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    Why You Need to Know Your Customers Better
    When was the last time you took a customer out for coffee?I know. You're busy. You might have trouble remembering when you last had a real lunch break. You're managing a store, and there is always something that needs to be done yesterday.If you are not regularly spending time with customers, you're missing the boat. And I don't mean just helping customers on the sales floor. I mean getting to know them better and asking for feedback about your store.Independent retailers, like you, have the advantage of being close to the consumer. Often you know many of your customers personally. One of the most important things you can do to attract more customers, is to build on this strength.Work to improve your relationships with your existing customers. You will learn more about w
    agement in the firm making the acquisition is inclined to try to assimilate the new subsidiary into their established way of working rather than adapt and recognize the merits and value of culture in the acquired firm.

    • The assessment of people to hold key positions in the new combined organization is biased toward employees of the parent and not based on an objective analysis of position requirements and the talents of all available staff in both companies.

    Five Simple Rules

    There are five simple rules for successful acquisitions, and they have been followed by all successful acquirers since the days of J.P. Morgan a century ago.” (Peter Drucker)

    Rule One:

    An acquisition will succeed only if the acquiring company thinks through what it can contribute to the

    UK Air Freight Company Services And Revenues Are Increasing
    In 2004 it was estimated that the UK Air Freight market was worth ?726.1m and most of this was attributed to international services and the domestic service is very limited as it is dominated by road transport operators.British Airways which offers an air freight service as a by product of its passenger operations are the biggest provider of air freight capacity, but non-scheduled operations are beginning to grow quickly as well.There are a number of positive influences in relation to the UK air freight companies and these are as follows:-1. Growth in world trade and the chance of new markets opening up to businesses in the UK. 2. A reduction in the price of air freight rates as a result of competition between the various air freight companies. 3. The need for people to move goo
    Merger Problems

    As evidenced by the results of the merger mania of the 90s, many industry experts believe, as was the case in the previous decade, that as many as 80% of acquisitions do not succeed, resulting in billions of dollars invested in failure. Because the majority of acquisitions do not meet the original goals and objectives of the acquirers or other conditions change, some 40% of all businesses acquired will again be sold off within three to five years, according to available statistics.

    Merger Syndrome

    Failure starts with the merger syndrome. The merger syndrome is the common almost automatic reaction that most employees display when their company is acquired. The human reaction in the acquired company is usually suspicion and fear. This “merger syndrome” has a rapid, negative effect on business performance, and can have lasting effects if it is not addressed in a systematic way within 60 days of the acquisition. More often than not, it is not recognized or it is just ignored.

    A Missing Link

    During the 12 to 15 months of the acquisition process, a large army of internal and external specialists is available to negotiate and structure the transaction. However, once the deal is done, similar resources are not available to assist in the complex task of managing the transition. It is usually left to managers who have little or no experience in managing such a massive series of changes in the short time available.

    The “Missing Link” in the corporate structure is the professional transition manager. This is the experienced person who understands the strategic goals, has the resources to gather the necessary factual data about the acquired company, and the know-how and track record to deal quickly and effectively with the complex issues of transition management.

    Common Mistakes Made By the Acquiring Company

    The following are common mistakes many acquiring companies make which contribute to merger failures:

    • Generally, there is inadequate evaluation of the compatibility of the acquired company in terms of style, structure and business practices. There is often a culture clash between the two companies.

    • Top management does not have the time to plan the transition in the period prior to closing.

    • Managers underestimate the negative reactions to being acquired because these usually are not openly expressed.

    • In an effort to reassure employees in the acquired company, statements are made like “Nothing will change,” or “There will be no changes in management,” which immediately undermines credibility.

    • Management does not appreciate how much effort is needed to gain credibility with the people in the acquired company.

    • Commitments are made which subsequently are not honored, thus undermining confidence in the new management.

    • The transition process is too lengthy and because decisions are not made quickly, the negative reactions in the acquired firm become a dominant force.

    • The transition manager or transition team cannot get access to objective information and are forced to make decisions based on misleading or inadequate data.

    • Management in the firm making the acquisition is inclined to try to assimilate the new subsidiary into their established way of working rather than adapt and recognize the merits and value of culture in the acquired firm.

    • The assessment of people to hold key positions in the new combined organization is biased toward employees of the parent and not based on an objective analysis of position requirements and the talents of all available staff in both companies.

    Five Simple Rules

    There are five simple rules for successful acquisitions, and they have been followed by all successful acquirers since the days of J.P. Morgan a century ago.” (Peter Drucker)

    Rule One:

    An acquisition will succeed only if the acquiring company thinks through what it can contribute to the

    A Valuable Mortgage Lesson Learned From Tiger Woods
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    rapid, negative effect on business performance, and can have lasting effects if it is not addressed in a systematic way within 60 days of the acquisition. More often than not, it is not recognized or it is just ignored.

