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    Good Directions Mean You Will Never Lose a Customer
    Before you can enjoy the benefits of having a life-time relationship with your customers, you first have to get them into your restaurant, store or other business. Good directions can make or break that fragile budding relationship. Here are tips to give great directions!Make triple sure you directions are accurate, that is, read through them yourself while looking at a map, have someone else who doesn’t know the area drive them and give you feedback, and be sure to ask real customers if the directions are working. Your customers don’t care how hard you worked or how many times you’ve been through them, if the directions don’t work, they don’t work, period!Layout your directions in bullet points and a large font so they are easy to follow while driving a car through a strange city, at night, in heavy traffic, in the rain. Be
    ost widely used job search tool. Some 60 percent of the respondents say it was the best source to get information on entry-level jobs.

    Job fairs ranked second, with almost 20 percent of survey participants noting it was the best source for finding out career information. College career centers and classmates ranked third and fourth, respectively.

    Creating a positive experience.

    Recruiting qualified talent is just one part of the equation in creating a successful internship program. "If you’re going to recruit at the same colleges next spring, you better make sure that the interns this year have a positive experience," says workforce consultant and author Sylvia Henderson, in the same article.

    "Word will spread around campus about the type of employer that you are—good or bad." So apply the same sound workforce management practices that full-time employees receive.

    "Put yourself in their shoes," she says. "Treat them the way you would like to be

    Tips for Becoming an Exceptional Administrative Professional
    In the past decade the typical day for an admin is no longer typing letters and memos, making coffee and filing. Admins today may be expected to plan planning meetings and events, coordinate coordinating projects, use desktop publishing, display leadership, and liaison between staff and management and much more. Many admins ask how they can become an exceptional admin, an admin that exceeds expectations. To be exceptional one must go beyond mediocrity. Good enough is simply, not good enough. Here are some tips that may help you go beyond a mediocre admin and excel into an exceptional admin. Work with your boss not for your boss. Build a partnership. Observe your manager’s likes and dislikes. Sit down and ask your boss how they would like things done. Take notes so you know who your boss talks to and who
    “That’s a Moray, Alex’s notes from the sea,” is the name of my cousins’ kid’s, blog.

    Alexander works for the Woods Hole Oceanographic Institution. “It’s the job of my dreams,” he told me. A position he took after interning, then graduating last month from the Franklin W. Olin College of Engineering. A school, The Princeton Review's editors call, “small, innovative, and populated with bright go-getter engineers,” and say the college “may well be the most dynamic undergraduate institution in the country.”

    But enough about my cousin.

    Some of the brightest, most talented people for your company’s current and future workforce could be right in your own backyard. I’m talking about students at local or area universities and colleges—even vocational, tech, junior and community colleges. There are also kids from your area who go to school somewhere else, come home for the summer, but when they graduate, want to return home and work.

    Russ Gaitskill, President of multichannel merchant, Garnet Hill, located in the beautiful but remote White Mountains of New Hampshire, has had a successful college internship program for over 6 years. They hire 7 to10 summer interns and 2or 3 during the year. “A number of those interns are now working for us full time and are doing a solid job in merchandising, marketing and creative,” Russ told me.

    Internships opportunities at Garnet Hill are paid, last 6-16 weeks, and are advertised on Garnet Hill’s website, as well as in local newspapers. They’re also promoted through relationships the company has with local and area colleges and universities and referrals from other students.

    “Our priority is kids who are from the area. Interns are from universities in Vermont, Massachusetts, New Hampshire, as well as schools like Parsons in New York, and the Rhode School of Design (RISD).” “And I get to interview them all,” Gaitskill says.

    Steve Rothberg, CEO of CollegeRecruiter.com, in an article in Workforce Management Online, is quoted as saying that many companies who don’t yet understand the strategic value that Gen Yers play in the labor force could suffer talent shortages in the future. This group of individuals is a critical source of workforce inventory—the batch of interns recruited this season can be harvested for entry-level positions next year.

    "Companies need to think of interns not only as a source of educated yet inexpensive labor, but also as the next wave of leaders," Rothberg says. There are about 4 million U.S. college students, of whom 1.5 million to 1.75 million are in their junior or senior year—the prime years for internship recruitment.

