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    Responding With Why Is A Sure Bet That You Won't Get To What, Where, When And How
    Ok. You need service. You find the number on the company’s website, or maybe you have some literature from a recent purchase. Or, you have ordered something and are calling in to find a status or ship date. Maybe, you had a request, and were just checking to see if that request had been processed.Do you need to know WHY it did not get done? Or WHY the request had not been processed? Or WHY it did not ship yet? Or WHY the company had not fulfilled its promise?The answer is NO!When personnel start to offer an explanation or a reason as to Why something did not get done, they are beginning to break down the process of actually helping the person on the other end of the call.Let me explain.When we are requesting service or help, most times (if not all), we are not going to be repairing the problem.Whether it is a part that malfunctioned or a widget that stopped working or maybe, you had ordered something and it had not arrived, chances are the Customer is relying on the company to offer a solution and get the situation handled.You are not expecting your Customer to take the information you are providing them, break out

    Your assignment – Know you goals. Put them in writing. Make sure they are realistic, specific and measurable and that you set yourself a deadline to achieve them.

    Mistake # 11 - Failure by over-marketing
    Once you have developed your product or service and have perfected your offering, you may think that your offering is the best in your marketplace. But unfortunately, to be efficient you can’t sell to everyone. You need to select a specific target market and stick to it. By doing this you will have a more efficient message and will more likely achieve success much sooner.

    Your assignment – Carefully determine your niche, your demography, your ideal clients, where they go, what they read, what their hobbies are, etc. Once you have a full understanding of your client’s profile you will then have a full understanding of how and where to find more of them.

    Mistake # 12 - Failure to follow-up with clients
    Many new entrepreneurs are often so desperate to constantly find new clients that they neglect the clients they already have and in fact end up losing business. Statistics show that it takes seven more interactions to secure a new client than to sell more to a repeated client. So develop and maintain a useful and organized follow-up system to offer new services to your clients and don’t let them slip away.

    Your assignment – Constantly and consistently communicate with your current clients. Start a newsletter, offer special sales, create new products to upsell, join affiliate programs if you don’t have your own products. People who have already bought from you will appreciate it when you recommend other products. Statistics show that up to one out of three clients wi

    Call Center Tracking Software
    Call center tracking software enables call center managers to have a complete record of every call and other transactions made by call center agents and customers. The software has easy to use features and allows even newly hired agents to keep track of their interactions with customers.The main screen of the software system is divided into several smaller planes for reporting and displaying different items such as the call map, call log, call details, call assignment and call journal. The agents enter the caller's information in the designated dialogue boxes, to assign calls to a particular agent. They can create multiple assignments from a single call, each with its own start, acknowledgement and resolution dates and times.The software has the ability to create lead calls and post them onto a bulletin board, to be accessed by other agents. The lead calls are generally used to represent a widespread problem or important issue concerning all agents, such as network outrage. This feature allows agents to link subsequent calls for the same problem, to the lead call and finally close all the calls simultaneously, when the issue is resolved.Some
    A large number of people who start their own business do not realize how much work and time will be involved. They fail to carry out any primary research and as a result become quickly overwhelmed.

    Perhaps the first question to ask yourself then is whether you are in fact ready to start your own business. Do you have an entrepreneurial mindset? Are you committed to spend all the time you need to succeed? And are you ready to take massive action?

    At first, you will have to wear many different hats; you will be the CEO, the general manager, the accountant, the salesperson, the computer technician, the secretary, the receptionist. You must therefore prepare yourself because there will be days when you are disappointed, depressed, or frustrated. You have to realize that success will not happen overnight. And it may take a year or two before you achieve your expected results.

    To avoid these disappointments, here are ‘The 12 Most Common Mistakes New Entrepreneurs Make & How to Avoid Them’:

    Mistake # 1 - Failure to spend enough time researching the business idea to see if it's viable
    Numbers of new entrepreneurs have often failed because they were not truly interested in the business; they were more interested in making money. It is important to start something that you really like, because you will be spending a lot of time on it.

    Your assignment – Spend all the time you need working on your business plan, which should include: your mission statement, your business strategy, research on your target market (demographics), industry analysis (size, economics, trends, success factors, challenges, etc.), your marketing plan, your financial projections and sales.

