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Casual Articles - Documentation and Audit - How to Do It in TQM Implementation Project Part 8a CONTROL Phase
Practice Good Manners in Business and shall test for its effectiveness.Good Manners with Customers:Good manners are more than being “nice,” and they should be part of your fundamental business strategy. Everyone who makes up the company must always use their best manners which includes behavior, attitude, and grooming. Remember that your customers are judging you and your employees from the first moment they enter your business, and first im ---------------------------------------------------------------- Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no responsibility for the use of this article in any way. ----------------------------------------------------------------- Free to reprint or re-publish Trend Charting | Control Chart | Documentation | Audit | On-job training | Re-certification In this issue, I will deal with the above tools in bold Documentation and Audit. In many cases, team member monitor and track the improvement result. At times, when the result is not forth coming, they would wonder what had happened. To avoid these surprises, the team has to do some reinforcement steps illustrated below:- Documentation Once a new solution to the improvement project is established and tested, its result has to be sustainable. You may have done some briefing to the shop floor employee or a machine operator about the new work procedure derived from your solution. You may even do something extra to retrain the shop floor employee or a machine operator on the new solutions. There are several approaches you may take to deal with Documentation of the new solution. In order to value added to this process, a proper documentation format shall be design in compliance to the existing document in the organization. If your organization is ISO 9001 certified, the documentation has to comply with your ISO documentation procedure. Audit Audit is a tool for the team members to validate all new procedures, work method or corrective action to ensure they are continuously adhered with. There are several Audit tools available in the D.A.I.C. Improvement Methodology. You should select a suitable tool for the purpose and assign a team member to perform the audit. Your team member shall not be directly worked in the department that you plan to audit. However, if your organization is ISO certified, then the tools use to audit shall complied with your ISO9001 Quality Management System. In summary, Documentation and Audit are simple to use tools and it is an handy tool to monitor the performance of the correction action or solution. The frequency of the audit shall be determined by your team and shall test for its effectiveness. ---------------------------------------------------------------- Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no responsibility for the use of this article in any way. ----------------------------------------------------------------- Free to reprint or re-publish< Documentation Once a new solution to the improvement project is established and tested, its result has to be sustainable. You may have done some briefing to the shop floor employee or a machine operator about the new work procedure derived from your solution. You may even do something extra to retrain the shop floor employee or a machine operator on the new solutions. There are several approaches you may take to deal with Documentation of the new solution. In order to value added to this process, a proper documentation format shall be design in compliance to the existing document in the organization. If your organization is ISO 9001 certified, the documentation has to comply with your ISO documentation procedure. Audit Audit is a tool for the team members to validate all new procedures, work method or corrective action to ensure they are continuously adhered with. There are several Audit tools available in the D.A.I.C. Improvement Methodology. You should select a suitable tool for the purpose and assign a team member to perform the audit. Your team member shall not be directly worked in the department that you plan to audit. However, if your organization is ISO certified, then the tools use to audit shall complied with your ISO9001 Quality Management System. In summary, Documentation and Audit are simple to use tools and it is an handy tool to monitor the performance of the correction action or solution. The frequency of the audit shall be determined by your team and shall test for its effectiveness. ---------------------------------------------------------------- Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no responsibility for the use of this article in any way. ----------------------------------------------------------------- Free to reprint or re-publish If your organization is ISO 9001 certified, the documentation has to comply with your ISO documentation procedure. Audit Audit is a tool for the team members to validate all new procedures, work method or corrective action to ensure they are continuously adhered with. There are several Audit tools available in the D.A.I.C. Improvement Methodology. You should select a suitable tool for the purpose and assign a team member to perform the audit. Your team member shall not be directly worked in the department that you plan to audit. However, if your organization is ISO certified, then the tools use to audit shall complied with your ISO9001 Quality Management System. In summary, Documentation and Audit are simple to use tools and it is an handy tool to monitor the performance of the correction action or solution. The frequency of the audit shall be determined by your team and shall test for its effectiveness. ---------------------------------------------------------------- Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no responsibility for the use of this article in any way. ----------------------------------------------------------------- Free to reprint or re-publish In summary, Documentation and Audit are simple to use tools and it is an handy tool to monitor the performance of the correction action or solution. The frequency of the audit shall be determined by your team and shall test for its effectiveness. ---------------------------------------------------------------- Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no responsibility for the use of this article in any way. ----------------------------------------------------------------- Free to reprint or re-publish ---------------------------------------------------------------- Disclaimer: This article is written by the author based on his practical application experience. All definitions and interpretation of terminology are his point of view and has it has no intention to conflict with experts in similar topic. The author holds no responsibility for the use of this article in any way. ----------------------------------------------------------------- Free to reprint or re-publish: All rights reserved. You are free to reprint or re-publish this article as long as you include my resource box at the end of this article. Please ensure that the URL in the resource box remain intact and it is linked to the author's website. -----------------------------------------------------------------
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