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Casual Articles - Secret Shopping - Evaluating Objectively Your Employees’ Activity
Several years ago I was sitting in the office of a very successful businessman. He was the CEO of the company. He had finished interviewing me for a sales managers position.As we approached the end of the interview he turned to me and told me that he was very impressed with me ...so far. He then paused dramatically and said,<
So how does it work?
Think at it as a five steps guide:
Step 1: Defining your business needs.
This means that drawing a profile of the company is mostly required
In any online business the bottom line is always profit. Regardless of your ultimate vision for your business, if you don't focus on your bottom line you simply won't survive – unless you don't mind ‘paying’ to run a business. So many people who own an online business are actually running it at a loss, mainly because their focus is not
When it comes to optimum running business, there are a few aspects you need to settle, in order to have the correct image. These aspects include the sales and promoter’s activity, the level of the business, managers’ way of dealing with customer related issues.
Secret shopping or mystery shopping, as it is sometimes called, is about evaluating the performance of your workers. It can enable you, as a business owner, to have an objective perspective on the daily work and activities of your employees, services, on how your company is seen in comparison to the competition.
We cannot check the quality of our employees’ activity because we simply cannot be there all the time. But you can regularly send trained shoppers in order to receive a quick and objective report on what they observe. The biggest problems appear in customer service and sales. And this is a hazard for your business. If the worker isn’t doing his job correctly, the company might loose the client.
So how does it work?
Think at it as a five steps guide:
Step 1: Defining your business needs.
This means that drawing a profile of the company is mostly required i
Many people sign up for affiliate programs with the hopes of making some serious money. They advertise a few places and then wait for the money to start pouring in. When it doesn’t, they blame it on the program and quit.I am convinced the only way to make money online is to have a consistent Advertising plan. A plan you are w
Secret shopping or mystery shopping, as it is sometimes called, is about evaluating the performance of your workers. It can enable you, as a business owner, to have an objective perspective on the daily work and activities of your employees, services, on how your company is seen in comparison to the competition.
We cannot check the quality of our employees’ activity because we simply cannot be there all the time. But you can regularly send trained shoppers in order to receive a quick and objective report on what they observe. The biggest problems appear in customer service and sales. And this is a hazard for your business. If the worker isn’t doing his job correctly, the company might loose the client.
So how does it work?
Think at it as a five steps guide:
Step 1: Defining your business needs.
This means that drawing a profile of the company is mostly required
Every new job has a learning curve. This is why quick learners are worth their weight in gold. One of the biggest costs of bringing on a new hire into a company is training. There is always a cost. Maybe you have the formal education and experience for the position but there will be certain things that are specific for this position. T
We cannot check the quality of our employees’ activity because we simply cannot be there all the time. But you can regularly send trained shoppers in order to receive a quick and objective report on what they observe. The biggest problems appear in customer service and sales. And this is a hazard for your business. If the worker isn’t doing his job correctly, the company might loose the client.
So how does it work?
Think at it as a five steps guide:
Step 1: Defining your business needs.
This means that drawing a profile of the company is mostly required
In my career advising practice, I often find that my clients are not clear about what success means for them. Our society defines success primarily around three elements: power, money and fame. Many of you reading this may be saying, “wait a minute –those elements are not the most important things to me.” Success is often intangible.
So how does it work?
Think at it as a five steps guide:
Step 1: Defining your business needs.
This means that drawing a profile of the company is mostly required
"There are no jobs in (fill in your city's name)." Its not what you know but whom you know that gets you a job in (same city's name)."How often have you heard those statements? Are they true? They are if you believe them. You will not find a shortage of people willing to spread that negative message. Before you buy into the alleg
So how does it work?
Think at it as a five steps guide:
Step 1: Defining your business needs.
This means that drawing a profile of the company is mostly required in order to have the right and realistic start.
Step 2: Analyzing the key points that need checking and tracking.
After the profile has been established, the next step is to establish what the pursued aspect is: point of sale marketing audit, integrity audit, comparison audit, employee or customer scenario.
Step 3: Selecting and training the right shoppers for your profile.
The evaluators (mystery shoppers) will not only assist and write down negative aspects of service. They are not there only to replace video cameras. They measure customer service through the customer’s eyes.
Step 4: The actual visit of the secret shopper.
This is the moment when all is put into practice. Also, this is the moment when the quality of the mystery shopper is seen.
Step 5: Receiving valuable feed – back.
This is when you actually see the quality of customer service, selling and your employee’s behavior. Is the unique way to discover your weak points and also to see where you need to w
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