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  • Casual Articles - 5 Tips for Naming Measures

    A Complaint?? Excellent!!
    Some of the best advice I’ve ever received is that when a client complains it gives you the best opportunity to make a vastly more loyal client. This was a hard concept for me to initially get my head around – because the first step was for me to stop dreading complaints. I had to change my mindset so that if a complaint came in, I was excited by the challenge of creating a more loyal client rather than just disappointed that someone was unhappy.You see, when a client is satisfied – they wo
    like "Customer Loyalty Index" sits above a chart, and you have no idea what the numbers mean?

    Use a sentence that describes what your measure is, giving more information than any name can. You might like to include things like the type of statistic (e.g. average or percentage), for what population

    Career Education: How It Can Propel Your Career Forward
    Ongoing career education is something that can help separate from you other job searchers and in some cases might help to win you the job.As a recruiter, I have worked with companies who won’t hire people without a university degree. In some cases, they specify the type of degree needed but in other cases, the company doesn’t care what the degree is in as long as you have one.In other words, a lack of education can cost you. And you might not even realize it if the company doesn’t pu
    What's in a name? Well for performance measures, there's a lot in how they are named. Different organisations, in their performance measure experiences, have helped me see that what we call each of our performance measures can have a big impact on how useful those measures are. Here are five of the tips I'd recommend you consider when you want to formalise a particular measure in your organisation (you don't have to use them all, though):

    * unique name

    * accompany with a description

    * motivating language

    * adopting industry standards

    * 5 words or less

    * leave the target out

    Tip #1: give each measure a unique and specific name

    A transport company I have worked with measures hundreds of things. One of them is the number of orders for deliveries. A pretty straightforward measure, you might think. Except that depending on who reports it, it is called different things, so users of the reports never know exactly what they are looking at.

    Make sure the adopted name is the one that is used where ever and when ever that measure is reported.

    Tip #2: accompany every measure name with a description

    Have you ever been frustrated by a report where a name like "Customer Loyalty Index" sits above a chart, and you have no idea what the numbers mean?

    Use a sentence that describes what your measure is, giving more information than any name can. You might like to include things like the type of statistic (e.g. average or percentage), for what population

    Success at Work: Techniques: Computer Literacy
    It's hard to believe that there are people in today's workforce who don't know how to use a computer. In today's society, being computer illiterate is equivalent to being functionally illiterate. Obviously no one reading this article is computer illiterate, but maybe you know someone who thinks they can avoid computers and still be successful at work.Let me tell you a story about a good friend of mine back when I worked at Motorola. The company moved the manufacturing of automobile alternat
    'd recommend you consider when you want to formalise a particular measure in your organisation (you don't have to use them all, though):

    * unique name

    * accompany with a description

    * motivating language

    * adopting industry standards

    * 5 words or less

    * leave the target out

    Tip #1: give each measure a unique and specific name

    A transport company I have worked with measures hundreds of things. One of them is the number of orders for deliveries. A pretty straightforward measure, you might think. Except that depending on who reports it, it is called different things, so users of the reports never know exactly what they are looking at.

    Make sure the adopted name is the one that is used where ever and when ever that measure is reported.

    Tip #2: accompany every measure name with a description

    Have you ever been frustrated by a report where a name like "Customer Loyalty Index" sits above a chart, and you have no idea what the numbers mean?

    Use a sentence that describes what your measure is, giving more information than any name can. You might like to include things like the type of statistic (e.g. average or percentage), for what population

    Corporate Travel Management-Post 9/11
    When terrorists shook America and the world with the September 11 attacks of 2001, they didn’t just hit the travel industry hard but also changed the way corporate travel management functioned. Post 9/11, corporate travel management in the U.S. has become as much about security as it is about booking low-priced tickets and hotel rooms. Though the terrorists could not deter business travelers too long despite using airliners to hit prominent targets in New York City and Washington, they certainly p
    out

    Tip #1: give each measure a unique and specific name

    A transport company I have worked with measures hundreds of things. One of them is the number of orders for deliveries. A pretty straightforward measure, you might think. Except that depending on who reports it, it is called different things, so users of the reports never know exactly what they are looking at.

    Make sure the adopted name is the one that is used where ever and when ever that measure is reported.

    Tip #2: accompany every measure name with a description

    Have you ever been frustrated by a report where a name like "Customer Loyalty Index" sits above a chart, and you have no idea what the numbers mean?

    Use a sentence that describes what your measure is, giving more information than any name can. You might like to include things like the type of statistic (e.g. average or percentage), for what population

    How To Find A Nursing Job - 8 Tips To Take Some Of The Headache Out Of Your Search
    Do you have your nursing degree and are ready to take the medical industry by storm? Are you an experienced nurse looking for an exciting new challenge? Regardless of the level of your nursing experience, looking for a new job can be a time-consuming and frequently frustrating process. A big part of the job search process is knowing where to look for nursing positions.The following tips and tricks are designed to take some of the headache out of your search, by giving you some guideline
    hings, so users of the reports never know exactly what they are looking at.

    Make sure the adopted name is the one that is used where ever and when ever that measure is reported.

    Tip #2: accompany every measure name with a description

    Have you ever been frustrated by a report where a name like "Customer Loyalty Index" sits above a chart, and you have no idea what the numbers mean?

    Use a sentence that describes what your measure is, giving more information than any name can. You might like to include things like the type of statistic (e.g. average or percentage), for what population

    Internet Success
    Internet success can of course be measured in dollars and cents. It would seem to be pervasive on Google the programs that talk about how to become wildly successful by just pushing a button or two. You could be led into thinking that just by buying a very specialized piece of software, or by downloading their ebook for success, that elusive thing called inter net success will plop itself right in front of you begging you to help yourself to all you want. I have been there far too many times in my
    like "Customer Loyalty Index" sits above a chart, and you have no idea what the numbers mean?

    Use a sentence that describes what your measure is, giving more information than any name can. You might like to include things like the type of statistic (e.g. average or percentage), for what population (e.g. all employees versus non-managerial employees), and what the construct of the measure means (e.g. have attained all competencies associated with their current roles).

    Tip #3: use engaging and motivating language

    I've recently worked with an organisation whose people are very creative, and they inspired me with their approach to naming measures: they used very emotive exclamations as measure names. For example, "You can't keep me away!" as the name for a measure of customers coming back for more.

    Play with using affirmations, catch cries, headlines or other sensory rich statements to name measures.

    Tip #4: adopting industry naming standards

    In the procurement industry, how fast inventory is turned over is a commonly used measure, and most often, it is referred to as 'Inventory Turn'.

    If you're using measures that are accepted more widely in your sector or industry, adopt the naming conventions that are already accepted.

    tip #5: use five words or so in the name

    Too few words in a measure name can be as bad as too many. "Customer Index" says virtually nothing, whereas "The percentage of customers that either strongly agreed or agreed that our service is b

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