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    Perfecting the Carry-out Experience
    Due to more demanding schedules at work and home, an increasing number of Americans are ordering carry-out from casual restaurants instead of eating inside. Restaurateurs who execute carry-out properly will stand out from the competition.Americans are in a hurry. From balancing deadlines in the office with raising a family at home, men and women alike have schedules that are more frenzied than ever. With less time for relaxation and a declining interest in cooking homemade meals, a rapidly increasing number of Americans are using the carry-out option rather than eating dinner inside a restaurant.Consumers are demanding this convenience, and many restaurants are responding. However, a high percentage of these restaurants have implemented service measures specifically designed to create an ideal carry-out experience for their customers.Customers want convenience, and it is easier for many people to phone in a carry-out order at a casual restaurant. We don't want fast food and pizza all the time – there are days when we are craving dinner from a place like Chili's or Outback - but at the same time we often don't have the time or don't feel like going inside to eat.Recognizing the revenue stream potential, many restaurants have refurbished their restaurants to accommodate carry-out business. Yet the customer service for carry out in casual restaurants is typically less polished than in-house.Carry-out should be an experience for guests just as eating in-house is. Casual restaurants that offer carry-out are competing with quick-service restaurants and pizza delivery chains. Customers have a growing number of choices, so casual restaurant operators need to incorporate techniques that give their guests a favorable experience – one that will make them want to return.Staffing and training are the essential ingredients to effective carry-out service, Schier says. This starts with having employees whose sole role is serving carry-ou
    n Knowledge:

    Never volunteer or let the foreigner know much you know. You might be asked to perform new tasks. You don’t want to perform new tasks, do you?

    Do not show your masters what you are capable of. Either you have to work harder, or you could be deemed as too knowledgeable. Knowledge can be turned into power. If you become too powerful as a result of your knowledge, you will need to be eliminated.

    On Change:

    Slow down the pace of change. Change is never good, as it only benefits those who instigate change. Change could mean that you lose your power base, the backing of those loyal to you. Loyalty changes as quickly as the circumstances generating that loyalty changes.

    Slow down the pace of economic activity. A better economy is only going to profit the foreign rulers. That will mean that they will stay there longer and make your life more miserable.

    On Religion:

    If you absolutely have to, accept the new gods and forms of worship that the foreigner brings with him. Who can really determine what you really believe in anyhow?

    On Having Fun: The above are basic guidelines on how to make your life easier and the foreigner’s life more difficult. Making the foreigners life difficult can be a lot of fun. If the setting and conditions allow it, you can even get away with making fun of the foreigner in your own language. But beware, sometimes some of them understand or even speak yo

    If It Was Easy Everybody Would Do It
    Q: I started my business about a year ago and everything is going fine. We're growing and making a profit, but the stress of running the business is really starting to get to me. I spend more time worrying than working. Sometimes the pressure is almost more than I can take. I'm starting to think that I'm not cut out to run my own business. Do you have any advice that might help me decide what to do? -- Steven S.A: I'm full of advice, Steven, and it's totally free. Just remember, you get what you pay for and I can't be held legally or morally responsible if my advice somehow lands you behind the counter at McDonalds. I'm not Dr. Phil, for petesake. I'm shorter and have more hair and less money.Seriously, the first thing you need to do is take a few deep breaths and take comfort in the fact that you are not the first entrepreneur to feel the weight of the business world on your shoulders. Every business person, including yours truly, has felt the way you do at one time or another. For some, it's a feeling that occurs daily, especially when things aren't going as well as we'd like them to. And don't think the stress will magically disappear if your business takes off. I know people who run multimillion dollar corporations and they will tell you that the stress level goes up in proportion to the size of the business. These same people will also tell you they love what they do and would never consider doing anything else.The difference between these entrepreneurs and you, Steven, is that they have been in business longer and have learned to not only handle stress, but to take stress and transform it into a driving force. They feed off the stress. It fuels their creativity and innovation. Stress challenges them, it makes them think, makes them better entrepreneurs.I think the real question isn't whether or not you have what it takes to run a business. The real question is do you have what it takes to handle the stress of running a business.
    The Ultimate Survival Guide for locals, expats and for all those that have to live and work with them.