    A Missing Link

    During the 12 to 15 months of the acquisition process, a large army of internal and external specialists is available to negotiate and structure the transaction. However, once the deal is done, similar resources are not available to assist in the complex task of managing the transition. It is usually left to managers who have little or no experience in managing such a massive series of changes in the short time available.

    The “Missing Link” in the corporate structure is the professional transition manager. This is the experienced person who understands the strategic goals, has the resources to gather the necessary factual data about the acquired company, and the know-how and track record to deal quickly and effectively with the complex issues of transition management.

    Common Mistakes Made By the Acquiring Company

    The following are common mistakes many acquiring companies make which contribute to merger failures:

    • Generally, there is inadequate evaluation of the compatibility of the acquired company in terms of style, structure and business practices. There is often a culture clash between the two companies.

    • Top management does not have the time to plan the transition in the period prior to closing.

    • Managers underestimate the negative reactions to being acquired because these usually are not openly expressed.

    • In an effort to reassure employees in the acquired company, statements are made like “Nothing will change,” or “There will be no changes in management,” which immediately undermines credibility.

    • Management does not appreciate how much effort is needed to gain credibility with the people in the acquired company.

    • Commitments are made which subsequently are not honored, thus undermining confidence in the new management.

    • The transition process is too lengthy and because decisions are not made quickly, the negative reactions in the acquired firm become a dominant force.

    • The transition manager or transition team cannot get access to objective information and are forced to make decisions based on misleading or inadequate data.

    • Management in the firm making the acquisition is inclined to try to assimilate the new subsidiary into their established way of working rather than adapt and recognize the merits and value of culture in the acquired firm.

    • The assessment of people to hold key positions in the new combined organization is biased toward employees of the parent and not based on an objective analysis of position requirements and the talents of all available staff in both companies.

    Five Simple Rules

    There are five simple rules for successful acquisitions, and they have been followed by all successful acquirers since the days of J.P. Morgan a century ago.” (Peter Drucker)

    Rule One:

    An acquisition will succeed only if the acquiring company thinks through what it can contribute to the

    Microfiber The most Advantageous Fiber Of The Age
    Invention of MicrofiberAfter years of trialing, Dr. Miyoshi Okamoto scientist of Japan at Toray Industries, invented the world's first microfiber in 1970 and later his coworker Dr. Toyohiko Hikota improve a new practice and modify Dr. Okamoto's invention into an remarkable new fabric - Ultrasuede - a non-woven material and the first commercial production of microfiber commenced in 1989, in U.S by E.I. DuPont de Nemours & Company, Inc.Microfibers: Very fine fibersMicrofiber is a variety of polyester that has exclusive and advantageous properties compared to other traditional fibers.Microfibers are heavily formed, polyester and polyamide fibers and are one hundred times finer than human hair. The diameter of microfibers is one-quarter of fine wool, one-third of the cotton, half of a fine silk
    understands the strategic goals, has the resources to gather the necessary factual data about the acquired company, and the know-how and track record to deal quickly and effectively with the complex issues of transition management.

    Common Mistakes Made By the Acquiring Company

    The following are common mistakes many acquiring companies make which contribute to merger failures:

    • Generally, there is inadequate evaluation of the compatibility of the acquired company in terms of style, structure and business practices. There is often a culture clash between the two companies.

    • Top management does not have the time to plan the transition in the period prior to closing.

    • Managers underestimate the negative reactions to being acquired because these usually are not openly expressed.

    • In an effort to reassure employees in the acquired company, statements are made like “Nothing will change,” or “There will be no changes in management,” which immediately undermines credibility.

    • Management does not appreciate how much effort is needed to gain credibility with the people in the acquired company.

    • Commitments are made which subsequently are not honored, thus undermining confidence in the new management.

    • The transition process is too lengthy and because decisions are not made quickly, the negative reactions in the acquired firm become a dominant force.

    • The transition manager or transition team cannot get access to objective information and are forced to make decisions based on misleading or inadequate data.

    • Management in the firm making the acquisition is inclined to try to assimilate the new subsidiary into their established way of working rather than adapt and recognize the merits and value of culture in the acquired firm.

    • The assessment of people to hold key positions in the new combined organization is biased toward employees of the parent and not based on an objective analysis of position requirements and the talents of all available staff in both companies.