    Mistake # 2 - Failure to determine whether the business actually adds value
    The most sustainable businesses, those that withstand the test of time, provide value by performing a service that people need.

    Your assignment – Make sure your products or services provide value and benefit to your clients. Be ready to solve any business problems that your clients may have.

    Mistake # 3 - Failure to gain a complete and total understanding of the business
    Every business has drivers; hot buttons and key levers. What drivers exist in your business? Many business leaders, executives and management consultants would say that success largely depends on attention to detail.

    Your assignment – Understand all the aspects of your business, and of particular importance, know how to present them in an easy and simple manner.

    Mistake # 4 - Failure to describe the business in only one or two sentences
    No doubt you’ve experienced the entrepreneur whose business is so technical or complex that he cannot explain the concept in plain English. Or, it takes 20 minutes to convey the purpose of the business. What value or benefits does your business offer?

    Your assignment – Have an efficient 15 to 60 second elevator pitch that introduces you, your business’ mission, focuses on the benefits you provide and makes you and your business memorable.

    Mistake # 5 - Failure to conduct the primary research
    There are many great ideas you can latch on to, but the key in business is to make sure the idea—the central theme or mission of your business venture—can attract customers and generate sales and profits. A great idea in and of itself is not enough to start a business.

    Your assignment – Take the time to gain experience, study the business, understand what makes the business work (how to serve the customers and generate profits) and what leads to losses.

    Mistake # 6 - Failure to contact professionals who can help you get started
    Numbers of new entrepreneurs ask their friends and family for advice when starting a new business. The problem is that they often ask people who have never started a business; so in reality, these people are not in a position to offer sound advice.

    Your assignment – Get a mentor or two. Surround yourself with experts who possess skills and expertise that you lack. Team up with professionals who can complement your strengths and cover for your weaknesses.

    Mistake # 7 – Failure by underestimating financial requirements
    Do you know how much capital you need to start your business? Do you know the market, did you calculate your cost, did you project your sales, do you know the number of clients you need? Do you know how long it will take before you get your first benefits or before you will run out of money?

    Your assignment – Invest the time to work on ALL aspects, especially the major ones, of your business before you start.

    Mistake # 8 - Failure to make marketing a priority
    Many new entrepreneurs start their business without determining their target, niche and demography first and as a result have failed to attract any clients. Marketing should be one of your top priorities. Devising a marketing plan will help you determine how to promote your products or services and create a system that will generate more clients for your business.

    Your assignment – Dedicate a good portion of your time and energy to working on and implementing your marketing plan. Set up a meeting with yourself once a week to work on your marketing plan and whatever happens never cancel this meeting; it is essential for your business.

    Mistake # 9 – Failure by under-budgeting the marketing costs
    Today the world is overcrowded with businesses and probably
    a number of those in your market perform essentially the same functions as you do. This means that you have to differentiate yourself from them by making your business stand out. Publicity is essential to your livelihood; otherwise you will not attract any customers.

    Your assignment – Make sure you have a strategy that puts the word out there. Provide adequate publicity, business cards and marketing materials that project a professional image. Don’t try to save money on these; they are reflecting your business. A cheap business card or flyer will not make a professional impact.

    Mistake # 10 - Failure to focus on the business
    Many new entrepreneurs are energetic and enthusiastic people (which is essential to success), but they can also be overly optimistic and pursue too many targets and directions at once. This typically results in mediocre results. Define your business’ mission as succinctly and narrowly as possible. When you move in too many directions at once, especially in the early days of your business, you are likely to fail to execute anything correctly; so you end up working “on the business” instead of “in the business.” In other words, you will spend all your time operating each task on your own. You won’t have the time to sit back, and decide on the best way to develop your own marketing plan, create new products, or improve your services.

    Your assignment – Know you goals. Put them in writing. Make sure they are realistic, specific and measurable and that you set yourself a deadline to achieve them.

    Mistake # 11 - Failure by over-marketing
    Once you have developed your product or service and have perfected your offering, you may think that your offering is the best in your marketplace. But unfortunately, to be efficient you can’t sell to everyone. You need to select a specific target market and stick to it. By doing this you will have a more efficient message and will more likely achieve success much sooner.

    Your assignment – Carefully determine your niche, your demography, your ideal clients, where they go, what they read, what their hobbies are, etc. Once you have a full understanding of your client’s profile you will then have a full understanding of how and where to find more of them.

