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Casual Articles - Entrepreneurs Ask: As a Novice Entrepreneur, How Can I Feel Less Overwhelmed?
Turn Your Customer Complaint into a Positive mes a bigger issue!The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive.1. ListenWhen a customer comes to you with a complaint about one of your products or services, listen to them. Listen to what they are telling you, and take notes if at all possible.The number one thing a customer wants when they have a problem is for someone to listen to them.Allow them to vent, let them get it all out. Once they have explained their problem in full, begin to ask any questions you may have to get a full handle on the situation.While you are listening, body language is very important. Make sure you maintain eye contact. This sends your customer a message that you are taking them seriously.2. Be EmpatheticWhen the customer is done explaining their problem, show sincerity by telling them that you understand how they feel. Apologize on behalf of the company that they feel the way they do, and tell them that you are committed to resolving their issue within the guidelines of your company.By becoming defensive in this situation, you are taking a bad situation and making it worse.By having an understa * A MasterMind group is a unique group of people utilizing the MasterMind principles for achieving business and personal goals. MasterMind groups are held in-person and by telephone. MasterMind Power MasterMind power is defined as follows: "No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind." The human mind is a form of energy, a part of it being spiritual in nature. When the minds of two people are coordinated in a spirit of harmony, the spiritual units of energy of each mind form an affinity, which constitutes the power of the MasterMind. MasterMind Process Non-Profit Marketing: 5 Reasons Why Branding Can't Wait Great question! Overwhelm is very common even among the most
veteran entrepreneurs, so take solace in the fact that you are not alone.
With the ever-increasing numbers of new entrepreneurial endeavors,
and therefore new entrepreneurs, there are many who are experiencing
the very same feelings as you.If asked to rank their current and future needs, many managers of non-profit organizations would likely place branding at the bottom of the list. If asked why, some might reply: "I can’t afford to undertake a major branding effort right now." That’s the wrong answer. In today’s competitive funding environment branding, or communicating the character or purpose of an organization, is more important than ever.Developing or revamping a non-profit’s brand can have many benefits. Some of the most significant include increased donations and membership. Given this, can any non-profit afford not to do it? Following are five reasons why branding just can’t wait.Reason #1: Branding Instills DisciplineAny branding effort should begin with a careful analysis of whether an organization’s mission is truly aligned with its activities. Is the organization delivering on its promises? If it isn’t, it has a big problem. Non-profits that have strong brands do what they say and say what they do. A branding effort can help a wayward organization correct its course.Reason #2: Effective Branding Improves ClarityPotential funders and members are more willing to donate time and money to organizations they unde So, Tool 1 is to Join or start a business-focused support group. Napoleon Hill’s MasterMind Principle* has profoundly and positively impacted business life. Success breeds success and surrounding yourself with colleagues who are also on the entrepreneurial path will propel you to heights you cannot even imagine. Each participant makes a commitment to himself as well as to the group, meeting on a regular and frequent basis. The group dynamic is powerful and will surely increase your confidence and diminish, or completely eliminate, your feelings of being overwhelmed by the daunting volume of details that require your attention. You will learn practical techniques from fellow professionals that can be implemented immediately! You will also come to understand that you’re not as bad off as your runaway mind would have you believe. That brings me to Tool 2 – YOU ARE NOT your feelings. If you realize that your entire experience doesn’t have to be dictated by what you feel in this moment, you release your hold of being in, and remaining in, the state of overwhelm. Allow yourself to fully embrace that “this too shall pass” and that your feelings aren’t in control of you, but rather, although you “feel” overwhelmed, you are in control of your feelings. This is true no matter how incompetent or inadequate you feel! FEELING (or believing) SOMETHING DOESN’T MAKE IT TRUE! Think about it. If your client FEELS (or believes) that you are a lousy business person because their order arrived late, does this make it true? Maybe the courier made a mistake. Maybe you were caught in an unexpected rush that didn’t allow you to call your client as soon as you might have otherwise. Maybe your CLIENT was having a bad day and nothing would appease him/her even if the order arrived as promised. The point is this - You get to decide what these feelings of being overwhelmed mean to you, e.g. “I am completely overwhelmed and that must mean that I am a total loser who doesn’t belong in business because I am too inept to ever succeed” or “Even though I feel overwhelmed, I am confident in my abilities and will learn the skills necessary to feel less overwhelmed in the future.” Tool 3 – Consult with a Coach, Business Consultant, or Advisor. You will be amazed at the peace of mind you feel after making this investment in yourself and the life of your business. After all, what is it worth to regain your confidence