    Five Simple Rules

    There are five simple rules for successful acquisitions, and they have been followed by all successful acquirers since the days of J.P. Morgan a century ago.” (Peter Drucker)

    Rule One:

    An acquisition will succeed only if the acquiring company thinks through what it can contribute to the

    Six Sigma Black Belt Training
    Black belts are to Six Sigma what main masts are to ships. Both are prime movers in their own respects. The fundamental and distinguishing personality traits of a black belt candidate are their leadership skills and brilliant overall ability. Personality traits of these candidates usually overlap the A and B types. What is more, these are devoted individuals whose pleasurable moments intersect with the success of tasks on hand.Black Belt Training For CandidatesTypically, Six Sigma Black Belt training is given over 24 days and spread over 5 months. The full course training costs up to $14,950. The objective of Black Belt training is to develop data driven and competent Six Sigma practitioners who can lead from the front. However, it goes without saying that the training can be effective for those st
    openly expressed.

    • In an effort to reassure employees in the acquired company, statements are made like “Nothing will change,” or “There will be no changes in management,” which immediately undermines credibility.

    • Management does not appreciate how much effort is needed to gain credibility with the people in the acquired company.

    • Commitments are made which subsequently are not honored, thus undermining confidence in the new management.

    • The transition process is too lengthy and because decisions are not made quickly, the negative reactions in the acquired firm become a dominant force.

    • The transition manager or transition team cannot get access to objective information and are forced to make decisions based on misleading or inadequate data.

    • Management in the firm making the acquisition is inclined to try to assimilate the new subsidiary into their established way of working rather than adapt and recognize the merits and value of culture in the acquired firm.

    • The assessment of people to hold key positions in the new combined organization is biased toward employees of the parent and not based on an objective analysis of position requirements and the talents of all available staff in both companies.

    Five Simple Rules

    There are five simple rules for successful acquisitions, and they have been followed by all successful acquirers since the days of J.P. Morgan a century ago.” (Peter Drucker)

    Rule One:

    An acquisition will succeed only if the acquiring company thinks through what it can contribute to the

    The Four Pillars of Career Management
    Are you managing your career or is someone else? Most professionals don't have a proactive plan to take their career to the next level or even higher. Career plans are nothing new, in fact you have one right now. If your plan is passively driven, however, you're not likely to hit your career goals. A career plan doesn't require fancy charts, statistics, pie-in-the-sky goals and income expectations. It should simply be a clear and thoughtful plan to drive your career to the ultimate position you want to achieve. After all, you will spend most of your life engaged in this pursuit. Doesn't it deserve a little planning?Career plans are highly individualized. I'll not try to pin you down to a 7-step program or slick template. What I can give you are the pillars you need to support your plan. Like the pillars t
    agement in the firm making the acquisition is inclined to try to assimilate the new subsidiary into their established way of working rather than adapt and recognize the merits and value of culture in the acquired firm.

    • The assessment of people to hold key positions in the new combined organization is biased toward employees of the parent and not based on an objective analysis of position requirements and the talents of all available staff in both companies.

    Five Simple Rules

    There are five simple rules for successful acquisitions, and they have been followed by all successful acquirers since the days of J.P. Morgan a century ago.” (Peter Drucker)

    Rule One:

    An acquisition will succeed only if the acquiring company thinks through what it can contribute to the business it is buying, not what the acquired company will contribute to the acquirer, no matter how attractive the expected “synergy” may look.

    Rule Two:

    Successful diversification by acquisition, like all successful diversification, requires a common core of unity. The two businesses must have in common either markets or technology, though occasionally a comparable production process has also provided sufficient unity of experience and expertise, as well as a common language, to bring companies together. Without such a core of unity, diversification, especially by acquisition, never works; financial ties alone are insufficient. In social science jargon, there has to be a “common culture,” or at least a “cultural affinity.”

    Rule Three:

    No acquisition works unless people in the acquiring company respect the product, the markets, and the customers of the company they acquire. The acquisition must be a “temperamental fit.”

    Rule Four:

    Within a year or so, the acquiring company must be able to provide top management for the company it acquires. It is an elementary fallacy to believe one can “buy management.” The buyer has to be prepared to lose the top incumbents in the companies that are bought. Top people are used to being bosses; they don’t want to be “Division Mangers.” If they were owners or part owners, the merger has made them so wealthy they don’t have to stay if they don’t enjoy it. And if they are professional managers without an ownership stake, they usually can find another job easily enough. To recruit top management is a gamble that rarely pays off.

    Rule Five:

    Within the first year of a merger, it is important that a large number of people in management groups of both companies receive substantial promotions across the lines – that is, from one of the former companies to the other. The goal is to convince managers in both companies that the merger offers them personal opportunities.

    The New York Stock Market certainly senses the importance of the Five Acquisition Rules. This explains why in so many cases the news of a massive acquisition triggers a sharp drop in the acquiring company’s stock price.

    Nevertheless, the executives of acquirers and targets alike still largely ignore the rules, as do the banks when they decide to finance an acquisition bid. But history amply teaches that investors and executives, in both the acquiring and acquired companies, and the bankers who finance them soon come to grief if they judge an acquisition financially instead of by business principles.

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