    The desired conversion rate from internships to full-time hires is 50 percent, according to the National Association of Colleges and Employers, a Bethlehem, Pennsylvania-based information resource organization on the employment of the college-educated. In 2004, NACE members reported a 45 percent conversion rate and a 35 percent rate in 2005.

    Reaching Gen Yers and generating buzz.

    The good news is that there are far more students available than the number of internship openings. The bad news, however, is that the batch of high-potential candidates—those who rank high in their class or attend a brand-name college—is small, and the competition for them is fierce.

    “The medium is the message and if you don’t use the appropriate tools to reach this finicky audience you could be in for some big trouble,” adds Brian Krueger, president of CollegeGrad.com, in the same article in Workforce Management Online.

    “Students will be hesitant to work for a company that they think is out of sync with them or with the times," he says. Employers that have a weak Internet presence are particularly susceptible to being overlooked or, even worse, snubbed by this segment.

    A recent survey from CollegeGrad.com underscores just how important the Internet is for students looking to get their first job. The report, which polled 500 respondents, highlights that the Internet is by far the most widely used job search tool. Some 60 percent of the respondents say it was the best source to get information on entry-level jobs.

    Job fairs ranked second, with almost 20 percent of survey participants noting it was the best source for finding out career information. College career centers and classmates ranked third and fourth, respectively.

    Creating a positive experience.

    Recruiting qualified talent is just one part of the equation in creating a successful internship program. "If you’re going to recruit at the same colleges next spring, you better make sure that the interns this year have a positive experience," says workforce consultant and author Sylvia Henderson, in the same article.

    "Word will spread around campus about the type of employer that you are—good or bad." So apply the same sound workforce management practices that full-time employees receive.

    "Put yourself in their shoes," she says. "Treat them the way you would like to be t

    3 Important Marketing Lessons from Advertising Legend, Claude Hopkins
    Claude Hopkins is widely recognised as the father of advertising. His insights are so simple yet so profound and they apply just as well today as they did decades ago when they were first used.Here are three lessons, in Claude's own words. Please note that due to the era that it was written in, the language may be a little dated and that he uses the word "man" instead of "people".1. An advertiser suffered much from substitution. He said, "Look out for substitutes," "Be sure you get this brand," etc. with no effect. Those were selfish appeals.Then he said, "Try our rivals' too" - said it in his headlines. He invited comparisons and showed that he did not fear them. That corrected the situation. Buyers were careful to get the brand so conspicuously superior that its maker could court a trial of the rest.2. Two adv
    Hill, located in the beautiful but remote White Mountains of New Hampshire, has had a successful college internship program for over 6 years. They hire 7 to10 summer interns and 2or 3 during the year. “A number of those interns are now working for us full time and are doing a solid job in merchandising, marketing and creative,” Russ told me.

    Internships opportunities at Garnet Hill are paid, last 6-16 weeks, and are advertised on Garnet Hill’s website, as well as in local newspapers. They’re also promoted through relationships the company has with local and area colleges and universities and referrals from other students.

    “Our priority is kids who are from the area. Interns are from universities in Vermont, Massachusetts, New Hampshire, as well as schools like Parsons in New York, and the Rhode School of Design (RISD).” “And I get to interview them all,” Gaitskill says.

    Steve Rothberg, CEO of CollegeRecruiter.com, in an article in Workforce Management Online, is quoted as saying that many companies who don’t yet understand the strategic value that Gen Yers play in the labor force could suffer talent shortages in the future. This group of individuals is a critical source of workforce inventory—the batch of interns recruited this season can be harvested for entry-level positions next year.

    "Companies need to think of interns not only as a source of educated yet inexpensive labor, but also as the next wave of leaders," Rothberg says. There are about 4 million U.S. college students, of whom 1.5 million to 1.75 million are in their junior or senior year—the prime years for internship recruitment.

    The desired conversion rate from internships to full-time hires is 50 percent, according to the National Association of Colleges and Employers, a Bethlehem, Pennsylvania-based information resource organization on the employment of the college-educated. In 2004, NACE members reported a 45 percent conversion rate and a 35 percent rate in 2005.

    Reaching Gen Yers and generating buzz.

    The good news is that there are far more students available than the number of internship openings. The bad news, however, is that the batch of high-potential candidates—those who rank high in their class or attend a brand-name college—is small, and the competition for them is fierce.

    “The medium is the message and if you don’t use the appropriate tools to reach this finicky audience you could be in for some big trouble,” adds Brian Krueger, president of CollegeGrad.com, in the same article in Workforce Management Online.