    Whether you just arrived at your new overseas posting, or are a long time seasoned expatriate manager with years of experience, I hope that his short paper will put a smile on your face.

    Imagine that one day out of the blue a large ship, larger than one you have ever seen arrives. Big men, and strange beasts land on your land, brandishing modern weapons of mass destruction, riding intimidating four legged creatures emitting strange sounds, and demand that you turn over your riches, your land, your women and children.

    The conquerors are small in number, but big in power. They have superior weapons, better tactics, are better educated and better built. Your numbers are larger, but you are no match to them militarily. Pizarro landed on the coast of Peru in 1531 with 168 Spanish soldiers and went on to conquer the Inca Empire of millions.

    If the foreigner’s numbers are small and they plan to stay there for a short time, and if you know that it will be difficult for them to return, you should try to get as much out of them as possible. Tap into his knowledge, steal his weapons, rob his warehouses, and kill them if you can.

    But, if the newly arrived conquerors look like they are there to stay, what do you do? You have absolutely no competitive advantage over them, except for local geographical knowledge. And time. Time is on your side. In time, foreigners come and foreigners go but the local population is there to stay. It’s always been like that, and it will always be like that. What do you do to survive?

    There are two principals that have guided conquered people over history in their survival:

    Principal One: The conqueror has absolute power over you. He can hurt/maim/kill you any time. At a whim. Principal Two: Under any circumstance, never forget Principal one.

    Survival Guide for Conquered Peoples 101

    How to survive and outfox the foreigner until he leaves?

    On Everyday Guidelines:

    Smile all the time. Smiling doesn’t hurt anyone. The foreigner might even smile back. Some of the foreigners that smile back might even think that you are sincere. The ones that are foolish enough to believe in your sincerity might be cajoled into helping you with special favors.

    Always greet the foreigner first. Greet as many foreigners as possible. This will make them feel important. Since you are the one that makes them feel important they might look out for you.

    Say “yes” all the time. To anything and everything. Even when you mean “no” say “yes”. Purge the word “no” from your vocabulary.

    When asked or ordered to do something, always agree. Disagreeing could mean punishment or even worse, instant death.

    On Work or Rather On How Not to Work

    Of course, agreeing to do something does not necessarily mean that you will do it!

    You can do the work slowly. The foreigner usually has deadlines he must meet in his own company/country. If you work slowly, his patience might run out. He will either try and do the work himself or ask others to assist you. Either way, you will have lightened your burden.

    You can do the work badly. If you can get away with it that is. But if you pull this one off one too many times, your butt might be on the line.

    You can pretend to misunderstand orders. The simple “I no speak” said in the foreigner’s language is usually enough to have them put you in the “useless” box. If they can’t communicate with you, they can’t ask you to do work for them.

    You can feign a lack of understanding if you are accused of not doing the assigned work. “I did not understand” said in the foreigners language is usually very effective. Sometimes the foreigner might doubt her own communication skills.

    Play the time game. Don’t finish the work you were given in the allocated time. Then forget about the work altogether. If prompted by the foreigner the next day, week or month, as to why you didn’t finish your work, say “I understood that you only want me to work that day”

    You can even act right out dumb.

    If the above listed tactics don’t work, you can always say “I will do it right the next time, OK”. Said in the foreigner’s language, this is a very effective tool. Who knows when or if there will ever be a next time. In any case you know that your “right” way is

    You can play the pity game. If you manage to push the right buttons they might feel sorry for you and even take care of you. Yes, there are some foreigners that are ripe for the picking.