and stability and get back to producing? You may ask “How can I take the time to meet with an advisor if I am already short time and long on tasks?” The answer is this: Because taking the time to learn a new way of approaching business can SAVE YOU TIME in the long-run. Working smarter is smart work, so go ahead and schedule a one hour consultation with an expert! There are times I prefer to consult in person and you may as well. If this is the case, it will take more time than the actual session due to getting ready, travel time, parking, etc. However, if your meeting is conducted over the telephone, it is truly a one hour investment well worth every minute and every dollar. As your business grows to depend on more sophisticated systems, this evolutionary process will require a fresh perspective. However, the more involved you are in the day-to-day operations, you will notice that it is difficult to bring an objective attitude and viewpoint. This is the perfect time, yet again, to consult with a professional for their expertise. Tool 4 – Establish simple, yet effective, systems that work for YOU. b> This is important. If you need help establishing a new system or refining an existing process, hire a professional Virtual Assistant (VA), professional organizer, or enlist the help of a willing and trusted friend or family member. Then see how practical these systems/processes are for you and the way you work. Modify them as necessary to ensure that you are working as efficiently as possible. Something that works for your colleague may not work for you in the same way it works for them, but that doesn’t mean it doesn’t work. Some ideas take only a minor adjustment to make them an excellent fit for your working style. Tool 5 – Allow creative resolve to find you. Always keep your ears and eyes open for solutions to your yet-unresolved business situations. (I don’t call them “problems” because assigning that label sets up a scenario that requires me to find a solution based solely on my own experience and this always drains me of precious energy. I prefer to set my intent on allowing resolve to find me!) This has happened to me more times than I can remember. Picture a business discussion about something completely unrelated and all-of-a-sudden, your thoughts go to how the information could be modified and applied to fix your current situation! Tool 6 – Prioritize daily tasks. A daily to-do list may seem like a haunting reminder of everything that needs to get done, but if you make this a part of your everyday routine, it makes prioritizing effortless. And you don’t have to depend on your memory! Once a task has been added to your list, you have just freed your mind-space for something else. The first 15 minutes of each day is spent creating a to-do list and prioritizing each item based on the estimated time to complete, importance, and the best investment of time and energy based on other demands on time for that particular day (meetings, travel, long-term projects, etc.). It feels great to cross off items as each is completed and visually you will be reassured that you are indeed moving forward and accomplishing! Tool 7 – Delegate, delegate, delegate! Delegating tasks frees you to focus your energy where it needs to be—on generating revenue and growing your business! As soon as you begin to feel overwhelmed, make a list of the jobs from your daily task list that can be delegated to competent hands and transfer ownership so you can focus on the aspects of business that truly require your personal attention. Getting to the place where you are deeply overwhelmed can cause paralysis. Integrating these seven tools into your regular business routine will prevent overwhelm, but if you find yourself in the midst of it as many of us do on occasion, ASSESS IT and ADDRESS IT before overwhelm gets the best of you and becomes a bigger issue! * A MasterMind group is a unique group of people utilizing the MasterMind principles for achieving business and personal goals. MasterMind groups are held in-person and by telephone. MasterMind Power MasterMind power is defined as follows: "No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind." The human mind is a form of energy, a part of it being spiritual in nature. When the minds of two people are coordinated in a spirit of harmony, the spiritual units of energy of each mind form an affinity, which constitutes the power of the MasterMind. MasterMind Process Double Bottomline Entrepreneurship elieving) SOMETHING DOESN’T MAKE IT TRUE! Think
about it. If your client FEELS (or believes) that you are a lousy business
person because their order arrived late, does this make it true? Maybe
the courier made a mistake. Maybe you were caught in an unexpected
rush that didn’t allow you to call your client as soon as you might have
otherwise. Maybe your CLIENT was having a bad day and nothing
would appease him/her even if the order arrived as promised.Today, I spoke with Dr. Ken Gibson, Founder of LearningRx, and listened to quite a fascinating story of an entrepreneur. Ken was an Optometrist, with a strong interest in business, and at some point, provided business consulting to over 300 Optometrists, before developing the methodology for training people to learn that is now at the heart of LearningRx.LearningRx provides cognitive skills training that improve the brain’s ability to process information. The LearningRx training programs go beyond the symptoms of academic struggles to attack the root problem - the limitations to the student’s ability to learn. The training enhances underlying cognitive skills required to learn effectively - auditory processing, attention skills, comprehension, visual processing, memory, and problem solving. Once strengthened, these skills enhance the student’s capacity to learn.Ken stresses, “It’s