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Casual Articles - Hire and Retain Baby-Boomers to Improve Productivity
Everyone has difficult clients, the ones that make you wince when they call, you dread meeting with, and you lose sleep thinking about sending your bill to and having to deal with their adverse reaction. However, there are simple steps you can take to improve your business relationships with these loose cannons. The following are six ways to handle difficult clients:1. Watch for warning signals. It's easier to not start a relationship than it is to sever an ongoing relationship. When you are interviewing potential new clients keep an eye out for warning si
As a corollary to creativity, older workers are more likely to want to see a project through from
Capturing them with ControversyI’m not saying that you should be controversial for the sake of it. In fact, controversy may be the last thing that you want. But let’s face it, controversy sells!John McEnroe, Kate Moss, Dan Brown, The Rolling Stones, George Galloway, Eminem, Kurt Cobain, Apple Macintosh - are all examples of controversial or converse brands that sell. They are (and were) unusual in different ways, and they use their idiosyncrasies to lead the market and sell their products. Some of the examples are modern, other less so, but the
Older workers were brought up in an era of company loyalty. Their need to move on every two years was never as strong as today's younger workers. If they have been successful in their careers, they also have probably had enough of "moving on".
By staying in a job longer, older workers provide a living knowledge management system, increasing corporate memory.
Older workers are less likely to admit what they do not know. They have little left to prove and are more receptive to actually learning from training rather than just attending training. They ask more questions, are slower at completing exercises and in doing so retain more knowledge from training.
Older workers understand the meaning of accountability. They have less need to shift responsibility for their actions as they are less likely to feel the need to "compete". Equally, they are less likely to lose confidence over mistakes made, wanting more to correct errors than to wallow in introspection.
Creativity is seen as the purview of younger workers. Older workers have seen what works in a company's culture, what is realistic and what is not. Creativity is not necessarily about the number of ideas but more about the number of effective ideas.
As a corollary to creativity, older workers are more likely to want to see a project through from
Want to add more value to your customers? Be sure you know what to add!Here are eight proven ways to get close to your customers and find out what they value, what they care about, what they really want:1. Ask them! Whether in print, in person or over the phone, nothing beats asking customers exactly what they want, and how they want it. (Ask them what they don’t want, too!) Use printed sheets, mail-back forms, comment cards, telephone scripts and more.2. Conduct focus groups. Bring a group of customers together for an open-ended chat session. Se
Older workers were brought up in an era of company loyalty. Their need to move on every two years was never as strong as today's younger workers. If they have been successful in their careers, they also have probably had enough of "moving on".
By staying in a job longer, older workers provide a living knowledge management system, increasing corporate memory.
Older workers are less likely to admit what they do not know. They have little left to prove and are more receptive to actually learning from training rather than just attending training. They ask more questions, are slower at completing exercises and in doing so retain more knowledge from training.
Older workers understand the meaning of accountability. They have less need to shift responsibility for their actions as they are less likely to feel the need to "compete". Equally, they are less likely to lose confidence over mistakes made, wanting more to correct errors than to wallow in introspection.
Creativity is seen as the purview of younger workers. Older workers have seen what works in a company's culture, what is realistic and what is not. Creativity is not necessarily about the number of ideas but more about the number of effective ideas.
As a corollary to creativity, older workers are more likely to want to see a project through from
While business cards aren’t all that expensive, they can be quite a lot of trouble. You have to go to all the trouble of deciding what to put on them, either designing them or getting someone to design them for you, and then taking the finished design to the printer. And then you have to do it again every time you change your phone number, job title or whatever! So why go through all that? What’s the point?Well, there are lots of good reasons why you should carry business cards with you wherever you go. For one, it’s a way of giving out all your contact detail
Older workers are less likely to admit what they do not know. They have little left to prove and are more receptive to actually learning from training rather than just attending training. They ask more questions, are slower at completing exercises and in doing so retain more knowledge from training.
Older workers understand the meaning of accountability. They have less need to shift responsibility for their actions as they are less likely to feel the need to "compete". Equally, they are less likely to lose confidence over mistakes made, wanting more to correct errors than to wallow in introspection.
Creativity is seen as the purview of younger workers. Older workers have seen what works in a company's culture, what is realistic and what is not. Creativity is not necessarily about the number of ideas but more about the number of effective ideas.
As a corollary to creativity, older workers are more likely to want to see a project through from
In a bar, you will find an interesting and diverse community of people who will seek out fine bartending, not only for the relaxation and camaraderie, but also for a familiar and comfortable environment where they are recognized and accepted. For many people, in this competitive and aggressive world, a bar may be a sole source of sustenance for those basic things that are so essential to us all as humans. We are, after all, social beings.Who doesn't recall an episode of the television series "Cheers" when every time one of the leading characters would walk in,
Older workers understand the meaning of accountability. They have less need to shift responsibility for their actions as they are less likely to feel the need to "compete". Equally, they are less likely to lose confidence over mistakes made, wanting more to correct errors than to wallow in introspection.
Creativity is seen as the purview of younger workers. Older workers have seen what works in a company's culture, what is realistic and what is not. Creativity is not necessarily about the number of ideas but more about the number of effective ideas.
As a corollary to creativity, older workers are more likely to want to see a project through from
This is the second part of creating your own business card. If you missed the first one, let me know: mailto:webmistress@janes-place.comClick in the box, where you want your text to appear.Type in your text. Make sure the text is where you want it. For example, in my card the bottom text wasn't under my logo. To put it under the logo, I highlighted the text I wanted under the logo and clicked on the left button on the tool bar.You can change the font, by going to the 'Format Menu' and choo
As a corollary to creativity, older workers are more likely to want to see a project through from idea to implementation. They gain more pleasure out of seeing something completed than the thrill of the presentation or the business case being accepted.
Organisations not only need to retain older workers but attract them. Developing strategies to attract the best of the older workers and gain the benefits of older workers will improve productivity.
Several strategies are commonly available to attract older workers. Part time working, working from home or tele-working, contract consulting and special assignments are all helpful in attracting older workers. However, by far the most successful strategy is to let people know that older workers are valued.
The tactics to use in letting older workers know they are valued is no different than it is to let younger workers know they are valued:
- Give them meaningful roles with an outcome defined as a standard of performance
- Give them training to ensure that they are competent to achieve the outcome
- Set targets above the standard to challenge them to find new ways of achieving more
A typical industry which benefits from retaining and attracting baby boomers is the hospitality industry.
The hospitality industry is characterised by transient workers, high turnover and either high levels of training and retraining or fluctuating levels of customer service. Consequently, there are
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