    Any combination of the above could ensure that you do not have to perform those duties ever again! Or the best and last resort is not to show up for work at all! The foreigner usually will not waste her valuable time to go out looking for you. They will forget about you sooner then later.

    If, in the worst case scenario, you have to do the work, do it slowly, but make sure the quality of your work is satisfactory. Your master will either allocate more time or designate somebody to help you. In the worst case scenario, you get to work slowly and have somebody to chat and reminisce with. In the best case scenario, as a loyal servant to your master, you get to supervise that person! As you assume more responsibility, you should of course be compensated better and should work less. Isn’t that what climbing the management ladder is all about! In time you get to hire two new people to help the person who was hired to help you, and promote your first assistant to supervisor. As a result you now have the loyalty of the people you supervise. Another important lesson of how to use other people’s money to generate loyalty for yourself.

    On Knowledge:

    Never volunteer or let the foreigner know much you know. You might be asked to perform new tasks. You don’t want to perform new tasks, do you?

    Do not show your masters what you are capable of. Either you have to work harder, or you could be deemed as too knowledgeable. Knowledge can be turned into power. If you become too powerful as a result of your knowledge, you will need to be eliminated.

    On Change:

    Slow down the pace of change. Change is never good, as it only benefits those who instigate change. Change could mean that you lose your power base, the backing of those loyal to you. Loyalty changes as quickly as the circumstances generating that loyalty changes.

    Slow down the pace of economic activity. A better economy is only going to profit the foreign rulers. That will mean that they will stay there longer and make your life more miserable.

    On Religion:

    If you absolutely have to, accept the new gods and forms of worship that the foreigner brings with him. Who can really determine what you really believe in anyhow?

    On Having Fun: The above are basic guidelines on how to make your life easier and the foreigner’s life more difficult. Making the foreigners life difficult can be a lot of fun. If the setting and conditions allow it, you can even get away with making fun of the foreigner in your own language. But beware, sometimes some of them understand or even speak you

    A Freelance Lifestyle - The Pros of Pursuing One
    A freelance lifestyle isn’t for everyone. But, if you are dissatisfied with your current career, you might want to try it. Here are some of the pros that work for me in my freelance lifestyle:Flexibility and Autonomy (being in control). I love having the flexibility of doing what I want and need to do, when I want to do it. I can work late into the night, early in the morning, or all afternoon. It is up to me. As part of my schedule, I teach fitness classes most mornings, so work my projects and meetings around those classes. I also like the flexibility that comes with taking on projects that I enjoy, and turning down those that don’t appeal to me.Creativity and Change. By working in a variety of areas and for a variety of clients, I have the opportunity to approach each project with a fresh burst of creativity. It keeps me filled with excitement, enthusiasm, and energy which when combined really pay off for the client too. Even when I am hired by the same client again and again, the type of projects usually change.Achievement, Development of Expertise, and Mastery of Many Skills. Being a lifelong learner, I am delighted when hired to tackle a new project that involves upgrading my expertise and skills. Also, whenever I am between projects, and even when I am in the middle of them, I continually take classes and work on achieving new levels of expertise. In addition, seeing a project through to completion gives one a great sense of accomplishment.Pleasure of Doing What One Likes. There are so many benefits to pursuing what we like and love to do. I feel that it strengthens our emotional and physical health, gives meaning to our lives, and adds to our growth as a human being. I am not a millionaire financially, but I can honestly say that as a free agent and independent professional, I go to bed at night smiling and I get up in the morning excited and happy to start all over again.
    And time. Time is on your side. In time, foreigners come and foreigners go but the local population is there to stay. It’s always been like that, and it will always be like that. What do you do to survive?

    There are two principals that have guided conquered people over history in their survival:

    Principal One: The conqueror has absolute power over you. He can hurt/maim/kill you any time. At a whim. Principal Two: Under any circumstance, never forget Principal one.

    Survival Guide for Conquered Peoples 101

    How to survive and outfox the foreigner until he leaves?

