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    Delighting Customers - Three Solutions to Make the Difference
    Customer service is the holy grail of most service and product organisations. Yet there are three basics that are vital to go further - to delight your customers...The radio show I was listening to was debating the reasons for rude and offhand customer service. I had to share with them the three simple reasons for poor customer service (interestingly, they let the phone ring out and cut me off after a while, so not so special customer service at their end!).So here are just three simple reasons - none of which are the fault of the person giving the customer service!So then, three
    r pleadings for help, don’t take on a client who you sense could be a procrastinator.

    Ask your clients to respect your free time. Stick to set working hours, and try not to deviate unless it is absolutely necessary – especially if you work at home. Otherwise, that computer in the corner will beckon in the middle of dinner, or family time, or 2 am. It’s too easy to let an at-home business become a 24-hour job. It’s not healthy for you, or for your client relationships.

    4. Show appreciation and build personal relationships. Once you've attracted your new ideal client, tell them you appreciate them, often. Remember holidays and birthdays. Send thank you notes for their continued business and referrals. Have sincere personal in

    The Devastation of Over Regulation
    Small, medium and large businesses across America have been burdened almost to the point of extinction due to the miss management of our regulatory bodies. I have been to every city in the country over 10,000 population and I have seen the destruction that regulatory agency regulations cause through unintended and unanticipated consequences, what is wrong with reducing your regulations and helping the common good, the rural towns in America, the people who care most about this great nation? The Federal Trade Commission although a small agency is one of the culprits as they regulate the franchising industry and th
    I am fortunate to have truly terrific clients They are great to work with -- I honestly couldn’t ask for better. However, it wasn’t always like this. When I started my Virtual Assistant business, I had clients who gave me an upset stomach, didn’t pay me, and gave me emergency projects on MY time. I found myself feeling ‘beaten-up’, frustrated, and resentful much of the time -- wishing I had followed that ‘gut feeling’ I had when I took these difficult clients in the first place.

    It was through these experiences that I began to empower myself to find ideal clients. I learned to discern the types of individuals who were a good fit for me, to clearly define and communicate my boundaries, and to take charge of how I wanted to run my business. Soon, I began to attract clients whose personalities meshed with mine, who respected my time and appreciated my work.

    There are 5 main steps to finding ideal clients and fostering these relationships.

    1. Let go of fear. Once I became unhappy with some of my clients, it didn’t take long for me to realize that the only thing that kept me hanging on to them was fear. I was afraid that by giving up a client, I would be putting myself at risk for financial disaster. I was afraid of transitioning -- entering the unknown -- uncertain that I could fill the vacant space on my client roster. Once I let go of the fear, and started letting go of clients who weren't ideal - I began to attract clients that were a great fit.

    2. Truly utilize the initial consultation. Get to know your potential client by asking the right questions. Listen to the client, and ask questions that will be helpful in determining whether a potential client is a good fit. You might ask: What qualities are you looking for in a professional service provider? Are you a very ‘hands on’ person, or are you comfortable letting me run with a project or a new idea? How do you spend downtime? Do you have a systematic work style, or do you need an organizer? Take the time to assess whether the answers to your questions fit within your definition of an ideal client.

    Trust your intuition. Do you feel excited about the possibility of working with this person? Do you feel nervous? Do you like this person? Be selective as you take on new clients – don’t just take someone on for the money, even if you think you need to. Landing the right client is a great investment. She or he will not only be a pleasure to work with, but may even become a referral source to other like-minded clients. The right client will be an easy fit.

    3. Be clear about your business standards. Let the potential client know about your business boundaries and standards from the start, and stick to them. Communicate to your client what your general time-frame is for returning calls and responding to e-mails. Be especially clear about how you handle last-minute client emergencies. If you can’t, or don’t wish to respond to eleventh-hour pleadings for help, don’t take on a client who you sense could be a procrastinator.

    Ask your clients to respect your free time. Stick to set working hours, and try not to deviate unless it is absolutely necessary – especially if you work at home. Otherwise, that computer in the corner will beckon in the middle of dinner, or family time, or 2 am. It’s too easy to let an at-home business become a 24-hour job. It’s not healthy for you, or for your client relationships.