    Mistake # 12 - Failure to follow-up with clients
    Many new entrepreneurs are often so desperate to constantly find new clients that they neglect the clients they already have and in fact end up losing business. Statistics show that it takes seven more interactions to secure a new client than to sell more to a repeated client. So develop and maintain a useful and organized follow-up system to offer new services to your clients and don’t let them slip away.

    Your assignment – Constantly and consistently communicate with your current clients. Start a newsletter, offer special sales, create new products to upsell, join affiliate programs if you don’t have your own products. People who have already bought from you will appreciate it when you recommend other products. Statistics show that up to one out of three clients wil

    Working From Home Opportunities For 2007
    Have you ever thought about leaving your nine to five day job to work from home? Would you like to work from home but are unsure as to what opportunities are available? Are you aware of the many benefits of being self-employed and working from home? I am not someone who is going to try to re-direct you to some home networking scam website. I am a speech coach who works from the comfort of my own home. In this article I am going to write about the joys of owning your own business and about some of the different working options people have who want to work from have. These options do not include stuffing letters into envelopes!I have been self employed for the last ten years, life it has to be said has never been so good. It can at times be lonely as I am a one man band and at times I have been under what I call financial pressure.I believe in working hard and this philosophy has paid off. Working from home enables me to choose my own hours, I have plenty of spare time to enjoy for example a game of golf. I am also able to take my children to school and to then collect them in the afternoon. My dog is now a lot happier as she is taken on a walk seven
    # 2 - Failure to determine whether the business actually adds value
    The most sustainable businesses, those that withstand the test of time, provide value by performing a service that people need.

    Your assignment – Make sure your products or services provide value and benefit to your clients. Be ready to solve any business problems that your clients may have.

    Mistake # 3 - Failure to gain a complete and total understanding of the business
    Every business has drivers; hot buttons and key levers. What drivers exist in your business? Many business leaders, executives and management consultants would say that success largely depends on attention to detail.

    Your assignment – Understand all the aspects of your business, and of particular importance, know how to present them in an easy and simple manner.

    Mistake # 4 - Failure to describe the business in only one or two sentences
    No doubt you’ve experienced the entrepreneur whose business is so technical or complex that he cannot explain the concept in plain English. Or, it takes 20 minutes to convey the purpose of the business. What value or benefits does your business offer?

    Your assignment – Have an efficient 15 to 60 second elevator pitch that introduces you, your business’ mission, focuses on the benefits you provide and makes you and your business memorable.

    Mistake # 5 - Failure to conduct the primary research
    There are many great ideas you can latch on to, but the key in business is to make sure the idea—the central theme or mission of your business venture—can attract customers and generate sales and profits. A great idea in and of itself is not enough to start a business.

    Your assignment – Take the time to gain experience, study the business, understand what makes the business work (how to serve the customers and generate profits) and what leads to losses.

    Mistake # 6 - Failure to contact professionals who can help you get started
    Numbers of new entrepreneurs ask their friends and family for advice when starting a new business. The problem is that they often ask people who have never started a business; so in reality, these people are not in a position to offer sound advice.

    Your assignment – Get a mentor or two. Surround yourself with experts who possess skills and expertise that you lack. Team up with professionals who can complement your strengths and cover for your weaknesses.

    Mistake # 7 – Failure by underestimating financial requirements
    Do you know how much capital you need to start your business? Do you know the market, did you calculate your cost, did you project your sales, do you know the number of clients you need? Do you know how long it will take before you get your first benefits or before you will run out of money?

    Your assignment – Invest the time to work on ALL aspects, especially the major ones, of your business before you start.

    Mistake # 8 - Failure to make marketing a priority
    Many new entrepreneurs start their business without determining their target, niche and demography first and as a result have failed to attract any clients. Marketing should be one of your top priorities. Devising a marketing plan will help you determine how to promote your products or services and create a system that will generate more clients for your business.

    Your assignment – Dedicate a good portion of your time and energy to working on and implementing your marketing plan. Set up a meeting with yourself once a week to work on your marketing plan and whatever happens never cancel this meeting; it is essential for your business.

    Mistake # 9 – Failure by under-budgeting the marketing costs
    Today the world is overcrowded with businesses and probably
    a number of those in your market perform essentially the same functions as you do. This means that you have to differentiate yourself from them by making your business stand out. Publicity is essential to your livelihood; otherwise you will not attract any customers.

