database Management and can Generate N number of reports in just fraction of seconds.

3) You are very good with Number- statistical tools, Mathematical Formulae, Income Tax Provisions (particularly those related to Salary), Costing (Cost Analysis).

4) You have a sharp eye for recognizing the talent, talent identification, talent management and talent development. (Just like Bhuvan did in movie Lagan - Oscar Nominated Movie)

5) You are great negotiator and can negotiate a best deal with management and employees (Read it as Trade Unions)

12) They are life long learners. They never think that…it’s enough. They keep on learning…new HR related Techniques, HR Strategist, about new-new businesses etc.

But, why people join this profession?

B. Most of the females join this profession for following reasons:

a) Of course they want to work and this is the only “decent job” in corporate world which, gives them respect and dignity.

b) They don’t want to join “field jobs” (Marketing).

c) They hate mathematics so don’t like finance and

d) This is the only profession where time suits them…as per the family needs and restrictions.

What others think about this profession?

1) “Oh, your job is not that difficult. What you people does, anybody can do and for that you don’t even need MBA. Even a graduate can do this job.

2) “Oh, ok, so you job is that Na…which involves filling so many forms, maintaining files and settling the claims”.

3) “Ok, so you give the salary”

4) These days HR is a Synonym of recruitment. Tell anybody that you are in HR and they will reply, “Oh, ok so you are a recruiter”.

Conclusion

Image of HR Profession in the public or in the corporate world is not very good and we are not

Trust is the Key
Can you imagine taking your money to a bank and not knowing whether they would deposit it into the correct account? I imagine that you would trust them to do the right thing and keep your banking transactions straight. The same is true when a customer buys your goods and services; they trust that you will follow-through with delivering on time at the right location as promised. They expect that you will deal with them in an honest and truthful way. Trust is easy to build when you have not had any dealings with the person before, there is no history and people tend to trust each other unless something happens to destroy it. Once trust is gone, so is the business relationship and the business with this customer. Sometimes we think of sales people as untrustworthy, that they will tell us anything in order to get us to buy. Not only that when we do buy, they cannot deliver on their promises. Your customer trusts you to give them what they have ordered.The three most important things when dealing with customers is to be loyal, reliable and honest. If any one of these ingredients is missing, the relationship is doomed for failure. The same is true when you form a Power Team or create an Alliance. Even leads groups expect the same. All of these elements add

a great strategist. You can think like “Chankaya”; you are clever “Birbal” (Both are characters from Indian History) and an Cajole people like Lord Krishna (A mythological Character) 8) You are much matured. You don’t think from your heart but you are empathetic. You are not emotional but can understand the way people think. You can solve any work related or professional problem of any of your employee, without getting carried away.

12) They are life long learners. They never think that…it’s enough. They keep on learning…new HR related Techniques, HR Strategist, about new-new businesses etc.

But, why people join this profession?

B. Most of the females join this profession for following reasons:

a) Of course they want to work and this is the only “decent job” in corporate world which, gives them respect and dignity.

b) They don’t want to join “field jobs” (Marketing).

c) They hate mathematics so don’t like finance and

d) This is the only profession where time suits them…as per the family needs and restrictions.

What others think about this profession?

1) “Oh, your job is not that difficult. What you people does, anybody can do and for that you don’t even need MBA. Even a graduate can do this job.

2) “Oh, ok, so you job is that Na…which involves filling so many forms, maintaining files and settling the claims”.

3) “Ok, so you give the salary”

4) These days HR is a Synonym of recruitment. Tell anybody that you are in HR and they will reply, “Oh, ok so you are a recruiter”.

Conclusion

Image of HR Profession in the public or in the corporate world is not very good and we are not

How To Gain Lasting Recognition
I recently came across a story which goes to prove and confirm what I have said in previous articles. That is, in order to be successful in your workplace or indeed business you need to work on developing your soft skills, i.e. your interpersonal skills, which includes your communication and the ability to deal with people effectively and efficiently.Your communication with people has lasting impact and is far more important, as ultimately it can determine whether you get hired for that dream job, or perhaps get that long awaited client.You do not need to be No.1 to be recognised in your field once you have improved communication skills and a understanding of systems or networks. Having these skills will catapult you over and above your competition and put you in the driving seat.If I was to ask you who invented the light bulb, most would rightly say Thomas Edison. But, what if I told you he was not the 1st! That's right, Thomas Edison was not the first person to come up with a working model of the electric light, he infact was the 23rd person! So how did he manage to be accredited with inventing the electric light system and become world famous.Thomas Edison was born in 1847, between the ages of 12 and 15 he worked on the railro

Cronje (Former Cricket Captain of South Africa) or like Saurav Ganguly (Former Cricket Captain of India).

12) They are life long learners. They never think that…it’s enough. They keep on learning…new HR related Techniques, HR Strategist, about new-new businesses etc.

But, why people join this profession?

B. Most of the females join this profession for following reasons:

a) Of course they want to work and this is the only “decent job” in corporate world which, gives them respect and dignity.

b) They don’t want to join “field jobs” (Marketing).

c) They hate mathematics so don’t like finance and

d) This is the only profession where time suits them…as per the family needs and restrictions.

What others think about this profession?

1) “Oh, your job is not that difficult. What you people does, anybody can do and for that you don’t even need MBA. Even a graduate can do this job.

2) “Oh, ok, so you job is that Na…which involves filling so many forms, maintaining files and settling the claims”.

3) “Ok, so you give the salary”

4) These days HR is a Synonym of recruitment. Tell anybody that you are in HR and they will reply, “Oh, ok so you are a recruiter”.