    4. Show appreciation and build personal relationships. Once you've attracted your new ideal client, tell them you appreciate them, often. Remember holidays and birthdays. Send thank you notes for their continued business and referrals. Have sincere personal int

    Pharm Sales, Questions and Answers about the Job
    One of the hottest sales careers out there is in pharm sales. This field has always been a very popular career to get into but to many outsiders, there are a lot of questions about pharm sales. Here are some of the more common pharm sales questions and answers. What do pharm sales reps actually do?"Pharm sales reps promote the use of their company’s drug products to mainly physicians, pharmacists and nurses. They also make sure that pharmacies have enough stock of their company’s drug products on the shelves.""The term pharm sales rep is also interchangeable with such terms as
    run my business. Soon, I began to attract clients whose personalities meshed with mine, who respected my time and appreciated my work.

    There are 5 main steps to finding ideal clients and fostering these relationships.

    1. Let go of fear. Once I became unhappy with some of my clients, it didn’t take long for me to realize that the only thing that kept me hanging on to them was fear. I was afraid that by giving up a client, I would be putting myself at risk for financial disaster. I was afraid of transitioning -- entering the unknown -- uncertain that I could fill the vacant space on my client roster. Once I let go of the fear, and started letting go of clients who weren't ideal - I began to attract clients that were a great fit.

    2. Truly utilize the initial consultation. Get to know your potential client by asking the right questions. Listen to the client, and ask questions that will be helpful in determining whether a potential client is a good fit. You might ask: What qualities are you looking for in a professional service provider? Are you a very ‘hands on’ person, or are you comfortable letting me run with a project or a new idea? How do you spend downtime? Do you have a systematic work style, or do you need an organizer? Take the time to assess whether the answers to your questions fit within your definition of an ideal client.

    Trust your intuition. Do you feel excited about the possibility of working with this person? Do you feel nervous? Do you like this person? Be selective as you take on new clients – don’t just take someone on for the money, even if you think you need to. Landing the right client is a great investment. She or he will not only be a pleasure to work with, but may even become a referral source to other like-minded clients. The right client will be an easy fit.

    3. Be clear about your business standards. Let the potential client know about your business boundaries and standards from the start, and stick to them. Communicate to your client what your general time-frame is for returning calls and responding to e-mails. Be especially clear about how you handle last-minute client emergencies. If you can’t, or don’t wish to respond to eleventh-hour pleadings for help, don’t take on a client who you sense could be a procrastinator.

    Ask your clients to respect your free time. Stick to set working hours, and try not to deviate unless it is absolutely necessary – especially if you work at home. Otherwise, that computer in the corner will beckon in the middle of dinner, or family time, or 2 am. It’s too easy to let an at-home business become a 24-hour job. It’s not healthy for you, or for your client relationships.

    4. Show appreciation and build personal relationships. Once you've attracted your new ideal client, tell them you appreciate them, often. Remember holidays and birthdays. Send thank you notes for their continued business and referrals. Have sincere personal in

    Fundraiser Follow Up
    One of the key factors to a successful fundraising event and future fundraising events is to follow up with the supporters, volunteers and participants after the fundraiser is completed and the numbers are tallied!Taking the time to add that personal touch will go a long way in the eyes of your supporters, participants, volunteers and sponsors. Take the time to send them a thank you card and thank them for the time spent helping through out the fundraiser. This will help assure that they are pleased as well and they will want to participate again next year.Not only should you thank your supports, mer
    great fit.

    2. Truly utilize the initial consultation. Get to know your potential client by asking the right questions. Listen to the client, and ask questions that will be helpful in determining whether a potential client is a good fit. You might ask: What qualities are you looking for in a professional service provider? Are you a very ‘hands on’ person, or are you comfortable letting me run with a project or a new idea? How do you spend downtime? Do you have a systematic work style, or do you need an organizer? Take the time to assess whether the answers to your questions fit within your definition of an ideal client.

    Trust your intuition. Do you feel excited about the possibility of working with this person? Do you feel nervous? Do you like this person? Be selective as you take on new clients – don’t just take someone on for the money, even if you think you need to. Landing the right client is a great investment. She or he will not only be a pleasure to work with, but may even become a referral source to other like-minded clients. The right client will be an easy fit.