    Your assignment – Make sure you have a strategy that puts the word out there. Provide adequate publicity, business cards and marketing materials that project a professional image. Don’t try to save money on these; they are reflecting your business. A cheap business card or flyer will not make a professional impact.

    Mistake # 10 - Failure to focus on the business
    Many new entrepreneurs are energetic and enthusiastic people (which is essential to success), but they can also be overly optimistic and pursue too many targets and directions at once. This typically results in mediocre results. Define your business’ mission as succinctly and narrowly as possible. When you move in too many directions at once, especially in the early days of your business, you are likely to fail to execute anything correctly; so you end up working “on the business” instead of “in the business.” In other words, you will spend all your time operating each task on your own. You won’t have the time to sit back, and decide on the best way to develop your own marketing plan, create new products, or improve your services.

    Your assignment – Know you goals. Put them in writing. Make sure they are realistic, specific and measurable and that you set yourself a deadline to achieve them.

    Mistake # 11 - Failure by over-marketing
    Once you have developed your product or service and have perfected your offering, you may think that your offering is the best in your marketplace. But unfortunately, to be efficient you can’t sell to everyone. You need to select a specific target market and stick to it. By doing this you will have a more efficient message and will more likely achieve success much sooner.

    Your assignment – Carefully determine your niche, your demography, your ideal clients, where they go, what they read, what their hobbies are, etc. Once you have a full understanding of your client’s profile you will then have a full understanding of how and where to find more of them.

    Mistake # 12 - Failure to follow-up with clients
    Many new entrepreneurs are often so desperate to constantly find new clients that they neglect the clients they already have and in fact end up losing business. Statistics show that it takes seven more interactions to secure a new client than to sell more to a repeated client. So develop and maintain a useful and organized follow-up system to offer new services to your clients and don’t let them slip away.

    Your assignment – Constantly and consistently communicate with your current clients. Start a newsletter, offer special sales, create new products to upsell, join affiliate programs if you don’t have your own products. People who have already bought from you will appreciate it when you recommend other products. Statistics show that up to one out of three clients wi

    Seven Steps To Selecting The Right Air Cylinder
    What do you need to know to select the right air cylinder from the huge variety available in the industrial marketplace? Here is the answer.How much force do you need to move the object you wish to move?You'll need to know the weight of the object. Consider what the object being moved is sliding and know that this friction is adding to the load.Oversize the required force of the cylinder by 25% to take into account friction of the rod and piston seals within the air cylinder itself, and also allowing a safety margin as it relates to the expected load the cylinder will see.Know your available air pressure (example: 90 PSI) and multiply that times the surface area of the piston inside the cylinder to get the theoretical output force of the cylinder.If you multiply 3.14 x the radius - in inches -squared this equals the surface area of the piston in square inches.Since cylinders only come in certain bore sizes, default to the standard cylinder bore that's the next size up if none are exactly the bore diameter calculated. Note that the size of the outside of the cylinder on some types has no real bearing on what the pis
    – Take the time to gain experience, study the business, understand what makes the business work (how to serve the customers and generate profits) and what leads to losses.

    Mistake # 6 - Failure to contact professionals who can help you get started
    Numbers of new entrepreneurs ask their friends and family for advice when starting a new business. The problem is that they often ask people who have never started a business; so in reality, these people are not in a position to offer sound advice.

    Your assignment – Get a mentor or two. Surround yourself with experts who possess skills and expertise that you lack. Team up with professionals who can complement your strengths and cover for your weaknesses.

    Mistake # 7 – Failure by underestimating financial requirements
    Do you know how much capital you need to start your business? Do you know the market, did you calculate your cost, did you project your sales, do you know the number of clients you need? Do you know how long it will take before you get your first benefits or before you will run out of money?

    Your assignment – Invest the time to work on ALL aspects, especially the major ones, of your business before you start.

    Mistake # 8 - Failure to make marketing a priority
    Many new entrepreneurs start their business without determining their target, niche and demography first and as a result have failed to attract any clients. Marketing should be one of your top priorities. Devising a marketing plan will help you determine how to promote your products or services and create a system that will generate more clients for your business.

