• Enhanced contact center (call center) responsiveness to customer needs. Lowered costs through IP Telephony makes it economical to use multiple call centers for time zone coverage, lower labor market costs, and even overseas call centers for small and medium sized businesses.

  I know the mention of overseas (in respect to the U.S.) labor may not be what some people want to hear but the reality is that large corporations have been using overseas labor for call centers, manufacturing, and technical skills for decades. Now, what was once only economical for large corporations is also economical for small and medium sized businesses. IP Telephony levels the playing field of business competitiveness.

• “Contact center” is the replacement term for what used to be “call center.” Why? Is it really necesary to change the terminology? Of course, I think the answer is unequivocally “yes” or I wouldn’t mention it. A Call Center was appropriately named because all it did was take phone calls.

  Now a Contact Center using IP Telephony can take phone calls, fax messages, e-mail, web text chat, web voice calls, and even web video calls, all at the same time, in the same queues for the contact center agents. Isn’t the point of “customer service” to make it easy for the customer to contact you? What’s better than letting the customer choose the means of contact? Now it’s possible and affordable.

• Disaster recovery and power outage backup for business continuity. Redundant phone systems with automatic failover over dispersed locations is now economical. With the traditional phone system technologies it used to cost 70% - 100% of the original system cost to get redundant systems. In addition, the carrier services to make it happen were also costly.

  Now it’s possible to get redundant systems for just 10% - 30% of the original system cost. Additionally, the carrier services are also less expensive than previously. Business continuity planning is just like any other “insurance” you obtain for your business. All insurance is a trade-off between the cost of the insurance and the coverage level you obtain.

  At some point paying too much doesn’t reap enough extra benefit to warrant the extra cost. On the other hand, paying too little and not obtaining meaningful coverage doesn’t make sense either. With the costs for obtaining business continuity so dramatically lower than previously, it could make sense to make it a part of your total insurance and risk management for your business.

• Using one cabling infrastructure to carry both data and voice traffic instead of separate cabling infrastructure for each. This can have significant cost savings especially if you are moving your office or setting up a new office. In either of these situations you will have a substantial cost savings by only having to install your network cabling and not having to install a separate cabling system for your phone system.
• Simplified system administration through a GUI (graphical user interface). You can make changes to your system that previously required your telephone equipment vendor to make the changes. Therefore, you can significantly reduce your maintenance costs.
• Easier moves of telephone sets. When moving from one location in your building to another, it previously required re-programming the telephone switch and physically changing some wires in the “telephone closet.” With IP Telephony as you pack up your desk supplies and plants, you also grab your telephone. In your new location, you simply plug the telephone into the Ethernet connection in the wall and then connect your computer to a jack in the phone that acts as a bypass for your data. All your personal settings move with you. Costs for moves are dramatically reduced.
• Software upgrades are much eas
  Sales Peak Performance Every Time
  A couple of years ago, Tiger Woods was the undisputed Number 1 on the professional golf circuit, and earned the highest amount of money!Ranked Number 1, he averaged throughout the year a score per round of 67 and a few decimal points.Across the calendar year, he earned an average of $124,000 per competitive round. I don't know about you but my rounds normally cost me money!Ranked 100 on the same criteria, Woody Austen was just a little different.Scoring an average of somewhere in the region of 69 and a few decimal points strikes per round, he earned approximately $4500 dollars per competitive round.The difference in money earn
  ns is also economical for small and medium sized businesses. IP Telephony levels the playing field of business competitiveness.
• “Contact center” is the replacement term for what used to be “call center.” Why? Is it really necesary to change the terminology? Of course, I think the answer is unequivocally “yes” or I wouldn’t mention it. A Call Center was appropriately named because all it did was take phone calls.

  Now a Contact Center using IP Telephony can take phone calls, fax messages, e-mail, web text chat, web voice calls, and even web video calls, all at the same time, in the same queues for the contact center agents. Isn’t the point of “customer service” to make it easy for the customer to contact you? What’s better than letting the customer choose the means of contact? Now it’s possible and affordable.

• Disaster recovery and power outage backup for business continuity. Redundant phone systems with automatic failover over dispersed locations is now economical. With the traditional phone system technologies it used to cost 70% - 100% of the original system cost to get redundant systems. In addition, the carrier services to make it happen were also costly.

  Now it’s possible to get redundant systems for just 10% - 30% of the original system cost. Additionally, the carrier services are also less expensive than previously. Business continuity planning is just like any other “insurance” you obtain for your business. All insurance is a trade-off between the cost of the insurance and the coverage level you obtain.

  At some point paying too much doesn’t reap enough extra benefit to warrant the extra cost. On the other hand, paying too little and not obtaining meaningful coverage doesn’t make sense either. With the costs for obtaining business continuity so dramatically lower than previously, it could make sense to make it a part of your total insurance and risk management for your business.

• Using one cabling infrastructure to carry both data and voice traffic instead of separate cabling infrastructure for each. This can have significant cost savings especially if you are moving your office or setting up a new office. In either of these situations you will have a substantial cost savings by only having to install your network cabling and not having to install a separate cabling system for your phone system.
• Simplified system administration through a GUI (graphical user interface). You can make changes to your system that previously required your telephone equipment vendor to make the changes. Therefore, you can significantly reduce your maintenance costs.
• Easier moves of telephone sets. When moving from one location in your building to another, it previously required re-programming the telephone switch and physically changing some wires in the “telephone closet.” With IP Telephony as you pack up your desk supplies and plants, you also grab your telephone. In your new location, you simply plug the telephone into the Ethernet connection in the wall and then connect your computer to a jack in the phone that acts as a bypass for your data. All your personal settings move with you. Costs for moves are dramatically reduced.
• Software upgrades are much ea
  Online Loan - Making Your Loan Journey Smoother
  Each one of us has been using the Internet for a long time. Internet is a store of unlimited information on any subject. You just need to browse through various websites available and can get any information you want. But do you know you can get a loan online too. Yes, I am talking about “Online Loans”.Online Loans are the loans that an individual can get by applying through a computer. Human being’s desire for convenience is one of the reasons behind the advancement in technology day by day. Online Loan provides you the convenient way to get a loan without moving from one place to another.Now, you can access the Internet and can browse through various
  ossible and affordable.
• Disaster recovery and power outage backup for business continuity. Redundant phone systems with automatic failover over dispersed locations is now economical. With the traditional phone system technologies it used to cost 70% - 100% of the original system cost to get redundant systems. In addition, the carrier services to make it happen were also costly.