    On Everyday Guidelines:

    Smile all the time. Smiling doesn’t hurt anyone. The foreigner might even smile back. Some of the foreigners that smile back might even think that you are sincere. The ones that are foolish enough to believe in your sincerity might be cajoled into helping you with special favors.

    Always greet the foreigner first. Greet as many foreigners as possible. This will make them feel important. Since you are the one that makes them feel important they might look out for you.

    Say “yes” all the time. To anything and everything. Even when you mean “no” say “yes”. Purge the word “no” from your vocabulary.

    When asked or ordered to do something, always agree. Disagreeing could mean punishment or even worse, instant death.

    On Work or Rather On How Not to Work

    Of course, agreeing to do something does not necessarily mean that you will do it!

    You can do the work slowly. The foreigner usually has deadlines he must meet in his own company/country. If you work slowly, his patience might run out. He will either try and do the work himself or ask others to assist you. Either way, you will have lightened your burden.

    You can do the work badly. If you can get away with it that is. But if you pull this one off one too many times, your butt might be on the line.

    You can pretend to misunderstand orders. The simple “I no speak” said in the foreigner’s language is usually enough to have them put you in the “useless” box. If they can’t communicate with you, they can’t ask you to do work for them.

    You can feign a lack of understanding if you are accused of not doing the assigned work. “I did not understand” said in the foreigners language is usually very effective. Sometimes the foreigner might doubt her own communication skills.

    Play the time game. Don’t finish the work you were given in the allocated time. Then forget about the work altogether. If prompted by the foreigner the next day, week or month, as to why you didn’t finish your work, say “I understood that you only want me to work that day”

    You can even act right out dumb.

    If the above listed tactics don’t work, you can always say “I will do it right the next time, OK”. Said in the foreigner’s language, this is a very effective tool. Who knows when or if there will ever be a next time. In any case you know that your “right” way is

    You can play the pity game. If you manage to push the right buttons they might feel sorry for you and even take care of you. Yes, there are some foreigners that are ripe for the picking.

    Any combination of the above could ensure that you do not have to perform those duties ever again! Or the best and last resort is not to show up for work at all! The foreigner usually will not waste her valuable time to go out looking for you. They will forget about you sooner then later.

    If, in the worst case scenario, you have to do the work, do it slowly, but make sure the quality of your work is satisfactory. Your master will either allocate more time or designate somebody to help you. In the worst case scenario, you get to work slowly and have somebody to chat and reminisce with. In the best case scenario, as a loyal servant to your master, you get to supervise that person! As you assume more responsibility, you should of course be compensated better and should work less. Isn’t that what climbing the management ladder is all about! In time you get to hire two new people to help the person who was hired to help you, and promote your first assistant to supervisor. As a result you now have the loyalty of the people you supervise. Another important lesson of how to use other people’s money to generate loyalty for yourself.

    On Knowledge:

    Never volunteer or let the foreigner know much you know. You might be asked to perform new tasks. You don’t want to perform new tasks, do you?

    Do not show your masters what you are capable of. Either you have to work harder, or you could be deemed as too knowledgeable. Knowledge can be turned into power. If you become too powerful as a result of your knowledge, you will need to be eliminated.

    On Change:

    Slow down the pace of change. Change is never good, as it only benefits those who instigate change. Change could mean that you lose your power base, the backing of those loyal to you. Loyalty changes as quickly as the circumstances generating that loyalty changes.

    Slow down the pace of economic activity. A better economy is only going to profit the foreign rulers. That will mean that they will stay there longer and make your life more miserable.

    On Religion:

    If you absolutely have to, accept the new gods and forms of worship that the foreigner brings with him. Who can really determine what you really believe in anyhow?