    Your assignment – Dedicate a good portion of your time and energy to working on and implementing your marketing plan. Set up a meeting with yourself once a week to work on your marketing plan and whatever happens never cancel this meeting; it is essential for your business.

    Mistake # 9 – Failure by under-budgeting the marketing costs
    Today the world is overcrowded with businesses and probably
    a number of those in your market perform essentially the same functions as you do. This means that you have to differentiate yourself from them by making your business stand out. Publicity is essential to your livelihood; otherwise you will not attract any customers.

    Your assignment – Make sure you have a strategy that puts the word out there. Provide adequate publicity, business cards and marketing materials that project a professional image. Don’t try to save money on these; they are reflecting your business. A cheap business card or flyer will not make a professional impact.

    Mistake # 10 - Failure to focus on the business
    Many new entrepreneurs are energetic and enthusiastic people (which is essential to success), but they can also be overly optimistic and pursue too many targets and directions at once. This typically results in mediocre results. Define your business’ mission as succinctly and narrowly as possible. When you move in too many directions at once, especially in the early days of your business, you are likely to fail to execute anything correctly; so you end up working “on the business” instead of “in the business.” In other words, you will spend all your time operating each task on your own. You won’t have the time to sit back, and decide on the best way to develop your own marketing plan, create new products, or improve your services.

    Your assignment – Know you goals. Put them in writing. Make sure they are realistic, specific and measurable and that you set yourself a deadline to achieve them.

    Mistake # 11 - Failure by over-marketing
    Once you have developed your product or service and have perfected your offering, you may think that your offering is the best in your marketplace. But unfortunately, to be efficient you can’t sell to everyone. You need to select a specific target market and stick to it. By doing this you will have a more efficient message and will more likely achieve success much sooner.

    Your assignment – Carefully determine your niche, your demography, your ideal clients, where they go, what they read, what their hobbies are, etc. Once you have a full understanding of your client’s profile you will then have a full understanding of how and where to find more of them.

    Mistake # 12 - Failure to follow-up with clients
    Many new entrepreneurs are often so desperate to constantly find new clients that they neglect the clients they already have and in fact end up losing business. Statistics show that it takes seven more interactions to secure a new client than to sell more to a repeated client. So develop and maintain a useful and organized follow-up system to offer new services to your clients and don’t let them slip away.

    Your assignment – Constantly and consistently communicate with your current clients. Start a newsletter, offer special sales, create new products to upsell, join affiliate programs if you don’t have your own products. People who have already bought from you will appreciate it when you recommend other products. Statistics show that up to one out of three clients wi

    Here's The Information Your Customers Want- Which Your Competitors Forgot To Provide
    Have you ever visited the website for a small business and become frustrated that you can’t find seemingly basic information? You are not alone. As customers we want to get the information we want as quickly as we can. For some reason, many businesses – especially small businesses – either forget, or choose not to include the basics.Be sure your organization’s website includes all the most basic information. And make sure that information is available within ONE CLICK; this is what customers want. People don’t like to click through many pages to find what they are looking for.Some of this basic information includes: Your prices Business hours Your phone number Your address and map/directionsIn addition, you can include some extras that customers will love, and your competitors won’t have, which also helps to differentiate you from the competition when customers thinks of that particular product or service. For example, some retail clothing stores have added a feature that most of their competitors do not have…an online fitting room. The feature gives us the benefi
    g on and implementing your marketing plan. Set up a meeting with yourself once a week to work on your marketing plan and whatever happens never cancel this meeting; it is essential for your business.

    Mistake # 9 – Failure by under-budgeting the marketing costs
    Today the world is overcrowded with businesses and probably
    a number of those in your market perform essentially the same functions as you do. This means that you have to differentiate yourself from them by making your business stand out. Publicity is essential to your livelihood; otherwise you will not attract any customers.

    Your assignment – Make sure you have a strategy that puts the word out there. Provide adequate publicity, business cards and marketing materials that project a professional image. Don’t try to save money on these; they are reflecting your business. A cheap business card or flyer will not make a professional impact.

    Mistake # 10 - Failure to focus on the business
    Many new entrepreneurs are energetic and enthusiastic people (which is essential to success), but they can also be overly optimistic and pursue too many targets and directions at once. This typically results in mediocre results. Define your business’ mission as succinctly and narrowly as possible. When you move in too many directions at once, especially in the early days of your business, you are likely to fail to execute anything correctly; so you end up working “on the business” instead of “in the business.” In other words, you will spend all your time operating each task on your own. You won’t have the time to sit back, and decide on the best way to develop your own marketing plan, create new products, or improve your services.