Conclusion

Image of HR Profession in the public or in the corporate world is not very good and we are not

Know Your Customer's Customer
In financial year 2003-4 Air bus started a new advertising campaign. In an industry, like aircraft, so much matured, there was a tendency in aircraft producers to target the big and medium airlines and governments of countries for their big contract running in billion of dollar. Most of second half of 20th century was dominated by Boeing. Its 747 has just no parallel, the biggest monster flying in the sky. People were happy to see 747. Air Bus was challenger to Boeing. She turned the table. ‘Air Bus started thinking about one level down, the Airlines’ customers. They started targeting the fliers. By highlighting comfort and security issues of an aircraft and launching the next biggest flying machine, A380.Does anyone take notice?You bet. They did. Air Bus wanted people to ask their airlines, which aircraft they are using whether it is A380 or not. And succeed they did.In year 2005, Boeing was trailing for behind from Air Bus. They were beaten in their own games. The biggest monster and by the common people urge to fly in a safer and comfortable aircraft. Do you think Air Bus is safer and more comfortable aircrafts producer? Naahh. But you can not challenge you customer conviction and knowledge. If they say A is bigger, better and safer

pilot…I tried all…but I failed. Now, I am living…so need to do some work to earn and grow hence at last I joined HR”.

What others think about this profession?

1) “Oh, your job is not that difficult. What you people does, anybody can do and for that you don’t even need MBA. Even a graduate can do this job.

2) “Oh, ok, so you job is that Na…which involves filling so many forms, maintaining files and settling the claims”.

3) “Ok, so you give the salary”

4) These days HR is a Synonym of recruitment. Tell anybody that you are in HR and they will reply, “Oh, ok so you are a recruiter”.

Conclusion

Image of HR Profession in the public or in the corporate world is not very good and we are not doing much to improve the same. I feel sad when people ask queries like:

1) What is the concept of CTC?

2) What is the difference between Offer-Letter and Appointment-Letter?

3) How many leaves we should give to our employees?

4) How to calculate attrition rate or rate per hire?

5) What components of salary are taxable?

And then when someone comes and says that we hate HR...such people just look at their face. It looks silly and sad. We need to raise our own standard, attitude and style of work. Nobody can help us. We need to help ourselves. Or else the day is not very far away, when the companies will be outsourcing the total HR-Functions and HR will only be there as “Consultancy Firms” or “Outsourced Company”. Nobody wants to hire and keep problems. I think, that will be good. Companies will be having choice to choose BEST (Consulting firm or Outsourcing Partners) from the market.

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They also shared their views:

1. Mr. Atul Marwah: “I must congratulate you on being so candid and honest . I fully agree with every word of your article. I think that people like you who have guts to bring out the truth - rather stark nacked truth would be the one who would make a difference”.

2. Ms Rose Balana: “Thanks Sanjeev. I learned a lot. You are right we should raise our standards”.

3. Ms. Shirin Ladhani: ”Thanks for this article.........nice reading material on HR....infact a good help to people like me who are strongly motivated to start their careers in HR”.

4. Mr. Dip Ghosh: “The article really touched me. One cant hit the nail on the head more. After 12 years in this HR profession in cross section of industries, I have seen the ignomy and lackadaisical attitude of people towards HR as if it is a necessary evil. And as you said rightly, none but we r responsible for the mess we are in. Often I hear complaint from my colleagues that "Oh the CEO (Who is generally a marketing / Finance / Engineer guy) doesnt bother to consult the HR". But do HR contribute significantly in core company activity so that we can warrant attention from the CEO. Probably not. The chances of a Chartered Accountant compromising with his professional ethics is far less compared to a HR guy who easily succumbs to the whims and fancies of the top management because he hardly have a professional body to eport back”.

5. Mr. Prasad SKR: “You have raised an interesting topic that needs to be discussed at length”.

6. Mr. IVNS Raju : “I like the line of argument of Mr. Ghosh who is very clear in what he says. The HR profession probably becomes justifyable only when it can latch itself to a body of knowlege that is more reliable than the psychometric tests and various HR Models that are rooted in the ability to use the English Language with a unique knack. The Institutes rolling out batches after batches need to introspect about the knowledge and skill that they impart and the attitudes that they profess to have a positive impact on the delivery of HR services”.

7. Geetha Murthy : “Thanks Sanjeev. It is great food for thought.Agree with the 'qualities which are a must' for HR professionals.I can take pleasure and pride in saying I am in HR by choice and not by chance. I have a passion for HRM & D. And personally, when HR Aspirants ask me, I tell them what it takes to be there apart from their MBA degree. Within my own individual capacity, trying to bring about change in those who think wrong about HR professionals and I am sure such pieces from you would do us all good if we can forward the link to those who have mis-conception about HR department”.

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Looking forward to your comments and feedback

Regards

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Remember the big break of AT&T years the prior? All the commotion about a monopoly and what do we see today? A huge merger putting more pieces back together again and what is this Humpty Dumpty syndrome?

Want to create print ads that get results? Below are three tips you absolutely must keep in mind for that to happen.

So you finally managed to get that franchise that you have been dreaming of. You are finally one step closer to having that financial success you have been dreaming of all your life. Take heed however, having that franchise formula does not necessarily ensure that it will be all smooth sailing from this point on. In fact you must be ready to pull your belt one notch tighter and burn the midnight oil as one 9 out of ten franchisees fail every year. Although this figure means that you have much better odds in seeing your franchise successful, you just might end up as the only one out of the ten who is unlucky. So here are a few tips to make sure you will be one of the successful franchisees in your system.

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