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  • Casual Articles - IP Telephony (VoIP): A Technology for SMEs?

    Time Lasting Runescape Secret to Create an Elite Level 85+ Multi-Millionaire RuneScape Character
    Secret No 2: How to Make and Maintain Friends in RuneScapeIf you already have a large extended family in runescape, then you can this very be even more exciting for you in runescape. If not, this secret for runescape will help you find the essential social network that makes runescape so fun. Also, you’ll find that having many friends in runescape will make getting rich a whole lot easier (for a different reason that you probably think).Runescape is very different than real life (obviously). In runescape, you will find that whatever you say will not be taken seriously at first. If you ask someone to be your runescape friend, they might assume you’re a moocher and only talking because you’re after their runescape items.But having a network of friends in runescape is part of the game. Somehow training is les
    AT-5 sockets required

    The functionality enhancements that new IP telephony systems deliver include:

    • Simple integration with software packages, such as CRM or accounting software
    • Voice message forwarding and remote access to voicemail
    • Direct dial
    • ‘Follow me’ (where the system can track you down, wherever you are, and put a call through to you still using your extension number!)
    • Personal messaging
    • Voicemail password protection
    • Automatic call routing, e.g., most valued customers routed immediately to specified call centre staff
    • Voice guided menus
    • Waiting call management
    • DECT hand sets (for mobile use within and outside buildings)
    • Bluetooth headsets
    • Call monitoring and recordi

    Building A Blockbuster
    Imagine a movie that debuts in the theaters without anyone knowing in advance it is coming. Would that film succeed? Not likely. Hollywood knows better. Even a terrible movie can be pushed over $1000,000,000 by imaginative publicity. Consider this summer’s blockbuster Pirates of the Caribbean. In spite of the fact that the movie is a sequel to a popular film, Disney took no chances. There were TV commercials, inserted mentions on Disney’s ABC network, reports about historical pirates on TV networks Disney has an ownership stake in, including the History Channel and Lifetime, a web site, tie-ins at Disney theme parks, children’s meals at fast food places, a website with interactive features, Pirate’s themed cell phone rings tones and Pirates video games. All these efforts were directed towards a goal of making potential
    Introduction: What is everyone else doing about IP Telephony (and VoIP)?
    According to new research from BT, 37% of SMEs have migrated to fully converged voice and data networks – almost two-thirds making the switch in the past twelve months. In terms of payback, half of these reported significant reduced infrastructure costs, productivity increases and improved organisational agility. However, nearly one third of SME surveyed admitted to having little or no understanding of what a converged network actually is. What is your situation?

    What is VoIP and why is it such a big thing now?
    Voice over Internet Protocol enables telephone calls to be made over the Internet. A high speed Internet connection is essential to ensure quality of service that is comparable to landline calls. When you speak into a VoIP phone or headset your voice is converted into digital packets and then it is transferred down the connection much like an email. At its destination the process is reversed. For many years VoIP was considered too unreliable for business use but now it is difficult to find organisations that are not either in the process of adopting VoIP, or at the very least contemplating how VoIP can help their business. Business analysts argue that VoIP has moved from being an ‘emerging technology’ to a ‘critical business solution’ faster than any other previous telecommunication development and this is solely due to the ongoing need to drive down costs. Market forecasts indicate phenomenal growth in VoIP deployment.

    Why bother with VoIP at all?
    VoIP can deliver significant cost savings by:

    • Drastically reducing long distance call charges
    • Delivering free inter-office calls (and calls between the home worker and the office)

    Further cost reductions can be gained from ‘convergence’ – with a converged voice and data network there is only one set of hardware to implement and manage. This helps cut the cost of set-up, support and bandwidth between sites. With only one network to manage maintenance becomes simpler and cheaper. Administration of the converged network is the responsibility of the IT department or external IT support company – no need to use expensive telecoms service firms just to add another telephone extension!

