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Casual Articles - Being Real: Successful Workshop Tips
Empowering Customer Service Vital
It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.Powerless, these CSRs often actually ignore customers’ requests and declarations of their intent to leave, even encouraging them to seek out another company!<
great guru.It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay.Powerless, these CSRs often actually ignore customers’ requests and declarations of their intent to leave, even encouraging them to seek out another company!<
Anyone with valuable information or
When 20 Bucks & Ego Is More Important than a Decade of Customer Loyalty
When are 20 bucks and a store manager’s ego more important than a decade of loyalty from a customer? Never! Little things can be much more costly than one might imagine.I recently had an experience that clearly demonstrated the crucial need for better training at all levels, from entry-level employees to management. This situation occurred at a local tire store, one that is part of a national chain—of which will go unnamed—but claims in t
Workshops are serious business. Businesses love hosting workshops just to be able to say they provide continuing education. Speakers across the nation have jumped on the workshop bandwagon trying to become the next great guru.When are 20 bucks and a store manager’s ego more important than a decade of loyalty from a customer? Never! Little things can be much more costly than one might imagine.I recently had an experience that clearly demonstrated the crucial need for better training at all levels, from entry-level employees to management. This situation occurred at a local tire store, one that is part of a national chain—of which will go unnamed—but claims in t
Anyone with valuable information or
The Great Freelance Boom
Before the turn of the new millennia, freelancing in any field was thought of as being for those who absolutely do not want to deal with a boss, but who do not get paid squat. To an extent, that belief is still apparent today even though the whole concept of freelancing has changed completely.These days, there are an abundance of freelancers in virtually any field, but the surprise is that there are even more jobs available to these free
ng workshops just to be able to say they provide continuing education. Speakers across the nation have jumped on the workshop bandwagon trying to become the next great guru.Before the turn of the new millennia, freelancing in any field was thought of as being for those who absolutely do not want to deal with a boss, but who do not get paid squat. To an extent, that belief is still apparent today even though the whole concept of freelancing has changed completely.These days, there are an abundance of freelancers in virtually any field, but the surprise is that there are even more jobs available to these free
Anyone with valuable information or
Promotional Embroidered Products That Rock
Promotional embroidered products are items or products given to the public, free of charge, to hopefully increase sales or promote interest in a product or a business. An example of some embroidered promotional products is:• Embroidered caps and hats• Embroidered backpacks• Embroidered wool blankets• Embroidered sports and tote bags• Embroidered jackets and outerwear• Embroidered golf and button down sh
nuing education. Speakers across the nation have jumped on the workshop bandwagon trying to become the next great guru.Promotional embroidered products are items or products given to the public, free of charge, to hopefully increase sales or promote interest in a product or a business. An example of some embroidered promotional products is:• Embroidered caps and hats• Embroidered backpacks• Embroidered wool blankets• Embroidered sports and tote bags• Embroidered jackets and outerwear• Embroidered golf and button down sh
Anyone with valuable information or
Top Interview Answers to Tricky Interview Questions
At last you have been called to interview for the job you really want.Do you think this could this be you?Confidently sitting through your interview and being absolutely sure that you can answer any question the interviewer might throw at you. No nerves, no butterflies and no worry about unforeseen questions coming up; you know the top interview answers to tricky interview questions.Most of us would love to be
ed on the workshop bandwagon trying to become the next great guru.At last you have been called to interview for the job you really want.Do you think this could this be you?Confidently sitting through your interview and being absolutely sure that you can answer any question the interviewer might throw at you. No nerves, no butterflies and no worry about unforeseen questions coming up; you know the top interview answers to tricky interview questions.Most of us would love to be
Anyone with valuable information or
Compassion: Bringing Your Humanity to Work
Compassion is one of five principles of the Skilled Facilitator approach. (It's also one of the four core values of the approach.) I have already written about the other four principles: curiosity, commitment, accountability, and transparency.Compassion means temporarily suspending judgment so that you can appreciate others' perspectives or situations when they are different from your own. To be compassionate you need to be genuinely conc
great guru.Compassion is one of five principles of the Skilled Facilitator approach. (It's also one of the four core values of the approach.) I have already written about the other four principles: curiosity, commitment, accountability, and transparency.Compassion means temporarily suspending judgment so that you can appreciate others' perspectives or situations when they are different from your own. To be compassionate you need to be genuinely conc
Anyone with valuable information or notable skills should run a successful workshop. You should because, even though workshops are sprouting up all over the place, there still aren’t enough to accommodate everyone. But in order for you to conduct a s
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