    “Students will be hesitant to work for a company that they think is out of sync with them or with the times," he says. Employers that have a weak Internet presence are particularly susceptible to being overlooked or, even worse, snubbed by this segment.

    A recent survey from CollegeGrad.com underscores just how important the Internet is for students looking to get their first job. The report, which polled 500 respondents, highlights that the Internet is by far the most widely used job search tool. Some 60 percent of the respondents say it was the best source to get information on entry-level jobs.

    Job fairs ranked second, with almost 20 percent of survey participants noting it was the best source for finding out career information. College career centers and classmates ranked third and fourth, respectively.

    Creating a positive experience.

    Recruiting qualified talent is just one part of the equation in creating a successful internship program. "If you’re going to recruit at the same colleges next spring, you better make sure that the interns this year have a positive experience," says workforce consultant and author Sylvia Henderson, in the same article.

    "Word will spread around campus about the type of employer that you are—good or bad." So apply the same sound workforce management practices that full-time employees receive.

    "Put yourself in their shoes," she says. "Treat them the way you would like to be

    Change at the Work Place - Don't Move that Cheese
    Change in life is inevitable. As sooner as we can adopt to change the better we will be able to position ourselves and make the best out of it. This is especially true when it comes to change at work. Employees are used to a certain routine and settle into the pattern of finding the way of least resistance just to get around and through the day. Change is the last thing employees want to deal with.Employees fear change because it pushes them into the unknown. They fear change because it could also mean they have to work more and adjust to different procedures. Change could also mean that they suddenly face competition which requires them to revisit how they do things. Change is not convenient. Change destroys the routine they are so used to enjoy.While the fear of change is natural, employees should try to take control of the
    companies who don’t yet understand the strategic value that Gen Yers play in the labor force could suffer talent shortages in the future. This group of individuals is a critical source of workforce inventory—the batch of interns recruited this season can be harvested for entry-level positions next year.

    "Companies need to think of interns not only as a source of educated yet inexpensive labor, but also as the next wave of leaders," Rothberg says. There are about 4 million U.S. college students, of whom 1.5 million to 1.75 million are in their junior or senior year—the prime years for internship recruitment.

    The desired conversion rate from internships to full-time hires is 50 percent, according to the National Association of Colleges and Employers, a Bethlehem, Pennsylvania-based information resource organization on the employment of the college-educated. In 2004, NACE members reported a 45 percent conversion rate and a 35 percent rate in 2005.

    Reaching Gen Yers and generating buzz.

    The good news is that there are far more students available than the number of internship openings. The bad news, however, is that the batch of high-potential candidates—those who rank high in their class or attend a brand-name college—is small, and the competition for them is fierce.

    “The medium is the message and if you don’t use the appropriate tools to reach this finicky audience you could be in for some big trouble,” adds Brian Krueger, president of CollegeGrad.com, in the same article in Workforce Management Online.

    “Students will be hesitant to work for a company that they think is out of sync with them or with the times," he says. Employers that have a weak Internet presence are particularly susceptible to being overlooked or, even worse, snubbed by this segment.

    A recent survey from CollegeGrad.com underscores just how important the Internet is for students looking to get their first job. The report, which polled 500 respondents, highlights that the Internet is by far the most widely used job search tool. Some 60 percent of the respondents say it was the best source to get information on entry-level jobs.

    Job fairs ranked second, with almost 20 percent of survey participants noting it was the best source for finding out career information. College career centers and classmates ranked third and fourth, respectively.

    Creating a positive experience.

    Recruiting qualified talent is just one part of the equation in creating a successful internship program. "If you’re going to recruit at the same colleges next spring, you better make sure that the interns this year have a positive experience," says workforce consultant and author Sylvia Henderson, in the same article.

    "Word will spread around campus about the type of employer that you are—good or bad." So apply the same sound workforce management practices that full-time employees receive.