    Efficiency gains can also be discovered in the additional functionality that IP telephony brings to an organisation. A recent Telindus survey highlighted that 42% of IT managers stated productivity gains as the main reason to move to VoIP, especially in the areas of:

    • Simplified remote working and improved communications for remote/mobile employees
    • Simplified network – as all devices are IP, no TDM
    • Ease of adding new users (no need to call out an engineer)
    • IT convergence – linking with e-mail and web facilities
    • Computer telephony integration – making a call using the PC rather than a telephone
    • Simplifying the management of internal communications
    • Reducing technical and operational staffing costs
    • Lower cabling costs – fewer CAT-5 sockets required

    The functionality enhancements that new IP telephony systems deliver include:

    • Simple integration with software packages, such as CRM or accounting software
    • Voice message forwarding and remote access to voicemail
    • Direct dial
    • ‘Follow me’ (where the system can track you down, wherever you are, and put a call through to you still using your extension number!)
    • Personal messaging
    • Voicemail password protection
    • Automatic call routing, e.g., most valued customers routed immediately to specified call centre staff
    • Voice guided menus
    • Waiting call management
    • DECT hand sets (for mobile use within and outside buildings)
    • Bluetooth headsets
    • Call monitoring and recordin

    Teamwork at Cardiff
    Teamwork is much more challenging task that doing an individual project. While doing teamwork one should proceed from one step to another keeping the whole flock together, managing the interchange of ideas, views and experiences, deploying individual tasks as well as dealing with different individual behaviours. At the same time, one has to concentrate on the real motive of the project report, not to mention the least. I would like to share my first experience during a group work of the Strategic Management project at the University of Wales.There were six members in my group, belonging to various different Asian and European countries. I was really excited and keenly looking forward towards our initial meeting as I would have a chance to know personally each of my colleagues in my group. All the members of the group me
    comparable to landline calls. When you speak into a VoIP phone or headset your voice is converted into digital packets and then it is transferred down the connection much like an email. At its destination the process is reversed. For many years VoIP was considered too unreliable for business use but now it is difficult to find organisations that are not either in the process of adopting VoIP, or at the very least contemplating how VoIP can help their business. Business analysts argue that VoIP has moved from being an ‘emerging technology’ to a ‘critical business solution’ faster than any other previous telecommunication development and this is solely due to the ongoing need to drive down costs. Market forecasts indicate phenomenal growth in VoIP deployment.

    Why bother with VoIP at all?
    VoIP can deliver significant cost savings by:

    • Drastically reducing long distance call charges
    • Delivering free inter-office calls (and calls between the home worker and the office)

    Further cost reductions can be gained from ‘convergence’ – with a converged voice and data network there is only one set of hardware to implement and manage. This helps cut the cost of set-up, support and bandwidth between sites. With only one network to manage maintenance becomes simpler and cheaper. Administration of the converged network is the responsibility of the IT department or external IT support company – no need to use expensive telecoms service firms just to add another telephone extension!

    Efficiency gains can also be discovered in the additional functionality that IP telephony brings to an organisation. A recent Telindus survey highlighted that 42% of IT managers stated productivity gains as the main reason to move to VoIP, especially in the areas of:

    • Simplified remote working and improved communications for remote/mobile employees
    • Simplified network – as all devices are IP, no TDM
    • Ease of adding new users (no need to call out an engineer)
    • IT convergence – linking with e-mail and web facilities
    • Computer telephony integration – making a call using the PC rather than a telephone
    • Simplifying the management of internal communications
    • Reducing technical and operational staffing costs
    • Lower cabling costs – fewer CAT-5 sockets required

    The functionality enhancements that new IP telephony systems deliver include:

    • Simple integration with software packages, such as CRM or accounting software
    • Voice message forwarding and remote access to voicemail
    • Direct dial
    • ‘Follow me’ (where the system can track you down, wherever you are, and put a call through to you still using your extension number!)
    • Personal messaging
    • Voicemail password protection
    • Automatic call routing, e.g., most valued customers routed immediately to specified call centre staff
    • Voice guided menus
    • Waiting call management
    • DECT hand sets (for mobile use within and outside buildings)
    • Bluetooth headsets
    • Call monitoring and recordi