    On Having Fun: The above are basic guidelines on how to make your life easier and the foreigner’s life more difficult. Making the foreigners life difficult can be a lot of fun. If the setting and conditions allow it, you can even get away with making fun of the foreigner in your own language. But beware, sometimes some of them understand or even speak yo

    Here's a Secret to Staffing a New Office Without Hiring Anyone
    The Secret is...'Executive Office Space'Unfortunately, too many businesses don't understand the concept of executive office space...or as it's sometimes called, shared office space. As a result, they miss out on one of the most beneficial tools for a small or medium sized company.For starts, executive office space generally comes complete with staff. There is a receptionist to greet your guests and answer your telephone. They can even provide a secretary.Consider these other benefits of renting executive office space or shared office space: You save money by not having to buy furniture or expensive office machines. Most shared office space provides everything you need to move in and start to work.Avoid having to sign a complicated and long-term lease. Shared office space is available for a week, month, year or whatever length of time you need.Most executive office space is located in a prestige office building in the center of a city. This provides you with the look of success from day one. How to find shared office spaceShared office space or executive office space is found in cities all around the world. Just type either term into an Internet search engine and add the city or area you are interested in. Chances are you'll have a number of providers to choose from.Be certain to ask about what staff and facilities are provided with your rental fee. You'll probably be surprised to discover you even have use of a fully equipped conference room and kitchen.Remember, conserving capital outlay is almost always a major concern of start-up or small companies. That's why it's so important to know about the concept of executive office space or shared office space. This relatively new innovation can save you a lot of important dollars.
    does not necessarily mean that you will do it!

    You can do the work slowly. The foreigner usually has deadlines he must meet in his own company/country. If you work slowly, his patience might run out. He will either try and do the work himself or ask others to assist you. Either way, you will have lightened your burden.

    You can do the work badly. If you can get away with it that is. But if you pull this one off one too many times, your butt might be on the line.

    You can pretend to misunderstand orders. The simple “I no speak” said in the foreigner’s language is usually enough to have them put you in the “useless” box. If they can’t communicate with you, they can’t ask you to do work for them.

    You can feign a lack of understanding if you are accused of not doing the assigned work. “I did not understand” said in the foreigners language is usually very effective. Sometimes the foreigner might doubt her own communication skills.

    Play the time game. Don’t finish the work you were given in the allocated time. Then forget about the work altogether. If prompted by the foreigner the next day, week or month, as to why you didn’t finish your work, say “I understood that you only want me to work that day”

    You can even act right out dumb.

    If the above listed tactics don’t work, you can always say “I will do it right the next time, OK”. Said in the foreigner’s language, this is a very effective tool. Who knows when or if there will ever be a next time. In any case you know that your “right” way is

    You can play the pity game. If you manage to push the right buttons they might feel sorry for you and even take care of you. Yes, there are some foreigners that are ripe for the picking.

    Any combination of the above could ensure that you do not have to perform those duties ever again! Or the best and last resort is not to show up for work at all! The foreigner usually will not waste her valuable time to go out looking for you. They will forget about you sooner then later.

    If, in the worst case scenario, you have to do the work, do it slowly, but make sure the quality of your work is satisfactory. Your master will either allocate more time or designate somebody to help you. In the worst case scenario, you get to work slowly and have somebody to chat and reminisce with. In the best case scenario, as a loyal servant to your master, you get to supervise that person! As you assume more responsibility, you should of course be compensated better and should work less. Isn’t that what climbing the management ladder is all about! In time you get to hire two new people to help the person who was hired to help you, and promote your first assistant to supervisor. As a result you now have the loyalty of the people you supervise. Another important lesson of how to use other people’s money to generate loyalty for yourself.

    On Knowledge:

    Never volunteer or let the foreigner know much you know. You might be asked to perform new tasks. You don’t want to perform new tasks, do you?

    Do not show your masters what you are capable of. Either you have to work harder, or you could be deemed as too knowledgeable. Knowledge can be turned into power. If you become too powerful as a result of your knowledge, you will need to be eliminated.