    "Put yourself in their shoes," she says. "Treat them the way you would like to be

    Customer Service Week - Wear Red Pants!
    Why?Why should you bother?A couple of little business statistics have stayed firmly in my business thoughts ever since I came across them almost 10 years ago.1. A 5% improvement in customer retention could add between 25% and 125% to your bottom line.2. Companies with good service records grow twice as fast as those with poor service records.WOW!What an opportunity!No expensive marketing. No gimmicks. Just give good service and watch your profits grow.How?Firstly, involve your people.Make sure that everyone knows what’s going on. And why this is important.Ask for their ideas and suggestions. This is so much more powerful than you telling them how to do it.Involve everyone from the tea lady down. Remember that the most important people fro
    /p>

    The good news is that there are far more students available than the number of internship openings. The bad news, however, is that the batch of high-potential candidates—those who rank high in their class or attend a brand-name college—is small, and the competition for them is fierce.

    “The medium is the message and if you don’t use the appropriate tools to reach this finicky audience you could be in for some big trouble,” adds Brian Krueger, president of CollegeGrad.com, in the same article in Workforce Management Online.

    “Students will be hesitant to work for a company that they think is out of sync with them or with the times," he says. Employers that have a weak Internet presence are particularly susceptible to being overlooked or, even worse, snubbed by this segment.

    A recent survey from CollegeGrad.com underscores just how important the Internet is for students looking to get their first job. The report, which polled 500 respondents, highlights that the Internet is by far the most widely used job search tool. Some 60 percent of the respondents say it was the best source to get information on entry-level jobs.

    Job fairs ranked second, with almost 20 percent of survey participants noting it was the best source for finding out career information. College career centers and classmates ranked third and fourth, respectively.

    Creating a positive experience.

    Recruiting qualified talent is just one part of the equation in creating a successful internship program. "If you’re going to recruit at the same colleges next spring, you better make sure that the interns this year have a positive experience," says workforce consultant and author Sylvia Henderson, in the same article.

    "Word will spread around campus about the type of employer that you are—good or bad." So apply the same sound workforce management practices that full-time employees receive.

    "Put yourself in their shoes," she says. "Treat them the way you would like to be

    Educational Principles that may Promote Entrepreneurial Behaviour in the 21st Century
    IntroductionEntrepreneurship demands that a person is willing to take risks, venture and achieve results. This implies amongst others that the person should be willing to dare to do and stake his or her future on something. Often, this required output behaviour is inhibited by the educational approach followed in the teaching and learning environments to which people are exposed.PurposeThe purpose of this article is to propose some educational principles that if adhered to, may promote and sustain entrepreneurial behaviour in a knowledge driven economy.PrinciplesPrinciple 1: Introduce learning and teaching approaches that would stimulate the curiosity of students to discover essentials for themselves for the sake of discovery itself.This demands that educators should rather
    ost widely used job search tool. Some 60 percent of the respondents say it was the best source to get information on entry-level jobs.

    Job fairs ranked second, with almost 20 percent of survey participants noting it was the best source for finding out career information. College career centers and classmates ranked third and fourth, respectively.

    Creating a positive experience.

    Recruiting qualified talent is just one part of the equation in creating a successful internship program. "If you’re going to recruit at the same colleges next spring, you better make sure that the interns this year have a positive experience," says workforce consultant and author Sylvia Henderson, in the same article.

    "Word will spread around campus about the type of employer that you are—good or bad." So apply the same sound workforce management practices that full-time employees receive.

    "Put yourself in their shoes," she says. "Treat them the way you would like to be treated" Give interns responsibilities that are meaningful. Fetching coffee and making copies won’t be yielding a satisfactory experience. And be prepared to offer interns constructive feedback, both positive and negative.

    Don’t wait until the last minute.

    If you wait to start looking at students until they are in their senior or junior year of college, you may have already missed the boat. Many innovative employers begin establishing relationships with Gen Yers years before they even set foot on a college campus, and will have the upper hand when it comes to attracting them.

    Employers can avoid having to play catch-up by being proactive and targeting students early on.

    Target specific areas of study in high schools that appeal to you—like math, science, or English. Check out the various clubs and special interest groups. Organizations such as the Boy and Girl Scouts are also good starting points.

    You can provide training or volunteer services within those institutions. You can also send a speaker or supply print materials, such as pamphlets, that provide tips on professionalism, dress code, business ethics, etc. "It doesn’t cost much, and you can get a lot in return," Henderson says. "And you’ll be at the forefront of their minds when they look for their first internship or job."

    What is emerging as the single most important aspect of the success of any local or global enterprise is the need for a large employee and executive pool. So what’s needed to drive your business forward is to attract, develop, and retain the highest quality talent. To find it, you just might have to go back to school.

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