training, not teaching or tutoring. It’s like giving a lecture on Piano versus training someone to play the Piano ...”The best competing reading & learning program called Lindamood provides 2.3 years worth of improvement in 142 sessions. Ken’s program provides 4.8 years worth of improvement in 72 sessions.In 1989, Ken started licensing this methodology to doctor’s o The point is this - You get to decide what these feelings of being overwhelmed mean to you, e.g. “I am completely overwhelmed and that must mean that I am a total loser who doesn’t belong in business because I am too inept to ever succeed” or “Even though I feel overwhelmed, I am confident in my abilities and will learn the skills necessary to feel less overwhelmed in the future.” Tool 3 – Consult with a Coach, Business Consultant, or Advisor. You will be amazed at the peace of mind you feel after making this investment in yourself and the life of your business. After all, what is it worth to regain your confidence and stability and get back to producing? You may ask “How can I take the time to meet with an advisor if I am already short time and long on tasks?” The answer is this: Because taking the time to learn a new way of approaching business can SAVE YOU TIME in the long-run. Working smarter is smart work, so go ahead and schedule a one hour consultation with an expert! There are times I prefer to consult in person and you may as well. If this is the case, it will take more time than the actual session due to getting ready, travel time, parking, etc. However, if your meeting is conducted over the telephone, it is truly a one hour investment well worth every minute and every dollar. As your business grows to depend on more sophisticated systems, this evolutionary process will require a fresh perspective. However, the more involved you are in the day-to-day operations, you will notice that it is difficult to bring an objective attitude and viewpoint. This is the perfect time, yet again, to consult with a professional for their expertise. Tool 4 – Establish simple, yet effective, systems that work for YOU. b> This is important. If you need help establishing a new system or refining an existing process, hire a professional Virtual Assistant (VA), professional organizer, or enlist the help of a willing and trusted friend or family member. Then see how practical these systems/processes are for you and the way you work. Modify them as necessary to ensure that you are working as efficiently as possible. Something that works for your colleague may not work for you in the same way it works for them, but that doesn’t mean it doesn’t work. Some ideas take only a minor adjustment to make them an excellent fit for your working style. Tool 5 – Allow creative resolve to find you. Always keep your ears and eyes open for solutions to your yet-unresolved business situations. (I don’t call them “problems” because assigning that label sets up a scenario that requires me to find a solution based solely on my own experience and this always drains me of precious energy. I prefer to set my intent on allowing resolve to find me!) This has happened to me more times than I can remember. Picture a business discussion about something completely unrelated and all-of-a-sudden, your thoughts go to how the information could be modified and applied to fix your current situation! Tool 6 – Prioritize daily tasks. A daily to-do list may seem like a haunting reminder of everything that needs to get done, but if you make this a part of your everyday routine, it makes prioritizing effortless. And you don’t have to depend on your memory! Once a task has been added to your list, you have just freed your mind-space for something else. The first 15 minutes of each day is spent creating a to-do list and prioritizing each item based on the estimated time to complete, importance, and the best investment of time and energy based on other demands on time for that particular day (meetings, travel, long-term projects, etc.). It feels great to cross off items as each is completed and visually you will be reassured that you are indeed moving forward and accomplishing! Tool 7 – Delegate, delegate, delegate! Delegating tasks frees you to focus your energy where it needs to be—on generating revenue and growing your business! As soon as you begin to feel overwhelmed, make a list of the jobs from your daily task list that can be delegated to competent hands and transfer ownership so you can focus on the aspects of business that truly require your personal attention. Getting to the place where you are deeply overwhelmed can cause paralysis. Integrating these seven tools into your regular business routine will prevent overwhelm, but if you find yourself in the midst of it as many of us do on occasion, ASSESS IT and ADDRESS IT before overwhelm gets the best of you and becomes a bigger issue! * A MasterMind group is a unique group of people utilizing the MasterMind principles for achieving business and personal goals. MasterMind groups are held in-person and by telephone. MasterMind Power MasterMind power is defined as follows: "No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind." The human mind is a form of energy, a part of it being spiritual in nature. When the minds of two people are coordinated in a spirit of harmony, the spiritual units of energy of each mind form an affinity, which constitutes the power of the MasterMind. MasterMind Process What is Contract Programming? An Alternative to the Conformity of Everyday Employment conducted
over the telephone, it is truly a one hour investment well worth every