    Your assignment – Know you goals. Put them in writing. Make sure they are realistic, specific and measurable and that you set yourself a deadline to achieve them.

    Mistake # 11 - Failure by over-marketing
    Once you have developed your product or service and have perfected your offering, you may think that your offering is the best in your marketplace. But unfortunately, to be efficient you can’t sell to everyone. You need to select a specific target market and stick to it. By doing this you will have a more efficient message and will more likely achieve success much sooner.

    Your assignment – Carefully determine your niche, your demography, your ideal clients, where they go, what they read, what their hobbies are, etc. Once you have a full understanding of your client’s profile you will then have a full understanding of how and where to find more of them.

    Mistake # 12 - Failure to follow-up with clients
    Many new entrepreneurs are often so desperate to constantly find new clients that they neglect the clients they already have and in fact end up losing business. Statistics show that it takes seven more interactions to secure a new client than to sell more to a repeated client. So develop and maintain a useful and organized follow-up system to offer new services to your clients and don’t let them slip away.

    Your assignment – Constantly and consistently communicate with your current clients. Start a newsletter, offer special sales, create new products to upsell, join affiliate programs if you don’t have your own products. People who have already bought from you will appreciate it when you recommend other products. Statistics show that up to one out of three clients wi

    An Alternative to Venture Capital in the Food and Beverage Industry
    If you are an entrepreneur with a small food or beverage company looking to take it to the next level, this article should be of particular interest to you. Your natural inclination may be to seek venture capital or private equity to fund your growth, but that might not be the best path for you to take. We have created a hybrid M&A model designed to bring the appropriate capital resources to you entrepreneurs. It allows the entrepreneur to bring in smart money and to maintain control.We have taken the experiences of a beverage industry veteran, a food industry veteran and an investment banker and crafted a model that both large industry players and the small business owners are embracing.I recently connected with two old college mates from the Wharton Business School. We are in what we like to call, the early autumn of our careers after pursuing quite different paths initially. John Blackington is a partner in Growth Partners, a consulting firm that advises food and beverage companies in all aspects of product introduction and market growth. You might say that it has been his life's work with his initial introduction to the industry as a Coke Route

    Your assignment – Know you goals. Put them in writing. Make sure they are realistic, specific and measurable and that you set yourself a deadline to achieve them.

    Mistake # 11 - Failure by over-marketing
    Once you have developed your product or service and have perfected your offering, you may think that your offering is the best in your marketplace. But unfortunately, to be efficient you can’t sell to everyone. You need to select a specific target market and stick to it. By doing this you will have a more efficient message and will more likely achieve success much sooner.

    Your assignment – Carefully determine your niche, your demography, your ideal clients, where they go, what they read, what their hobbies are, etc. Once you have a full understanding of your client’s profile you will then have a full understanding of how and where to find more of them.

    Mistake # 12 - Failure to follow-up with clients
    Many new entrepreneurs are often so desperate to constantly find new clients that they neglect the clients they already have and in fact end up losing business. Statistics show that it takes seven more interactions to secure a new client than to sell more to a repeated client. So develop and maintain a useful and organized follow-up system to offer new services to your clients and don’t let them slip away.

    Your assignment – Constantly and consistently communicate with your current clients. Start a newsletter, offer special sales, create new products to upsell, join affiliate programs if you don’t have your own products. People who have already bought from you will appreciate it when you recommend other products. Statistics show that up to one out of three clients will take advantage of this new offer. It is essential to build a very, very special relationship with your clients. They are your best audience.

    If you have a business idea, but are unsure how to get started, or already own a business, but have not yet achieved the results or success you were hoping for, check out my book: "Start Your Dream Business Today! The Proven 11 Steps to Start and Grow Your Own Business", a simple yet informative and easy to follow step-by-step guide to everything a new entrepreneur should know when starting a business. Get it today by going to www.StartYourDreamBusinessToday.com. You’ll also get lot of other ideas and resources to help YOU Start Your Dream Business and I will save you time and lot of money, as I did for my clients.

    © 2006 Biba F. P?dron

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