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Casual Articles - Easing The ITIL Configuration Management Database Headache
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A pragmatic way to implement a CMDB is as follows.
First of all we get all the stakeholders together in one room. They should include representatives from the Service Desk and all technical teams as these are the people who will use the
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A CMDB can be very beneficial to all IT staff by providing them with a high level overview and detailed information on how the whole IT infrastructure fits together. This makes troubleshooting easier, improves planning for changes etc. As a matter of fact it assist all other ITIL processes in analysis and planning.
The only problem is that the idea of creating such a database and keeping it up to date may seem like a very daunting task and too expensive for the benefits to deliver a proper return on investment. This does not have to be the case if a project to implement the CMDB is planned properly and the correct people structure to accomplish this and maintain this is put in place.
I think a lot of CMDB implementations fail as IT management just appoints a Configuration Manager who they make responsible for the accuracy of the CMDB. Then they buy an expensive tool to discover everything, sit back and hope it will all work out. Eventually they will only discover that their CMDB just consists of a bunch of useless and out of date information that nobody can benefit from.
A pragmatic way to implement a CMDB is as follows.
First of all we get all the stakeholders together in one room. They should include representatives from the Service Desk and all technical teams as these are the people who will use the
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The only problem is that the idea of creating such a database and keeping it up to date may seem like a very daunting task and too expensive for the benefits to deliver a proper return on investment. This does not have to be the case if a project to implement the CMDB is planned properly and the correct people structure to accomplish this and maintain this is put in place.
I think a lot of CMDB implementations fail as IT management just appoints a Configuration Manager who they make responsible for the accuracy of the CMDB. Then they buy an expensive tool to discover everything, sit back and hope it will all work out. Eventually they will only discover that their CMDB just consists of a bunch of useless and out of date information that nobody can benefit from.
A pragmatic way to implement a CMDB is as follows.
First of all we get all the stakeholders together in one room. They should include representatives from the Service Desk and all technical teams as these are the people who will use the
Outsourcing your email operation makes sense.You may be running a business that requires processing many emails, whether it is, Sales emails to and from customers, Query emails to and from customers, other emails required to run the business, processing emails forms a core part of any established business.As volumes increase, it is important to make sure that emails are processed in a timely, professional and cost effective manner. Losing control of your email operation can result in unhappy customers and subsequent loss of business.There are many reasons you may consider outsourcing, including the following, Lack of resources to process current a
I think a lot of CMDB implementations fail as IT management just appoints a Configuration Manager who they make responsible for the accuracy of the CMDB. Then they buy an expensive tool to discover everything, sit back and hope it will all work out. Eventually they will only discover that their CMDB just consists of a bunch of useless and out of date information that nobody can benefit from.
A pragmatic way to implement a CMDB is as follows.
First of all we get all the stakeholders together in one room. They should include representatives from the Service Desk and all technical teams as these are the people who will use the
Whizzing in perpetual motion the minds of those in the Online Think Tank never stop considering all sides to all issues in their quest to come up with the best decisions and solutions for mankind. Recently a topic came up which pits capitalism against socialism in the ultimate challenge as one gentleman who worked 30 years in an R and D research project is now giving it all away.Thus he stated that giving it away is best for humanity. Well yes in a way it is pretty nice of him. I agree that if you have an idea or concept that giving it is better for humanity and yet there is nothing wrong with making a profit either. I also believe that Bill Gates did give away mu
A pragmatic way to implement a CMDB is as follows.
First of all we get all the stakeholders together in one room. They should include representatives from the Service Desk and all technical teams as these are the people who will use the
As a small business, trying to play the low price game is a losing strategy, yet ironically that is the strategy so many small business owners start out with. This is a fear based strategy which is the first sign that it is the wrong one for small businesses. A flourishing business does not operate with a fear mindset. It runs on a plan of positive self expectancy and of wealth creation and charges full price for its value. By utilizing the following six steps your company can start to flourish too by maximizing your profit margins and not succumbing to the temptation of useless and many times dooming price cuts.1. Don’t be afraid to charge what you are you wo
A pragmatic way to implement a CMDB is as follows.
First of all we get all the stakeholders together in one room. They should include representatives from the Service Desk and all technical teams as these are the people who will use the CMDB and who will benefit from it. Use input from these people to compile a list of outputs that you want from the CMDB. For example as a technical team leader I would like to have the infrastructure I am responsible for to be documented in detail, so that when a new person starts in my team, I can refer that person to the CMDB to understand how everything fits together.
Once you know what you want out of the CMDB, you can start to list all the requirements.
What attributes of CI’s do we need to store? To what level of detail will we go? E.g. Do we need to track a keyboard’s serial nr?
Do we need to create an entry of a SQL database job as a CI in the CMDB? This level of detail might be necessary if that database job is in any way important to the correct operation of the IT infrastructure.
Once you know what you want, you can go and hunt for a tool. The tool must adhere to all you requirements or should be customizable to adhere to your requirements. It would be a good idea if your CMDB tool integrates with your Helpdesk and Change management tools.
A very important step that normally gets neglected and which I think is probably the most important factor when implementing the ITIL Configuration Management process and a CMDB is to h
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