minute and every dollar.What is contract programming, you ask? Well, when companies need specific computer programming expertise, for temporary periods of time, they generally hire a contract programmer or an employee of a consulting firm. Contractors almost always have a higher hourly wage than a salaried employee and are often paid for overtime. Contracts can last from one to three months to many years, depending on the situation. A contract programmer generally does one thing: program (code) for the duration of the contract. So, contract programming is just an area of computer consulting. Other areas of computer consulting include custom developers, network consultants and information technology (IT) consultants. The contract programmer can work via two forms of contracts: 1) “W-2 ” contracts and 2) “1099” contracts.There's the "W-2" contractorThe “W-2 contractor” receives the typical IRS W-2 form at tax time and works as a temporary employee of a contract broker or some form of employment agency. The contract broker basically acquires a contract with a client company and hires the contractor to work on that contract for them. Brokers make their money by charging the client an amount over your agreed upon hourly rate. In this form, the contract programmer is a temporary, hourl As your business grows to depend on more sophisticated systems, this evolutionary process will require a fresh perspective. However, the more involved you are in the day-to-day operations, you will notice that it is difficult to bring an objective attitude and viewpoint. This is the perfect time, yet again, to consult with a professional for their expertise. Tool 4 – Establish simple, yet effective, systems that work for YOU. b> This is important. If you need help establishing a new system or refining an existing process, hire a professional Virtual Assistant (VA), professional organizer, or enlist the help of a willing and trusted friend or family member. Then see how practical these systems/processes are for you and the way you work. Modify them as necessary to ensure that you are working as efficiently as possible. Something that works for your colleague may not work for you in the same way it works for them, but that doesn’t mean it doesn’t work. Some ideas take only a minor adjustment to make them an excellent fit for your working style. Tool 5 – Allow creative resolve to find you. Always keep your ears and eyes open for solutions to your yet-unresolved business situations. (I don’t call them “problems” because assigning that label sets up a scenario that requires me to find a solution based solely on my own experience and this always drains me of precious energy. I prefer to set my intent on allowing resolve to find me!) This has happened to me more times than I can remember. Picture a business discussion about something completely unrelated and all-of-a-sudden, your thoughts go to how the information could be modified and applied to fix your current situation! Tool 6 – Prioritize daily tasks. A daily to-do list may seem like a haunting reminder of everything that needs to get done, but if you make this a part of your everyday routine, it makes prioritizing effortless. And you don’t have to depend on your memory! Once a task has been added to your list, you have just freed your mind-space for something else. The first 15 minutes of each day is spent creating a to-do list and prioritizing each item based on the estimated time to complete, importance, and the best investment of time and energy based on other demands on time for that particular day (meetings, travel, long-term projects, etc.). It feels great to cross off items as each is completed and visually you will be reassured that you are indeed moving forward and accomplishing! Tool 7 – Delegate, delegate, delegate! Delegating tasks frees you to focus your energy where it needs to be—on generating revenue and growing your business! As soon as you begin to feel overwhelmed, make a list of the jobs from your daily task list that can be delegated to competent hands and transfer ownership so you can focus on the aspects of business that truly require your personal attention. Getting to the place where you are deeply overwhelmed can cause paralysis. Integrating these seven tools into your regular business routine will prevent overwhelm, but if you find yourself in the midst of it as many of us do on occasion, ASSESS IT and ADDRESS IT before overwhelm gets the best of you and becomes a bigger issue! * A MasterMind group is a unique group of people utilizing the MasterMind principles for achieving business and personal goals. MasterMind groups are held in-person and by telephone. MasterMind Power MasterMind power is defined as follows: "No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind." The human mind is a form of energy, a part of it being spiritual in nature. When the minds of two people are coordinated in a spirit of harmony, the spiritual units of energy of each mind form an affinity, which constitutes the power of the MasterMind. MasterMind Process Mobile Car Wash in Dubai? ng completely unrelated and all-of-a-sudden, your
thoughts go to how the information could be modified and applied to fix