    Online Games: Beat Stress With Games
    Every year on the Internet something new happens. A lot of discussion takes places about pluses and minuses. For last few years, online games are becoming a rage on the Internet. As expected, anything that becomes successful invites criticism. But the benefits may far outweigh the dangers. How about online games?Online Games - why people play? Why do we do anything- because we love doing it? By natural instinct every animal seeks pleasure and runs away from pain. None of us likes the idea of getting admitted to a hospital, because that may be painful. All of us enjoy meeting friends because that is pleasant. It is true with games. Why no body is asking about the reason of popularity of games? The answer is very simple. Games make us feel good.Addiction - anything that gives joy can be addictive. Some of us are a
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    Why bother with VoIP at all?
    VoIP can deliver significant cost savings by:

    • Drastically reducing long distance call charges
    • Delivering free inter-office calls (and calls between the home worker and the office)

    Further cost reductions can be gained from ‘convergence’ – with a converged voice and data network there is only one set of hardware to implement and manage. This helps cut the cost of set-up, support and bandwidth between sites. With only one network to manage maintenance becomes simpler and cheaper. Administration of the converged network is the responsibility of the IT department or external IT support company – no need to use expensive telecoms service firms just to add another telephone extension!

    Efficiency gains can also be discovered in the additional functionality that IP telephony brings to an organisation. A recent Telindus survey highlighted that 42% of IT managers stated productivity gains as the main reason to move to VoIP, especially in the areas of:

    • Simplified remote working and improved communications for remote/mobile employees
    • Simplified network – as all devices are IP, no TDM
    • Ease of adding new users (no need to call out an engineer)
    • IT convergence – linking with e-mail and web facilities
    • Computer telephony integration – making a call using the PC rather than a telephone
    • Simplifying the management of internal communications
    • Reducing technical and operational staffing costs
    • Lower cabling costs – fewer CAT-5 sockets required

    The functionality enhancements that new IP telephony systems deliver include:

    • Simple integration with software packages, such as CRM or accounting software
    • Voice message forwarding and remote access to voicemail
    • Direct dial
    • ‘Follow me’ (where the system can track you down, wherever you are, and put a call through to you still using your extension number!)
    • Personal messaging
    • Voicemail password protection
    • Automatic call routing, e.g., most valued customers routed immediately to specified call centre staff
    • Voice guided menus
    • Waiting call management
    • DECT hand sets (for mobile use within and outside buildings)
    • Bluetooth headsets
    • Call monitoring and recordi

    Finding the Right Property in the Best Place at the Perfect Time
    Generally, real estate provides capital appreciation and depreciation. Yet, certain real estate investments such as commercial property generate annual income. In order to provide tax deductions in the form of depreciation expense, interest expense and property taxes, the real estate income property has to be directly managed.Commercial real estate refers to the particular class of real estate. It is also referred to as investment or income. Some popular examples of commercial real estate properties are office buildings, restaurants or retail, to name a few. Commercial property, unlike residential real estate, is evaluated, bought and sold based purely on numbers. That is a set of factors that describe what type of return in investment you can expect with the property. Subsequently, most commercial real estate is
    an also be discovered in the additional functionality that IP telephony brings to an organisation. A recent Telindus survey highlighted that 42% of IT managers stated productivity gains as the main reason to move to VoIP, especially in the areas of:

    • Simplified remote working and improved communications for remote/mobile employees
    • Simplified network – as all devices are IP, no TDM
    • Ease of adding new users (no need to call out an engineer)
    • IT convergence – linking with e-mail and web facilities
    • Computer telephony integration – making a call using the PC rather than a telephone
    • Simplifying the management of internal communications
    • Reducing technical and operational staffing costs
    • Lower cabling costs – fewer CAT-5 sockets required

