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Casual Articles - Donation Request Letters Need Strong Protagonist, Says Fundraising Company
The Importance of Customer Satisfaction - Why You Should Focus and Train Your EmployeesMany of us have heard of the current trend for businesses to become ‘customer-centric’, that is, to put the customer at the centre of our business in terms of our strategies, actions and processes. For most of us, old truths still hold good, such as it’s easier and more profitable to sell to existing customers than to find new ones. In practice, organisations are increasingly setting themselves strategi hook hands with our country’s youngest heart transplant patient the other day, and he asked me to thank you. You are now a vital member of the team that’s keeping Brad alive. Brad Phillips was only a few weeks old when the surgeons here at the Bendix Memorial Hospital gave him a new heart, saving his life. That was back in 1985. Since then, Brad has been rushed to hospital by air ambulance, caught pneumonia too many times to remember, received a second heart t Customer Service - How to Have Happy CustomersHappy customers are the lifeblood of every successful business. The secret to getting and keeping such customers is to have an H.C.A.P involving both customers and retail sales team members. This Plan can work for you. It's well worth a three month trial in your business.Have Staff Treat Customers as Though They Have A High R.L.V. (Retail Lifetime Value)Your H.C.A.P. is Do your donation request letters lack a protagonist? The most compelling appeal letters feature a man or a woman, a boy or a girl, that captures the donor’s attention and makes the appeal human, moving and profitable. The most memorable novels, movies and television shows feature strong protagonists. The protagonist in a drama or story is the leading actor, the principal character. Some examples: BOOKS
The Hobbit: Bilbo Baggins.
Moby Dick: Ishmael.
Great Expectations: Pip.
War and Peace: Pierre Bezukhov.
Catcher in the Rye: Holden Caulfield. MOVIES
Out of Africa: Karen Blixen.
The Ten Commandments: Moses.
Star Wars: Luke Skywalker.
Gone with the Wind: Scarlett O’Hara.
My Fair Lady: Eliza Doolittle. If you’re a hospital, your protagonist can be a heroic cancer patient.
If you’re a relief and development agency, your protagonist can be an aid worker serving AIDS orphans in Nigeria.
If you’re an environmental advocacy organization, your protagonist can be an activist chained to the railing outside the Indonesian Embassy in Ottawa.
If you’re an opera house, your protagonist can be your youngest, most promising singer. A strong protagonist brings your fundraising letters alive because donors are people who give to people to help people. They don’t want to read about programs and policies. They want to read about people—the people you help, and your people who do the helping. A protagonist helps you tell your institutional story in human terms, to translate your case for support into flesh and blood. Here is an example, taken from a thank-you letter mailed by a hospital to donors who had recently joined the hospital’s monthly giving program:
Dear Mr. Sharpe,I shook hands with our country’s youngest heart transplant patient the other day, and he asked me to thank you. You are now a vital member of the team that’s keeping Brad alive. Brad Phillips was only a few weeks old when the surgeons here at the Bendix Memorial Hospital gave him a new heart, saving his life. That was back in 1985. Since then, Brad has been rushed to hospital by air ambulance, caught pneumonia too many times to remember, received a second heart tr 3 Essential Boundaries for Mom Entrepreneurs and Their HusbandsIn the beginning, I thought it was going to be a breeze when my husband, Terry, joined me working full-time in my business. If anyone could do it, we could! We already had a healthy relationship built on trust and respect. We communicated well. We both strongly believed in what we were doing. We understood the need to help each other with the children, keeping the house, and with the business. We Dick: Ishmael.
Great Expectations: Pip.
War and Peace: Pierre Bezukhov.
Catcher in the Rye: Holden Caulfield.MOVIES
Out of Africa: Karen Blixen.
The Ten Commandments: Moses.
Star Wars: Luke Skywalker.
Gone with the Wind: Scarlett O’Hara.
My Fair Lady: Eliza Doolittle. If you’re a hospital, your protagonist can be a heroic cancer patient.
If you’re a relief and development agency, your protagonist can be an aid worker serving AIDS orphans in Nigeria.
If you’re an environmental advocacy organization, your protagonist can be an activist chained to the railing outside the Indonesian Embassy in Ottawa.