    On Change:

    Slow down the pace of change. Change is never good, as it only benefits those who instigate change. Change could mean that you lose your power base, the backing of those loyal to you. Loyalty changes as quickly as the circumstances generating that loyalty changes.

    Slow down the pace of economic activity. A better economy is only going to profit the foreign rulers. That will mean that they will stay there longer and make your life more miserable.

    On Religion:

    If you absolutely have to, accept the new gods and forms of worship that the foreigner brings with him. Who can really determine what you really believe in anyhow?

    On Having Fun: The above are basic guidelines on how to make your life easier and the foreigner’s life more difficult. Making the foreigners life difficult can be a lot of fun. If the setting and conditions allow it, you can even get away with making fun of the foreigner in your own language. But beware, sometimes some of them understand or even speak yo

    From Loyal Customer to Loyal Advocate
    Recently, I had my carpets cleaned by a new company I had never used before. This is a new company and the owner himself showed up to clean my carpets. It took him 3 hours to do the stairs, hallway, family room, living and dining rooms. But, when he was done, they looked TERRIFIC and I was “sold” on his company.When we hold a workshop, make a sale from our site, create a custom album, etc. we hope that the customer will come back and buy from us again because they had a good experience. We want loyal customers who appreciate our work. But, loyalty isn’t the highest level of satisfaction you can you can achieve from a customer, ADVOCACY is. That’s what will help your business grow.One definition of an ADVOCATE is: To speak, plead, or argue in favor of something. Do your customers do that? When the carpet man left yesterday, I told three neighbors about him and said they’d be THRILLED if they used him. I don’t get any perks for this—just the satisfaction of helping a new company with a great service and a fantastic owner grow. As he left the other day, he asked me for a “testimonial” for his site. He’s new and needs comments from customers in his area. I agreed that I would email him something (NOTE: He ASKED for it). He also gave me a handful of cards (NOTE: HAND OUT YOUR CARDS!!!). Then he said, “If you see that in a couple of days that it doesn’t look right, call me and I’ll be glad to come back and get the spots.”I am not just his new customer, I am his new advocate and will tell me neighbors what a great experience I had with his carpet cleaning company. A few weeks later, I got a coupon book in the mail from one of those ad companies and in it was a coupon for this carpet cleaning company and there was my testimonial. He not only asked for it, but he jumped on it and used it.So, how does a person go from “customer” to “advocate”? Well, first, they fall in love with you through your service and then they kee
    ho knows when or if there will ever be a next time. In any case you know that your “right” way is

    You can play the pity game. If you manage to push the right buttons they might feel sorry for you and even take care of you. Yes, there are some foreigners that are ripe for the picking.

    Any combination of the above could ensure that you do not have to perform those duties ever again! Or the best and last resort is not to show up for work at all! The foreigner usually will not waste her valuable time to go out looking for you. They will forget about you sooner then later.

    If, in the worst case scenario, you have to do the work, do it slowly, but make sure the quality of your work is satisfactory. Your master will either allocate more time or designate somebody to help you. In the worst case scenario, you get to work slowly and have somebody to chat and reminisce with. In the best case scenario, as a loyal servant to your master, you get to supervise that person! As you assume more responsibility, you should of course be compensated better and should work less. Isn’t that what climbing the management ladder is all about! In time you get to hire two new people to help the person who was hired to help you, and promote your first assistant to supervisor. As a result you now have the loyalty of the people you supervise. Another important lesson of how to use other people’s money to generate loyalty for yourself.

    On Knowledge:

    Never volunteer or let the foreigner know much you know. You might be asked to perform new tasks. You don’t want to perform new tasks, do you?

    Do not show your masters what you are capable of. Either you have to work harder, or you could be deemed as too knowledgeable. Knowledge can be turned into power. If you become too powerful as a result of your knowledge, you will need to be eliminated.