  Now it’s possible to get redundant systems for just 10% - 30% of the original system cost. Additionally, the carrier services are also less expensive than previously. Business continuity planning is just like any other “insurance” you obtain for your business. All insurance is a trade-off between the cost of the insurance and the coverage level you obtain.

  At some point paying too much doesn’t reap enough extra benefit to warrant the extra cost. On the other hand, paying too little and not obtaining meaningful coverage doesn’t make sense either. With the costs for obtaining business continuity so dramatically lower than previously, it could make sense to make it a part of your total insurance and risk management for your business.

• Using one cabling infrastructure to carry both data and voice traffic instead of separate cabling infrastructure for each. This can have significant cost savings especially if you are moving your office or setting up a new office. In either of these situations you will have a substantial cost savings by only having to install your network cabling and not having to install a separate cabling system for your phone system.
• Simplified system administration through a GUI (graphical user interface). You can make changes to your system that previously required your telephone equipment vendor to make the changes. Therefore, you can significantly reduce your maintenance costs.
• Easier moves of telephone sets. When moving from one location in your building to another, it previously required re-programming the telephone switch and physically changing some wires in the “telephone closet.” With IP Telephony as you pack up your desk supplies and plants, you also grab your telephone. In your new location, you simply plug the telephone into the Ethernet connection in the wall and then connect your computer to a jack in the phone that acts as a bypass for your data. All your personal settings move with you. Costs for moves are dramatically reduced.
• Software upgrades are much ea
  So You Want to Write a Book?
  According to a survey by USA Today and the Association of American Publishers, 82 percent of all Americans plan to write a book someday.Just about everyone talks about writing the book, but very few have actually set a goal with an action plan and a deadline.Perhaps this is because they don't know where to start. The fact is, there are many ways to write your book and make it available for purchase to the public.You can self-publish, you can seek a traditional publisher and you can even create your own downloadable ebook. Each method has it's own advantages and disadvantages. We'll cover this in more detail in upcoming articles and podcasts.the extra cost. On the other hand, paying too little and not obtaining meaningful coverage doesn’t make sense either. With the costs for obtaining business continuity so dramatically lower than previously, it could make sense to make it a part of your total insurance and risk management for your business.
• Using one cabling infrastructure to carry both data and voice traffic instead of separate cabling infrastructure for each. This can have significant cost savings especially if you are moving your office or setting up a new office. In either of these situations you will have a substantial cost savings by only having to install your network cabling and not having to install a separate cabling system for your phone system.
• Simplified system administration through a GUI (graphical user interface). You can make changes to your system that previously required your telephone equipment vendor to make the changes. Therefore, you can significantly reduce your maintenance costs.
• Easier moves of telephone sets. When moving from one location in your building to another, it previously required re-programming the telephone switch and physically changing some wires in the “telephone closet.” With IP Telephony as you pack up your desk supplies and plants, you also grab your telephone. In your new location, you simply plug the telephone into the Ethernet connection in the wall and then connect your computer to a jack in the phone that acts as a bypass for your data. All your personal settings move with you. Costs for moves are dramatically reduced.
• Software upgrades are much ea
  Building an Online Presence For Your Small Business
  A common problem facing many small businesses today is building an online presence without spending the big bucks required to compete with national chains. While it's true that you'll never be able to match the marketing muscle of the larger chains, you do have a few tricks up your sleeve to help keep you competitive.First and foremost, you should have a web site to promote your business. It doesn't have to be anything fancy; it could even be a one-page site that describes your product offerings. The important thing is to have a site that lets potential customers know what you can do for them, and more importantly, where they can find you. When you build your si
  ce). You can make changes to your system that previously required your telephone equipment vendor to make the changes. Therefore, you can significantly reduce your maintenance costs.
• Easier moves of telephone sets. When moving from one location in your building to another, it previously required re-programming the telephone switch and physically changing some wires in the “telephone closet.” With IP Telephony as you pack up your desk supplies and plants, you also grab your telephone. In your new location, you simply plug the telephone into the Ethernet connection in the wall and then connect your computer to a jack in the phone that acts as a bypass for your data. All your personal settings move with you. Costs for moves are dramatically reduced.
• Software upgrades are much easier and can be performed by you instead of paying the telephone equipment vendor to do them.

There are many more benefits to IP Telephony. This brief overview should be enough to peak your interest to continue your investigation. You don’t need to make a total swap out of your current phone system. It is possible to gradually introduce an IP Telephone System into your organization and interface it to legacy systems.

Don’t just improve the way you currently do business! Explore the strategic business applications and implications of IP Telephony. New technologies such as IP Telephony don’t just replace previous ones but allow much greater functionality, increased productivity, enhanced customer service and lower costs than prior technologies.

Expand the possibilities of conducting your business in ways you never thought possible. All major phone system manufacturers are investing their research and development dollars into development of their IP Phone Systems. Thousands of companies have already converted to it. There must be a reason or two or twenty.