    3. Be clear about your business standards. Let the potential client know about your business boundaries and standards from the start, and stick to them. Communicate to your client what your general time-frame is for returning calls and responding to e-mails. Be especially clear about how you handle last-minute client emergencies. If you can’t, or don’t wish to respond to eleventh-hour pleadings for help, don’t take on a client who you sense could be a procrastinator.

    Ask your clients to respect your free time. Stick to set working hours, and try not to deviate unless it is absolutely necessary – especially if you work at home. Otherwise, that computer in the corner will beckon in the middle of dinner, or family time, or 2 am. It’s too easy to let an at-home business become a 24-hour job. It’s not healthy for you, or for your client relationships.

    4. Show appreciation and build personal relationships. Once you've attracted your new ideal client, tell them you appreciate them, often. Remember holidays and birthdays. Send thank you notes for their continued business and referrals. Have sincere personal in

    Comcast Tech Catches 40 Winks, Then Unemployment
    After reading a news post listed near my business on Merchant Circle, I can only shake my head in wonder. According to the information hot on the blogs, a Comcast employee not only wandered into a house to do some work but managed to take a nap - and was filmed doing so. That video wound up on the 'net and generated a great deal of bad press for Comcast. It leaves me to wonder, however, what type of avenues this might open up for the small business owner.I'd like to take you quickly through the text of the video (sorry to spoil it for y
    rvous? Do you like this person? Be selective as you take on new clients – don’t just take someone on for the money, even if you think you need to. Landing the right client is a great investment. She or he will not only be a pleasure to work with, but may even become a referral source to other like-minded clients. The right client will be an easy fit.

    3. Be clear about your business standards. Let the potential client know about your business boundaries and standards from the start, and stick to them. Communicate to your client what your general time-frame is for returning calls and responding to e-mails. Be especially clear about how you handle last-minute client emergencies. If you can’t, or don’t wish to respond to eleventh-hour pleadings for help, don’t take on a client who you sense could be a procrastinator.

    Ask your clients to respect your free time. Stick to set working hours, and try not to deviate unless it is absolutely necessary – especially if you work at home. Otherwise, that computer in the corner will beckon in the middle of dinner, or family time, or 2 am. It’s too easy to let an at-home business become a 24-hour job. It’s not healthy for you, or for your client relationships.

    4. Show appreciation and build personal relationships. Once you've attracted your new ideal client, tell them you appreciate them, often. Remember holidays and birthdays. Send thank you notes for their continued business and referrals. Have sincere personal in

    High Achievers Most Guarded Secret
    Do you know any high achievers, if you do, you know they surround themselves with exceptional resources.Successful investment advisors surround themselves with best of everything, including but limited to: the best people, the best training, the best strategies, the best tactics, the best resources and the best opportunities.The reason why? Success people don’t want to sit around and try to re-create the wheel. They realize that someone else has already spent hundreds of hours and literally thousands of dollars doing all the grunt work to be successful.High Achievers want to do everything fa
    r pleadings for help, don’t take on a client who you sense could be a procrastinator.

    Ask your clients to respect your free time. Stick to set working hours, and try not to deviate unless it is absolutely necessary – especially if you work at home. Otherwise, that computer in the corner will beckon in the middle of dinner, or family time, or 2 am. It’s too easy to let an at-home business become a 24-hour job. It’s not healthy for you, or for your client relationships.

    4. Show appreciation and build personal relationships. Once you've attracted your new ideal client, tell them you appreciate them, often. Remember holidays and birthdays. Send thank you notes for their continued business and referrals. Have sincere personal interest in them and their families, their goals, and interests.

    5. Encourage use of additional services. Build your business and increase your time working with your ideal clients by encouraging your clients to use your full array of services. This way, you keep your client roster comfortable, but increase your hours and income. It costs less for you to retain an ideal client than to scurry to find new ones. Your clients benefit by having more tasks and services put into hands that have already proven to be capable and trustworthy. The trust and working relationship is already there – build on it.

    These simple steps have helped me to create a thriving, successful practice beyond my dreams. However, with even the most promising client, you might occasionally find it isn't working. Remember that it's okay if you have to let a client go. This is why we have our own businesses -- to have the power choose who we work with. Chances are, if it’s not working out for you, it may also not be working for your client. Approach your client with honesty and tact. Believe that there are ideal clients looking for you, and that this temporary loss will open new opportunities for you.

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