If you’re an opera house, your protagonist can be your youngest, most promising singer. A strong protagonist brings your fundraising letters alive because donors are people who give to people to help people. They don’t want to read about programs and policies. They want to read about people—the people you help, and your people who do the helping. A protagonist helps you tell your institutional story in human terms, to translate your case for support into flesh and blood. Here is an example, taken from a thank-you letter mailed by a hospital to donors who had recently joined the hospital’s monthly giving program:
Dear Mr. Sharpe,I shook hands with our country’s youngest heart transplant patient the other day, and he asked me to thank you. You are now a vital member of the team that’s keeping Brad alive. Brad Phillips was only a few weeks old when the surgeons here at the Bendix Memorial Hospital gave him a new heart, saving his life. That was back in 1985. Since then, Brad has been rushed to hospital by air ambulance, caught pneumonia too many times to remember, received a second heart t Make Things Easy for Your CustomersI have three complaints and three suggestions.One: I am sick and tired of struggling with badly designed order forms that ask me to write my credit card number in tiny little boxes.Two: I’m tired of getting forms from companies asking me to provide information the company already has.Three: I’m fed up with firms that say, ‘For more information visit our website’, without giving me t relief and development agency, your protagonist can be an aid worker serving AIDS orphans in Nigeria.
If you’re an environmental advocacy organization, your protagonist can be an activist chained to the railing outside the Indonesian Embassy in Ottawa.
If you’re an opera house, your protagonist can be your youngest, most promising singer.A strong protagonist brings your fundraising letters alive because donors are people who give to people to help people. They don’t want to read about programs and policies. They want to read about people—the people you help, and your people who do the helping. A protagonist helps you tell your institutional story in human terms, to translate your case for support into flesh and blood. Here is an example, taken from a thank-you letter mailed by a hospital to donors who had recently joined the hospital’s monthly giving program:
Dear Mr. Sharpe,I shook hands with our country’s youngest heart transplant patient the other day, and he asked me to thank you. You are now a vital member of the team that’s keeping Brad alive. Brad Phillips was only a few weeks old when the surgeons here at the Bendix Memorial Hospital gave him a new heart, saving his life. That was back in 1985. Since then, Brad has been rushed to hospital by air ambulance, caught pneumonia too many times to remember, received a second heart t 6 Ways To Advertise A WebsiteIf you own a website, advertising it should be your main priority. Website advertising is the only way you’ll make money from your website: without any visitors, you won’t make money from your website. In the following text, I’ll explain six ways of advertising your website that are bound to make you some money.The first way to advertise a website is by the means of a paid-per-click campaign on A ople. They don’t want to read about programs and policies. They want to read about people—the people you help, and your people who do the helping. A protagonist helps you tell your institutional story in human terms, to translate your case for support into flesh and blood.Here is an example, taken from a thank-you letter mailed by a hospital to donors who had recently joined the hospital’s monthly giving program:
Dear Mr. Sharpe,I shook hands with our country’s youngest heart transplant patient the other day, and he asked me to thank you. You are now a vital member of the team that’s keeping Brad alive. Brad Phillips was only a few weeks old when the surgeons here at the Bendix Memorial Hospital gave him a new heart, saving his life. That was back in 1985. Since then, Brad has been rushed to hospital by air ambulance, caught pneumonia too many times to remember, received a second heart t Newsletter as A Marketing ToolTrying to think of a way to promote that new product or service that your company recently introduced? Why not try to use a promotional newsletter? Sure a lot of businesses already use it. But it is still a great marketing tool for that new product or service you want everyone to know. You just have to think of a new way on how to introduce that product to your prospective customers and loyal customers. hook hands with our country’s youngest heart transplant patient the other day, and he asked me to thank you. You are now a vital member of the team that’s keeping Brad alive.Brad Phillips was only a few weeks old when the surgeons here at the Bendix Memorial Hospital gave him a new heart, saving his life. That was back in 1985. Since then, Brad has been rushed to hospital by air ambulance, caught pneumonia too many times to remember, received a second heart transplant, been diagnosed with cytomegalovirus disease, suffered kidney failure, and fallen in love with the hospital staff. “I actually spend more time with them than I do with the family that brought me up,” says Brad. “I’m sure glad we get along so well!” Your donors will quickly understand and embrace your cause when you show, in dramatic ways, who you are and who you serve, rather than describe what you do by naming your programs or listing your services. And the most vivid way to do that in a fundraising letter is to single out one person whom you help, or one person on your staff (or a volunteer), and to tell your story through that protagonist, showing them in action. © 2006 Sharpe Copy Inc. You may reprint this article online and in print provided the links remain live and the content remains unaltered (including the "About the Author" message).
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