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You are here: Home > Business > Entrepreneurialism > The Office 2.0 - Trading Cubicles For Smarter Collaboration |
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Casual Articles - The Office 2.0 - Trading Cubicles For Smarter Collaboration
Let the Bells Ring Out controllable desire to share, give and sacrifice. We are a communal and altruistic species. Believe it or not, we want to make the world a better place; donating ourselves in one form or another. Collaboration thus comes naturally to us.Special offer, special deal, or special delivery are words that we see emblazoned on products everywhere. Why would advertisers go to that effort to make their product seem special to us? Because we’ve been raised to respond to the word 'Special'. A few examples are special occasion, that special someone or in that special place and time.Before I send clients out to apply for a position or job, I encourage them to come up with five key reasons why their product is special and stands out from the rest. Why would an employer pick them over the other hundred or more applicants? It is YOUR five key reasons as to why you’re special that will have them offering YOU the position.I will ask my class, "If you were an employer, would you hire you?" The general response is a resounding YES! On occasion, I will get someone who says, "No way, I’ve worked with me before and I don’t like the effort I put in." Linus Torvalds understood collaboration only too well. And th Tips for your 1st Interview The first time I learned of the word c-o-l-l-a-b-o-r-a-t-i-o-n, was probably around…uh…I don’t know, maybe around the age of eight. My teacher had a tough time explaining its concept to me during a science project, “Kevin, collaboration is not making your partner do all the work while you tie his shoelaces to the chair! To the back of the lab!” How was I to know what collaboration meant then? But true to form, I got the hang of its meaning and put the musician’s mantra of “Practise, Practise, Practise” to its limit but getting the smartest kid in the class to ‘collaborate’ with me during all my math tests.You’ve handed in your resume and now the wait by the phone begins. Will it ring? Will you finally land your first interview? If you presented a qualified resume and made a great first impression, the chances are fairly good you’ll at least get called.So now what do you do? You’re probably a little scared and that’s okay. It shows you’re taking the interview seriously. After all you’re one step closer to getting your first job and on the road to increased independence. Isn’t that what it’s all about? So nail the interview! Here are a few tips to help: • Don’t be late! Whatever you do, DO NOT be late. Being late or running in at the last moment gives the impression that you’re not serious about getting the job. • Show up at least 15 minutes ahead of time and wait patiently. DO NOT look annoyed if your interviewer is running behind. You’re probably not the only one being brought in for Today, collaboration seems to be the hottest act since Baywatch hit our television screens, for what seems like eons ago. But unlike Baywatch, collaboration produces results. It has become the epitome for almost all things Web 2.0. But it shouldn’t come as any surprise. After all, collaboration software (sometimes referred to as groupware – though this is more commonly associated with business processes using shared databases) developers are tapping into something that is already innate within the human species; the uncontrollable desire to share, give and sacrifice. We are a communal and altruistic species. Believe it or not, we want to make the world a better place; donating ourselves in one form or another. Collaboration thus comes naturally to us. Linus Torvalds understood collaboration only too well. And thi Learn The Easy Way-From Other People's Mistakes u tie his shoelaces to the chair! To the back of the lab!” How was I to know what collaboration meant then? But true to form, I got the hang of its meaning and put the musician’s mantra of “Practise, Practise, Practise” to its limit but getting the smartest kid in the class to ‘collaborate’ with me during all my math tests.We’ve all been subjected to awful speakers—some are boring, others are sanctimonious, a few are tedious. The one thing all of these rotten speakers have in common is this: listening to them is pure torture and all you can think about is how you will never get the last thirty minutes of your life back.Most of us tune out quickly once we are subjected to a lousy speaker. We pretend to take notes on our Palms only to check our email or add items to our To Do List. We daydream about our summer vacations. Occasionally, we literally fall asleep.The master communicator does none of these things. Instead, the master listens and watches the poor speaker AND watches the other audience members carefully. The master understands that the more you know about how other speakers lose their audiences, the less likely you are to lose your own audience the next time you have to speak.Only by watching and listen Today, collaboration seems to be the hottest act since Baywatch hit our television screens, for what seems like eons ago. But unlike Baywatch, collaboration produces results. It has become the epitome for almost all things Web 2.0. But it shouldn’t come as any surprise. After all, collaboration software (sometimes referred to as groupware – though this is more commonly associated with business processes using shared databases) developers are tapping into something that is already innate within the human species; the uncontrollable desire to share, give and sacrifice. We are a communal and altruistic species. Believe it or not, we want to make the world