your current situation!Dubai in the United Arab Emerits is ripe for a mobile car wash business, as the current car wash businesses there are quite lacking. With the economic development and shopping malls a well-marketed mobile car wash company could run 30-50 units of various size and dominate the market. Few are aware of the potential in that Middle Eastern region. For the international Entrepreneur they may find greener pastures in Bombay or Shanghai, yet Dubai should also be on their international target market list?Some do realize the potential there, but others have asked; “Have you been to Beijing lately?” It is strange that all these new entrepreneurs there have not seen the potential, but a few have. As a matter of fact our company had several contacts this week, yet we have no advertising what so ever in that market for UAE partners or licenses with any of our companies. We run the Car Wash Guys Company. www.carwashguys.com . If we did go into the market there, we would believe that a combination of a prototype unit be used which was a trailer-based unit, which could easily be duplicated in country.If a US based company of a mobile car wash were to help someone in the UAE, specifically in Dubai, here are our thoughts on International Type licensing that should be used, Tool 6 – Prioritize daily tasks. A daily to-do list may seem like a haunting reminder of everything that needs to get done, but if you make this a part of your everyday routine, it makes prioritizing effortless. And you don’t have to depend on your memory! Once a task has been added to your list, you have just freed your mind-space for something else. The first 15 minutes of each day is spent creating a to-do list and prioritizing each item based on the estimated time to complete, importance, and the best investment of time and energy based on other demands on time for that particular day (meetings, travel, long-term projects, etc.). It feels great to cross off items as each is completed and visually you will be reassured that you are indeed moving forward and accomplishing! Tool 7 – Delegate, delegate, delegate! Delegating tasks frees you to focus your energy where it needs to be—on generating revenue and growing your business! As soon as you begin to feel overwhelmed, make a list of the jobs from your daily task list that can be delegated to competent hands and transfer ownership so you can focus on the aspects of business that truly require your personal attention. Getting to the place where you are deeply overwhelmed can cause paralysis. Integrating these seven tools into your regular business routine will prevent overwhelm, but if you find yourself in the midst of it as many of us do on occasion, ASSESS IT and ADDRESS IT before overwhelm gets the best of you and becomes a bigger issue! * A MasterMind group is a unique group of people utilizing the MasterMind principles for achieving business and personal goals. MasterMind groups are held in-person and by telephone. MasterMind Power MasterMind power is defined as follows: "No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind." The human mind is a form of energy, a part of it being spiritual in nature. When the minds of two people are coordinated in a spirit of harmony, the spiritual units of energy of each mind form an affinity, which constitutes the power of the MasterMind. MasterMind Process Entrepreneurial Emotions or It Seemed Like a Great Idea at the Time mes a bigger issue!It’s your first business or the next Great Idea in your ongoing business, online or offline, it doesn’t matter. The roller coaster ride is a theme and variations on the same experiences. First the exhilaration -- THIS idea, or THIS business is THE one. It’ll put you on the map with lots of money in your bank account. It can’t fail. It’s just too good. Have you said this? More than once? I have, and several times during my life, with numerous businesses and varying levels of success.Then comes implementing the idea. The rubber meets the road. One great entrepreneurial joy is having a terrific idea in the shower, and implementing it by noon. The pieces of The Great Idea flow over you like warm water in the shower, feeling just as wonderful, inviting you to stay in that delicious place forever.WHAT’S NEXTThis is the first place that makes or breaks you -- moving forward from idea to implementation, identifying elements necessary from start to finish. Nothing stops you, until you start thinking about what is involved. Or you stay in process, and never reach the goal. You might enjoy process more than results, or be fearful about reaching results you envision. What stops you and what moves you forward? Depending on self-confidence, the support you have, * A MasterMind group is a unique group of people utilizing the MasterMind principles for achieving business and personal goals. MasterMind groups are held in-person and by telephone. MasterMind Power MasterMind power is defined as follows: "No two minds ever come together without, thereby, creating a third invisible, intangible force which may be likened to a third mind." The human mind is a form of energy, a part of it being spiritual in nature. When the minds of two people are coordinated in a spirit of harmony, the spiritual units of energy of each mind form an affinity, which constitutes the power of the MasterMind. MasterMind Process MasterMind Principles Every person is a personalized expression of the MasterMind, and therefore has the innate ability to tap into its power, genius and wisdom. The MasterMind steps are a scientific method of focusing the power of thought for the specific purpose of establishing a direct connection with the MasterMind. As a result, thousands of people have demonstrated dramatic, positive changes in their lives, and have experienced happy, successful lives. Through the MasterMind process, you combine your own strength with that of at least one other person, as well as that of the MasterMind. This principle is based on the premise that the combined energies of two or more like-minded individuals are many more times greater than the sum of the individual energies involved. Happiness is found in lending, doing, helping other members in your group achieve their goals, not merely possessing the information about goal achieving. The "WIN-WIN" attitude is key to a successful Master Mind group: If I help you win, I win, too. The MasterMind principles also teach that other like-minded individuals can believe for you, and accept as true for you, things you may find difficult to conceive or believe for yourself. Adapted from Think and Grow Rich by Napoleon
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