    The functionality enhancements that new IP telephony systems deliver include:

    • Simple integration with software packages, such as CRM or accounting software
    • Voice message forwarding and remote access to voicemail
    • Direct dial
    • ‘Follow me’ (where the system can track you down, wherever you are, and put a call through to you still using your extension number!)
    • Personal messaging
    • Voicemail password protection
    • Automatic call routing, e.g., most valued customers routed immediately to specified call centre staff
    • Voice guided menus
    • Waiting call management
    • DECT hand sets (for mobile use within and outside buildings)
    • Bluetooth headsets
    • Call monitoring and recordi

    Develop Your Financial IQ - Part 1
    Part #1 - Einstein's Definition Of InsanityAlbert Einstein once defined insanity as "doing the same thing over and over again and expecting different results".Most if not all of us yearn for something better. It's a natural part of us.We want a better car, a bigger house, the best things for our loved ones.We keep hoping for better but, in order to get what you can't afford, you have got to do something you have never done before.Let me spell it out for you...Repetition WILL NOT give different results. Carry on doing the same - and your lot will be the same.As an employee, you can’t carry on with the same job and hope that a your boss will suddenly begin feeling generous and give you a raise. These days, you will be lucky that there will be no staff cuts in your company.
    AT-5 sockets required

    The functionality enhancements that new IP telephony systems deliver include:

    • Simple integration with software packages, such as CRM or accounting software
    • Voice message forwarding and remote access to voicemail
    • Direct dial
    • ‘Follow me’ (where the system can track you down, wherever you are, and put a call through to you still using your extension number!)
    • Personal messaging
    • Voicemail password protection
    • Automatic call routing, e.g., most valued customers routed immediately to specified call centre staff
    • Voice guided menus
    • Waiting call management
    • DECT hand sets (for mobile use within and outside buildings)
    • Bluetooth headsets
    • Call monitoring and recording

    ROI
    Siemens calculates that the average business can reduce its annual phone bill by 31% through IP. BT is reporting a ?6000 saving per head on the cost of calls for their home workers. Return on investment usually ranges from 25% -50%.

    In addition to bottom line savings, recent research highlights that organisations are achieving productivity savings in terms of:

    • Flexible location of office staff
    • Improved communications for mobile staff
    • Reduced technical staffing costs
    • Improved customer service

    Implementing VoIP solutions
    Organisations are currently implementing VoIP enabled solutions but typically only route certain calls through the IP network relying on traditional PBX (private branch exchange) for the majority of calls. Often these organisations install an IP PBX and migrate to IP telephony slowly when business drivers call for changes in telecommunication processes, such as an office move or cost pressures. An IP PBX switches calls between a VoIP and a landline user or between two traditional users just like a conventional PBX but works with a single converged network instead of requiring separate voice and data networks. Companies such as Alcatel have developed products that enable companies to migrate gradually.

    There can be a downside to implementing a VoIP solution and it certainly is not the solution for every organisation. One common problem is the quality issue with the lines. Relying on growing band width will not resolve the problem. Continuous proactive management of data and voice traffic is the key ensuring optimal performance of the network. An audit of the network is essential to ensure that it can handle both data and voice. Older networks are at greater risk and might require an upgrade. Business continuity plans must be in place and reflect that voice and data now rely on the same network: If the email goes down how are you going to call your IT support company – the telephones and the email are on the same system! Any IT provider worth their salt will be remotely monitoring the network and will be aware of problems – and rectify them - before the end user is even alerted that a problem exists.

    Summary: Not if, but when
    The question for SMEs is not if, but when, to start on the road to converged data and voice solutions. The evidence indicates that the VoIP technological movement is an unstoppable force. Start contemplating IP telephony now so that you don’t miss out on real business benefits or worse, saddle your business with a telephone system that you will be replacing within two years! IP telephony can provide proven cost savings for the right sort of company as well as a whole host of additional functional benefits that your employees and, more importantly, your customers will take note of.

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