a better place; donating ourselves in one form or another. Collaboration thus comes naturally to us. Linus Torvalds understood collaboration only too well. And th How To Create A Mission Statement all my math tests.Creating a mission statement can help you focus your business effort and do a lot of good in bringing your workforce together behind a common theme. The key to success is not just creating a mission statement, it's living the mission statement.A mission statement identifies the major purpose that you fulfill when providing products and services to customers. Your mission statement should: Include the reason for your business Identify your firm's unique 'value added' Reflect your firm's core business activity Provide a focus Identify the purpose you fulfill Step One -- Develop your mission statement by identifying: Stakeholders - Those people who are directly affected by the company's successes and failures. Stakeholders could be employees, internal customers, organizational customers, external customers. Products and Services - Items that you produc Today, collaboration seems to be the hottest act since Baywatch hit our television screens, for what seems like eons ago. But unlike Baywatch, collaboration produces results. It has become the epitome for almost all things Web 2.0. But it shouldn’t come as any surprise. After all, collaboration software (sometimes referred to as groupware – though this is more commonly associated with business processes using shared databases) developers are tapping into something that is already innate within the human species; the uncontrollable desire to share, give and sacrifice. We are a communal and altruistic species. Believe it or not, we want to make the world a better place; donating ourselves in one form or another. Collaboration thus comes naturally to us. Linus Torvalds understood collaboration only too well. And th Oh, Thank Goodness, You Sound Nice! er all, collaboration software (sometimes referred to as groupware – though this is more commonly associated with business processes using shared databases) developers are tapping into something that is already innate within the human species; the uncontrollable desire to share, give and sacrifice. We are a communal and altruistic species. Believe it or not, we want to make the world a better place; donating ourselves in one form or another. Collaboration thus comes naturally to us.How can you get better customer service?How can you encourage CSR’s to give you their best efforts, to go out of their way, to make exceptions?Let me give you a hint: You can’t force them, despite the fact that they are, ostensibly here for us, and should do most of these things as a matter of course.I’ll tell you what works: You need to appeal to THEIR individuality; to the fact that they’re unique and exceptional.In a phrase, if you want better treatment, you need to treat them as if they are YOUR customers.I know, this sounds odd, but people who consistently get better help, better customer care, are the ones who turn the tables in this way.Now, here’s a suggestion, with regard to starting a phone conversation with a CSR, from whom you need to get something special, like a waiver of finance charges.After they answer the phone, say, almost under your breath, in a Linus Torvalds understood collaboration only too well. And th Abuse of Power and Justice controllable desire to share, give and sacrifice. We are a communal and altruistic species. Believe it or not, we want to make the world a better place; donating ourselves in one form or another. Collaboration thus comes naturally to us.Business owners have to keep a careful eye on the regulations put forth by the regulatory bodies in the United States. They also have to watch out to not become a target of the regulations, when those agencies are trying to prove self worth. One such agency, which needs a stronger over sight is the Federal Trade Commission in their enforcement on the franchise rule.Has justice ever really existed at the Federal Trade Commission, has it always been so blatantly fraudulent in it’s activities. Is this the Martha Stewart enforcement scenario, lying under oath or penalty of perjury to attempt to prove someone else has lied? Is this all it really is? I hereby question the motivation, person character and ethics of any and all persons working in that agency. I would appreciate a full internal review of this issue. Do Federal Trade Commission employees go thru a background check like other law enforcement age Linus Torvalds understood collaboration only too well. And this led to the open-source operating system Linux, being born. Ray Ozzie’s understanding of human collaboration led to the release of Lotus Notes back in ‘89. Jimmy Wales’s understanding of collaboration led to the creation of the world’s largest and most up-to-date encyclopedia online (Larry Sanger may have a bone to pick with that, though). But collaboration software was probably catapulted into the mainstream with the invention of e-mail. It’s an excellent communication tool (don’t let spam tell you otherwise), but as a collaboration tool, it isn’t very productive. Passing attachments back and forth doesn’t really cut it when a team is working simultaneously on a task. Today’s files and documents are getting way to big to even attempt stuffing them in team members’ inboxes (remember the ‘sneakernet’ days of carrying floppy-disks from one person to another?). There are no hard and fast rules where collaboration is concerned. You can do it on a personal level, within or across organizations with established processes, from the bottom-up in an ad hoc way, or just communicating with clients and customers. It’s also more than likely you’ll never always be wor
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