    On Change:

    Slow down the pace of change. Change is never good, as it only benefits those who instigate change. Change could mean that you lose your power base, the backing of those loyal to you. Loyalty changes as quickly as the circumstances generating that loyalty changes.

    Slow down the pace of economic activity. A better economy is only going to profit the foreign rulers. That will mean that they will stay there longer and make your life more miserable.

    On Religion:

    If you absolutely have to, accept the new gods and forms of worship that the foreigner brings with him. Who can really determine what you really believe in anyhow?

    On Having Fun: The above are basic guidelines on how to make your life easier and the foreigner’s life more difficult. Making the foreigners life difficult can be a lot of fun. If the setting and conditions allow it, you can even get away with making fun of the foreigner in your own language. But beware, sometimes some of them understand or even speak yo

    How To Groom Your Customers For Bigger Profit
    One day last week, I decided to work from the house since I had to head over to Rotary at noon. A little bit ago, a lady from the place where my wife gets her hair cut called to see if she was here. I told her she had left to go get her hair cut, then laughed and commented that my wife had indeed remembered the appointment this time.You see, the last few times she had a hair appointment there, something happened and she forgot to show up at the right time. Rather than continue to tolerate that behavior, the hair place invested 2 minutes of their time to call an hour before the appointment to remind her.Should they have to do that? Not really.Is it smart business? Absolutely.Why? Its your job as the business owners to groom your customers, train them and adjust their behavior as necessary.How? Make them an offer that makes them want to be on time, or set things up so that missing that appointment is something they simply cant tolerate, or wouldnt dream of.Any business that is paid for work done in appointment slots (like a hair salon or spa) has to do whatever they can to decrease the number of no-shows, or late arrivals because they cant get that time back. Sure, they can rebook that person, but the original slot still sat there unoccupied and that time was not purchased. Photography studios (a niche I used to work in) struggled with this for years until it was suggested that they could get their customers to pre-pay for the sitting fee in order to hold an appointment. The sitting fee is not refundable if you miss your appointment, but it sometimes is credited against portrait print purchases.Once people started paying for sitting fees (some call them reservation fees), they suddenly started showing up on time because they didnt want to lose the money they paid in advance. Now all of a sudden you have a more predictable income, because you know how much on average each family will spend on prints and other products
    n Knowledge:

    Never volunteer or let the foreigner know much you know. You might be asked to perform new tasks. You don’t want to perform new tasks, do you?

    Do not show your masters what you are capable of. Either you have to work harder, or you could be deemed as too knowledgeable. Knowledge can be turned into power. If you become too powerful as a result of your knowledge, you will need to be eliminated.

    On Change:

    Slow down the pace of change. Change is never good, as it only benefits those who instigate change. Change could mean that you lose your power base, the backing of those loyal to you. Loyalty changes as quickly as the circumstances generating that loyalty changes.

    Slow down the pace of economic activity. A better economy is only going to profit the foreign rulers. That will mean that they will stay there longer and make your life more miserable.

    On Religion:

    If you absolutely have to, accept the new gods and forms of worship that the foreigner brings with him. Who can really determine what you really believe in anyhow?

    On Having Fun: The above are basic guidelines on how to make your life easier and the foreigner’s life more difficult. Making the foreigners life difficult can be a lot of fun. If the setting and conditions allow it, you can even get away with making fun of the foreigner in your own language. But beware, sometimes some of them understand or even speak your language!

    Having seen how the conquered people manage to survive and have fun, it would be unfair not to prepare a guide for the conquerors.

    Survival Guide for Conquerors 101

    In all this mad tumult, how does the foreigner survive? The foreigner has deadlines, as well as the difficult task of having to answer to stakeholders in far away lands that are closely scrutinizing performance reports. In short the foreigner’s future hangs in the balance of the corporate balance sheets.

    How to overcome the daily dose of insurmountable passive resistance that the locals dish out?

