At the most basic level, job descriptions for employees need do only two things. They communicate the purpose of the job and the tasks which need to be completed.

Write both the purpose of the job and the tasks in an active form. Do not add embellishments and qualifications. Employees reading a job description written in this style are more likely to clearly understand what they have to do.

For example, a guest service agent in an hotel has the purpose of: Serve guests by taking reservations, welcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

The tasks of a guest service agent in an hotel are:

1. Attain the standard for grooming
2. Take reservations by phone and walk-in, attaining the reservation standards
3. Input reservations into the hotel system
4. Check-in guests, attaining the hotel standards for greeting and ch
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   for employees need do only two things. They communicate the purpose of the job and the tasks which need to be completed.

   Write both the purpose of the job and the tasks in an active form. Do not add embellishments and qualifications. Employees reading a job description written in this style are more likely to clearly understand what they have to do.

   For example, a guest service agent in an hotel has the purpose of: Serve guests by taking reservations, welcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

   The tasks of a guest service agent in an hotel are:

   1. Attain the standard for grooming
   2. Take reservations by phone and walk-in, attaining the reservation standards
   3. Input reservations into the hotel system
   4. Check-in guests, attaining the hotel standards for greeting and c
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      American companies historically are driven to look at the bottom line. This is in contrast to German companies, which tend to focus on technology; or Japanese companies, which tend to focus on geography. While the bottom line focus does show a snapshot of company performance, it reveals nothing of what generated that final number OR what can be done to improve it. BUT we use it anyway to make many decisions, and we can be fooled by what it seems to be telling us.MORE THAN THE BOTTOM LINEHow’s that…you ask? Well, let’s get really simple. Why do people buy from us in the first place? It can be for a number of reasons, among them quality of the product, friendliness of the service, alignment to particular requirements, responsiveness to
      ons. Employees reading a job description written in this style are more likely to clearly understand what they have to do.

      For example, a guest service agent in an hotel has the purpose of: Serve guests by taking reservations, welcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

      The tasks of a guest service agent in an hotel are:

      1. Attain the standard for grooming
      2. Take reservations by phone and walk-in, attaining the reservation standards
      3. Input reservations into the hotel system
      4. Check-in guests, attaining the hotel standards for greeting and c
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         lcoming, checking-in, escorting to room, responding to requests, listening and responding to complaints, providing room service, checking out and farewelling.

         The tasks of a guest service agent in an hotel are:

         1. Attain the standard for grooming
         2. Take reservations by phone and walk-in, attaining the reservation standards
         3. Input reservations into the hotel system
         4. Check-in guests, attaining the hotel standards for greeting and c
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            n the standard for grooming
         5. Take reservations by phone and walk-in, attaining the reservation standards
         6. Input reservations into the hotel system
         7. Check-in guests, attaining the hotel standards for greeting and check-in
         8. Maintain the guest experience by promptly responding to their requests
         9. Check-out guests, attaining the standards for farewells and check-out
         10. Improve product knowledge by attending training, reading brochures and using the products
         11. Improve guest service agent skills by attending training, seeking coaching and mentoring
         12. Protect guests by adhering to safety and hygiene policies and handling difficult guests
         13. Contribute to the hotel success by welcoming new and different requests and tasks, helping other associates

         Note that some of the tasks have a standard which must be attained. The job description is not the place to write a lengthy piece on what standard must be achieved. Write a separate document specifically to communicate the standard, and the work instruction, when necessary.

         Add a sense of priority to the tasks in the job description to aid the gue