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    A Performance Management View On Tipping
    Recently I read an article about tipping and it triggered me to elaborate on the subject, because it offers many possibilities.In this view the idea of tipping is compared with performance management. The client is the one who evaluates the performance. And as tipping is often used in restaurants and bars, the client is the customer who is receiving the service.When comparing the tip as an incentive for the performance the first question to answer by the one who is offering the service, or who is evaluating the service is: “how do you do your job?”One. On average. This means that – in a normal distribution - nearly 70 percent of the cases the client receives an average attention. This is nothing more than the average (attention) of all people who serve in restaurants. Should the receiver of the service tip in this case?Two. Below average. Same setting, but the attention is below every expectation. In this case the client should not receive a tip, but issue a complaint. It will probably do neither, but the guest in question will probably not return.Three. Your service if above expectations. Should you receive a tip? Yes, but remember that this view on tipping is highly dependent on culture. In performance-cultures y
    y mean is this: “We failed. And we discovered some problems we have as a result of that failure.”

    Let’s start saying what we mean.

    A great leader is not broken by failure. If he does the right thing when failure comes, and it will come, he can turn those dark days into light, that bas

    Teleconferencing Helps You Build a Business Empire
    You balk as you look at the phone bill. In the three months it took your company to branch out to a location three continents away from where you are, you've spent enough money on phone bills to buy both an apartment in New York and a Porsche. What worries you the most is that you know this isn't the end of the story, or your phone bills. With key members of your staff calling each other almost every hour, you know those bills would remain as high as your blood pressure level.With this pressing reality in mind, why not turn to teleconferencing? Teleconferencing is a meeting involving people in various places around the world. They talk to teach other using telephones or video links to communicate with each other. The good thing about teleconferencing is that it lets you keep dynamic lines of communication open for only a fraction of the usual costs. In recent years, more and more companies are turning to teleconferencing for their communication needs.Good News The good news is that teleconferencing is a competitive market. To edge their competition out of the picture, more and more teleconferencing service providers are offering rates that cut your phone bills by as much as 40%.You can use such cutthroat competitive prac
    My mother always said that I had a special knack for “turning lemons into lemonade.” That’s something of a dubious virtue to have, because it means I’ve had plenty of opportunities to salvage treasure from trash in my life. But that is exactly what I’ve done, and will continue to do.

    As a leader, if you’ve played the game long enough, and have swung the bat enough times, you probably have a few base hits scattered among your many home runs. If the truth be told, you may have a few strikeouts, too—a few lemons, as it were. We hear a lot of talk about success strategies for leaders and businesses today but we rarely speak of the unspeakable: Failure.

    Ouch! It hurts to even write it because we’ve gotten so politically sensitive that “problems” are now “opportunities” and “failures” have become “challenges,” as in: “We experienced some challenges on the last project we executed for that client and we uncovered some opportunities for improvement.”

    What?

    If problems have become “opportunities,” what, then, are real opportunities? Problems? This Orwellian double-speak is no help to a leader who is intent on growing from his failures.

    What we really mean is this: “We failed. And we discovered some problems we have as a result of that failure.”

    Let’s start saying what we mean.

    A great leader is not broken by failure. If he does the right thing when failure comes, and it will come, he can turn those dark days into light, that bas

    That First Bite - Success No Matter The Cost?
    It seems that some things never change. As adults, we hear through the media, about the lack of ethics and the consequences of ethical lapses. They capture attention in almost every venue – from broadcast to internet to print. Whether we hear about Enron, HP, or Martha Stewart – one thing we know is that the choices we make can have a profound impact on the consequences we live.Not only are adults aware of the ethical issues in our country, but youth are also bombarded with choices and ethical issues. Recently a “Teen Ethics Poll” was released by JA Worldwide™ (Junior Achievement) and Deloitte & Touche USA LLP (Deloitte). The results, featured on the Junior Achievement web site (www.ja.org) and reported in an article in USA Today (www.usatoday.com) dated December 6, 2006, support the concept that unethical decisions start at an early age. “The notion that large numbers of students feel somewhat unprepared to make ethical decisions, coupled with the fact that they feel pressure to succeed at all costs, is a troubling combination,” said David Miller Ph.D., Executive Director of the Yale Center for Faith and Culture and Assistant Professor (Adjunct) of Business Ethics.Published survey results showed that 69% of teens admitted to lying, 34
    eader, if you’ve played the game long enough, and have swung the bat enough times, you probably have a few base hits scattered among your many home runs. If the truth be told, you may have a few strikeouts, too—a few lemons, as it were. We hear a lot of talk about success strategies for leaders and businesses today but we rarely speak of the unspeakable: Failure.

    Ouch! It hurts to even write it because we’ve gotten so politically sensitive that “problems” are now “opportunities” and “failures” have become “challenges,” as in: “We experienced some challenges on the last project we executed for that client and we uncovered some opportunities for improvement.”

    What?

    If problems have become “opportunities,” what, then, are real opportunities? Problems? This Orwellian double-speak is no help to a leader who is intent on growing from his failures.

    What we really mean is this: “We failed. And we discovered some problems we have as a result of that failure.”

    Let’s start saying what we mean.