    On the types of expats

    When looking at the composition of foreign management talent in conquered lands, we see certain strategies at work:

    Corporate decision makers usually follow one of these strategies:

    A) Once you have conquered and assured subservient behavior, you make sure to send your youngest and most inexperienced people to the conquered lands. The young ones may find the whole ordeal of serving Queen and Country in conquered lands, an adventure. They will gain experience and be more appreciative of conditions back home.

    B) You send your deadwood people over there. Since they probably know that they are deadwood and do not expect to make further career advancements at home, acting out the expat life style abroad might do their egos good. You of course give them stretch goals that they have to achieve.

    C) Then there are those people that are about to retire in a couple of years. They have served you well, and what better way to be put out on the pasture so far away from headquarters then in a conquered land in good style?

    D) Top notch, highly qualified startup experts, turnaround specialists or auditors are sent to the foreign lands to rescue the usurped corporate resources.

    Regardless of whom you send over, you have to compensate them well and provide the basic amenities that they are used to at home; otherwise you will have high turnover rates. High turnover rates usually mean low profits, and we can’t have low profits.

    But what of the poor sods that are deep down in enemy territory. They too have their moment under the limelight in this paper:

    Survival guide for foreign managers deep down in enemy territory 101:

    Remember the old movies, where the foreign masters, sitting in their posh country clubs, sipping ice cold gin tonics, ramble on about the difficulties of overseas positions. Then a dashing local employee of the foreign masters, appears on the scene, who speaks the foreigner’s language even better and more eloquently then the foreigner’s themselves and reports about a serious problem that we are having at a certain distant location. Yes, Sir! At the end it turns out that it was the same local who actually created the problem, and then went ahead and solved the problem, benefiting himself and showing off how loyal and trustworthy he is to his masters.

    That local, ladies and gentlemen is the major domo. Every company/household should have at least one! They will make life for you easier, albeit a little more expensive.

    The online dictionary.com definition of a major domo is:

    1. A man in charge of a great household, as that of a sovereign; a chief steward 2. A person who makes arrangements for another.

    These are the local people that are willing to help you with your mission, vision and to help you with your agenda. In return for selling their souls to the devil, they expect to be handsomely rewarded.

    • They speak the language, so they cannot be misunderstood.
    • They know local customs.
    • They know the geography.
    • They know every trick the locals can throw at the foreigner. They probably invented most of the tricks themselves!
    • They have read the survival guide for conquered islanders 101! No kidding, the “Ultimate Survival Guide” has become an instant bestseller in many countries.

    The major domo’s in themselves are the middle managers of modern day corporations. They communicate directives and information passed to them from the top down and control the work done at the bottom of the pyramid and pass on the information to the top. In turn they are rewarded. If they are not rewarded well, they may resort to slowing down business or to graft. In time and if the power of the foreign master to rule weakens, they may even resort to politics to claim power. Chose your major domo well. Never, never, fully trust your major domo. Never forget that many a foreigner has gone from major dome to major dodo in a split second in the conquered territories.

    Where would we be on the democratic scale of human rights if we did not have a guide for the indispensable major domo’s.

    Survival Guide for Major Domo’s 101

    But the major domo knows deep inside that the foreigner will one day leave. The major domo will be left behind. He has to cover his bases. He cannot blindly and unwittingly carry out the orders of the foreigner. He has to cut the local population some slack and give in to some of their demands. He has to serve two masters. The locals, of course are, waiting for the day that the conqueror packs up and leaves. Then they plan to take care of the major domo’s and their newly acquired wealth. The major domo knows this just as well.

    The major domo needs to accumulate power and wealth in order to buy the loyalty of the locals for their own protection after the conqueror leaves. They need to ensure that they are protected by the foreigner, regardless of the conquerors physical presence in the country. This they do by committing to safeguard the interests of the foreigner in his absence, entering into care taker contracts, marrying into the conquerors family, and by

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