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  • Casual Articles - Headphones Present New Challenges for Customer Service

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    s that already have an ADA compliant workplace for the hearing impaired will have an advantage on this trend.

    2. Customer service issues. Baby Boomers are still movi

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    As the workforce continues to age they can be expected that employees will more frequently be listening to personal music while at work. A recent study by Spherion shows that 22% of Baby Boomers listen to MP3 players or iPods at work while 48% of Generation Y listen to the music devices.

    As this trend continues there were several other trends that are likely to develop without proper preplanning:

    1. Safety issues. Employers will need to be careful with these listening devices do not distract employees from other important background sounds such as fire alarms, ringing telephone, calls for help from other employees, or other workplace “hearing” needs. Those companies that already have an ADA compliant workplace for the hearing impaired will have an advantage on this trend.

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    that 22% of Baby Boomers listen to MP3 players or iPods at work while 48% of Generation Y listen to the music devices.

    As this trend continues there were several other trends that are likely to develop without proper preplanning:

    1. Safety issues. Employers will need to be careful with these listening devices do not distract employees from other important background sounds such as fire alarms, ringing telephone, calls for help from other employees, or other workplace “hearing” needs. Those companies that already have an ADA compliant workplace for the hearing impaired will have an advantage on this trend.

    2. Customer service issues. Baby Boomers are still movi

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    r trends that are likely to develop without proper preplanning:

    1. Safety issues. Employers will need to be careful with these listening devices do not distract employees from other important background sounds such as fire alarms, ringing telephone, calls for help from other employees, or other workplace “hearing” needs. Those companies that already have an ADA compliant workplace for the hearing impaired will have an advantage on this trend.

    2. Customer service issues. Baby Boomers are still movi

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    oyees from other important background sounds such as fire alarms, ringing telephone, calls for help from other employees, or other workplace “hearing” needs. Those companies that already have an ADA compliant workplace for the hearing impaired will have an advantage on this trend.

    2. Customer service issues. Baby Boomers are still movi

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    s that already have an ADA compliant workplace for the hearing impaired will have an advantage on this trend.

    2. Customer service issues. Baby Boomers are still moving markets. They are more likely to resent any business with employees using earpieces. An etiquette will properly develop much like email etiquette developed in the early days of the Internet. When it does, Generations X and Y will adopt it quickly.

    MBC, the cultural empowerment organization based near Detroit, Michigan, has identified this as a key generational culture issue for 2007. The organization feels the best practice for resolving this potential safety and customer service issue is a two-pronged approach. First, employees must understand both issues from a generational standpoint. A Generation Xer needs to understand that when servicing another Generation Xer

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