    A great leader is not broken by failure. If he does the right thing when failure comes, and it will come, he can turn those dark days into light, that bas

    Custom Trade Show Booth
    Trade shows are one of the best ways to promote your business or service as they provide face to face interaction with the target customer. You also have the opportunity to convince and impress your clients and clear their doubts and misapprehensions, if any. A custom trade show booth offered by First Trade Show offers the client the flexibility to get a custom designed trade show booth according to his own specifications and requirements.First Trade Show is a company that offers trade show displays for companies who are or wish to participate in trade shows. The company offers in-house design, designing and fabrication of custom exhibits. It even offers management of trade show exhibits in case you require them to do so.If you are setting up a Trade Show Exhibit Booth and you don’t want to settle for any standard designs, then Custom Trade Show Booth is the best option for you. It opens a totally new world of designing prospects where the design and creative possibilities are limitless. First Trade Show offers innovative and creative designs that are practical as well as functional. These custom exhibit designs though affordable, are a bit costlier than others. These designs add a professional and classy touch to your trade show displ
    nd businesses today but we rarely speak of the unspeakable: Failure.

    Ouch! It hurts to even write it because we’ve gotten so politically sensitive that “problems” are now “opportunities” and “failures” have become “challenges,” as in: “We experienced some challenges on the last project we executed for that client and we uncovered some opportunities for improvement.”

    What?

    If problems have become “opportunities,” what, then, are real opportunities? Problems? This Orwellian double-speak is no help to a leader who is intent on growing from his failures.

    What we really mean is this: “We failed. And we discovered some problems we have as a result of that failure.”

    Let’s start saying what we mean.

    A great leader is not broken by failure. If he does the right thing when failure comes, and it will come, he can turn those dark days into light, that bas

    How to Stay Ahead of the Rest
    Today's world is highly competitive. Regardless of whether you are in business or in the workforce you have to ward off competition each and every day. But there is something that you can do to keep ahead of the field so that your competition does not threaten you.The best thing you have going for you when it comes to beating the competition is the habits that your competition live by day in and day out. Because most people and most businesses have poor habits then it is easy for you to distinguish yourself and stay ahead of the pack.One of the habits that distinguish top performers from the rest is the habit of going the extra mile.Going the extra mile doesn't mean putting in long hours, many of your competitors are already doing this to no avail. Going the extra mile means that you do each and every thing a little bit better than your competition does.You don't have to be the best at any one thing, as long as you do everything a little better than most that will add up to a huge difference overall and will keep you well and truly at the front of the pack.There is a saying that comes from dog sledding that says if you're any dog other than the lead dog then your view is always the same. The lead dog sees the whole
    xecuted for that client and we uncovered some opportunities for improvement.”

    What?

    If problems have become “opportunities,” what, then, are real opportunities? Problems? This Orwellian double-speak is no help to a leader who is intent on growing from his failures.

    What we really mean is this: “We failed. And we discovered some problems we have as a result of that failure.”

    Let’s start saying what we mean.

    A great leader is not broken by failure. If he does the right thing when failure comes, and it will come, he can turn those dark days into light, that bas

    9 Secrets To Making Laser-Accurate Financial Decisions
    Making top notch financial decisions is the goal of all good managers. Unlock these secrets to make a start on this process today.Secret #1. Think Widely on Options to Solve the ProblemIt is a waste of your time if you make decisions without canvassing ALL the options. How can the business be served well if you haven’t bothered to think of all the ways to solve your financial problem?For example, if you are required to find a replacement for an aging computer system or factory plant item, what options would you think were available? What questions would you ask?- Replace with a comparable item? - Repair, upgrade, refurbish or maintain the current item? - Purchase new/second-hand item with more capacity and increased output? - Will the customers still be there for the outputs of the new equipment over its life? - Will the company’s direction still provide a need for this asset over its life? - What are competitors likely to be doing during the life of the asset? - Will the cost of the new equipment price the product out of the market?Secret #2. Think Outside the BoxNow that you have thought of good questions it’s time to apply some creative thinking processes to them in order
    y mean is this: “We failed. And we discovered some problems we have as a result of that failure.”

    Let’s start saying what we mean.

    A great leader is not broken by failure. If he does the right thing when failure comes, and it will come, he can turn those dark days into light, that base metal into gold, that trash into treasure and those failures into success. That’s the opportunity part; but it only comes after the failure part.

    Winston Churchill once defined success as “going from failure to failure without loss of enthusiasm.”

    Remember – a leader’s composure, mood, outlook, actions and vision impact the entire organization and all the people in it. How you handle failure says more about you than how you handle success. Learn to deal effectively with it and you will grow as a person, leader and mentor.

    This is a ten-point strategy to make lemonade out of your lemons. When failure comes, take out a piece of paper and begin the process of alchemy by following this ten-point strategy. It’s essential this be done on paper—not in your head.

    #1. Recognize it, and name it. It has been said that pain is God’s megaphone and He uses it to get our attention. It is when our mistakes cause pain, discomfort, loss or worse that we recognize there is a problem. Unless we have a courageous and trusting counselor or subordinate who is willing to tell us when we are heading in the wrong direction (and the higher up the ladder we climb, the few

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